Remaining committed to you in these challenging times
We understand this is a challenging period for us amidst the COVID-19 pandemic. Our customers and staff always remain our top priority. Rest assured, we are taking the necessary action to ensure you and your loved ones are protected at all times. In these trying times you have our assurance of our commitment in providing essential services to all our customers and business partners to help you ease through the process. Our employees are provided a safe working environment to protect their health and safety in accordance to the guidelines issued by the local authorities nationwide. Whilst we have acclimatised to these extraordinary times from the beginning of the pandemic last year, we do understand the impact that COVID-19 has brought upon to our nation and globally, especially to individuals and businesses.
Realising this impact, we have introduced several relief and support measures and will attend to our customers on a case-by-case basis, depending on circumstances to continue providing the much needed protection during this period.
To find out more about the support and relief measures, including how you can continue gaining access to our products and services, we have created this dedicated page for you. As always, we remain your trusted protection partner. Talk To Us - We are here for you.
Notices on COVID-19
|Auto Coverage Extension for Personal Lines (27th March 2020)|
We are pleased to extend automatic coverage* to all existing individual policyholders of the following Tune Protect personal lines insurance products (that expire during the MCO period).
Policyholders will enjoy automatic coverage even without a renewal instruction from customers and we shall honour any claims for incidents occurring during the MCO period.
Terms and conditions:
|Online Travel Protection Products (18th March 2020)|
In light of the travel restrictions currently being imposed in Malaysia and other countries, please refer to the following information on our online travel protection products:
Our operations resume with partial capacity at all our locations nationwide to ensure uninterrupted service to our customers.
Branch & Service Counter
Following the recent announcement on 11 January 2021 on the Movement Control Order and the proclamation of a state of emergency nationwide, please find below the latest updates to the operations of Tune Protect Malaysia branches nationwide effective 13 January 2021:
- Service Centre and Claims Counter in Wisma Tune, Damansara Heights – Mondays to Fridays from 9 am to 3 pm.
- All Branches nationwide – Mondays to Fridays (Sundays to Thursdays for Kuala Terengganu and Kota Bharu) from 9 am to 3 pm.
For assistance, and to ensure continuity of essential services, we can be contacted at:
Tune Protect Re
All enquiries: 03-7628 3630
Email: [email protected]