Remaining committed to you in these challenging times

We understand this is a challenging period for us amidst the COVID-19 pandemic. Our customers and staff always remain our top priority. Rest assured, we are taking the necessary action to ensure you and your loved ones are protected at all times. In these trying times you have our assurance of our commitment in providing essential services to all our customers and business partners to help you ease through the process. Our employees are provided a safe working environment to protect their health and safety in accordance to the guidelines issued by the local authorities nationwide. Whilst we have acclimatised to these extraordinary times from the beginning of Movement Control Order (MCO) that took effect on 18th March 2020, we do understand the impact that COVID-19 has brought upon to our nation and globally, especially to individuals and businesses.

Realising this impact, we have introduced several relief and support measures and will attend to our customers on a case-by-case basis, depending on circumstances to continue providing the much needed protection during this period.

To find out more about the support and relief measures, including how you can continue gaining access to our products and services, we have created this dedicated page for you. As always, we remain your trusted protection partner. Talk To Us - We are here for you.

Notices on COVID-19

Tune Protect Cares – COVID-19 Aid

Tune Protect is pleased to announce the pledging of RM1 million to the Tune Protect Cares – COVID-19 Aid* that will be made available for Tune Protect Malaysia (TPM)’s individual policyholders, registered agents, and employees. We will be providing a compassionate pay-out of RM5,000 to affected individuals in the event of untimely demise of the individuals or their immediate family members due to the disease.

This is part of our corporate social responsibility to provide financial relief to our customers, staff and agents, as well as their immediate family members during this challenging period, where in some instances the impact could be compounded as their income is affected due to the loss of a loved one.

The Tune Protect Cares – COVID-19 Aid takes effect immediately up to 31st December 2020, or until the pledged amount is fully exhausted, whichever comes first.

All individual policyholders of TPM’s personal line protection plans which include all our individual retail products such as Motor, Personal Accident, Travel Personal Accident, Medical & Health, Home Fire and House Owner/House Holder plans are eligible to apply for the aid.

For further assistance, please contact our team at:

Tune Protect Malaysia
Customer Service Hotline: 1 800 88 5753
Email: [email protected]

*Click here for more information
Tune Sihat COVID-19 Coverage (30th March 2020)
Tune Protect will be extending medical coverage to ALL our existing Tune Sihat Medical Plan policyholders as of 20th March 2020. The extension of coverage includes the following benefits:
  • A subsidy of up to RM250 to cover for the cost of test for COVID-19 at Malaysian private hospitals without additional premium*
  • Treatments and/or hospital expenses due to COVID-19 infection within Malaysia. This extension takes immediate effect until further notice.
Auto Coverage Extension for Personal Lines (27th March 2020)
We are pleased to extend automatic coverage* to all existing individual policyholders of the following Tune Protect personal lines insurance products (that expire during the MCO period).
  1. Personal Accident (PA)
  2. Medical Plan (Tune Sihat)
  3. Dental
  4. Fire / House Holder / House Owner
  5. Home Guard

Policyholders will enjoy automatic coverage even without a renewal instruction from customers and we shall honour any claims for incidents occurring during the MCO period.

Terms and conditions:
  • Applicable only to individual policyholders of selected personal lines insurance products
  • Applicable to insurance policies that expire within the MCO period
  • Submission of claims is subjected to renewal of policies / Premiums for renewal of policy will be collected upon submission of claims
  • Renewal date of policies will be affected from the expiry date of the policies
Online Travel Protection Products (18th March 2020)
In light of the travel restrictions currently being imposed in Malaysia and other countries, please refer to the following information on our online travel protection products:
  1. For all Travel Easy policyholders (purchased on, we are pleased to offer two (2) options:
    • If your flight is cancelled due to the travel restrictions imposed by various governments (including Malaysia), you may 𝗖𝗔𝗡𝗖𝗘𝗟 𝗬𝗢𝗨𝗥 𝗣𝗢𝗟𝗜𝗖𝗬 𝗙𝗢𝗥 𝗔 𝗙𝗨𝗟𝗟 𝗥𝗘𝗙𝗨𝗡𝗗 on your premium as long as the policy has not commenced, and no claims have been incurred. With this option, you will not be able to make any claims for travel or cancellation charges.
    • If your flight is rescheduled, you may 𝗠𝗔𝗞𝗘 𝗔 𝗣𝗢𝗟𝗜𝗖𝗬 𝗔𝗟𝗧𝗘𝗥𝗔𝗧𝗜𝗢𝗡 and transfer your policy to your new flight dates as long as it is done before the flight and no claims have been incurred.
    For all Travel Easy refund or alteration requests, please reach out to our customer experience team at [email protected]om.

  2. For all AirAsia Travel Protection policyholders with affected flights:
    • If AirAsia refunds your flight, your insurance premium will be refunded together with your flight cost.
    • If you choose to reschedule your AirAsia flight, your insurance policy will automatically expire, and you will have to purchase a new policy for your flight.
    For any questions or concerns on AirAsia Travel Protection, please reach out to our team at [email protected].

Operations Updates

  1. Nationwide Operations
    Our operations have resumed at all our locations nationwide to ensure uninterrupted service to our customers.

  2. Branch & Service Counter
    Tune Protect Malaysia branches nationwide and Head Office service counter are open for business between Mondays to Fridays, and Sundays to Thursdays for Kota Bharu and Kuala Terengganu, 9am to 5.30 pm, except for the following branches:
    • Tawau, Sandakan and Kota Kinabalu Branches in Sabah – temporarily closed from 8 October 2020 until further notice due to the Covid-19 situation there.
    • Alor Setar, Kedah – shorter operating hours, Mondays to Fridays from 9am to 2pm, effective 8 October 2020 until further notice
    • Shah Alam Branch – shorter operating hours, Mondays to Fridays from 9am to 4pm, effective 14 October
    For the safety and health of our customers and employees, we highly encourage the usage of electronic or virtual means in engaging with us.

Contact Information

For assistance, and to ensure continuity of essential services, we can be contacted at:

Tune Protect Malaysia
Customer Service Hotline: 1800 88 5753 (Mondays to Fridays, 9 am – 5.30 pm)
Email: [email protected]
Nationwide Branches:
Please click here for more information (Mondays to Fridays / Sundays to Thursday for Kota Bharu and Kuala Terengganu, 9 am – 5.30 pm)

Tawau Branch

  • Ms. Jenny Wong, Branch in Charge
    Tel.: 012-810 7333
    Email: [email protected]
  • Mr. Rizwan
    Tel.: 019-841 7625

Kota Kinabalu Branch

Sandakan Branch

Tune Protect Re
All enquiries: 03-7628 3630
Email: [email protected]

General enquiries
03-2056 6200