Tune Protect App

24/7 Emergency Assistance
1800-22-8863

Tune Protect App

Digital Roadside Assistance Available On Mobile App

TYPES OF COVERAGE

Comprehensive benefits that will cover you for even the most unlikely events.
AGREED VALUE SUM INSURED

AGREED SUM OR MARKET VALUE

Payout as per agreed sum insured of policy purchased or vehicle’s market value at time of claim
FREE 24/7 EMERGENCY AUTO-ASSIST

FREE 24/7 EMERGENCY AUTO-ASSIST

Complimentary 24-hour emergency services from toll-free line 1800-22-8863
NATIONWIDE ACCESS TO AUTHORISED PANEL WORKSHOPS

NATIONWIDE ACCESS TO AUTHORISED PANEL WORKSHOPS

More than 300 panel workshops nationwide for quicker repairs and claims processing
AUTHORISED PANEL WORKSHOP GUARANTEE

AUTHORISED PANEL WORKSHOP GUARANTEE

Free 6-month guarantee on workmanship & replacement parts from authorised panel workshop


Additional Coverage

Some things are just beyond your control. Get additional coverage and be worry-free!

WINDSCREEN COVERAGE

WINDSCREEN COVERAGE

Optional cover for reimbursement of damages to windscreen glass
STRIKE, RIOT & CIVIL COMMOTION

STRIKE, RIOT & CIVIL COMMOTION

Cover damages to your vehicle caused directly by persons involved in a strike, riot or disturbance of public peace.
LEGAL LIABILITY TO PASSENGERS

LEGAL LIABILITY TO PASSENGERS

Compensation to your passenger involving death or bodily injury.
SPRAY PAINT COVERAGE

SPRAY PAINT COVERAGE

Additional coverage for spray paint
CAR-LESS ALLOWANCE

CAR-LESS ALLOWANCE

Daily cash allowance when vehicle is damaged and undergoing repairs
PASSENGER PA COVERAGE

PASSENGER PA COVERAGE

Additional personal accident coverage for passengers
SPECIAL PERILS

SPECIAL PERILS

Cover loss or damage to your car caused by flood, typhoon, hurricane, storm, tempest, volcanic eruption, earthquake, landslide, landslip, subsidence or sinking of the soil/earth or convulsions of nature.

DOCUMENTS YOU'LL RECEIVE UPON PURCHASE


Tax invoice (request)

Certificate of insurance

Policy schedule

Policy (available online @ tuneprotect.com)

When Accidents Happen

Follow these 4 steps




What to do and not to do if your vehicle is involved in an accident?

Policyholders to consider the following when filing a claim:

  • Exchange details with other party involved in the accident.
  • Take photos of the accident scene, damaged to vehicles, video or other required documents to support.
  • Do not admit or discuss liability with other party involved in the accident.
  • Call Tune Protect Roadside Assistance for towing services and Ambulance for injury or death.
  • Owner or driver of vehicle are urged to file report at the nearest police station.
  • Reach out to Tune Protect for the additional guidance on information required and to commence the claim process.

Via Online

STEP 1

Download and fill up the claim form here.

STEP 2

Submit the claim form along with the supporting documents to [email protected].​





Tune Express Claim image


Tune Express Claim image

Documents required for different claim scenarios


OWN DAMAGE

  1. Police report
  2. Driver’s identity card
  3. Driver’s driving license
  4. Vehicle registration card
  5. Vehicle owner’s identity card
  6. Vehicle owner’s driving license
  7. Photographs of damaged vehicle
  8. Estimate cost of repairs
  9. Signed claim form (workshop only)

WINDSCREEN

  1. Vehicle registration card
  2. Photographs of damaged windscreen of vehicle
  3. Replacement invoices

THEFT/ TOTAL LOSS

  1. Police report
  2. Original vehicle registration card
  3. Vehicle owner insured’s identity card
  4. Copy of H & P agreement
  5. Purchase invoice if purchased cash
  6. Letter of release, if any
  7. JPJ K3A fORM duly signed**
  8. Original COI(worshop only)
  9. Signed claim form (workshop only)

THIRD PARTY PROPERTY DAMAGE / THIRD PARTY BODILY INJURY

  1. Police report
  2. Police sketch plan with key/ legend
  3. Police investigation report
  4. Driver’s identity card
  5. Driver’s driving license
  6. Vehicle registration card.
  7. All correspondence from third party claimant / third party solicitor. (online only)
  8. Photograph of third party property damage/ bodily injury (online only)
  9. Certificate of insurance of the respective insurance co. (online only)
  10. Adjuster review report (online only)
  11. Signed claim form (workshop only)


Disclaimer: You must observe policy conditions to ensure insurance remains effective. Accident must be notified immediately. Please do not admit liability or make any offer to third Party. All correspondence received from Third Party must be forwarded unanswered to the insurer immediately.



Authorized Tune Panel

Need repair? Choose a workshop at your most convenient location

Car Workshop Panel
Windscreen Panel

Contact Us

Reach us if you need our help to support you with further details and clarifications
Customer Service Hotline

1 800 88 5753

(Monday –Thursday 9AM – 5PM GMT+8)
( Friday 9AM – 430PM GMT+8)
24/7 Emergency Auto Assist

1 800 22 8863


General Information

Claims Guide for Motor Accidents
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