Remaining committed to you in these challenging times
We understand this is a challenging period for us amidst the COVID-19 pandemic. Our customers and staff always remain our top priority. Be rest assured, we are taking the necessary action to ensure you and your loved ones are protected at all times. In these trying times you have our assurance of our commitment in providing essential services to all our customers and business partners to help you ease through the process. Our employees are provided a safe working environment to protect their health and safety in accordance to the guidelines issued by the local authorities nationwide. Whilst we have acclimatised to these extraordinary times from the beginning of Movement Control Order (MCO) that took effect on 18th March 2020 right up to the enforcement of the Conditional MCO, we do understand the impact that COVID-19 has brought upon to our nation and globally, especially to individuals and businesses.
Realising this impact, we have introduced several relief and support measures and will attend to our customers on a case-by-case basis, depending on circumstances to continue providing the much needed protection during this period.
To find out more about the support and relief measures, including how you can continue gaining access to our products and services, we have created this dedicated page for you. As always, we remain your trusted protection partner. Talk To Us - We are here for you.
Notices on COVID-19
|Tune Protect Cares – COVID-19 Aid|
Tune Protect is pleased to announce the pledging of RM1 million to the Tune Protect Cares – COVID-19 Aid* that will be made available for Tune Protect Malaysia (TPM)’s individual policyholders, registered agents, and employees. We will be providing a compassionate pay-out of RM5,000 to affected individuals in the event of untimely demise of the individuals or their immediate family members due to the disease.
This is part of our corporate social responsibility to provide financial relief to our customers, staff and agents, as well as their immediate family members during this challenging period, where in some instances the impact could be compounded as their income is affected due to the loss of a loved one.
The Tune Protect Cares – COVID-19 Aid takes effect immediately up to 31st December 2020, or until the pledged amount is fully exhausted, whichever comes first.
All individual policyholders of TPM’s personal line protection plans which include all our individual retail products such as Motor, Personal Accident, Travel Personal Accident, Medical & Health, Home Fire and House Owner/House Holder plans are eligible to apply for the aid.
For further assistance, please contact our team at:
Tune Protect Malaysia
|Tune Sihat COVID-19 Coverage (30th March 2020)|
Tune Protect will be extending medical coverage to ALL our existing Tune Sihat Medical Plan policyholders as of 20th March 2020. The extension of coverage includes the following benefits:
|Auto Coverage Extension for Personal Lines (27th March 2020)|
We are pleased to extend automatic coverage* to all existing individual policyholders of the following Tune Protect personal lines insurance products (that expire during the MCO period).
Policyholders will enjoy automatic coverage even without a renewal instruction from customers and we shall honour any claims for incidents occurring during the MCO period.Terms and conditions:
|Online Travel Protection Products (18th March 2020)|
In light of the travel restrictions currently being imposed in Malaysia and other countries, please refer to the following information on our online travel protection products:
Nationwide Operations During Conditional Movement Control Order (MCO)
Commencing 13th May 2020, our operations will be partially remote for all our employees nationwide in adherence to the latest Conditional MCO. Kindly be assured that we will continue to render essential services during the Conditional MCO period.
Branch & Service Counter
Tune Protect Malaysia branches nationwide and Head Office service counter are now open for business commencing 13th May 2020, between Mondays to Fridays, and Sundays to Thursdays for Kota Bharu and Kuala Terengganu, 9am to 4 pm. For the safety and health of our customers and employees, we highly encourage the usage of electronic or virtual means in engaging with us.
For assistance, and to ensure continuity of essential services, we can be contacted at:
Tune Protect Malaysia
Customer Service Hotline: 1800 88 5753 (Mondays to Fridays, 9 am – 4 pm)
Email: [email protected]
Please click here for more information (Mondays to Fridays / Sundays to Thursday for Kota Bharu and Kuala Terengganu, 9 am – 4 pm)
Tune Protect Re
All enquiries: 03-7628 3630
Email: [email protected]