ABOUT universal travel INSURANCE
I am travelling into
| Benefits | Limit of Benefit | ||||||||
| Travel Inconvenience Benefits | |||||||||
| Trip Cancellation Reimbursement for loss of irrecoverable deposits or charges paid in advance or contracted to be paid for Air Ticket, accommodation, local tour packages and admission tickets if You are not able to take the Scheduled Flight due to insured events |
Up to MYR5,000 | Up to USD1,000 | Up to TWD37,000 | ||||||
| Up to HKD9,000 | Up to INR94,500 | Up to BND1,500 | |||||||
| Trip Curtailment Reimbursement for unused & non-refundable portion of Air Ticket and accommodation or reimbursement for additional cost of Air Ticket if you need to return to origin country due to insured events. |
Up to MYR2,000 | Up to USD500 | Up to TWD15,000 | ||||||
| Up to HKD4,000 | Up to INR38,000 | Up to BND600 | |||||||
| Flight Delay on Arrival For every 6 consecutive hours delayed from original arrival time of Scheduled Flight |
Up to MYR1,000 (MYR200 per 6 consecutive hours delay period) |
Up to USD225 (USD45 per 6 consecutive hours delay period) |
Up to TWD7,300 (TWD1,400 per 6 consecutive hours delay period) |
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Up to HKD1,800 (HKD360 per 6 consecutive hours delay period) |
Up to INR19,000 (INR3,800 per 6 consecutive hours delay period) |
Up to BND300 (BND60 per 6 consecutive hours delay period) |
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| Loss or Damage to Checked-In Baggage Cover loss or damage to Your Checked-In Baggage and/or baby stroller |
Up to MYR1,200 (MYR200 for each damaged Checked-In Baggage and/or MYR400 for each one lost Checked-In Baggage) |
Up to USD270 (USD45 for each damaged Checked-In Baggage and/or USD90 for each one lost Checked-In Baggage) |
Up to TWD8,800 (TWD1,400 for each damaged Checked-In Baggage and/or TWD3,000 for each one lost Checked-In Baggage) |
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Up to HKD1,800 (HKD360 for each damaged Checked-In Baggage and/or HKD700 for each one lost Checked-In Baggage) |
Up to INR22,800 (INR3,800 for each damaged Checked-In Baggage and/or INR7,600 for each one lost Checked-in Baggage) |
Up to BND360 (BND60 for each damaged Checked-In Baggage and/or BND120 for each one lost Checked-in Baggage) |
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| Baggage Delay on Arrival For every 6 consecutive hours delay from arrival time of Scheduled Flight to time You receive Your baggage |
Up to MYR400 (MYR200 per 6 consecutive hours of delay period) |
Up to USD90 (USD45 per 6 consecutive hours of delay period) |
Up to TWD3,000 (TWD1,400 per 6 consecutive hours of delay period) |
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|
Up to HKD700 (HKD360 per 6consecutive hours of delay period) |
Up to INR7,600 (INR3,800 per 6 consecutive hours of delay period) |
Up to BND120 (BND60 per 6 consecutive hours of delay period) |
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| Medical Expenses Benefit | |||||||||
| (i) Inpatient Medical Expenses due to Accident and/or Sickness occurring within Malaysia Outpatient treatment and/or dental treatment as a result of Accident to natural teeth as per limits below:
|
Up to MYR220,000 (Aged 30 days to 70 years old) Up to MYR110,000 (Above 70 years old) |
Up to USD50,000 (Aged 30 days to 70 years old) Up to USD25,000 (Above 70 years old) |
Up to TWD1,600,000 (Aged 30 days to 70 years old) Up to TWD800,000 (Above 70 years old) |
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Up to HKD390,000 (Aged 30 days to 70 years old) Up to HKD200,000 (Above 70 years old) |
Up to INR4,000,000 (Aged 30 days to 70 years old) Up to INR2,000,000 (Above 70 years old) |
Up to BND66,000 (Aged 30 days to 70 years old) Up to BND33,000 (Above 70 years old) |
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| (ii) Inpatient Medical Expenses due to COVID-19 Stage 3 to Stage 5 as a result You are being tested positive for COVID-19 during the Trip occurring within Malaysia Note: Hospital cashless admission service available |
Up to MYR350,000 | Up to USD80,000 | Up to TWD2,600,000 | ||||||
| Up to HKD620,000 | Up to INR6,500,000 | Up to BND105,000 | |||||||
| Combined Limit of Benefit for above (i) and (ii) | Up to MYR350,000 | Up to USD80,000 | Up to TWD2,600,000 | ||||||
| Up to HKD620,000 | Up to INR6,500,000 | Up to BND105,000 | |||||||
| COVID-19 Diagnosis Quarantine Allowance |
up to MYR2,100 (MYR150 per day) |
up to USD490 (USD35 per day) |
up to TWD15,000 (TWD1,000 per day) |
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|
up to HKD3,700 (HKD270 per day) |
up to INR39,200 (INR2,800 per day) |
up to BND630 (BND45 per day) |
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| Ground Inconvenience Benefits (Due to Snatch Theft only) | |||||||||
| (i) Loss of Travel Documents (ii) Loss of Personal Money (iii) Loss of Personal Effects *Ground Inconvenience Benefit coverage due to Snatch Theft occurrence in the course of the Trip is limited only to one of the items (i, ii, or iii) during the period of ground cover. |
Up to MYR1,000 | Up to USD200 | Up to TWD7,300 | ||||||
| Up to HKD1,800 | Up to INR19,000 | Up to BND300 | |||||||
| Emergency Medical Evacuation and Repatriation Due to Accident | |||||||||
| Emergency Medical Evacuation (due to Accident) Emergency transportation and medical care to the nearest medical facility |
Up to MYR100,000 | Up to USD20,000 | Up to TWD730,000 | ||||||
| Up to HKD180,000 | Up to INR1,900,000 | Up to BND30,000 | |||||||
| Emergency Medical Repatriation (due to Accident) In the event that You are hospitalized due to Accident and are medically necessary to be repatriated to the nearest Hospital in Your origin country to continue treatment, We will pay for reasonable transportation cost of one qualified medical attendant. |
Up to MYR100,000 | Up to USD20,000 | Up to TWD730,000 | ||||||
| Up to HKD180,000 | Up to INR1,900,000 | Up to BND30,000 | |||||||
| Mortal Remains Repatriation (due to Accident) Pays for the cost of repatriation of mortal remains to Your origin country |
Up to MYR100,000 | Up to USD20,000 | Up to TWD730,000 | ||||||
| Up to HKD180,000 | Up to INR1,900,000 | Up to BND30,000 | |||||||
| Personal Accident Benefits | |||||||||
| Personal Accident Accidental death or permanent disablement |
MYR100,000 (Aged 30 days to 70 years old) MYR50,000 (Above 70 years old) |
USD20,000 (Aged 30 days to 70 years old) USD10,000 (Above 70 years old) |
TWD730,000 (Aged 30 days to 70 years old) TWD370,000 (Above 70 years old) |
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|
HKD180,000 (Aged 30 days to 70 years old) HKD89,000 (Above 70 years old) |
INR1,890,000 (Aged 30 days to 70 years old) INR945,000 (Above 70 years old) |
BND30,000 (Aged 30 days to 70 years old) BND15,000 (Above 70 years old) |
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| 24-hour Travel Assistance Services | Included | ||||||||
| Travel Period | USD | HKD | TWD | BND | NPR | SAR | INR | MOP |
|---|---|---|---|---|---|---|---|---|
| One Way | 17.00 | 135.00 | 560.00 | 23.00 | 2,400.00 | 65.00 | 1,500.00 | 140.00 |
| RETURN 1-10 days | 17.00 | 135.00 | 560.00 | 23.00 | 2,400.00 | 65.00 | 1,500.00 | 140.00 |
| RETURN 11-30 days | 26.00 | 210.00 | 850.00 | 36.00 | 3,600.00 | 100.00 | 2,300.00 | 210.00 |
| RETURN 31-90 days | 38.00 | 305.00 | 1,250.00 | 52.00 | 5,200.00 | 145.00 | 3,300.00 | 310.00 |
Reach us if you need our help to support you with further details and clarifications
Universal Travel is a travel insurance policy designed to provide coverage for travellers travelling to Malaysia and/or any transit via Malaysia.
Yes, this travel insurance is open to all nationality travelling into Malaysia and/or any transit via Malaysia.
Your period of coverage should follow the duration that you are planning for your trip. This plan offers coverage for up to a maximum of 90 days.
It covers medical expenses for sickness and accident. Hospital cashless admission service is available for in-patient service only. Other coverages provided under this plan include Personal Accident Benefit, Travel Inconvenience Benefit, 24-hour travel assistance services. Please refer to the policy wording for more information.
No. We can't cover more than 90 days cover period.
Our premiums are competitively priced to offer excellent value. We believe our plans provide comprehensive coverage for your travel needs at an affordable cost. We have taken into consideration the necessary benefits that is needed for travelers comparable to the other insurers.
For residents of Malaysia who purchase this policy, both the premium and claim payouts will be in Malaysian Ringgit (MYR).
For non-residents, you may request the payout in your preferred currency, which will be equivalent to the claim amount in the base currency.
The currency payout would be based on your preference payout while making claim. However, the sum insured amount is based on of the country of departure.
For example
Budi, an Indonesian PR residing in Japan, is flying from Japan to Malaysia. If his flight is delayed, he's eligible for a JPY 35,000 payout. He can choose to receive the payment in either Japanese Yen or Indonesian Rupiah. However, the sum insured is based on departing country which in this example ; Japan
No. this policy is not cancellable or refundable once the Certificate of Insurance is issued.
Please call Europ Assistance Travel & Medical hotline number: 603-7628 3650. It is important that you call this number for more details before you take any action. As for outpatient treatment, please retain all original receipts and submit the claim to Tune Protect.
Cashless admission can be arranged if you are hospitalised and incurred Reasonable and Customary Charges covered under Inpatient Medical Expenses due to Accident and/or Sickness.
For hospital cashless admission service, You must contact Europ Assistance at 603 7628 3650 immediately if You are required to be hospitalized. If You fail to obtain the authorization of Europ Assistance or You or any person acting on Your behalf does not notify Europ Assistance prior to incurring such expenses, this hospital cashless admission service may not be provided to You.
No, this policy is not cancellable or refundable.
No, the maximum coverage duration is 90 days.
In the event you are covered by more than one policy purchased through AirAsia and/or its affiliates, the benefits will be payable by the policy that provides the greatest amount of coverage. If the coverage for each policy is identical, we will only entertain the claims for the policy that was first issued.
No. Pre-existing conditions will be excluded.
First, please check your junk/spam mailbox. If the email is not there, you are advised to write to enquiry@tuneprotect.com with your AirAsia booking number and policyholder name. Our team will respond to you within 2 working days.
If you purchase your flight and insurance via a travel agent, please obtain your Certificate of Insurance from your travel agent/agency if they didn’t put in your email as point of contact when purchasing the policy. You will need the Certificate of Insurance for immigration clearance purposes.
| Benefits | Limit of Benefit | ||
| Loss of Life, Dismemberment,
Loss of Sight, or Total Permanent Disability Arising from General Accident
|
THB 1,500,000 | BND 58,250 | INR 3,650,000 |
| USD 43,250 | KRW 60,000 | JPY 6,500,000 | |
| HKD 325,000 | TWD 1,400,000 | AUD 65,000 | |
| Medical Expenses Each Sickness and Accident | THB 800,000 | BND 30,500 | INR 1,950,000 |
| USD 23,000 | KRW 32,500 | JPY 3,450,000 | |
| HKD 180,000 | TWD 750,000 | AUD 35,000 | |
| Room and Board per day |
THB 2,000 | BND 75 | INR 4,750 |
| USD 60 | KRW 80,000 | JPY 8,500 | |
| HKD 435 | TWD 1,850 | AUD 85 | |
| Emergency Medical Evacuation and Repatriation to Country of Domicile | THB 3,000,000 | BND 115,000 | INR 7,250,000 |
| USD 85,000 | KRW 120,000 | JPY 13,000,000 | |
| HKD 675,000 | TWD 2,800,000 | AUD 125,000 | |
| Flight Delay (1,500 per 6 hours) |
THB 10,500 | BND 400 | INR 25,000 |
| USD 300 | KRW 425,000 | JPY 45,000 | |
| HKD 2,250 | TWD 9,850 | AUD 450 | |
| Expenses to Visit Patients at the Hospital | THB 100,000 | BND 3,750 | INR 230,000 |
| USD 2,850 | KRW 4,050,000 | JPY 425,000 | |
| HKD 22,000 | TWD 90,000 | AUD 4,250 | |
| Trip Cancellation | THB 50,000 | BND 1,900 | INR 120,000 |
| USD 1,450 | KRW 2,000,000 | JPY 215,000 | |
| HKD 10,500 | TWD 45,000 | AUD 2,150 | |
| Trip Curtailment | THB 50,000 | BND 1,900 | INR 120,000 |
| USD 1,450 | KRW 2,000,000 | JPY 215,000 | |
| HKD 10,500 | TWD 45,000 | AUD 2,150 | |
| Missed Flight Connection | THB 6,000 | BND 225 | INR 13,500 |
| USD 170 | KRW 225,000 | JPY 25,000 | |
| HKD 1,250 | TWD 5,550 | AUD 250 | |
| Baggage Delay | THB 8,000 | BND 300 | INR 18,500 |
| USD 225 | KRW 325,000 | JPY 33,500 | |
| HKD 1,750 | TWD 7,500 | AUD 345 | |
| Baggage and Personal Effects | THB 50,000 | BND 1,900 | INR 120,000 |
| USD 1,350 | KRW 2,000,000 | JPY 215,000 | |
| HKD 11,000 | TWD 45,000 | AUD 2,150 | |
| Loss or Damage to Travel Document | THB 10,000 | BND 350 | INR 23,500 |
| USD 275 | KRW 400,000 | JPY 40,000 | |
| HKD 2,150 | TWD 9,250 | AUD 425 | |
| Loss of Credit Card | THB 10,000 | BND 350 | INR 23,500 |
| USD 275 | KRW 400,000 | JPY 40,000 | |
| HKD 2,150 | TWD 9,250 | AUD 425 | |
| Loss of Personal Money | THB 10,000 | BND 350 | INR 23,500 |
| USD 275 | KRW 400,000 | JPY 40,000 | |
| HKD 2,150 | TWD 9,250 | AUD 425 | |
| Personal Legal Liability | THB 1,000,000 | BND 38,000 | INR 2,350,000 |
| USD 28,500 | KRW 40,500,000 | JPY 4,250,000 | |
| HKD 220,000 | TWD 925,000 | AUD 42,500 | |
| Tune Care - 24 hr. Travel Assistant Service | Included | ||
| Travel Period | THB | USD | KRW | JPY | HKD | TWD | AUD | BND | NPR | SAR | INR | MOP |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| One Way/1-10 days | 1,249 | 39 | 50900 | 5450 | 290 | 1180 | 59 | 49 | 4850 | 140 | 3090 | 295 |
| RETURN 11-30 days | 1,449 | 45 | 59000 | 6300 | 330 | 1380 | 67 | 59 | 5650 | 160 | 3570 | 340 |
| RETURN 31-90 days | 2,190 | 65 | 89000 | 9530 | 500 | 2080 | 99 | 89 | 8500 | 240 | 5400 | 515 |
Reach us if you need our help to support you with further details and clarifications
Universal Travel Insurance is a product by Tune Insurance Public Company Limited that has been designed to meet the travellers needs of travel insurance for those travelling into Thailand
Besides medical expenses for COVID-19, It also offers covers medical expenses for sickness and accident.
Other coverage under this plan are such as personal accidents, travel inconveniences, ground inconveniences, emergency medical evacuation and repatriation due to accident, as well as 24-hour travel assistance services. Please refer to the policy wording for more information.
All AirAsia passengers that are arriving into Thailand are eligible to purchase Universal Travel Insurance.
Yes. Guests must be at least 14 days old and above to qualify for Universal Travel Insurance.
Travel Pass commences when you check-in for your AirAsia Departure Flight.
You should purchase the period of coverage that includes the entire period of your visa or stay in Thailand.
Yes, the effective date can be changed without any charges. You will be required to submit additional documents together with a copy your flight ticket to enquiry@tuneprotect.com.
Yes. You may extend the period of stay by notifying us at enquiry@tuneprotect.com.
Claims process:
CFirst, please check your junk/spam mailbox. If the email is not there, you are advised to write to enquiry@tuneprotect.com with your AirAsia booking number and policyholder name. Our team will respond to you within 2 working days.
If you purchase your flight and insurance via a travel agent, please obtain your Certificate of Insurance from your travel agent/agency if they didn’t put in your email as point of contact when purchasing the policy. You will need the Certificate of Insurance for immigration clearance purposes.
Phone: + 662-119-4015
Facebook Messenger: @TuneProtectThailand
LINE: @tuneprotect
Email : enquiry@tuneprotect.com
| Benefits (One Way) | Limit of Benefit | ||
| Travel Inconvenience Benefits | |||
| Travel Delay |
IDR 4.000.000 (IDR 400.000 for every six (6) hours) |
USD 250 (USD 25 for every six (6) hours) |
INR 21,100 (INR 2,100 for every six (6) hours) |
|
KRW 350,000 (KRW 35,000 for every six (6) hours) |
JPY 39,000 (JPY 3,900 for every six (6) hours) |
HKD 2,000 (HKD 200 for every six (6) hours) |
|
|
TWD 8,100 (TWD 800 for every six (6) hours) |
AUD 400 (AUD 40 for every six (6) hours) |
BND 400 (BND 40 for every six (6) hours) |
|
| OR Hotel accommodation upon complete six (6) hours delay |
IDR 4.000.000 (IDR 750.000 for every one (1) night) |
USD 250 (USD 48 for every one (1) night) |
INR 21,100 (INR 4,100 for every one (1) night) |
|
KRW 350,000 (KRW 67,000 for every one (1) night) |
JPY 39,000 (JPY 7,500 for every one (1) night) |
HKD 2,000 (HKD 400 for every one (1) night) |
|
|
TWD 8,100 (TWD 1,600 for every one (1) night) |
AUD 400 (AUD 80 for every one (1) night) |
BND 400 (BND 65 for every one (1) night) |
|
| In the event the scheduled departure of the AirAsia flight in which the Insured has arranged to travel is delayed for at least six (6) hours at any single location from the time specified in the itinerary supplied to the Insured. | |||
| Loss of Deposit or Cancellation (Maximum 30 days prior to date of trip) |
IDR 15.000.000 | USD 1,000 | INR 85,000 |
| KRW 1,400,000 | JPY 155,000 | HKD 7,800 | |
| TWD 32,400 | AUD 1,600 | BND 1,400 | |
| Flight Misconnection |
IDR 1.600.000 (IDR 800.000 for every 6 hours) |
USD 100 (USD 50 for every 6 hours) |
INR 8,500 (INR 4,200 for every 6 hours) |
| KRW 140,000 (KRW 70,000 for every 6 hours) |
JPY 15,500 (JPY 7,800 for every 6 hours) |
HKD 800 (HKD 400 for every 6 hours) |
|
| TWD 3,300 (TWD 1,700 for every 6 hours) |
AUD 160 (AUD 80 for every 6 hours) |
BND 140 (BND 70 for every 6 hours) |
|
| Baggage & Personal Effects | |||
| a. Non-Electronic Item |
IDR 7.000.000 (limit IDR 1.000.000 for any one (1) item or set) |
USD 400 (limit USD 65 for any one (1) item or set) |
INR 34,000 (limit INR 5,500 for any one (1) item or set) |
| KRW 557,000 (limit KRW 90,400 for any one (1) item or set) |
JPY 62,000 (limit JPY 10,100 for any one (1) item or set) |
HKD 3,100 (limit HKD 500 for any one (1) item or set) |
|
| TWD 13,000 (limit TWD 2,100 for any one (1) item or set) |
AUD 600 (limit AUD 100 for any one (1) item or set) |
BND 540 (limit BND 90 for any one (1) item or set) |
|
| b. Electronic Item |
IDR 50.000.000 (limit IDR 5.000.000 for any one (1) item or set) |
USD 3,200 (limit USD 320 for any one (1) item or set) |
INR 270,000 (limit INR 27,000 for any one (1) item or set) |
| KRW 4,452,000 (limit KRW 445,200 for any one (1) item or set) |
JPY 496,000 (limit JPY 49,600 for any one (1) item or set) |
HKD 25,000 (limit HKD 2,500 for any one (1) item or set) |
|
| TWD 104,000 (limit TWD 10,400 for any one (1) item or set) |
AUD 4,900 (limit AUD 490 for any one (1) item or set) |
BND 4,300 (limit BND 430 for any one (1) item or set) |
|
| Baggage Delay |
IDR 900.000 (IDR 300.000 per 6-hour delay period) |
USD 60 (USD 20 per 6-hour delay period) |
INR 5,100 (INR 1,700 per 6-hour delay period) |
|
KRW 84,000 (KRW 28,000 per 6-hour delay period) |
JPY 9,300 (JPY 3,100 per 6-hour delay period) |
HKD 480 (HKD 160 per 6-hour delay period) |
|
|
TWD 1,950 (TWD 650 per 6-hour delay period) |
AUD 120 (AUD 40 per 6-hour delay period) |
BND 90 (BND 30 per 6-hour delay period) |
|
| Personal Accident Benefits | |||
| Personal Accident |
IDR 750.000.000 Free coverage for one (1) accompanying infant up to IDR 75.000.000 |
USD 48,000 Free coverage for one (1) accompanying infant up to USD 4,800 |
INR 4,050,000 Free coverage for one (1) accompanying infant up to INR 405,000 |
|
KRW 67,000,000 Free coverage for one (1) accompanying infant up to KRW 6,700,000 |
JPY 7,440,000 Free coverage for one (1) accompanying infant up to JPY 744,000 |
HKD 374,000 Free coverage for one (1) accompanying infant up to HKD 37,400 |
|
|
TWD 1,600,000 Free coverage for one (1) accompanying infant up to TWD 160,000 |
AUD 74,000 Free coverage for one (1) accompanying infant up to AUD 7,400 |
BND 65,000 Free coverage for one (1) accompanying infant up to BND 6,500 |
|
| Golf Benefit | |||
| Golf Risk | IDR 7.000.000 (limit IDR 1.000.000 for any one (1) item or set) |
USD 400 (limit USD 65 for any one (1) item or set) |
INR 34,000 (limit INR 5,500 for any one (1) item or set) |
|
KRW 557,000 (limit KRW 90,400 for any one (1) item or set) |
JPY 62,000 (limit JPY 10,100 for any one (1) item or set) |
HKD 3,100 (limit HKD 500 for any one (1) item or set) |
|
|
TWD 13,000 (limit TWD 2,100 for any one (1) item or set) |
AUD 600 (limit AUD 100 for any one (1) item or set) |
BND 540 (limit BND 90 for any one (1) item or set) |
|
| Additional Clauses | |||
| On Time Guarantee Clause (for the first completed two (2) hour period of delay) |
IDR 800.000 | USD 50 | INR 4,200 |
| KRW 70,000 | JPY 7,800 | HKD 400 | |
| TWD 1,700 | AUD 80 | BND 70 | |
| Benefits (Return) | Limit of Benefit | ||
| Travel Inconvenience Benefits | |||
| Personal Liability |
IDR 500.000.000 | USD 31,700 | INR 2,674,000 |
| KRW 44,100,000 | JPY 4,914,000 | HKD 247,000 | |
| TWD 1,027,100 | AUD 48,500 |
BND 42,700 |
|
| Travel Delay |
IDR 6.000.000 (IDR 400.000 for every six (6) hours) |
USD 380 (USD 25 for every six (6) hours) |
INR 32,100 (INR 2,100 for every six (6) hours) |
|
KRW 529,000 (KRW 35,000 for every six (6) hours) |
JPY 59,000 (JPY 3,900 for every six (6) hours) |
HKD 3,000 (HKD 200 for every six (6) hours) |
|
|
TWD 12,400 (TWD 800 for every six (6) hours) |
AUD 600 (AUD 40 for every six (6) hours) |
BND 500 (BND 40 for every six (6) hours) |
|
| OR Hotel accommodation upon complete six (6) hours delay |
IDR 6.000.000 (IDR 750.000 for every one (1) night) |
USD 380 (USD 48 for every one (1) night) |
INR 32,100 (INR 4,100 for every one (1) night) |
|
KRW 529,000 (KRW 67,000 for every one (1) night) |
JPY 59,000 (JPY 7,500 for every one (1) night) |
HKD 3,000 (HKD 400 for every one (1) night) |
|
|
TWD 12,400 (TWD 1,600 for every one (1) night) |
AUD 600 (AUD 80 for every one (1) night) |
BND 500 (BND 65 for every one (1) night) |
|
| In the event the scheduled departure of the AirAsia flight in which the Insured has arranged to travel is delayed for at least six (6) hours at any single location from the time specified in the itinerary supplied to the Insured. | |||
| Loss of Deposit or Cancellation (Maximum 30 days prior to date of trip) |
IDR 15.000.000 | USD 1,000 | INR 85,000 |
| KRW 1,400,000 | JPY 155,000 | HKD 7,800 | |
| TWD 32,400 | AUD 1,600 | BND 1,400 | |
| Trip Curtailment |
IDR 13.000.000 | USD 824 | INR 69,500 |
| KRW 1,147,000 | JPY 128,000 | HKD 6,500 | |
| TWD 26,700 | AUD 1,300 | BND 1,100 | |
| Flight Misconnection |
IDR 1.600.000 (IDR 800.000 for every 6 hours) |
USD 100 (USD 50 for every 6 hours) |
INR 8,500 (INR 4,200 for every 6 hours) |
| KRW 140,000 (KRW 70,000 for every 6 hours) |
JPY 15,500 (JPY 7,800 for every 6 hours) |
HKD 800 (HKD 400 for every 6 hours) |
|
| TWD 3,300 (TWD 1,700 for every 6 hours) |
AUD 160 (AUD 80 for every 6 hours) |
BND 140 (BND 70 for every 6 hours) |
|
| Baggage & Personal Effects | |||
| a. Non-Electronic Item |
IDR 7.000.000 (limit IDR 1.000.000 for any one (1) item or set) |
USD 400 (limit USD 65 for any one (1) item or set) |
INR 34,000 (limit INR 5,500 for any one (1) item or set) |
| KRW 557,000 (limit KRW 90,400 for any one (1) item or set) |
JPY 62,000 (limit JPY 10,100 for any one (1) item or set) |
HKD 3,100 (limit HKD 500 for any one (1) item or set) |
|
| TWD 13,000 (limit TWD 2,100 for any one (1) item or set) |
AUD 600 (limit AUD 100 for any one (1) item or set) |
BND 540 (limit BND 90 for any one (1) item or set) |
|
| b. Electronic Item |
IDR 50.000.000 (limit IDR 5.000.000 for any one (1) item or set) |
USD 3,200 (limit USD 320 for any one (1) item or set) |
INR 270,000 (limit INR 27,000 for any one (1) item or set) |
| KRW 4,452,000 (limit KRW 445,200 for any one (1) item or set) |
JPY 496,000 (limit JPY 49,600 for any one (1) item or set) |
HKD 25,000 (limit HKD 2,500 for any one (1) item or set) |
|
| TWD 104,000 (limit TWD 10,400 for any one (1) item or set) |
AUD 4,900 (limit AUD 490 for any one (1) item or set) |
BND 4,300 (limit BND 430 for any one (1) item or set) |
|
| Loss of Personal Money |
IDR 3.500.000 | USD 220 | INR 18,600 |
| KRW 306,000 | JPY 34,100 | HKD 1,700 | |
| TWD 7,200 | AUD 400 | BND 300 | |
| Loss of Travel Documents |
IDR 3.500.000 | USD 220 | INR 18,600 |
| KRW 306,000 | JPY 34,100 | HKD 1,700 | |
| TWD 7,200 | AUD 400 | BND 300 | |
| Baggage Delay |
IDR 900.000 (IDR 300.000 per 6-hour delay period) |
USD 60 (USD 20 per 6-hour delay period) |
INR 5,100 (INR 1,700 per 6-hour delay period) |
|
KRW 84,000 (KRW 28,000 per 6-hour delay period) |
JPY 9,300 (JPY 3,100 per 6-hour delay period) |
HKD 480 (HKD 160 per 6-hour delay period) |
|
|
TWD 1,950 (TWD 650 per 6-hour delay period) |
AUD 120 (AUD 40 per 6-hour delay period) |
BND 90 (BND 30 per 6-hour delay period) |
|
| Medical and Evacuation Expenses | |||
| Medical, Dental & Other Expenses due to Accident |
IDR 50.000.000 (including follow up treatment in the Insured's Country of Departure up to a maximum IDR 5.000.000) |
USD 3,200 (including follow up treatment in the Insured's Country of Departure up to a maximum USD 320) |
INR 270,000 (including follow up treatment in the Insured's Country of Departure up to a maximum INR 27,000) |
|
KRW 4,452,000 (including follow up treatment in the Insured's Country of Departure up to a maximum KRW 445,200) |
JPY 496,000 (including follow up treatment in the Insured's Country of Departure up to a maximum JPY 49,600) |
HKD 25,000 (including follow up treatment in the Insured's Country of Departure up to a maximum HKD 2,500) |
|
|
TWD 104,000 (including follow up treatment in the Insured's Country of Departure up to a maximum TWD 10,400) |
AUD 4,900 (including follow up treatment in the Insured's Country of Departure up to a maximum AUD 490) |
BND 4,300 (including follow up treatment in the Insured's Country of Departure up to a maximum BND 430) |
|
| Medical Expenses due to Sickness (*including COVID 19) (for non-pre-existing Sickness; with a minimum 12 hours of hospitalization) |
IDR 320.000.000 (including follow up treatment in the Insured's Country of Departure up to a maximum IDR 5.000.000) (subject to excess of IDR 500.000 any one (1) claim) |
USD 20,300 (including follow up treatment in the Insured's Country of Departure up to a maximum USD 320) (subject to excess of USD 32 any one (1) claim) |
INR 1,720,000 (including follow up treatment in the Insured's Country of Departure up to a maximum INR 27,000) (subject to excess of INR 2,700 any one (1) claim) |
|
KRW 28,238,000 (including follow up treatment in the Insured's Country of Departure up to a maximum KRW 445,200) (subject to excess of KRW 44,500 any one (1) claim) |
JPY 3,147,000 (including follow up treatment in the Insured's Country of Departure up to a maximum JPY 49,600) (subject to excess of JPY 5,000 any one (1) claim) |
HKD 158,000 (including follow up treatment in the Insured's Country of Departure up to a maximum HKD 2,500) (subject to excess of HKD 250 any one (1) claim) |
|
|
TWD 658,000 (including follow up treatment in the Insured's Country of Departure up to a maximum TWD 10,400) (subject to excess of TWD 1,100 any one (1) claim) |
AUD 31,100 (including follow up treatment in the Insured's Country of Departure up to a maximum AUD 490) (subject to excess of AUD 49 any one (1) claim) |
BND 27,400 (including follow up treatment in the Insured's Country of Departure up to a maximum BND 430) (subject to excess of BND 43 any one (1) claim) |
|
| Emergency Medical Evacuation & Mortal Remains Repatriation |
IDR 250.000.000 | USD 16,000 | INR 1,350,000 |
| KRW 22,260,000 | JPY 2,480,000 | HKD 124,500 | |
| TWD 518,400 | AUD 24,500 | BND 21,600 | |
| Compassionate Benefit | IDR 15.000.000 | USD 1,000 | INR 85,000 |
| KRW 1,400,000 | JPY 155,000 | HKD 7,800 | |
| TWD 32,400 | AUD 1,600 | BND 1,400 | |
| Personal Accident Benefits | |||
| Personal Accident |
IDR 500.000.000 Free coverage for one (1) accompanying infant up to IDR 50.000.000 |
USD 32,000 Free coverage for one (1) accompanying infant up to USD 3,200 |
INR 2,700,000 Free coverage for one (1) accompanying infant up to INR 270,000 |
|
KRW 44,520,000 Free coverage for one (1) accompanying infant up to KRW 4,452,000 |
JPY 4,960,000 Free coverage for one (1) accompanying infant up to JPY 496,000 |
HKD 250,000 Free coverage for one (1) accompanying infant up to HKD 25,000 |
|
|
TWD 1,040,000 Free coverage for one (1) accompanying infant up to TWD 104,000 |
AUD 49,000 Free coverage for one (1) accompanying infant up to AUD 4,900 |
BND 43,000 Free coverage for one (1) accompanying infant up to BND 4,300 |
|
| Golf Benefit | |||
| Golf Risk | IDR 7.000.000 (limit IDR 1.000.000 for any one (1) item or set) |
USD 400 (limit USD 65 for any one (1) item or set) |
INR 34,000 (limit INR 5,500 for any one (1) item or set) |
|
KRW 557,000 (limit KRW 90,400 for any one (1) item or set) |
JPY 62,000 (limit JPY 10,100 for any one (1) item or set) |
HKD 3,100 (limit HKD 500 for any one (1) item or set) |
|
|
TWD 13,000 (limit TWD 2,100 for any one (1) item or set) |
AUD 600 (limit AUD 100 for any one (1) item or set) |
BND 540 (limit BND 90 for any one (1) item or set) |
|
| Hole-In-One | IDR 2.500.000 | USD 160 | INR 13,500 |
| KRW 223,000 | JPY 25,000 | HKD 1,300 | |
| TWD 5,200 | AUD 250 | BND 215 | |
| Additional Clauses | |||
| On Time Guarantee Clause (for the first completed two (2) hour period of delay) |
IDR 800.000 | USD 50 | INR 4,200 |
| KRW 70,000 | JPY 7,800 | HKD 400 | |
| TWD 1,700 | AUD 80 | BND 70 | |
| Travel Period | USD | KRW | JPY | HKD | TWD | BND | INR | SAR | NPR | MOP |
|---|---|---|---|---|---|---|---|---|---|---|
| One Way | 5 | 5,900 | 700 | 32 | 140 | 5 | 350 | 15 | 554 | 33 |
| RETURN 1-10 days | 16 | 22,600 | 2,500 | 121 | 510 | 21 | 1,350 | 58 | 2,125 | 124 |
| RETURN 11-30 days | 21 | 28,400 | 3,100 | 153 | 640 | 26 | 1,700 | 73 | 2,680 | 157 |
| RETURN 31-90 days | 24 | 33,300 | 3,600 | 180 | 750 | 31 | 1,990 | 86 | 3,142 | 184 |
Reach us if you need our help to support you with further details and clarifications
Universal Travel Insurance is a product by PT Asuransi Dayin Mitra Tbk that has been designed to meet the travellers needs of travel insurance for those travelling into Indonesia.
Besides medical expenses for COVID-19, It also offers covers medical expenses for sickness and accident.
Other coverage under this plan are such as personal accidents, travel inconveniences, ground inconveniences, emergency medical evacuation and repatriation due to accident, as well as 24-hour travel assistance services. Please refer to the policy wording for more information.
All AirAsia passengers that are arriving into Indonesia are eligible to purchase Universal Travel Insurance.
Yes. Guests must be at least 14 days old and above to qualify for Universal Travel Insurance.
Universal Travel commences when you check-in for your AirAsia Departure Flight.
You should purchase the period of coverage that includes the entire period of your visa or stay in Indonesia.
Yes, the effective date can be changed without any charges. You will be required to submit additional documents together with a copy your flight ticket to enquiry@tuneprotect.com.
Yes. You may extend the period of stay by notifying us at enquiry@tuneprotect.com.
You can make a claim via online, please click on this link to submit your claim online.
You can also make your claim via manual submission.
First, please check your junk/spam mailbox. If the email is not there, you are advised to write to enquiry@tuneprotect.com with your AirAsia booking number and policyholder name. Our team will respond to you within 2 working days.
If you purchase your flight and insurance via a travel agent, please obtain your Certificate of Insurance from your travel agent/agency if they didn’t put in your email as point of contact when purchasing the policy. You will need the Certificate of Insurance for immigration clearance purposes.
Our premiums are competitively priced to offer excellent value. We believe our plans provide comprehensive coverage for your travel needs at an affordable cost. We have taken into consideration the necessary benefits that is needed for travelers comparable to the other insurers.
| Benefits (One Way) | Limit of Benefit | ||
| Travel Inconvenience Benefits | |||
| Flight Cancellation |
Up to PHP 60,000 | Up to USD 1,000 | Up to INR 87,500 |
| Up to KRW 1,474,800 | Up to JPY 156,400 | Up to HKD 8,000 | |
| Up to TWD 33,500 | Up to AUD 1,600 | Up to BND 1,400 | |
| Trip Curtailment |
N/A | ||
| Baggage and Personal Effects |
With Receipt: Up to PHP 19,500 (Anyone item PHP 6,500 subject to PHP 650 excess per claim) Without Receipt: Fixed at PHP 1,500 per item (No excess) |
With Receipt: Up to USD 340 (Anyone item USD 112 subject to USD 11 excess per claim) Without Receipt: Fixed at USD 26 per item (No excess) |
With Receipt: Up to INR 28,500 (Anyone item INR 9,500 subject to INR 950 excess per claim) Without Receipt: Fixed at INR 2,200 per item (No excess) |
| With Receipt: Up to KRW 479,300 (Anyone item KRW 159,800 subject to KRW 16,000 excess per claim) Without Receipt: Fixed at KRW 36,900 per item (No excess) |
With Receipt: Up to JPY 50,800 (Anyone item JPY 16,900 subject to JPY 1,700 excess per claim) Without Receipt: Fixed at JPY 3,900 per item (No excess) |
With Receipt: Up to HKD 2,600 (Anyone item HKD 900 subject to HKD 90 excess per claim) Without Receipt: Fixed at HKD 200 per item (No excess) |
|
| With Receipt: Up to TWD 10,900 (Anyone item TWD 3,600 subject to TWD 400 excess per claim) Without Receipt: Fixed at TWD 800 per item (No excess) |
With Receipt: Up to AUD 500 (Anyone item AUD 200 subject to AUD 18 excess per claim) Without Receipt: Fixed at AUD 40 per item (No excess) |
With Receipt: Up to BND 450 (Anyone item BND 150 subject to BND 15 excess per claim) Without Receipt: Fixed at BND 35 per item (No excess) |
|
| Baggage Delay |
Up to PHP 10,000 (PHP 2,500 per 6-hour delay period) |
Up to USD 170 (USD 43 per 6-hour delay period) |
Up to INR 14,600 (INR 3,650 per 6-hour delay period) |
|
Up to KRW 245,800 (KRW 61,450 per 6-hour delay period) |
Up to JPY 26,100 (JPY 6,500 per 6-hour delay period) |
Up to HKD 1,300 (HKD 300 per 6-hour delay period) |
|
|
Up to TWD 5,600 (TWD 1,400 per 6-hour delay period) |
Up to AUD 270 (AUD 70 per 6-hour delay period) |
Up to BND 230 (BND 60 per 6-hour delay period) |
|
| AirAsia Flight Delay |
Up to PHP 14,000 (PHP 2,000 per 6-hour delay period) |
Up to USD 240 (USD 34 per 6-hour delay period) |
Up to INR 20,400 (INR 2,900 per 6-hour delay period) |
|
Up to KRW 344,100 (KRW 49,200 per 6-hour delay period) |
Up to JPY 36,500 (JPY 5,200 per 6-hour delay period) |
Up to HKD 1,900 (HKD 270 per 6-hour delay period) |
|
|
Up to TWD 7,800 (TWD 1,100 per 6-hour delay period) |
Up to AUD 400 (AUD 50 per 6-hour delay period) |
Up to BND 300 (BND 50 per 6-hour delay period) |
|
| Common Carrier Delay |
N/A | ||
| Missed Flight Connection |
Up to PHP 8,000 (PHP 4,000 per 6-hour delay period) |
Up to USD 140 (USD 70 per 6-hour delay period) |
Up to INR 11,700 (INR 5,800 per 6-hour delay period) |
|
Up to KRW 196,600 (KRW 98,300 per 6-hour delay period) |
Up to JPY 20,800 (JPY 10,400 per 6-hour delay period) |
Up to HKD 1,100 (HKD 500 per 6-hour delay period) |
|
|
Up to TWD 4,500 (TWD 2,200 per 6-hour delay period) |
Up to AUD 200 (AUD 100 per 6-hour delay period) |
Up to BND 200 (BND 90 per 6-hour delay period) |
|
| Loss of Personal Money |
N/A | ||
| Loss of Travel Documents |
N/A | ||
| On Time Guarantee (Delay more than 2 consecutive hours from scheduled departure time) |
Up to PHP 2,500 | Up to USD 43 | Up to INR 3,650 |
| Up to KRW 61,450 | Up to JPY 6,500 | Up to HKD 300 | |
| Up to TWD 1,400 | Up to AUD 70 | Up to BND 60 | |
| Medical and Evacuation Expenses | |||
| Medical Expenses due to Accident (Reimbursement of medical expenses incurred due to Accident) |
N/A | ||
| Medical Expenses due to Sickness (Reimbursement of medical expenses incurred due to Sickness) |
N/A | ||
| (i) Emergency Medical Evacuation (ii) Mortal Remains Repatriation |
Up to PHP 100,000 | Up to USD 1,700 | Up to INR 145,900 |
| Up to KRW 2,458,000 | Up to JPY 260,600 | Up to HKD 13,400 | |
| Up to TWD 55,900 | Up to AUD 2,700 | Up to BND 2,300 | |
| Compassionate Visit | N/A | ||
| Personal Accident Benefits | |||
| Personal Accident Accidental death or permanent bodily disablement |
PHP 3,000,000 (2 years old - 75 years old) PHP 750,000 (Above 70 years old) |
USD 51,600 (2 years old - 75 years old) USD 12,900 (Above 70 years old) |
INR 4,377,000 (2 years old - 75 years old) INR 1,094,300 (Above 70 years old) |
|
KRW 73,740,000 (2 years old - 75 years old) KRW 18,435,000 (Above 70 years old) |
JPY 7,818,000 (2 years old - 75 years old) JPY 1,954,500 (Above 70 years old) |
HKD 401,100 (2 years old - 75 years old) HKD 100,300 (Above 70 years old) |
|
|
TWD 1,676,100 (2 years old - 75 years old) TWD 419,000 (Above 70 years old) |
AUD 80,800 (2 years old - 75 years old) AUD 20,200 (Above 70 years old) |
BND 69,200 (2 years old - 75 years old) BND 17,300 (Above 70 years old) |
|
| Personal Liability Cover | |||
| Personal Liability |
N/A | ||
| Home Care Benefit | |||
| Home Care Benefit (Pays for physical loss or damage to your home contents in Philippines as a result of theft while you are traveling) |
N/A | ||
| 24-hour Travel Assistance Services | Included | ||
| Benefits (Return) | Limit of Benefit | ||
| Travel Inconvenience Benefits | |||
| Flight Cancellation |
Up to PHP 60,000 | Up to USD 1,000 | Up to INR 87,500 |
| Up to KRW 1,474,800 | Up to JPY 156,400 | Up to HKD 8,000 | |
| Up to TWD 33,500 | Up to AUD 1,600 | Up to BND 1,400 | |
| Trip Curtailment |
Up to PHP 60,000 | Up to USD 1,000 | Up to INR 87,500 |
| Up to KRW 1,474,800 | Up to JPY 156,400 | Up to HKD 8,000 | |
| Up to TWD 33,500 | Up to AUD 1,600 | Up to BND 1,400 | |
| Baggage and Personal Effects |
With Receipt: Up to PHP 19,500 (Anyone item PHP 6,500 subject to PHP 650 excess per claim) Without Receipt: Fixed at PHP 1,500 per item (No excess) |
With Receipt: Up to USD 340 (Anyone item USD 112 subject to USD 11 excess per claim) Without Receipt: Fixed at USD 26 per item (No excess) |
With Receipt: Up to INR 28,500 (Anyone item INR 9,500 subject to INR 950 excess per claim) Without Receipt: Fixed at INR 2,200 per item (No excess) |
| With Receipt: Up to KRW 479,300 (Anyone item KRW 159,800 subject to KRW 16,000 excess per claim) Without Receipt: Fixed at KRW 36,900 per item (No excess) |
With Receipt: Up to JPY 50,800 (Anyone item JPY 16,900 subject to JPY 1,700 excess per claim) Without Receipt: Fixed at JPY 3,900 per item (No excess) |
With Receipt: Up to HKD 2,600 (Anyone item HKD 900 subject to HKD 90 excess per claim) Without Receipt: Fixed at HKD 200 per item (No excess) |
|
| With Receipt: Up to TWD 10,900 (Anyone item TWD 3,600 subject to TWD 400 excess per claim) Without Receipt: Fixed at TWD 800 per item (No excess) |
With Receipt: Up to AUD 500 (Anyone item AUD 200 subject to AUD 18 excess per claim) Without Receipt: Fixed at AUD 40 per item (No excess) |
With Receipt: Up to BND 450 (Anyone item BND 150 subject to BND 15 excess per claim) Without Receipt: Fixed at BND 35 per item (No excess) |
|
| Baggage Delay |
Up to PHP 10,000 (PHP 2,500 per 6-hour delay period) |
Up to USD 170 (USD 43 per 6-hour delay period) |
Up to INR 14,600 (INR 3,650 per 6-hour delay period) |
|
Up to KRW 245,800 (KRW 61,450 per 6-hour delay period) |
Up to JPY 26,100 (JPY 6,500 per 6-hour delay period) |
Up to HKD 1,300 (HKD 300 per 6-hour delay period) |
|
|
Up to TWD 5,600 (TWD 1,400 per 6-hour delay period) |
Up to AUD 270 (AUD 70 per 6-hour delay period) |
Up to BND 230 (BND 60 per 6-hour delay period) |
|
| AirAsia Flight Delay |
Up to PHP 14,000 (PHP 2,000 per 6-hour delay period) |
Up to USD 240 (USD 34 per 6-hour delay period) |
Up to INR 20,400 (INR 2,900 per 6-hour delay period) |
|
Up to KRW 344,100 (KRW 49,200 per 6-hour delay period) |
Up to JPY 36,500 (JPY 5,200 per 6-hour delay period) |
Up to HKD 1,900 (HKD 270 per 6-hour delay period) |
|
|
Up to TWD 7,800 (TWD 1,100 per 6-hour delay period) |
Up to AUD 400 (AUD 50 per 6-hour delay period) |
Up to BND 300 (BND 50 per 6-hour delay period) |
|
| Common Carrier Delay |
Up to PHP 14,000 (PHP 2,000 per 6-hour delay period) |
Up to USD 240 (USD 34 per 6-hour delay period) |
Up to INR 20,400 (INR 2,900 per 6-hour delay period) |
|
Up to KRW 344,100 (KRW 49,200 per 6-hour delay period) |
Up to JPY 36,500 (JPY 5,200 per 6-hour delay period) |
Up to HKD 1,900 (HKD 270 per 6-hour delay period) |
|
|
Up to TWD 7,800 (TWD 1,100 per 6-hour delay period) |
Up to AUD 400 (AUD 50 per 6-hour delay period) |
Up to BND 300 (BND 50 per 6-hour delay period) |
|
| Missed Flight Connection |
Up to PHP 8,000 (PHP 4,000 per 6-hour delay period) |
Up to USD 140 (USD 70 per 6-hour delay period) |
Up to INR 11,700 (INR 5,800 per 6-hour delay period) |
|
Up to KRW 196,600 (KRW 98,300 per 6-hour delay period) |
Up to JPY 20,800 (JPY 10,400 per 6-hour delay period) |
Up to HKD 1,100 (HKD 500 per 6-hour delay period) |
|
|
Up to TWD 4,500 (TWD 2,200 per 6-hour delay period) |
Up to AUD 200 (AUD 100 per 6-hour delay period) |
Up to BND 200 (BND 90 per 6-hour delay period) |
|
| Loss of Personal Money |
Up to PHP 10,000 | Up to USD 170 | Up to INR 14,600 |
| Up to KRW 245,800 | Up to JPY 26,100 | Up to HKD 1,300 | |
| Up to TWD 5,600 | Up to AUD 270 | Up to BND 230 | |
| Loss of Travel Documents |
Up to PHP 10,000 | Up to USD 170 | Up to INR 14,600 |
| Up to KRW 245,800 | Up to JPY 26,100 | Up to HKD 1,300 | |
| Up to TWD 5,600 | Up to AUD 270 | Up to BND 230 | |
| On Time Guarantee (Delay more than 2 consecutive hours from scheduled departure time) |
Up to PHP 2,500 | Up to USD 43 | Up to INR 3,650 |
| Up to KRW 61,450 | Up to JPY 6,500 | Up to HKD 300 | |
| Up to TWD 1,400 | Up to AUD 70 | Up to BND 60 | |
| Medical and Evacuation Expenses | |||
| Medical Expenses due to Accident (Reimbursement of medical expenses incurred due to Accident) |
PHP 2,000,000 (2 years old - 75 years old) PHP 500,000 (Above 70 years old) |
USD 34,400 (2 years old - 75 years old) USD 8,600 (Above 70 years old) |
INR 2,918,000 (2 years old - 75 years old) INR 729,500 (Above 70 years old) |
|
KRW 49,160,000 (2 years old - 75 years old) KRW 12,290,000 (Above 70 years old) |
JPY 5,212,000 (2 years old - 75 years old) JPY 1,303,000 (Above 70 years old) |
HKD 267,400 (2 years old - 75 years old) HKD 66,850 (Above 70 years old) |
|
|
TWD 1,117,400 (2 years old - 75 years old) TWD 279,350 (Above 70 years old) |
AUD 53,900 (2 years old - 75 years old) AUD 13,500 (Above 70 years old) |
BND 46,100 (2 years old - 75 years old) BND 11,500 (Above 70 years old) |
|
| Medical Expenses due to Sickness (Reimbursement of medical expenses incurred due to Sickness) |
PHP 2,000,000 (2 years old - 75 years old) PHP 500,000 (Above 70 years old) |
USD 34,400 (2 years old - 75 years old) USD 8,600 (Above 70 years old) |
INR 2,918,000 (2 years old - 75 years old) INR 729,500 (Above 70 years old) |
|
KRW 49,160,000 (2 years old - 75 years old) KRW 12,290,000 (Above 70 years old) |
JPY 5,212,000 (2 years old - 75 years old) JPY 1,303,000 (Above 70 years old) |
HKD 267,400 (2 years old - 75 years old) HKD 66,850 (Above 70 years old) |
|
|
TWD 1,117,400 (2 years old - 75 years old) TWD 279,350 (Above 70 years old) |
AUD 53,900 (2 years old - 75 years old) AUD 13,500 (Above 70 years old) |
BND 46,100 (2 years old - 75 years old) BND 11,500 (Above 70 years old) |
|
| (i) Emergency Medical Evacuation (ii) Mortal Remains Repatriation |
Up to PHP 3,500,000 | Up to USD 60,200 | Up to INR 5,106,500 |
| Up to KRW 86,030,000 | Up to JPY 9,121,000 | Up to HKD 468,000 | |
| Up to TWD 1,955,500 | Up to AUD 94,300 | Up to BND 80,700 | |
| Compassionate Visit | Up to PHP 60,000 | Up to USD 1,000 | Up to INR 87,500 |
| Up to KRW 1,474,800 | Up to JPY 156,400 | Up to HKD 8,000 | |
| Up to TWD 33,500 | Up to AUD 1,600 | Up to BND 1,400 | |
| Personal Accident Benefits | |||
| Personal Accident Accidental death or permanent bodily disablement |
PHP 2,500,000 (2 years old - 75 years old) PHP 625,000 (Above 70 years old) |
USD 43,000 (2 years old - 75 years old) USD 10,700 (Above 70 years old) |
INR 3,647,500 (2 years old - 75 years old) INR 912,000 (Above 70 years old) |
|
KRW 61,450,000 (2 years old - 75 years old) KRW 15,362,500 (Above 70 years old) |
JPY 6,515,000 (2 years old - 75 years old) JPY 1,628,800 (Above 70 years old) |
HKD 334,300 (2 years old - 75 years old) HKD 83,600 (Above 70 years old) |
|
|
TWD 1,396,800 (2 years old - 75 years old) TWD 349,200 (Above 70 years old) |
AUD 67,300 (2 years old - 75 years old) AUD 16,800 (Above 70 years old) |
BND 57,600 (2 years old - 75 years old) BND 14,400 (Above 70 years old) |
|
| Personal Liability Cover | |||
| Personal Liability |
Up to PHP 19,500 | Up to USD 340 | Up to INR 28,500 |
| Up to KRW 479,300 | Up to JPY 50,800 | Up to HKD 2,600 | |
| Up to TWD 10,900 | Up to AUD 500 | Up to BND 450 | |
| Home Care Benefit | |||
| Home Care Benefit (Pays for physical loss or damage to your home contents in Philippines as a result of theft while you are traveling) |
Up to PHP 30,000 | Up to USD 500 | Up to INR 43,800 |
| Up to KRW 737,400 | Up to JPY 78,200 | Up to HKD 4,000 | |
| Up to TWD 16,800 | Up to AUD 800 | Up to BND 700 | |
| 24-hour Travel Assistance Services | Included | ||
| Travel Period | KRW | BND | MOP | HKD | TWD |
|---|---|---|---|---|---|
| One-Way Plan | 6,934 | 7 | 38 | 37 | 156 |
| Return-Trip Plan 1- 10 days | 9,551 | 9 | 53 | 51 | 215 |
| Return-Trip Plan 11- 30 days | 12,167 | 11 | 67 | 65 | 274 |
| Return-Trip Plan 31- 40 days | 14,784 | 14 | 81 | 79 | 333 |
| Return-Trip Plan 41- 50 days | 17,400 | 16 | 96 | 93 | 392 |
| Return-Trip Plan 51- 60 days | 20,017 | 19 | 110 | 107 | 451 |
| Return-Trip Plan 61- 70 days | 22,634 | 21 | 125 | 121 | 510 |
| Return-Trip Plan 71- 80 days | 25,250 | 24 | 139 | 135 | 569 |
| Return-Trip Plan 81- 90 days | 27,867 | 26 | 153 | 149 | 628 |
| Travel Period | USD | INR | JPY | AUD | NPR | SAR |
|---|---|---|---|---|---|---|
| One-Way Plan | 6 | 489 | 882 | 9 | 782 | 21 |
| Return-Trip Plan 1- 10 days | 8 | 675 | 1,219 | 13 | 1,080 | 29 |
| Return-Trip Plan 11- 30 days | 10 | 877 | 1,583 | 16 | 1,403 | 38 |
| Return-Trip Plan 31- 40 days | 12 | 1,032 | 1,863 | 19 | 1,651 | 45 |
| Return-Trip Plan 41- 50 days | 14 | 1,187 | 2,143 | 22 | 1,900 | 51 |
| Return-Trip Plan 51- 60 days | 16 | 1,342 | 2,423 | 25 | 2,148 | 58 |
| Return-Trip Plan 61- 70 days | 17 | 1,498 | 2,703 | 28 | 2,396 | 65 |
| Return-Trip Plan 71- 80 days | 19 | 1,653 | 2,983 | 31 | 2,645 | 72 |
| Return-Trip Plan 81- 90 days | 21 | 1,808 | 3,264 | 34 | 2,893 | 78 |
Reach us if you need our help to support you with further details and clarifications
Universal Travel Insurance is a product by Malayan Insurance Company, Inc. that has been designed to meet the travellers needs of travel insurance for those travelling into Philippines
Besides medical expenses for COVID-19, It also offers covers medical expenses for sickness and accident.
Other coverage under this plan are such as personal accidents, travel inconveniences, ground inconveniences, emergency medical evacuation and repatriation due to accident, as well as 24-hour travel assistance services. Please refer to the policy wording for more information.
All AirAsia passengers that are arriving into Philippines are eligible to purchase Universal Travel Insurance.
Yes. Guests must be at least 14 days old and above to qualify for Universal Travel Insurance.
Universal Travel commences when you check-in for your AirAsia Departure Flight.
You should purchase the period of coverage that includes the entire period of your visa or stay in Philippines.
Yes, the effective date can be changed without any charges. You will be required to submit additional documents together with a copy your flight ticket to enquiry@tuneprotect.com.
Yes. You may extend the period of stay by notifying us at enquiry@tuneprotect.com.
You can make a claim via online, please click on this link to submit your claim online.
You can also make your claim via manual submission.
First, please check your junk/spam mailbox. If the email is not there, you are advised to write to enquiry@tuneprotect.com with your AirAsia booking number and policyholder name. Our team will respond to you within 2 working days.
If you purchase your flight and insurance via a travel agent, please obtain your Certificate of Insurance from your travel agent/agency if they didn’t put in your email as point of contact when purchasing the policy. You will need the Certificate of Insurance for immigration clearance purposes.
Our premiums are competitively priced to offer excellent value. We believe our plans provide comprehensive coverage for your travel needs at an affordable cost. We have taken into consideration the necessary benefits that is needed for travelers comparable to the other insurers.
