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Tune Protect Travel - AirAsia

Tune Protect Travel - AirAsia is the protection you need for any travel plan. It is tailored to ease your journey providing comprehensive coverage with benefits claimable up to THB 3,000,000 at an affordable price. Just sit back and let us take care of your traveling woes, from loss or damage of baggage to flight cancellation or even medical attention.

Specify your travel date to see the benefits that apply to you

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Before
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Other Limitations for Return-Trip Plan

(i) Ground cover between destination and departure is limited to that within the country of arrival only. If the Insured AirAsia Passenger travels beyond the boundary of the country, cover will exclude the geographical limits beyond the boundary of that country.

(ii) If the Insured AirAsia Passenger departs on any air Common Carrier to travel outside the country of arrival, insurance cover will suspend upon the Insured AirAsia Passenger's airline check-in for that out-bound flight, however, cover will resume upon the Insured AirAsia Passenger's check-out at Immigration upon returning to the original country of arrival, subject to the Period Covered, i.e. provided the period is still within thirty (30) days of the first departure date of the insured AirAsia Passenger's Scheduled Flight.

(iii) Travel Inconvenience Benefits coverage for any Air Travel undertaken during the period of ground cover in the course of the Trip is limited only to AirAsia flights or, as may be arranged by AirAsia pursuant to flight reschedule, within the country of arrival.

This plan is underwritten by Tune Protect Thailand (Tune Insurance Public Company Limited) and distributed by Great Fortune Broker Co., Ltd. Broker License No. Wor00018/2559.

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Thailand (Tune Insurance Public Company Limited).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Thailand (Tune Insurance Public Company Limited).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Thailand (Tune Insurance Public Company Limited).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Thailand (Tune Insurance Public Company Limited).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Thailand (Tune Insurance Public Company Limited).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Thailand (Tune Insurance Public Company Limited).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Thailand (Tune Insurance Public Company Limited).

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Thailand (Tune Insurance Public Company Limited).

View pdf

frequently asked questions

About
Purchasing
Coverage
Emergency
Claims
COVID-19
1. Who provides my Tune Protect Travel - AirAsia insurance cover?
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Tune Protect Travel - AirAsia  is especially designed by AirAsia through Tune Protect Thailand (Tune Insurance Public Company Ltd) and distributed by Great Fortune Broker Co., Ltd. Broker License No. Wor00018/2559.

2. What is my insurance coverage under the Tune Protect Travel - AirAsia program?
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Your coverage shall include the following if you are an AirAsia or AirAsia Guest traveling under the Tune Protect Travel - AirAsi:

Personal accident, trip cancellation/ curtailment, flight delay, loss or damage of baggage and personal effects, accidental medical reimbursement and evacuation/ repatriation expenses.*

* Coverage varies depending on your plan. Please consult the Tune Insure Travel Insurance Product Description and Policy Wording for a full description of the terms, conditions and exclusions of cover.

3. Does Tune Protect Travel - AirAsia enforce an age limit?
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Yes, the Guest must be at least 9 days old and not exceed 75 years of age to qualify for Tune Protect Travel - AirAsia .

4. Do I need a medical examination to apply for any of the Tune Protect Travel - AirAsia policies?
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No. A medical examination is not required. However, please note that claims arising from pre-existing medical conditions are excluded under Tune Protect Travel - AirAsia. Please see FAQ 1.5 for more information.

5. Can I still buy Tune Protect Travel - AirAsia if I have a Pre-existing Condition?
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Yes. "Pre-existing Condition" refers to any disease (and complications), symptom or disorder suffered by the Insured within a 24-month period preceding the effective date of the Policy which would cause an ordinary prudent person to seek diagnosis, care or treatment or cause a Physician to provide diagnosis, care or treatment.

6. Can I pay extra to cover pre-existing medical conditions?
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No, there is no option to pay extra to obtain cover for pre-existing medical conditions under the Tune Protect Travel - AirAsia policies.

7. Can I amend my Tune Protect Travel - AirAsia?
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The Tune Protect Travel - AirAsia cannot be changed once your Certificate of Insurance is issued even if you are postponing or extending your trip.

8. Can I cancel my Tune Protect Travel - AirAsia?
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You may not cancel your Tune Protect Travel - AirAsia.

9. Is Tune Protect Travel - AirAsia premium refundable?
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Tune Protect Travel - AirAsia premium is non-refundable.

10. Do I have to carry a copy of my Certificate of Insurance with me when traveling?
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No, you don't need to carry a copy of your Certificate of Insurance.

11. Am I required to carry any additional documents to proof my purchase when I am traveling?
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No, your purchase confirmation is printed at the bottom of your AirAsia Itinerary.

12. Where should I indicate my nominee for receiving benefits?
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You don't need to indicate a nominee for your Tune Insure policy! Flight or Personal Accident benefits paid due to a fatal accident will be made to the estate of the Insured while other benefits are paid directly to the Insured.

13. What happens to my Tune Protect Travel - AirAsia Return-Trip Plan if AirAsia reschedules my Return Flight to a later date?
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Your Tune Protect Travel - AirAsia Return-Trip Plan is automatically extended to cover you up to a maximum of 3 days if your Return Flight is rescheduled by AirAsia to a later date.

14. How can I differentiate the Tune Protect Travel - AirAsia plan that I have purchased?
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Your Tune Protect Travel - AirAsia plan is based on your paid premium. Kindly refer to the plan rates.

15. How do I derive the cost per person for Tune Protect Travel - AirAsia if my purchase of the Travel Protection is for more than one person under the same Travel Itinerary?
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You may calculate the cost per person as follows: (Total Premium) * divided by (Number of Persons) **

* Please refer to your Travel Itinerary
** Subject to Age Limit Condition i.e. must be at least 9 days old and not exceeding 75 years of age.

16. Where can I obtain the full terms and conditions of my Tune Protect Travel - AirAsia?
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The Full Terms and Conditions of your Tune Protect Travel - AirAsia can be found in our Policy Wording and Benefits section respectively.

Purchasing
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1. How do I purchase Tune Protect Travel - AirAsia?
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You can purchase Tune Protect Travel - AirAsia online while you are booking your flight/s on airasia.com, in Web Check-in, or through Manage My Booking.

2. Can I purchase Tune Protect Travel - AirAsia after I make my flight booking?
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Yes, Tune Protect Travel - AirAsia is made available in Manage My Booking or during Web Check In.

3. Why is Tune Insure not available during my flight purchase, Web Check In or Manage My Booking?
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Tune Insure is only available for flights departing from Malaysia, Thailand, Indonesia, Singapore, Macau, Hong Kong, Australia, China, Cambodia and Philippines. It could also be that you have already purchased Tune Insure in either your flight purchase, Web Check In, through Manage My Booking or at any of our sales counters. Please check your AirAsia travel Itinerary to confirm so.

4. Can I purchase Tune Protect Travel - AirAsia if I am not a resident of Thailand?
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You can purchase Tune Protect Travel - AirAsia as long as you are an AirAsia Guest flying out of Thailand, even if you are not a Thai citizen and/or do not live in Thailand.

5. Who can purchase Tune Protect Travel - AirAsia?
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You can purchase Tune Protect Travel - AirAsia as long as you are an AirAsia Guest flying out of Thailand, even if you are not a Thai citizen and/or do not live in Thailand.

6. If I am travelling with my friend, do we both need to buy separate travel insurance policies?
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Yes, you both need to buy separate policies.

7. How do I purchase Tune Protect Travel - AirAsia for my accompanying infant?
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If you purchase Tune Protect Travel - AirAsia, your accompanying infant aged from 9 days to 2 years is covered against bodily injury caused by an accident as well.

8. Can I purchase Tune Protect Travel - AirAsia if I am traveling for more than 30 days?
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Tune Protect Travel - AirAsia is only valid up to 30 days from the Departure Date.

9. Can I purchase Tune Protect Travel - AirAsia One Way coverage if I purchased a return flight ticket?
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No, your Tune Protect Travel - AirAsia plan is based on your AirAsia Travel Itinerary, if you've purchased a return ticket, Tune Insure will cover you for that particular return trip.

Coverage
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1. What is my insurance coverage under the additional benefit, On Time Guarantee?
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The coverage shall pay the insured up to the value of THB 2,000 for delay greater 2 (two) hours of scheduled departure time caused solely by Carrier Operator/ AirAsia Group.

• Coverage is not extended for accompanying infant if the Insured Person has purchased the protection herein provided.

2. What is my insurance coverage under the additional benefit, Baggage Delay?
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The company shall pay the insured person THB 2,000 for every 4 hours (Domestic) or every 6 hours (International) complete hours whereby the Insured person's checked-in baggage is delayed, misdirected or temporarily misplaced by the AirAsia Airline.

*Please refer to the full terms and conditions for more details.

3. What is my insurance coverage under the additional benefit, Missed Flight Connecion?
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In the event the onward connecting flight is missed at the transfer point due to the late arrival of the incoming connecting AirAsia flight, and no replacement is made available within 4 hours (Domestic) or within 6 hours (International) from the scheduled time of connecting departure, the company will pay the insured person THB 3,000 for every 4 hours (Domestic) or every 6 hours (International) consecutive hours delay up to THB 6,000 The delay of the incoming connecting AirAsia flight is due to the any of the following events:
1) Inclement weather at destination or departure
2) Accident to the incoming connecting flight
3) Technical fault of the incoming connecting flight

*Please refer to the full terms and conditions for more details.

4. Am I still covered by Tune Protect Travel - AirAsia if I catch a connecting flight to a different destination?
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Under Tune Protect Travel - AirAsia, air travel coverage is only limited to AirAsia flights. For Return Cover Plans, the coverage for the period commencing upon arrival until departure only applies within the original country of destination on an AirAsia flight.

5. If a natural disaster hit the country I'm just about to visit, if I had cover under an Tune Protect Travel - AirAsia policy, could I cancel my Journey and make a claim?
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No, Tune Protect Travel - AirAsia does not cover any trip cancellation due to natural disaster. Please refer to the full terms and conditions for more details.

6. What kind of benefits do I get with Tune Protect Travel - AirAsia?
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Please visit the section in our Product Descriptions and Policy Wordings for more detailed information about the benefits available under the Tune Protect Travel - AirAsia program. The following is a summary of the benefits:

a. Personal Accident
Provides you and your loved ones monetary compensation if you are involved in an accident with fatal or serious injuries.

b. Baggage and Personal Effects
Reimburses you up to THB.3,000.00 per item/pairs/set or maximum of THB.15,000.00 per person if your luggage is lost or damaged.

c. Flight Cancellation or Curtailment
Pays up to the total costs of your AirAsia flight if you are required to cancel or shorten your trip due to sickness, injury or loss of an immediate family member.

d. Accidental Medical Reimbursement
Available only under the Return Cover, you will be reimbursed on your medical bills up to THB.200,000.00 if you are involved in an accident during your trip and require medical attention and continuous medical treatment in Thailand of up to THB.20,000.00.

e. Evacuation and Repatriation Expenses
Available only under the Return Cover Plans if you are involved in an accident while traveling and are required to be brought home to your loved ones.

f. Flight Delay
Compensates you for the time lost up to THB 1,000.00 every 4 hours (Domestic) or every 6 hours (International) if your flight is delayed up to a maximum of THB 10,000.00.

g. 24-hour Emergency Medical Assistance
Provides you with a 24-hour Emergency Assistance Line.

Note : All benefits are subject to the terms and conditions of the
Tune Protect Travel - AirAsia insurance policy.

7. When does my Tune Protect Travel - AirAsia coverage begin?
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Tune Protect Travel - AirAsia Return-Trip Plan commences when you check-in for your AirAsia Departure Flight and terminate when you have reached the flight terminal on your AirAsia Return Flight.

Tune Protect Travel - AirAsia One-Way Plan commences when you check-in for your AirAsia Departure Flight and terminate when you have arrived at the flight terminal of your AirAsia destination.

8. Does Tune Protect Travel - AirAsia cover Sports and other similar activities?
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No, Tune Protect Travel - AirAsia does not cover sports and other similar activities. Please refer to the full terms and conditions for more details.

9. Can I cancel my flight for any reason and get a refund through my Trip Cancellation Benefit?
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The Trip Cancellation Benefit is only applicable for the reasons stated in the policy's terms and conditions.

The reasons include unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member. Pre-existing Conditions are not covered.

10. Does my Baggage & Personal Effects Benefit cover theft?
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Yes,Tune Protect Travel - AirAsia covers theft and damage due to attempted theft. Please get the necessary report to support your claim.

11. Are gifts and articles purchased during the Journey covered?
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Yes they are covered under the Tune Protect Travel - AirAsia policies, subject to the terms, conditions and exclusions in the Policy Document.

12. Is a video camera or any other item on loan or hire for the Journey covered?
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No, portable photographic, cinematographic, or any equipment for recording of sound or pictures is excluded. Please refer to the full terms and conditions for more details.

13. Would a suitcase shipped home early to save costs on excess baggage be covered under the Tune Protect Travel - AirAsia?
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No, any unaccompanied luggage is not covered unless transported by the carrier with whom you are travelling and arranged in conjunction with your travel ticket.*

14. Can sum insured for baggage and personal effect cover under Tune Protect Travel - AirAsia be increased?
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No, there is no option under the policies to increase the cover provided for baggage, or any of the other benefits.

Emergency
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1. What shall I do if I encounter an accident abroad?
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Please call Tune Protect Travel - AirAsia's 24-hour Emergency Medical Service number: +662-180-5581 press 1.

It is important that you call this number for more details before you take any action. As for outpatient treatment, please retain all original receipts and claim them upon your return to Thailand.

2. Can I continue with my medical treatment for injuries sustained overseas when I return home?
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Yes, you can continue your treatment as long as the initial treatment is received during the trip and all expenses are incurred within 30 days after the expiry of your Tune Protect Travel - AirAsia.

Claims
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1. How can I claim my outpatient accidental medical expenses under the Tune Protect Travel - AirAsia program?
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You will be reimbursed for your medical expenses incurred as a result of a covered event as stated in the policy's terms and conditions.

2. If I need treatment for an illness during my trip, can I claim for medical, hospital or any other related expenses?
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No, your Tune Protect Travel - AirAsia only covers you for accident-related medical expenses.

3. If the Customs Department were to confiscate anything from me, could I make a claim under the Tune Protect Travel - AirAsia?
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No, cover for claims arising from confiscation by authorities is excluded.

4. How do I file a claim?
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Your Tune Protect Travel - AirAsia will be underwritten by
Tune Protect Thailand (Tune Insurance Public Company Ltd)
3199 Maleenont Tower, 14th Floor Rama IV Road, Khlong Tan,
Khlong Toei, Bangkok 10110, Thailand .
Tel : +662-180-5581

5. How long does it take before my claims are processed?
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Your claims will be processed within 7 days after you have submitted all the required documents.

6. What is the time limit for me to file a claim?
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All claims must be submitted to Tune Protect Thailand (Tune Insurance Public Company Ltd) within 30 days after the occurrence of the event together with the supporting documents.

7. What shall I do if I disagree with a claim decision made?
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Tune Protect Travel - AirAsia  will advise you in writing of your rights to appeal the claim decision and the procedures for filing an appeal with
Tune Insurance Public Company Ltd.
3199 Maleenont Tower, 14th Floor Rama IV Road, Khlong Tan,
Khlong Toei, Bangkok 10110, Thailand
.

COVID-19
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1. Are there any travel requirements I need to be aware of?
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Yes, some countries have specific requirements. We have compiled a list of the summarized regulations for Thailand and Singapore below.

As the travel requirements worldwide continue to change from time to time, there are times when the information stated below might not be up-to-date and may be obsolete at the time you are viewing it.

Therefore, for the latest information on your destination, we strongly encourage you to check the travel restrictions directly with the respective government of your destination country / state prior to purchasing the travel protection from us.

2. Which countries currently have travel requirements?
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Thailand

Due to COVID-19, Thailand has imposed several travel restrictions and requirements. All Thai and foreign nationals planning to enter the country must provide the following documentation:

  1. Certificate of Entry (COE) certifying that the person is allowed to enter the Kingdom, issued by the Royal Thai Embassy or Consulate.
  2. A Fit to Fly health certificate attesting that the traveler is fit to travel, issued within 72 hours before departure from the first embarkation point. The certificate must be in English.
  3. Medical certificate attesting that the traveler is free from COVID-19, issued within 72 hours from the date of arrival.
  4. An insurance policy that covers healthcare & treatment expenses for COVID-19, with a minimum coverage amount of USD $100,000.

Click here to purchase Tune iPass, which is underwritten and sold by Tune Protect Thailand (Tune Insurance Public Company Limited) and meets all the requirements above.

Singapore

  1. Starting 31st January 2021, Singapore requires all visitors to have a travel insurance policy that provides medical coverage for COVID-19 of at least SGD 30,000.The policy can be purchased from any Singapore-based or overseas insurer.
  2. Travellers who are not Singaporean Citizens or Permanent Residents and have recent travel history to high-risk countries/regions are required to take a COVID-19 Polymerase Chain Reaction (PCR) test within 72 hours prior to departure.
  3. Starting 24th January 2021, all travellers including Singaporean Citizens and Permanent Residents must take a COVID-19 PCR test upon arrival in Singapore. They are then required to serve 14 days quarantine upon arrival in Singapore.
  4. Starting 18th January 2021, all returning Singaporean Citizens and Permanent Residents from the United Kingdom and South Africa will be subject to an additional 7-day self-isolation.

Click here for more information on the Singapore government requirements.

Notice on COVID-19 and Policy Coverage for Tune Protect Travel – AirAsia (Thailand) Learn More