Protection for you and your family that offers benefits of 3 tropical diseases risk, namely Dengue Fever, Typhoid and Malaria (Terms & condition applied). This protection provides full Lumpsum payment benefits if you experience one of the Tropical Diseases that aligned with Medical Criteria.
*in accordance with the provisions in the insurance policy
Download and understand your plan details.
This plan is underwritten by Chubb Life Indonesia.
As travel requirements continue to change from time to time, there are times when the information stated below might not be up-to-date and may be obsolete at the time you are viewing it.
Before you make your travel plans, make sure to follow the guidelines and procedures imposed by the Government of Malaysia.
Pre-departureReach us if you need our help to support you with further details and clarifications
COVID Travel Pass is an inbound travel insurance policy designed to provide coverage for foreign travellers travelling to Malaysia.
Yes, it covers medical expenses for COVID-19 up to MYR 350,000.
No, COVID Travel Pass is only for foreign nationalities who intend to travel from other countries into Malaysia.
All AirAsia passengers are eligible to purchase COVID Travel Pass EXCEPT the following:
Yes. Guests must be at least 30 days old and above to qualify for AirAsia COVID Travel Pass.
Your date of arrival in Malaysia is recommended as the effective date.
Your period of coverage should follow the duration that you are planning to be in Malaysia. COVID Travel Pass offers coverage for up to a maximum of 60 days.
Besides medical expenses for COVID-19, COVID Travel Pass also offers coverage for personal accidents, travel inconveniences, medical expenses, ground inconveniences, emergency medical evacuation and repatriation due to accident, as well as 24-hour travel assistance services.
No, COVID Travel Pass does not cover the cost of your COVID-19 tests.
No. We can't cover more than 60 days cover period.
Yes, you must ensure that you have negative COVID-19 PCR Test result within 72 hours before departing on your scheduled flight from your origin country.
No. The COVID Travel Pass policy is not cancellable or refundable once the Certificate of Insurance is issued.
Please call Tune Protect's 24-hour Emergency Medical Service number: 603-7628-3630 or +603-7841-5770. It is important that you call this number for more details before you take any action. As for outpatient treatment, please retain all original receipts and submit the claim to Tune Protect.
COVID Travel Pass covers eligible hospitalisation treatment expenses for COVID-19 patients who are in Stage 3, 4 or 5 only.
No. The COVID Travel Pass coverage is on reimbursement basis only.
No, the COVID Travel Pass policy is not cancellable or refundable.
Yes, the medical expenses coverage of RM 350,000 covers the whole insurance period while you are in Malaysia, for up to 60 days.
No, you can’t alter the policy start date. The coverage commences when you check in at the point of immigration and have obtained immigration clearance to enter in Malaysia, or the commencement date as specified in the Certificate of Insurance, whichever is later.
No. The maximum coverage duration is 60 days.
In the event you are covered by more than one policy purchased through AirAsia and/or its affiliates, the benefits will be payable by the policy that provides the greatest amount of coverage. If the coverage for each policy is identical, we will only entertain the claims for the policy that was first issued.
No. Pre-existing conditions will be excluded.
Please call Tune Protect's 24-hour Emergency Medical Service number at 603-7628-3630 or 603-7841-5770.
You can also email us at [email protected]
