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We take all efforts to maintain our customers’ and potential customers’ information accurate, protected against manipulation and errors, secured from theft and free from unwarranted disclosure by complying with the Personal Data Protection Act 2010 and all relevant local laws and regulations.
This Privacy Policy (“Policy”) governs Tune Protect Group Berhad (“Tune Protect”), formerly known as Tune Ins Holdings Berhad and its subsidiaries (hereinafter collectively known as “Tune Protect Group”). This Policy provides you with notice on your obligation and your rights in relation to your personal data and information which Tune Protect Group may receive from you when you access, browse, download information from our website, when you subscribe or apply to purchase any products and/or services including any other services offered through our website or from other sources. Without the prior permission from the Tune Protect Group, no information contained on this website may be copied, except for personal use, or redistributed.
By using this website, you are accepting the practices and policies in this privacy statement. If you object to any practices and policies in this statement, please do not use this website to submit your personal information to the Tune Protect Group.
Tune Protect Group recognises its responsibilities in relation to the collection, holding, processing or use of personal data. The provision of your personal data is voluntary. You may choose not to provide us with the requested data, but failure to do so may inhibit our ability to do business with or provide services to you.
We will collect and store any information personal or sensitive personal data (collectively referred to as “Personal Data”) you enter on our website, through a social media platform, provide to us through any other channel including Personal Data and insurance policy information previously provided to us on/in your application, renewal or modification of an insurance policy whether orally or in writing. Certain types of information may also be requested from you from time to time in the event you submit an application for a policy to us, have an active policy with us or for authentication into secure areas of the Tune Protect Group Website, when required (including personal details of family members or next of kin where it shall be deemed that their consent have been obtained by you). Where information is obtained through social media feature, we may access and collect information you have chosen to make available and to include in your social media profile or account, including but not limited to your name, gender, birthday, email address, address, location etc. Our access to this information may be limited or blocked based on your privacy settings with the relevant social media provider. We may also obtain lawfully collected personal or non-personal information about you from affiliated entities, business partners and other independent third-parties sources or collect some information about your computer or other devices used when you visit this website.
Personal Data is collected for the following purposes:
It is voluntary for you to provide us with your personal information, however if you fail to provide such information to us or later withdraw your consent for us to continue processing the same, we may not be able to provide or continue to provide you with the full range of benefits, products and/or services which you have requested from us and we may not be able to fulfill the purposes set out above.
If you wish to unsubscribe to the processing of your personal information for marketing purposes, please click on the link “Unsubscribe” which is embedded in the relevant email in order not to receive any email in the future.
Tune Protect Group may share your Personal Data within its group of companies, associated and affiliated companies, business partners, industry associations, agents, professional advisors, consultants, third-parties performing services on its behalf (within or outside of Malaysia), employers regarding your employment/credit and to any party where required by law or regulation. Such confidential information will only be used by the said parties for the purposes of concluding and/or executing the contractual obligation between us and you and/or for the purposes of which the Personal Data was given.
From time to time, we may purchase a business or sell one or more of our businesses (or portions thereof) and where permitted by law your Personal Data may be transferred or disclosed as part of the purchase or sale. In the event we purchase a business, the Personal Data received with that business would be treated in accordance with this Policy, if it is practicable and permissible to do so.
Where permitted by law, your Personal Data may be provided to any of the above parties who may be located in or outside of Malaysia. Your information may be transferred to, stored, and processed in Malaysia or any other jurisdictions where any Tune Protect Group company is located, or jurisdictions where a third-party contractor is located or from which the third-party contractor provides us services.
By providing us with your personal information using our services or our website and/or submitting your applications, you consent to the transfer of such information outside your jurisdiction to our facilities or to those third parties with whom we share it as described above.
Cookies are unique identifiers placed on your computer or other device by a web server, which contains information that can later be read by the server that issued the cookie to you. Tune Protect Group may use cookies on various websites we maintain. The information collected (including but not limited to: your IP addresses (and domain names), browser software, types and configurations of your browser, language settings, geo-locations, operating systems, referring website, pages and content viewed, and durations of visit) will be used for compiling aggregate statistics on how our visitors reach and browse our websites to help us understand how we can improve your experience on it. Such information is collected anonymously and you cannot be identified unless you have logged on as a member. We use such data only for website enhancement and optimisation purposes. The cookies also enable our website to remember you and your preferences, and tailor the website for your needs Advertising cookies will allow us to provide advertisements on our websites that are as relevant to you as possible, e.g. by selecting interest-based advertisements for you, or preventing the same advisement from constantly reappearing to you.
Most web browsers are initially set up to accept cookies. If you do not want to receive cookies, you can disable this function in your browser settings. However, by doing so you may not be able to fully enjoy the benefits of our websites and certain features may not work properly.
You have the right to verify whether Tune Protect Group holds any Personal Data about you and you may request Tune Protect Group to correct any Personal Data relating to you which is inaccurate, incomplete or misleading by making a written request to our Customer Experience Department or via email as indicated below and we shall reply within 21 days upon receipt of your request. You may also enquire about Tune Protect Group’s policies and practices in relation to personal data.
RRequests for access, correction or other queries relating to your personal data should be addressed to: hello.my@tuneprotect.com
Where permitted by law, Tune Protect Group may use your name and contact details for promotional or marketing purposes including sending you promotional materials and conducting direct marketing in relation to products offered by Tune Protect Group including but not limited to insurance; annuities; training; reward/loyalty/privilege programmes; charitable/non-profitable causes; (“Classes of Marketing Subjects”).
For the purposes of direct marketing, we may, where permitted by law, provide your personal information to providers (whether within or outside of Tune Protect Group) of any of the Classes of Marketing Subjects described above and call centre, marketing or research services so that they can send you promotional materials and conduct direct marketing in relation to the products and services they offer (these materials may be sent to you by postal mail, email or other means).
The types of Personal Data that Tune Protect Group would use and provide for direct marketing purposes as described above are your name and relevant contact details, although we may possess additional personal data.
If your consent is required, and you provide such consent, you may thereafter withdraw your consent to the use and provision to a third-party by Tune Protect Group of your personal data for direct marketing purposes and thereafter Tune Protect Group shall cease to use or provide such data for direct marketing purposes. If you wish to withdraw your consent, please inform us. You may contact us at the contact details provided below.
If any part of this website contains links to other websites, those sites may not operate under this Policy. You are advised to check the privacy statements/policies on those websites to understand their policies on the collection, usage, transferal and disclosure of personal data.
Tune Protect Group reserves the right, at any time and without notice, to add to, change, update or modify this Policy, simply by notifying you of such change, update or modification. If we decide to change this Policy, those changes will be notified on our website so that you are always aware of what information we collect, how we use the information and under what circumstances the information is disclosed. Any such change, update or modification will be effective immediately upon posting.
Should you have any questions on any part of this Policy or would like additional information regarding Tune Protect Group’s data privacy practices please do not hesitate to contact us at:
Customer Service Center
Level 9, Wisma Tune,
No. 19, Lorong Dungun,
Damansara Heights,
50450 Kuala Lumpur
Email: hello.my@tuneprotect.com.
Telephone: 1 800 88 5753
The terms of use contained herein and the amendments thereto (“Terms of Use”) shall govern the use of the internet and mobile application and the services provided therein by Tune Protect Group Berhad (“Tune Protect”) (“Tune Protect Website”). By accessing to any pages on the Tune Protect Website (other than reading this Terms of Use for the first time), it represents that you have read, understood and agreed to comply with all the Terms of Use hereof. If you do not accept these Terms of Use, please immediately discontinue your access to the Tune Protect Website. If you wish to use any of the services provided in the Tune Protect Website, you agree to be additionally bound by the specific terms and conditions applicable to that particular service.
Tune Protect Website is the interactive online service operated by Tune Protect on the Internet, consisting of information, services and content provided by Tune Protect, its affiliates and other third parties.
Tune Protect reserves the right to modify these Terms of Use at any time in its sole discretion, which shall be effective immediately. You are bound by any such modifications and should therefore periodically read this page to review the current Terms of Use to which you are bound. If the modification to these Terms of Use is unacceptable to you, please immediately discontinue your access to this Website and/or use of the services.
Tune Protect reserves the right at any time to make changes to the Tune Protect Website with or without notice. Tune Protect shall not be liable to you or any third party for any modification, suspension or discontinuance of the Tune Protect Website.
This Tune Protect Website may contain links to third party website and content from third parties. Tune Protect makes no representation and expressly disclaims responsibilities to any opinions, advice, statements, products and services, offers or other information or content express or made available by third parties and users of Tune Protect Website as that are not of Tune Protect. Tune Protect does not guarantee the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose. Under no circumstances will Tune Protect be liable for any loss or damage caused by your reliance on information obtained through the Tune Protect Website.
You may only use the Tune Protect Website for lawful purposes only. Transmission and/or posting of any material in violation of any applicable laws are prohibited. This includes, but is not limited to copyrighted materials, material legally deemed to be threatening or obscene, pornographic, profane or material protected by trade secrets or which, without Tune Protect’s express prior approval, contains advertising or any solicitation with respect to products or services or membership or subscription to other on-line information services competitive with Tune Protect Website. This also includes links or any connection to such materials. Any conduct in Tune Protect’s view that restricts or inhibits any other Tune Protect Website user from using or enjoying the Website will not be permitted.
The entire content included in Tune Protect Website, including but not limited to text, graphics, logos, buttons, icons, images, video, music and sound is protected under the Malaysian copyright, cyber and trademark law. No part of the content of Tune Protect Website may be used, published, transmitted, modified, transferred or sold, created as derivative works or in any way exploited without express permission from Tune Protect and the respective copyright owners. You may download materials for personal use only, provided that it is not for the purpose of private or commercial gain.
You shall not upload, post or otherwise make available on Tune Protect Website any material protected by copyright, trademark or other proprietary right without express permission of the respective owners. You shall be solely liable for any damages resulting in any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission and shall indemnify Tune Protect against such damages. By submitting materials to any public area of Tune Protect Website, you automatically grant, or warrant that the owner of the material expressly grants Tune Protect rights and licenses to use, reproduce, modify, adapt, publish, translate and distribute such material in whole or in part. You also permit any other users of Tune Protect Website to access, view, store or reproduce the materials for their own use. You also grant Tune Protect the right to edit, copy, publish and distribute any material that you have made available on Tune Protect Website.
The content on the Tune Protect Website is provided on an “as is” and “as available” basis. You therefore understand and agree that use of Tune Protect Website is at your sole risk. Neither Tune Protect, its employees, agents, third party content providers or merchants warrant that the Tune Protect Website will be uninterrupted, error free or free from viruses or other harmful components nor do they make any warranty as to the result that may be obtained from the use of Tune Protect ‘s Website, or as to the accuracy, reliability or content of information, service or merchandise provided by Tune Protect Website. In no event shall Tune Protect be liable for any direct, indirect, incidental, punitive or other consequential damages or any damages for loss of profits, use, data, goodwill or other intangibles, arising from or in any way connected with these terms, the use of Tune Protect Website or the materials, the licensed marks, or any information, goods or services obtained on or from the Tune Protect Website, whether or not Tune Protect is advised of the possibility of such damages.
You agree to defend, indemnify, save and hold Tune Protect, its employees, agents, third party content providers or merchants harmless from and against any demands, liabilities, losses, costs and claims, including reasonable attorneys’ fees, that may arise or result from the use of Tune Protect Website or your breach or violation of these terms. You shall use your best efforts to cooperate with Tune Protect in the defense of any claim.
Tune Protect shall have the right, but not the obligation, to monitor the content of Tune Protect Website, to determine compliance with this Terms of Use and any operating rules established by Tune Protect and to satisfy any law, regulation or authorised government request. Tune Protect shall have the right in its sole discretion to edit, refuse to post or remove any material submitted to or posted on Tune Protect Website. Without limiting the foregoing, Tune Protect shall have the right to remove any material that Tune Protect, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.
You may terminate your use of the Tune Protect Website at any time. Without limiting the foregoing, Tune Protect shall have the right to immediate terminate your account and/or your use of Tune Protect Website at any time for any or no reason, with or without notice, including in the event of any conduct by you, which Tune Protect, in its sole discretion, considers to be unacceptable, or in the event of any breach by you of this Terms of Use.
This Terms of Use and any operating rules for Tune Protect Website established by Tune Protect constitute the entire understanding and agreement between you and Tune Protect with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. The Terms of Use shall be construed in accordance with the laws of Malaysia and you further agree to submit to the exclusive jurisdiction of the courts of Malaysia for the purpose of hearing and determining any dispute arising out of this Terms of Use.