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Tune Protect Travel - AirAsia

About

Your packing checklist would be incomplete if you haven’t packed Tune Protect Travel – AirAsia with you. With over 22 benefits, our mighty plan covers you before, during and after your trip! Don’t let the fear of the unknown hold you back and start your adventure today.

Specify your purchase date to see the benefits that apply to you

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Before
During
After
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Note :

  1. Inbound Travel Protection - only valid for departures from Nepal, Mauritus, Iran and Honolulu into Malaysia.
  2. *Regional Plan is no longer available effective 1st March 2017.
  3. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K))
  4. IMPORTANT: Your coverage will depend on your travel itinerary and the date you purchased the insurance. Please read the Policy Wording carefully to understand the coverage and sections applicable based on the plan purchased.

     

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K))

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K))

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K))

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K))

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K))

View pdf

frequently asked questions

General
Purchasing
Coverage
SST
Claims
1. Who provides my Tune Protect Travel - AirAsia insurance coverage?
+

Tune Protect Travel - AirAsia is specially designed for AirAsia through Tune Protect Malaysia with your needs in mind.

2. What is my insurance coverage under Tune Protect Travel - AirAsia?
+

You may refer to Tune Protect Travel - AirAsia Policy Wording for a full description of the terms, conditions and exclusions of cover.

3. Does Tune Protect Travel - AirAsia enforce an age limit?
+

Yes, Guest must be at least 9 days old and above to qualify.

4. Do I need a medical examination to apply for any of the Tune Protect Travel - AirAsia plans?
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No, a medical examination is not required. However, please note that claims arising from Pre-Existing Medical Conditions are excluded.

5. Can I still buy Tune Protect Travel - AirAsia if I have a Pre-existing Condition?
+

Yes, you can. However, there are exclusions on Pre-existing Conditions as stated in the policy's full Terms and Conditions.

"Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that require medical treatment 90 days before you purchase Tune Protect Travel – AirAsia.

6. Can I pay extra to cover pre-existing medical conditions?
+

No, there is no option to pay extra to obtain coverage for pre-existing medical conditions.

7. Can I amend my Tune Protect Travel - AirAsia policy?
+

For short haul flights (AK, QZ, Z2, and FD), any changes you make will cause your Tune Protect Travel – AirAsia* policy to expire automatically and you will have to repurchase insurance for your new itinerary. However, if the flight change is made by AirAsia, your current policy will automatically be carried forward to your new itinerary.

For long haul flights (D7, XJ and XT), your Tune Protect Travel – AirAsia* policy will automatically be carried forward to your new itinerary.

8. Can I transfer my Tune Protect Travel - AirAsia plan?
+

No, you may not.

9. Is the Tune Protect Travel - AirAsia premium refundable?
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You have a 14-day cooling-off period after you make your purchase and you may cancel your policy by emailing us at [email protected]. However, if your trip has commenced, no refunds are allowed.

10. Do I have to carry a copy of my Certificate of Insurance with me when traveling?
+

No, you don't need to carry a copy of your Certificate of Insurance.

11. Am I required to carry any additional documents as proof of purchase when I travel?
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No, your purchase confirmation is printed on your AirAsia Itinerary.

12. Where should I indicate my nominee for receiving benefits?
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You don't need to indicate a nominee for your Tune Protect Travel - AirAsia policy! Personal Accident benefits paid due to a fatal accident will be made to the estate of the Insured while other benefits are paid directly to the Insured.

13. What happens to my Tune Protect Travel - AirAsia Return-Trip Plan if AirAsia reschedules my Return Flight to a later date?
+

Your Tune Protect Travel - AirAsia Return-Trip Plan is automatically extended to cover you up to a maximum of 3 days if your Return Flight is rescheduled by AirAsia to a later date.

14. What is Inbound Travel Protection?
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Inbound Travel Protection is specially designed for AirAsia’s passengers departing from Nepal, Sri Lanka, Bangladesh, Maldives, Mauritius, Iran and Honolulu into Malaysia. This travel protection is underwritten by Tune Protect Malaysia with your needs in mind.

For the full Schedule of Benefits, please refer to the Policy Wording.

 

15. How much premium do I have to pay?
+

The premium depends on your destination and length of your trip.

Purchasing
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1. How do I purchase Tune Protect Travel - AirAsia?
+

You can make your purchase while booking your flight on airasia.com. Alternatively, you can also purchase it on our website, via Manage My Booking, during Web Check-In, or at any AirAsia Sales Office.

2. Can I purchase Tune Protect Travel - AirAsia after I make my flight booking?
+

Yes, you can. You can do so via our website, via Manage My Booking, during Web Check-In, or at any AirAsia Sales Office.

3. Why is Tune Protect Travel - AirAsia not available during my flight purchase, Web Check-In or Manage My Booking?
+

It could be that you have already purchased it. Please check your AirAsia travel itinerary to confirm.

4. Can I purchase Tune Protect Travel - AirAsia if I am not a resident of Malaysia?
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Yes, as long as you are an AirAsia Guest departing from Malaysia.

5. If I am traveling in a group, do I need to purchase an individual insurance plan?
+

If your bookings are under the same Booking Number, individual plans are offered to eligible individuals. For bookings groups of 10 individuals and above, you can add Tune Protect Travel – AirAsia to your flight via an AirAsia Group Desk.

6. If I am travelling in a group, can I purchase an individual insurance plan for myself only?
+

Yes, you can. If you are on group flight booking, you can purchase an individual plan via our website at airasia.tuneprotect.com

7. How do I purchase Tune Protect Travel - AirAsia for my accompanying infant?
+

If you purchase Tune Protect Travel - AirAsia , your accompanying infant aged from 9 days to 2 years is covered for Personal Accident benefit up to 10% of sum insured. But the name of the infant is required once it is acknowledged that an infant is on board with the Insured Adult.

8. Can I purchase Tune Protect Travel - AirAsia if I am traveling for more than 30 days?
+

Yes, you may purchase it for up to 90 days via our online channels and for up to 30 days via our offline counters.

9. Can I purchase Tune Protect Travel - AirAsia One Way coverage if I purchased a return flight ticket?
+

No, your Tune Protect Travel - AirAsia plan is based on your AirAsia Travel Itinerary, if you've purchased a return ticket, Tune Protect Travel - AirAsia will cover you for your return trip.

10. Can I purchase Insurance if I booked a One Way / Return AirAsia Fly-Thru flight?
+

Yes, you may purchase Insurance as an add on based on your Fly-Thru itinerary.

Coverage
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1. If my journey involves more than 1 flight, will I be covered if I miss my onward connecting flight?
+

If you miss your onward connecting AirAsia flight due to the late arrival of the incoming AirAsia flight, you are covered under the Missed Flight Connection* benefit provided you purchased insurance for the 1st flight.

*Terms and Conditions apply

2. If a natural disaster hits the country I'm just about to visit, if I had cover under a Tune Protect Travel - AirAsia policy, could I cancel my Journey and make a claim?
+

No, Tune Protect Travel - AirAsia does not cover any voluntary trip cancellation due to natural disasters. Please refer to the full terms and conditions for more details.

3. When does my Tune Protect Travel - AirAsia coverage begin?
+

The Return-Trip Plan commences when you check-in for your AirAsia Departure Flight and terminates when you have reached the flight terminal on your AirAsia Return Flight.

The One-Way Plan commences when you check-in for your AirAsia Departure Flight and terminates when you have arrived at the flight terminal of your AirAsia destination.

4. Does Tune Protect Travel - AirAsia covers professional sports and other similar activities?
+

Tune Protect Travel - AirAsia does not covers professional sports. Leisure sports are covered.

5. Can I cancel my flight for any reason and get a refund through my Trip Cancellation Benefit?
+

The Trip Cancellation Benefit is only applicable for the reasons stated in the policy's terms and conditions.

The reasons include unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member. Pre-existing Conditions are not covered.

6. Does my Baggage Benefit cover theft?
+

Yes, Tune Protect Travel - AirAsia covers theft and damage to your checked-in-baggage during your scheduled trip as long as the items* are not left unattended.

*please refer to the policy wordings for full list of exclusions.

7. Would a suitcase shipped home early to save costs on excess baggage be covered under Tune Protect Travel - AirAsia?
+

No, only checked in baggage on your itinerary will be covered under your policy.

8. Can the sum insured for baggage and personal effects under Tune Protect Travel - AirAsia be increased?
+

No, there is no option to increase the coverage provided for baggage, or any of the other benefits.

9. What should I do if I encounter an accident abroad?
+

Please call Tune Protect Travel - AirAsia's 24-hour Emergency Medical Service number: 603-7628-3630 or +603-7841-5770.

It is important that you call this number for more details before you take any action. As for outpatient treatment, please retain all original receipts and claim them upon your return to Malaysia.

10. Can I continue with my medical treatment for injuries sustained overseas when I return home?
+

Yes, you can continue your treatment as long as the initial treatment is received during the trip and all expenses are incurred within 30 days after the expiry of your plan. Amount claimable should not exceed 10% of sum insured for Medical Reimbursement benefit.

11. How do I claim for outpatient accidental medical expenses under Tune Protect Travel - AirAsia?
+

You will be reimbursed for your medical expenses incurred as a result of a covered events as stated in the policy's terms and conditions.

SST
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1. What is Sales and Services Tax or SST?
+

The Sales and Services Tax is also referred to as “SST”. Sales Tax is a single stage tax levied on imported and locally manufactured goods, Service Tax is charged and levied on any provision of taxable services.

The SST was re-introduced in Malaysia effective from 1 September 2018.

2. Is Insurance a taxable service under SST?
+

Insurance and Takaful are subject to Service Tax excluding individual consumer medical plans. The Service tax is charged on actual premium paid.

3. Will I be charged SST when I purchase Tune Protect Travel - AirAsia?
+

Tune Protect Travel - AirAsia Domestic (i.e. Tune Protect Travel - AirAsia, AirAsia Lifestyle Travel Protection & Annual Plan) and Air Asia Inbound plans are subject to Service Tax at the prevailing rate as determined by the government from time to time.

International Travel Plans are not chargeable with Service Tax.

Claims
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1. If I need treatment for an illness during my trip, can I claim for medical, hospital or any other related expenses?
+

Yes, you can claim for your sickness-related medical expenses.

Please refer to our Policy Wording for a full description of the terms, conditions and exclusions of cover.

2. If the Customs Department were to confiscate anything from me, could I make a claim under the Tune Protect Travel - AirAsia?
+

No, cover for claims arising from confiscation by authorities is excluded.

3. How do I file a claim?
+

You can submit your claims online. Please click here to make your submission.

4. How long does it take before my claims are processed?
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Your claims will be processed within 30 working days after you have submitted all the required documents.

5. What is the time limit for me to file a claim?
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All claims must be submitted to Tune Protect Malaysia within 30 days after the occurrence of the event together with the supporting documents.

6. What shall I do if I disagree with a claim decision made?
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You can write in to us at [email protected] we will advise you in writing of your rights to appeal the claim decision and the procedures for filing an appeal with Tune Insurance Malaysia Berhad.

7. I am not a resident of Malaysia. How do I get my claim reimbursement?
+

You may opt to receive your reimbursement via bank draft or telegraphic transfer. Kindly be advised that any cost, charges and/or fees in relation to overseas bank remittance and/or issuance of bank draft in respect of the settlement of your claim shall be borne solely by you.