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Tune Protect Travel - AirAsia 

Select the date and plan to see the benefits applicable to your claim.

To find out what documents you require for your claims, select the relevant benefits. All claims must be submitted with the completed Claim Form, Certificate of Insurance, Boarding Pass and Receipt (stating airfare and paid insurance premium) together with the supporting documents listed for each benefit.

Specify your travel date to see the claim benefits that apply to you

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Before
During
After
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VIEW SELECTED

CHOOSE HOW YOU WANT TO MAKE YOUR CLAIM

Online Claim
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If you prefer to get things done digitally, choose to submit your claim online in as simple as these 3 steps.
1
Enter details
2
Scan and upload documents
3
Submit online
SUBMIT CLAIM
Manual Claim
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If you prefer to get things done with a pen and paper, you can choose to submit your claim manually by following these steps.
1
Download PDF
2
Print Form
3
Fill up details manually
4
Attach documents
5
Post/Walk in to submit
Claim Form

frequently asked questions

Online Claim
Manual Claim
1. Can I submit more than one claim benefit?
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Yes, you can submit up to 3 claim benefits in every online submission for the same claimant.

2. What are Property Irregularity Report (P.I.R) and Flight Delay Report?
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PIR is a report issued by the airline documenting the baggage incident and flight delay report indicate the duration of the flight delay and the reason. Claimant can obtain this report from the airline directly via e-form.

3. What if I attached the wrong document in the online claim and only realised after I click 'Submit'?
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You can resubmit with the correct documents again here and attach the right documents accordingly.

4. What if I entered the wrong information in the online claim and only realised after I click 'Submit'?
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An email which contains your claim case number will be emailed to you once you have registered your online claim successfully. You can clarify this by sending us an email and quoting your case reference number to Airasia_claim@tuneprotect.com and indicate where the error is.

5. How will I know if you received my claim?
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Once the claim is submitted online, you will receive an email confirmation as a proof of submission with a claim number. Please note down your case reference number for future correspondences you may have with us. You may also check your claim status from time to time by logging here

6. How will my reimbursement payment be sent to me?
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For quick reimbursement, we recommend you choose the e-payment. You can also choose to receive your payment via cheque or self-collection.
7. What browsers can I use?
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The online claim form works well and best viewed with Internet Explorer (version 9). You may also use other browsers such as Firefox, Safari or Chrome but there may be challenges with the alignments.
8. Is the online claim form secure?
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You can check that a web page is secure when a “lock” icon appears in the window of the browser and when the URL begins with 'https' (instead of the standard 'http').

9. What if I can’t scan my bills?
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You can submit your claim to us by post. The address:

Tune Protect Thailand (Tune Insurance Public Company Limited)
75 White Group Building 1, 6th Floor, Soi Rubia, Sukhumvit 42 Road,
Prakanong, Klongtoey, Bangkok 10110
Tel : 02-203-9798 www.tuneprotectthailand.com
For detail-related enquiries, please email to enquiry.th@tuneprotect.com
For claims, please email to airasia_claim@tuneprotect.com

10. What if I have a question to ask about the online claim submission?
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The online claim submission is that easy to use but if you really need to ask us questions, you may email to Airasia_claim@tuneinsurance.com

Manual Claim
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1. How do I submit my claim?
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* You can download the claim form and fill up the details of the claim accordingly.

* Compile the documents required for the claim. You'll find a checklist of the required documents to submit in each claim type such as airline reports, medical reports, police report, original receipts and etc.

* We will require the originals, so please make copies of these documents before submitting to us.

* You can submit your completed claim form along with supporting documents within 30 days upon the return date of your scheduled flight to Thailand via post or walk-in to:

    Tune Protect Thailand (Tune Insurance Public Company Limited)
    75 White Group Building 1, 6th Floor, Soi Rubia, Sukhumvit 42 Road,
    Prakanong, Klongtoey, Bangkok 10110
    Tel : 02-203-9798 www.tuneprotectthailand.com
    For detail-related enquiries, please email to enquiry.th@tuneprotect.com
    For claims, please email to airasia_claim@tuneprotect.com

2. If I post my claim, how will I know if you have received?
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You will receive an acknowledgement from us within 7 working days from the date of the receipt of the documents.
3. How will I know when my claim has been assessed?
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You will receive a reply within 14 working days from the date of acknowledgement requesting for additional documents if your documents are incomplete. If your documents are complete, the claim will be processed accordingly.
4. How long is the claim processing time?
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It would take approximately 30 working days to process your claim upon the verification of complete documents received.
5. How will my reimbursement payment be sent to me?
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You will receive your claim reimbursement via cheque posted to your mailing address stated in the claim form.
6. What if I have a question to ask about the claim submission?
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You may contact us at airasia_claim@tuneprotect.com