Select your country of Departure
Australia
Brunei
Cambodia
中国 China
|
香港,中国 Hong Kong,China
|
India
Indonesia
|
Japan
|
Laos
澳門,中国 Macau,China
|
Malaysia
Myanmar
New Zealand
Philippines
Singapore
Thailand
|
Vietnam
|

Tune Protect Travel - AirAsia

About

Tune Protect Travel - AirAsia is the protection you need for any travel plan. It is tailored to ease your journey providing comprehensive coverage with benefits claimable up to MYR 300,000 at an affordable price. Just sit back and let us take care of your traveling woes, from loss or damage of baggage to flight cancellation or even medical attention.

Specify your purchase date to see the benefits that apply to you

search

Before
During
After
<
>

Note :

  1. Inbound Travel Protection - only valid for departures from Nepal, Sri Lanka, Bangladesh, Maldives, Mauritus, Iran and Honolulu into Malaysia.
  2. *Regional Plan is no longer available effective 1st March 2017.
  3. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).
  4. IMPORTANT: Your coverage will depend on your travel itinerary and the date you purchased the insurance. Please read the Policy Wording carefully to understand the coverage and sections applicable based on the plan purchased.

     

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf

frequently asked questions

General
Purchasing
Coverage
GST
Claims
1. Who provides my Tune Protect Travel - AirAsia insurance cover?
+

Tune Protect Travel - AirAsia is specially designed for AirAsia through Tune Protect Malaysia with your needs in mind.

2. What is my insurance coverage under the Tune Protect Travel - AirAsia program?
+

You may refer to Tune Protect Travel - AirAsia Policy Wording for a full description of the terms, conditions and exclusions of cover.

3. Does Tune Protect Travel - AirAsia enforce an age limit?
+

Yes, Guest must be at least 9 days old and above to qualify for Tune Protect Travel - AirAsia.

4. Do I need a medical examination to apply for any of the Tune Protect Travel - AirAsia policies?
+

No. A medical examination is not required. However, please note that claims arising from pre-existing medical conditions are excluded under Tune Protect Travel - AirAsia, except claims arising from the approved Pre-Existing Medical Conditions. Please see FAQ 5 for more information.

5. Can I still buy Tune Protect Travel - AirAsia if I have a Pre-existing Condition?
+

Yes, however, Tune Protect Travel - AirAsia has exclusions on Pre-existing Conditions as stated in the policy's Full Terms and Conditions.

"Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that required medical treatments 90 days before you purchase Tune Protect Travel - AirAsia.

6. Can I pay extra to cover pre-existing medical conditions?
+

No, there is no option to pay extra to obtain cover for pre-existing medical conditions under the Tune Protect Travel - AirAsia policies.

7. Can I amend my Tune Protect Travel - AirAsia?
+

Tune Protect Travel - AirAsia (Carrier Code: AK, FD, QZ, XT, Z2) will expire automatically when you make any changes to your travel itinerary. You could purchase a new policy online via Manage My Booking or Web Check-In. Otherwise, you could also purchase offline at AirAsia Travel And Service Centres.

However, if you have purchased Tune Protect Travel - AirAsia (Carrier Code: D7), your plan will be carried forward to your new AirAsia X itinerary.

8. Can I transfer my Tune Protect Travel - AirAsia?
+

You may not transfer your Tune Protect Travel - AirAsia.

9. Is Tune Protect Travel - AirAsia premium refundable?
+

You have a 14-day cooling-off period after you make your purchase. You may cancel your policy by emailing us at enquiry@tuneprotect.com within the cooling-off period. However, if your trip have commenced, there is no refund allowed.

10. Do I have to carry a copy of my Certificate of Insurance with me when traveling?
+

No, you don't need to carry a copy of your Certificate of Insurance.

11. Am I required to carry any additional documents to proof my purchase when I am traveling?
+

No, your purchase confirmation is printed on your AirAsia Itinerary.

12. Where should I indicate my nominee for receiving benefits?
+

You don't need to indicate a nominee for your Tune Protect Travel - AirAsia policy! Personal Accident benefits paid due to a fatal accident will be made to the estate of the Insured while other benefits are paid directly to the Insured.

13. What happens to my Tune Protect Travel - AirAsia Return-Trip Plan if AirAsia reschedules my Return Flight to a later date?
+

Your Tune Protect Travel - AirAsia Return-Trip Plan is automatically extended to cover you up to a maximum of 3 days if your Return Flight is rescheduled by AirAsia to a later date.

14. How can I differentiate the Tune Protect Travel - AirAsia plan that I have purchased?
+

Your Tune Protect Travel - AirAsia plan is based on your AirAsia Flight Itinerary and your paid premium.

15. What is Inbound Travel Protection?
+

Inbound Travel Protection is specially designed for AirAsia’s passengers departing from Nepal, Sri Lanka, Bangladesh, Maldives, Mauritius, Iran and Honolulu into Malaysia. This travel protection is underwritten by Tune Protect Malaysia with your needs in mind.

For the full Schedule of Benefits, please refer to the Policy Wording.

 

16. How much premium do I have to pay?
+

The premium varies depending on your choice of plan, destination and duration of cover selected.

Purchasing
+
1. How do I purchase Tune Protect Travel - AirAsia?
+

You can purchase Tune Protect Travel - AirAsia online while you are booking your flight/s on airasia.com or through Web Check-in, Manage My Booking, or at any of our offline counters in Malaysia.

2. Can I purchase Tune Protect Travel - AirAsia after I make my flight booking?
+

Yes, Tune Protect Travel - AirAsia is made available in Manage My Booking, during Web Check In or at any of our offline counters in Malaysia.

3. Why is Tune Protect Travel - AirAsia not available during my flight purchase, Web Check-In or Manage My Booking?
+

It could be that you have already purchased Tune Protect Travel - AirAsia during your flight purchase, Web Check In, through Manage My Booking or at any of our sales counters. Please check your AirAsia travel Itinerary to confirm so.

4. Can I purchase Tune Protect Travel - AirAsia if I am not a resident of Malaysia?
+

Yes, as long as you are an AirAsia Guest departing from Malaysia.

5. If I am traveling with my group of friends, do i need to purchase individual insurance plan?
+

If you and your friend's booking belongs to same PNR, individual plans are offered to eligible individuals. However, if you travel with a group of more than 9 individuals, you may add insurance via AirAsia Group Desk.

6. How do I purchase Tune Protect Travel - AirAsia for my accompanying infant?
+

If you purchase Tune Protect Travel - AirAsia , your accompanying infant aged from 9 days to 2 years is covered for Personal Accident benefit up to 10% of sum insured. But the name of the infant is required once it is acknowledged that an infant is on board with the Insured Adult.

7. Can I purchase Tune Protect Travel - AirAsia if I am traveling for more than 30 days?
+

Yes, you may purchase insurance up to 90 days (Online) and up to 30 days (Offline) 

8. Can I purchase Tune Protect Travel - AirAsia One Way coverage if I purchased a return flight ticket?
+

No, your Tune Protect Travel - AirAsia plan is based on your AirAsia Travel Itinerary, if you've purchased a return ticket, Tune Protect Travel - AirAsia will cover you for that particular return trip.

9. Can I purchase Insurance if I booked a One Way / Return AirAsia Fly Thru flight?
+

Yes, you may purchase Insurance as an add on based on your Fly-Thru itinerary. 

Coverage
+
1. If my journey involved more than 1 sector of flights, will I be covered if I missed my onward connecting flight?
+

In the event you missed your onward connecting flight (AirAsia) due to the late arrival of the incoming AirAsia flight, you are covered under the Missed Flight Connection* benefit provided you had purchased insurance for the 1st  sector. 
*Terms and Condition applies

2. If a natural disaster hit the country I'm just about to visit, if I had cover under a Tune Protect Travel - AirAsia policy, could I cancel my Journey and make a claim?
+

No, Tune Protect Travel - AirAsia does not cover any voluntary trip cancellation due to natural disaster. Please refer to the full terms and conditions for more details.

3. When does my Tune Protect Travel - AirAsia coverage begin?
+

The Return-Trip Plan commences when you check-in for your AirAsia Departure Flight and terminate when you have reached the flight terminal on your AirAsia Return Flight.

The One-Way Plan commences when you check-in for your AirAsia Departure Flight and terminate when you have arrived at the flight terminal of your AirAsia destination.

4. Does Tune Protect Travel - AirAsia covers professional sports and other similar activities?
+

Tune Protect Travel - AirAsia does not covers professional sports, however, leisure sports is covered.  

5. Can I cancel my flight for any reason and get a refund through my Flight Cancellation Benefit?
+

The Flight Cancellation Benefit is only applicable for the reasons stated in the policy's terms and conditions.

The reasons include unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member. Pre-existing Conditions are not covered.

6. Does my Baggage Benefit cover theft?
+

Yes, Tune Protect Travel - AirAsia covers theft and damage to your checked-in-baggage during your scheduled trip as long as the items* are not left unattended.

*please refer to the policy wordings for full list of exclusions.

7. Would a suitcase shipped home early to save costs on excess baggage be covered under Tune Protect Travel - AirAsia?
+

No, any unaccompanied luggage is not covered unless transported by the carrier with whom you are travelling and arranged in conjunction with your travel ticket.*

8. Can sum insured for baggage and personal effect cover under Tune Protect Travel - AirAsia be increased?
+

No, there is no option under the policies to increase the cover provided for baggage, or any of the other benefits.

9. What shall I do if I encounter an accident abroad?
+

Please call Tune Protect Travel - AirAsia's 24-hour Emergency Medical Service number: 603-7628-3630 or +603-7841-5770.

It is important that you call this number for more details before you take any action. As for outpatient treatment, please retain all original receipts and claim them upon your return to Malaysia.

10. Can I continue with my medical treatment for injuries sustained overseas when I return home?
+

Yes, you can continue your treatment as long as the initial treatment is received during the trip and all expenses are incurred within 30 days after the expiry of your Tune Protect Travel - AirAsia. Amount claimable should not exceed 10% of sum insured for Medical Reimbursement benefit.

11. How can I claim my outpatient accidental medical expenses under Tune Protect Travel - AirAsia?
+

You will be reimbursed for your medical expenses incurred as a result of a covered event as stated in the policy's terms and conditions.

GST
+
1. What is Goods and Services Tax or GST?
+

Goods and Services Tax (“GST”), which is also known as Value Added Tax (VAT) is a multi-stage consumption tax on goods and services in Malaysia. It was implemented effective from 1st April 2015 in Malaysia at Standard-rated supplies of 6%. Standard-rated supplies are goods and services that are charged GST with a standard rate.

Effective 1st June 2018 all standard rate has been revised to 0% GST

2. What plans are subjected to GST?
+

All Domestic* & Inbound plans are subject to Standard-rated GST tax at 6% from 1 April 2015 to 31 May 2018, and 0% effective 1 June 2018.

*Tune Protect Travel - AirAsia & AirAsia Lifestyle Travel Protection.

3. Will I be charged GST when I purchase Tune Protect Travel - AirAsia?
+

No, Tune Protect Travel - AirAsia Domestic* & Inbound plans are a Standard-rated Product, thus GST will be charged at the prevailing rate as determined by the government from time to time. 

*Tune Protect Travel - AirAsia & AirAsia Lifestyle Protection.

4. Will I receive any Tax Invoice if I purchase Tune Protect Travel - AirAsia Domestic Plan?
+

Yes, a Tax Invoice will be issued together with your Certificate of Insurance.

5. Where can I get more information on GST?
+

You can visit GST official website at http://gst.customs.gov.my/.

Claims
+
1. If I need treatment for an illness during my trip, can I claim for medical, hospital or any other related expenses?
+
Yes, you can claim for your sickness-related medical expenses under our Return Regional/International Plans when you are traveling with AirAsia.

Please refer to our Policy Wording for a full description of the terms, conditions and exclusions of cover.
2. If the Customs Department were to confiscate anything from me, could I make a claim under the Tune Protect Travel - AirAsia?
+

No, cover for claims arising from confiscation by authorities is excluded.

3. How do I file a claim?
+

We encourage you to submit your claim online with just 3 simple steps. Please click here to submit your claim.

4. How long does it take before my claims are processed?
+

Your claims will be processed within 30 working days after you have submitted all the required documents.

5. What is the time limit for me to file a claim?
+

All claims must be submitted to Tune Protect Malaysia within 30 days after the occurrence of the event together with the supporting documents.

6. What shall I do if I disagree with a claim decision made?
+

Tune Protect Travel - AirAsia will advise you in writing of your rights to appeal the claim decision and the procedures for filing an appeal with Tune Protect Malaysia.

7. I am not a resident of Malaysia. How do I get my claim reimbursement?
+

You may opt to receive your reimbursement via bank draft or telegraphic transfer. Kindly be advised that any cost, charges and/or fees in relation to overseas bank remittance and/or issuance of bank draft in respect of the settlement of your claim shall be borne solely by you.