Select your country

Malaysia

Select your language

Emergency Hotline

+603 7628 3630

Emergency Hotline +603 7628 3630

Select your country of Departure

Australia

Brunei

Cambodia

中国 China

|

香港,中国 Hong Kong,China

|

India

Indonesia

|

Japan

|

Laos

澳門,中国 Macau,China

|

Malaysia

Myanmar

Philippines

Singapore

Thailand

|

Vietnam

|

New Zealand

Maldives

Bangladesh

Sri Lanka

Tune Protect Travel - AirAsia

About

Your packing checklist would be incomplete if you haven’t packed Tune Protect Travel – AirAsia with you. With over 22 benefits, our mighty plan covers you before, during and after your trip! Don’t let the fear of the unknown hold you back and start your adventure today.

Specify your purchase date to see the benefits that apply to you

search

Before

During

After

<

>

Note :

Inbound Travel Protection - only valid for departures from Nepal, Mauritus, Iran and Honolulu into Malaysia.
*Regional Plan is no longer available effective 1st March 2017.
This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K))
IMPORTANT: Your coverage will depend on your travel itinerary and the date you purchased the insurance. Please read the Policy Wording carefully to understand the coverage and sections applicable based on the plan purchased.

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K))

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K))

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K))

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K))

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K))

frequently asked questions

General

–

Purchasing

Coverage

SST

Claims

1. Who provides my Tune Protect Travel - AirAsia insurance coverage?
Siapakah yang menyediakan perlindungan insurans Perlindungan Perjalanan Tune - AirAsia saya?

+

Tune Protect Travel - AirAsia is specially designed for AirAsia through Tune Protect Malaysia with your needs in mind.

Perlindungan Perjalanan Tune - AirAsia direka khas untuk AirAsia melalui Tune Protect Malaysia dengan memikirkan keperluan anda.

2. What is my insurance coverage under Tune Protect Travel - AirAsia?
Apakah perlindungan insurans saya di bawah Perlindungan Perjalanan Tune - AirAsia?

+

You may refer to Tune Protect Travel - AirAsia Policy Wording for a full description of the terms, conditions and exclusions of cover.

Anda boleh merujuk kepada Pernyataan Polisi Perlindungan Perjalanan Tune - AirAsia untuk keterangan lengkap mengenai terma, syarat dan pengecualian perlindungan.

3. Does Tune Protect Travel - AirAsia enforce an age limit?
Adakah terdapat had umur untuk polisi Perlindungan Perjalanan Tune - AirAsia?

+

Yes, Guest must be at least 9 days old and above to qualify.

Ya, Tetamu mestilah berumur sekurang-kurangnya 9 hari dan ke atas untuk kelayakan umur perlindungan ini.

4. Do I need a medical examination to apply for any of the Tune Protect Travel - AirAsia plans?
Adakah saya memerlukan pemeriksaan perubatan untuk memohon mana-mana pelan Perlindungan Perjalanan Tune - AirAsia?

+

No, a medical examination is not required. However, please note that claims arising from Pre-Existing Medical Conditions are excluded.

Tidak, pemeriksaan perubatan tidak diperlukan. Walau bagaimanapun, sila ambil perhatian bahawa tuntutan yang timbul daripada Keadaan Kesihatan Sedia Ada adalah dikecualikan.

5. Can I still buy Tune Protect Travel - AirAsia if I have a Pre-existing Condition?
Bolehkah saya masih membeli Perlindungan Perjalanan Tune - AirAsia jika saya mempunyai Keadaan Sedia Ada?

+

Yes, you can. However, there are exclusions on Pre-existing Conditions as stated in the policy's full Terms and Conditions.

"Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that require medical treatment 90 days before you purchase Tune Protect Travel – AirAsia.

Ya, anda boleh. Walau bagaimanapun, terdapat pengecualian ke atas Keadaan Sedia Ada seperti yang dinyatakan dalam Terma dan Syarat penuh polisi.

"Keadaan Sedia Ada" merujuk kepada kecederaan, kesakitan, penyakit, atau keadaan kesihatan lain yang memerlukan rawatan perubatan selama 90 hari sebelum anda membeli Perlindungan Perjalanan Tune- AirAsia.

6. Can I pay extra to cover pre-existing medical conditions?
Bolehkah saya membayar bayaran tambahan untuk melindungi keadaan kesihatan sedia ada?

+

No, there is no option to pay extra to obtain coverage for pre-existing medical conditions.

Tidak, tiada pilihan untuk membayar bayaran tambahan bagi mendapatkan perlindungan untuk keadaan kesihatan sedia ada.

7. Can I amend my Tune Protect Travel - AirAsia policy?
Bolehkah saya meminda polisi Perlindungan Perjalanan Tune - AirAsia saya?

+

For short haul flights (AK, QZ, Z2, and FD), any changes you make will cause your Tune Protect Travel – AirAsia* policy to expire automatically and you will have to repurchase insurance for your new itinerary. However, if the flight change is made by AirAsia, your current policy will automatically be carried forward to your new itinerary.

For long haul flights (D7, XJ and XT), your Tune Protect Travel – AirAsia* policy will automatically be carried forward to your new itinerary.

Untuk penerbangan jarak pendek (AK, QZ, Z2, dan FD), apa-apa perubahan yang anda buat akan menyebabkan polisi Perlindungan Perjalanan Tune - AirAsia * anda tamat secara automatik dan anda perlu membeli semula insurans untuk jadual perjalanan baru anda. Walau bagaimanapun, jika perubahan penerbangan dibuat oleh AirAsia, polisi semasa anda akan dibawa ke hadapan secara automatik ke jadual perjalanan baru anda.

Bagi penerbangan jarak jauh (D7, XJ dan XT), polisi Perlindungan Perjalanan Tune- AirAsia * anda akan dibawa ke hadapan secara automatik ke jadual perjalanan baru anda.

8. Can I transfer my Tune Protect Travel - AirAsia policy?
Bolehkah saya memindahkan pelan Perlindungan Perjalanan Tune - AirAsia saya?

+

No, you may not.

Tidak, anda tidak boleh.

9. Can I cancel my Tune Protect Travel – AirAsia policy?
Adakah premium Perlindungan Perjalanan Tune - AirAsia boleh dikembalikan?

+

You have a 14-day cooling-off period after you make your purchase and you may cancel your policy by emailing us at [email protected]. However, if your trip has commenced, no refunds are allowed.

Anda mempunyai tempoh bertenang selama 14 hari selepas anda membuat pembelian anda dan anda boleh membatalkan polisi anda dengan menghantar e-mel kepada kami di [email protected]. Walau bagaimanapun, jika perjalanan anda telah bermula, tiada bayaran balik akan diberikan.

10. Do I have to carry a copy of my Certificate of Insurance with me when traveling?
Adakah saya perlu membawa salinan Sijil Insurans bersama saya semasa perjalanan?

+

No, you don't need to carry a copy of your Certificate of Insurance.

Tidak, anda tidak perlu membawa salinan Sijil Insurans anda.

11. Am I required to carry any additional documents as proof of purchase when I travel?
Adakah saya perlu membawa sebarang dokumen tambahan sebagai bukti pembelian apabila saya melakukan perjalanan?

+

No, your purchase confirmation is printed on your AirAsia Itinerary.

Tidak, pengesahan pembelian anda dicetak pada Jadual Perjalanan AirAsia anda.

12. Where should I indicate my nominee for receiving benefits?
Di mana saya harus menyatakan penama saya untuk menerima faedah?

+

You don't need to indicate a nominee for your Tune Protect Travel - AirAsia policy! Personal Accident benefits paid due to a fatal accident will be made to the estate of the Insured while other benefits are paid directly to the Insured.

Anda tidak perlu menyatakan penama untuk polisi Perlindungan Perjalanan Tune - AirAsia anda! Manfaat Kemalangan Diri yang dibayar akibat kemalangan maut akan dibuat kepada harta pusaka Orang yang Diinsuranskan sementara manfaat lain dibayar secara terus kepada Orang yang Diinsuranskan.

13. What happens to my Tune Protect Travel - AirAsia Return-Trip Plan if AirAsia reschedules my Return Flight to a later date?
Apakah yang akan berlaku kepada Pelan Perlindungan Perjalanan Pulang Tune- AirAsia saya jika AirAsia menjadualkan semula Penerbangan Pulang saya ke suatu tarikh kemudiannya?

+

Your Tune Protect Travel - AirAsia Return-Trip Plan is automatically extended to cover you up to a maximum of 3 days if your Return Flight is rescheduled by AirAsia to a later date.

Pelan Perlindungan Perjalanan Pulang Tune- AirAsia anda secara automatik dilanjutkan untuk melindungi anda sehingga maksimum 3 hari jika Penerbangan Pulang anda dijadualkan semula oleh AirAsia ke tarikh yang kemudiannya.

14. What is Inbound Travel Protection?
Apakah Perlindungan Perjalanan Masuk?

+

Inbound Travel Protection is specially designed for AirAsia’s passengers departing from Nepal, Sri Lanka, Bangladesh, Maldives, Mauritius, Iran and Honolulu into Malaysia. This travel protection is underwritten by Tune Protect Malaysia with your needs in mind.

For the full Schedule of Benefits, please refer to the Policy Wording.

Perlindungan Perjalanan Masuk direka khas untuk penumpang AirAsia yang berlepas dari Nepal, Sri Lanka, Bangladesh, Maldives, Mauritius, Iran dan Honolulu ke Malaysia. Perlindungan perjalanan ini ditaja jamin oleh Tune Protect Malaysia dengan memikirkan keperluan anda.

Untuk Jadual Manfaat penuh, sila rujuk kepada Pernyataan Polisi.

15. How much premium do I have to pay?
Berapakah jumlah premium yang perlu saya bayar?

+

The premium depends on your destination and length of your trip.

Premium bergantung pada destinasi dan jarak perjalanan anda.

16. What do I need to do if there are changes to my contact/personal details?
Apakah yang perlu saya lakukan jika terdapat perubahan pada butiran peribadi saya?

+

It is important that you inform us of any change in your contact detail/ life profile including nomination, occupation and personal pursuits which would affect the risk profile of this Policy.

Ia adalah penting untuk anda memberitahu kami sekiranya terdapat apa-apa perubahan ke atas butiran perhubungan/ profil hayat anda termasuk pekerjaan dan kegemaran peribadi yang akan menjejaskan profil risiko.

17. Where can I get further information?
Di manakah saya boleh mendapatkan maklumat lanjut?

+

Should you require additional information about Personal Accident insurance, please refer to the insurance info booklet available at all our branches or visit www.insuranceinfo.com.my.

Kindly email our team at [email protected] for further enquiries. You can also reach us via the Live Chat function on the site.

Sekiranya anda memerlukan maklumat tambahan mengenai insurans Kemalangan Diri, sila rujuk risalah insurans yang terdapat di semua cawangan kami atau lawati www.insuranceinfo.com.my.

Sila hantarkan e-mel kepada pasukan kami di [email protected] untuk pertanyaan lanjut. Anda juga boleh menghubungi kami melalui fungsi Sembang Langsung (Live Chat) di laman web ini.

Purchasing

+

1. How do I purchase Tune Protect Travel - AirAsia?
Bagaimana saya boleh membeli Perlindungan Perjalanan Tune - AirAsia?

+

You can make your purchase while booking your flight on airasia.com. Alternatively, you can also purchase it on our website, via Manage My Booking, during Web Check-In, or at any AirAsia Sales Office.

Anda boleh membuat pembelian semasa membuat tempahan penerbangan anda di airasia.com. Secara alternatif, anda juga boleh membelinya di laman web kami, melalui Urus Tempahan Saya, semasa Daftar Masuk Web, atau di mana-mana Pejabat Jualan AirAsia.

2. Can I purchase Tune Protect Travel - AirAsia after I make my flight booking?
Bolehkah saya membeli Perlindungan Perjalanan Tune- AirAsia selepas saya membuat tempahan penerbangan saya?

+

Yes, you can. You can do so via our website, via Manage My Booking, during Web Check-In, or at any AirAsia Sales Office.

Ya, anda boleh. Anda boleh melakukannya melalui laman web kami, melalui Urus Tempahan Saya, semasa Daftar Masuk Web, atau di mana-mana Pejabat Jualan AirAsia.

3. Why is Tune Protect Travel - AirAsia not available during my flight purchase, Web Check-In or Manage My Booking?
Kenapa Perlindungan Perjalanan Tune- AirAsia tidak tersedia semasa pembelian tiket penerbangan saya, Daftar Masuk Web atau Urus Tempahan Saya?

+

It could be that you have already purchased it. Please check your AirAsia travel itinerary to confirm.

Mungkin anda telah membelinya. Sila semak jadual perjalanan AirAsia anda untuk mengesahkannya.

4. Can I purchase Tune Protect Travel - AirAsia if I am not a resident of Malaysia?
Bolehkah saya membeli Perlindungan Perjalanan Tune – AirAsia jika saya bukan pemastautin Malaysia?

+

Yes, as long as you are an AirAsia Guest departing from Malaysia.

Ya, selagi anda merupakan Tetamu AirAsia yang berlepas dari Malaysia.

5. If I am traveling in a group, do I need to purchase an individual insurance plan?
Sekiranya saya mengembara dalam kumpulan, adakah saya perlu membeli pelan insurans individu?

+

If your bookings are under the same Booking Number, individual plans are offered to eligible individuals. For bookings groups of 10 individuals and above, you can add Tune Protect Travel – AirAsia to your flight via an AirAsia Group Desk.

Jika tempahan anda berada di bawah Nombor Tempahan yang sama, pelan individu akan ditawarkan kepada individu yang layak. Untuk tempahan kumpulan 10 orang dan ke atas, anda boleh menambah Perlindungan Perjalanan Tune - AirAsia ke penerbangan anda melalui Kaunter Kumpulan AirAsia

6. If I am travelling in a group, can I purchase an individual insurance plan for myself only?
Sekiranya saya mengembara dalam kumpulan, bolehkah saya membeli pelan insurans individu untuk diri sendiri sahaja?

+

Yes, you can. If you are on group flight booking, you can purchase an individual plan via our website at airasia.tuneprotect.com

Ya, anda boleh. Jika anda berada dalam tempahan penerbangan kumpulan, anda boleh membeli pelan individu melalui laman web kami di airasia.tuneprotect.com

7. How do I purchase Tune Protect Travel - AirAsia for my accompanying infant?
Bagaimanakah saya membeli Perlindungan Perjalanan Tune - AirAsia untuk bayi saya?

+

If you purchase Tune Protect Travel - AirAsia , your accompanying infant aged from 9 days to 2 years is covered for Personal Accident benefit up to 10% of sum insured. But the name of the infant is required once it is acknowledged that an infant is on board with the Insured Adult.

Sekiranya anda membeli Perlindungan Perjalanan Tune- AirAsia, bayi anda yang berusia dari 9 hari hingga 2 tahun dilindungi untuk manfaat Kemalangan Diri sehingga 10% dari jumlah yang diinsuranskan. Tetapi nama bayi perlu diberikan sebaik sahaja ia diakui bahawa bayi menaiki penerbangan bersama Orang Dewasa yang Diinsuranskan.

8. Can I purchase Tune Protect Travel - AirAsia if I am traveling for more than 30 days?
Bolehkah saya membeli Perlindungan Perjalanan Tune- AirAsia jika saya mengembara selama lebih dari 30 hari?

+

Yes, you may purchase it for up to 90 days via our online channels and for up to 30 days via our offline counters.

Ya, anda boleh membelinya sehingga 90 hari melalui saluran dalam talian kami dan sehingga 30 hari melalui kaunter luar talian kami.

9. Can I purchase Tune Protect Travel - AirAsia One Way coverage if I purchased a return flight ticket?
Bolehkah saya membeli perlindungan Perlindungan Perjalanan Sehala Tune- AirAsia jika saya membeli tiket penerbangan pulang?

+

No, your Tune Protect Travel - AirAsia plan is based on your AirAsia Travel Itinerary, if you've purchased a return ticket, Tune Protect Travel - AirAsia will cover you for your return trip.

Tidak, pelan Perlindungan Perjalanan Tune - AirAsia anda adalah berdasarkan Jadual Perjalanan AirAsia anda, jika anda telah membeli tiket pulang, Perlindungan Perjalanan Tune- AirAsia akan melindungi anda untuk perjalanan pulang anda.

10. Can I purchase Insurance if I booked a One Way / Return AirAsia Fly-Thru flight?
Bolehkah saya membeli Insurans jika saya telah menempah penerbangan Sehala / Pulang AirAsia Fly-Thru?

+

Yes, you may purchase Insurance as an add on based on your Fly-Thru itinerary.

Ya, anda boleh membeli Insurans sebagai tambahan berdasarkan jadual perjalanan Fly-Thru anda.

Coverage

+

1. If my journey involves more than 1 flight, will I be covered if I miss my onward connecting flight?
Sekiranya perjalanan saya melibatkan lebih daripada 1 penerbangan, adakah saya akan dilindungi jika saya terlepas penerbangan sambungan seterusnya

+

If you miss your onward connecting AirAsia flight due to the late arrival of the incoming AirAsia flight, you are covered under the Missed Flight Connection* benefit provided you purchased insurance for the 1st flight.

*Terms and Conditions apply

Sekiranya anda terlepas penerbangan sambungan Air Asia anda kerana kelewatan ketibaan penerbangan AirAsia, anda dilindungi di bawah manfaat Ketinggalan Penerbangan Sambungan* dengan syarat anda membeli insurans untuk penerbangan pertama.

*Terma dan Syarat diguna pakai

2. If a natural disaster hits the country I'm just about to visit, if I had cover under a Tune Protect Travel - AirAsia policy, could I cancel my Journey and make a claim?
Sekiranya bencana alam melanda negara yang akan saya lawati, jika saya telah dilindungi di bawah polisi Perlindungan Perjalanan Tune- AirAsia, bolehkah saya membatalkan Perjalanan saya dan membuat tuntutan?

+

No, Tune Protect Travel - AirAsia does not cover any voluntary trip cancellation due to natural disasters. Please refer to the full terms and conditions for more details.

Tidak, Perlindungan Perjalanan Tune- AirAsia tidak melindungi sebarang pembatalan perjalanan secara sukarela akibat bencana alam. Sila rujuk terma dan syarat penuh untuk maklumat lanjut.

3. When does my Tune Protect Travel - AirAsia coverage begin?
Bilakah perlindungan Perlindungan Perjalanan Tune- AirAsia saya akan bermula?

+

The Return-Trip Plan commences when you check-in for your AirAsia Departure Flight and terminates when you have reached the flight terminal on your AirAsia Return Flight.

The One-Way Plan commences when you check-in for your AirAsia Departure Flight and terminates when you have arrived at the flight terminal of your AirAsia destination.

Pelan Perjalanan Pulang akan bermula apabila anda mendaftar masuk untuk Penerbangan Pelepasan AirAsia anda dan akan tamat apabila anda telah sampai ke terminal penerbangan pada Penerbangan Pulang AirAsia anda.

Pelan Sehala bermula apabila anda mendaftar masuk untuk Penerbangan Pelepasan AirAsia anda dan akan tamat apabila anda telah sampai ke terminal penerbangan destinasi AirAsia anda.

4. Does Tune Protect Travel - AirAsia covers professional sports and other similar activities?
Adakah Perlindungan Perjalanan Tune- AirAsia melindungi sukan profesional dan aktiviti serupa yang lain?

+

Tune Protect Travel - AirAsia does not covers professional sports. Leisure sports are covered.

Perlindungan Perjalanan Tune - AirAsia tidak melindungi sukan profesional. Sukan riadah adalah dilindungi.

5. Can I cancel my flight for any reason and get a refund through my Trip Cancellation Benefit?
Bolehkah saya membatalkan penerbangan saya untuk apa-apa sebab dan mendapatkan bayaran balik melalui Manfaat Pembatalan Perjalanan saya?

+

The Trip Cancellation Benefit is only applicable for the reasons stated in the policy's terms and conditions.

The reasons include unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member. Pre-existing Conditions are not covered.

Manfaat Pembatalan Perjalanan hanya diguna pakai atas sebab-sebab yang dinyatakan dalam terma dan syarat polisi.

Sebab-sebabnya termasuk kecemasan yang tidak dijangka seperti penyakit, kecederaan atau kematian yang melibatkan anda, teman perjalanan anda dan / atau ahli keluarga terdekat. Keadaan yang sedia ada tidak dilindungi.

6. Does my Baggage Benefit cover theft?
Adakah Manfaat Bagasi saya melindungi kecurian?

+

Yes, Tune Protect Travel - AirAsia covers theft and damage to your checked-in-baggage during your scheduled trip as long as the items* are not left unattended.

*please refer to the policy wordings for full list of exclusions.

Ya, Perlindungan Perjalanan Tune- AirAsia melindungi kecurian dan kerosakan pada bagasi yang didaftar masuk semasa perjalanan yang dijadualkan selagi barangan *tidak ditinggalkan tanpa pengawasan.

*Sila rujuk pernyataan polisi untuk senarai penuh pengecualian.

7. Would a suitcase shipped home early to save costs on excess baggage be covered under Tune Protect Travel - AirAsia?
Adakah beg pakaian yang telah dihantar ke rumah lebih awal untuk menjimatkan kos bagasi berlebihan dilindungi di bawah Perlindungan Perjalanan Tune- AirAsia?

+

No, only checked in baggage on your itinerary will be covered under your policy.

Tidak, hanya bagasi yang didaftar masuk pada jadual perjalanan anda akan dilindungi di bawah polisi anda.

8. Can the sum insured for baggage and personal effects under Tune Protect Travel - AirAsia be increased?
Bolehkah jumlah yang diinsuranskan untuk bagasi dan barangan peribadi di bawah Perlindungan Perjalanan Tune- AirAsia ditingkatkan?

+

No, there is no option to increase the coverage provided for baggage, or any of the other benefits.

Tidak, tiada pilihan untuk meningkatkan perlindungan yang disediakan untuk bagasi, atau mana-mana manfaat lain.

9. What should I do if I encounter an accident abroad?
Apakah yang perlu saya lakukan jika saya mengalami kemalangan di luar negara?

+

Please call Tune Protect Travel - AirAsia's 24-hour Emergency Medical Service number: 603-7628-3630 or +603-7841-5770.

It is important that you call this number for more details before you take any action. As for outpatient treatment, please retain all original receipts and claim them upon your return to Malaysia.

Sila hubungi nombor Khidmat Perubatan Kecemasan 24 jam Perlindungan Perjalanan Tune- AirAsia: 603-7628-3630 atau +603-7841-5770.

Adalah penting untuk anda menghubungi nombor ini untuk maklumat lanjut sebelum anda mengambil sebarang tindakan. Bagi rawatan pesakit luar, sila simpan semua resit asal dan tuntutnya apabila anda pulang ke Malaysia.

10. Can I continue with my medical treatment for injuries sustained overseas when I return home?
Bolehkah saya meneruskan rawatan perubatan untuk kecederaan yang dialami di luar negara apabila saya pulang ke rumah?

+

Yes, you can continue your treatment as long as the initial treatment is received during the trip and all expenses are incurred within 30 days after the expiry of your plan. Amount claimable should not exceed 10% of sum insured for Medical Reimbursement benefit.

Ya, anda boleh meneruskan rawatan anda selagi rawatan awal diterima semasa perjalanan dan semua perbelanjaan ditanggung dalam masa 30 hari selepas tamat tempoh pelan anda. Jumlah yang boleh dituntut tidak boleh melebihi 10% daripada jumlah yang diinsuranskan untuk manfaat Bayaran Balik Kos Perubatan.

11. How do I claim for outpatient accidental medical expenses under Tune Protect Travel - AirAsia?
Bagaimanakah saya membuat tuntutan untuk perbelanjaan perubatan akibat kemalangan pesakit luar di bawah Perlindungan Perjalanan Tune- AirAsia?

+

You will be reimbursed for your medical expenses incurred as a result of a covered events as stated in the policy's terms and conditions.

Anda akan dibayar balik untuk perbelanjaan perubatan yang ditanggung akibat daripada kejadian yang dilindungi seperti yang dinyatakan dalam terma dan syarat polisi.

SST

+

1. What is Sales and Services Tax or SST?
Apakah Cukai Jualan dan Perkhidmatan atau SST?

+

The Sales and Services Tax is also referred to as “SST”. Sales Tax is a single stage tax levied on imported and locally manufactured goods, Service Tax is charged and levied on any provision of taxable services.

The SST was re-introduced in Malaysia effective from 1 September 2018.

Cukai Jualan dan Perkhidmatan juga dirujuk sebagai "SST". Cukai Jualan adalah cukai seperingkat yang dilevi ke atas barang-barang buatan tempatan dan import, Cukai Perkhidmatan dikenakan dan dilevi ke atas sebarang peruntukan perkhidmatan yang boleh dikenakan cukai.

SST telah diperkenalkan semula di Malaysia mulai 1 September 2018.

2. Is Insurance a taxable service under SST?
Adakah Insurans adalah perkhidmatan yang boleh dikenakan cukai di bawah SST?

+

Insurance and Takaful are subject to Service Tax excluding individual consumer medical plans. The Service tax is charged on actual premium paid.

Insurans dan Takaful adalah tertakluk kepada Cukai Perkhidmatan tidak termasuk pelan perubatan pengguna individu. Cukai perkhidmatan dikenakan ke atas premium sebenar yang dibayar.

3. Will I be charged SST when I purchase Tune Protect Travel - AirAsia?
Adakah saya akan dikenakan SST apabila saya membeli Perlindungan Perjalanan Tune- AirAsia?

+

Tune Protect Travel - AirAsia Domestic (i.e. Tune Protect Travel - AirAsia, AirAsia Lifestyle Travel Protection & Annual Plan) and Air Asia Inbound plans are subject to Service Tax at the prevailing rate as determined by the government from time to time.

International Travel Plans are not chargeable with Service Tax.

Perlindungan Perjalanan Domestik Tune- AirAsia (i.e. Perlindungan Perjalanan Tune- AirAsia, Perlindungan Perjalanan Gaya Hidup AirAsia & Pelan Tahunan) dan pelan Perjalanan Masuk Air Asia tertakluk kepada Cukai Perkhidmatan pada kadar semasa yang ditentukan oleh kerajaan dari semasa ke semasa.

Pelan Perjalanan Antarabangsa tidak boleh dikenakan Cukai Perkhidmatan.

Claims

+

1. If I need treatment for an illness during my trip, can I claim for medical, hospital or any other related expenses?
Sekiranya saya memerlukan rawatan untuk penyakit semasa perjalanan saya, bolehkah saya membuat tuntutan untuk perbelanjaan perubatan, hospital atau apa-apa perbelanjaan lain yang berkaitan?

+

Yes, you can claim for your sickness-related medical expenses.
Please refer to our Policy Wording for a full description of the terms, conditions and exclusions of cover.

Ya, anda boleh membuat tuntutan untuk perbelanjaan perubatan yang berkaitan dengan penyakit anda.
Sila rujuk Pernyataan Polisi kami untuk keterangan penuh terma, syarat dan pengecualian perlindungan.

2. If the Customs Department were to confiscate anything from me, could I make a claim under the Tune Protect Travel - AirAsia?
Sekiranya Jabatan Kastam merampas apa-apa daripada saya, bolehkah saya membuat tuntutan di bawah Perlindungan Perjalanan Tune - AirAsia?

+

No, cover for claims arising from confiscation by authorities is excluded.

Tidak, perlindungan untuk tuntutan yang timbul daripada perampasan oleh pihak berkuasa adalah dikecualikan.

3. How do I file a claim?
Bagaimanakah saya boleh memfailkan tuntutan?

+

You can submit your claims online. Please click here to make your submission.

Anda boleh menyerahkan tuntutan anda secara dalam talian. Sila klik di sini untuk membuat penyerahan tuntutan anda.

4. How long does it take before my claims are processed?
Berapa lamakah tempoh sebelum tuntutan saya diproses?

+

Your claims will be processed within 30 working days after you have submitted all the required documents.

Tuntutan anda akan diproses dalam tempoh 30 hari bekerja selepas anda menyerahkan semua dokumen yang diperlukan.

5. What is the time limit for me to file a claim?
Apakah had masa untuk saya memfailkan tuntutan?

+

All claims must be submitted to Tune Protect Malaysia within 30 days after the occurrence of the event together with the supporting documents.

Semua tuntutan mesti diserahkan kepada Tune Protect Malaysia dalam tempoh 30 hari selepas berlakunya kejadian bersama-sama dengan dokumen sokongan.

6. What shall I do if I disagree with a claim decision made?
Apakah yang perlu saya lakukan jika saya tidak bersetuju dengan keputusan tuntutan yang dibuat?

+

You can write in to us at [email protected] we will advise you in writing of your rights to appeal the claim decision and the procedures for filing an appeal with Tune Insurance Malaysia Berhad.

Anda boleh menulis kepada kami di [email protected] kami akan menasihati anda secara bertulis mengenai hak anda untuk merayu keputusan tuntutan dan prosedur untuk memfailkan rayuan dengan Tune Insurance Malaysia Berhad.

7. I am not a resident of Malaysia. How do I get my claim reimbursement?
Saya bukan pemastautin Malaysia. Bagaimanakah saya boleh mendapat bayaran balik tuntutan saya?

+

You may opt to receive your reimbursement via bank draft or telegraphic transfer. Kindly be advised that any cost, charges and/or fees in relation to overseas bank remittance and/or issuance of bank draft in respect of the settlement of your claim shall be borne solely by you.

Anda boleh memilih untuk menerima bayaran balik melalui draf bank atau pemindahan telegraf. Adalah dimaklumkan bahawa sebarang kos, caj dan / atau bayaran berhubung dengan kiriman wang ke luar negara dan / atau pengeluaran draf bank berkenaan dengan penyelesaian tuntutan anda akan ditanggung semata-mata oleh anda.