Remaining committed to you in these challenging timesWe understand this is a challenging period for us amidst the COVID-19 pandemic. Our customers and staff always remain our top priority. Rest assured, we are taking the necessary action to ensure you and your loved ones are protected at all times. In these trying times you have our assurance of our commitment in providing essential services to all our customers and business partners to help you ease through the process. Our employees are provided a safe working environment to protect their health and safety in accordance to the guidelines issued by the local authorities nationwide. Whilst we have acclimatised to these extraordinary times from the beginning of the pandemic last year, we do understand the impact that COVID-19 has brought upon to our nation and globally, especially to individuals and businesses. Realising this impact, we have introduced several relief and support measures and will attend to our customers on a case-by-case basis, depending on circumstances to continue providing the much needed protection during this period. To find out more about the support and relief measures, including how you can continue gaining access to our products and services, we have created this dedicated page for you. As always, we remain your trusted protection partner. Talk To Us - We are here for you.
Notices on COVID-19
|Auto Coverage Extension for Personal Lines (27th March 2020)|
We are pleased to extend automatic coverage* to all existing individual policyholders of the following Tune Protect personal lines insurance products (that expire during the MCO period).
|Online Travel Protection Products (18th March 2020)|
In light of the travel restrictions currently being imposed in Malaysia and other countries, please refer to the following information on our online travel protection products:
Following the latest EMCO announcement effective 15th July 2021, we wish to assure you that we will continue to be operational to render all essential services to our customers.
- Nationwide Operations Our operations resume with partial or remote capacity at all our locations nationwide to ensure uninterrupted service to our customers.
Branch & Service Counter
Please find below the latest updates to Tune Protect Malaysia branches:
- All Branches nationwide – Mondays to Fridays (Sundays to Thursdays for Kota Bharu & Kuala Terengganu) from 9 am to 3 pm.
For assistance, and to ensure continuity of essential services, we can be contacted at:
Tune Protect Malaysia
Customer Service Hotline: 1800 88 5753 (Mondays to Thursdays, from 9 am to 5 pm and Fridays, from 9 am to 4:30 pm)
Email: [email protected]
Nationwide Branches: Please click here for more information
Tune Protect Re
All enquiries: 03-7628 3630
Email: [email protected]