{"id":1003,"date":"2015-07-14T14:28:43","date_gmt":"2015-07-14T14:28:43","guid":{"rendered":"https:\/\/www.tuneprotect.com\/my\/?page_id=1003"},"modified":"2025-11-13T13:22:40","modified_gmt":"2025-11-13T05:22:40","slug":"customer-service-charter","status":"publish","type":"page","link":"https:\/\/www.tuneprotect.com\/my\/corporate\/group\/customer-service-charter\/","title":{"rendered":"Customer Service Charter"},"content":{"rendered":"\r\n
\r\nAt Tune Protect, we are committed to providing efficient, responsive and reliable service to our customers. Our Customer Service Charter outlines our minimum commitment to providing quality services and gives our customers references by which our performance can be measured. It is guided by four (4) service pillars, that we pledge in responding to the needs of our customers as well as provides clear service benchmark, making our focus on our customers our main priority. \r\n\r\n

\r\nThe four pillars are:\r\n
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  1. Insurance made accessible<\/li>\r\n
  2. Knowing our customers<\/li>\r\n
  3. Delivering timely, transparent and efficient service<\/li>\r\n
  4. Ensuring fair, timely and transparent claims settlement process<\/li>\r\n<\/ol>\r\n\r\n
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    \r\n <\/i>PILLAR 1: INSURANCE MADE ACCESSIBLE<\/a>\r\n <\/h4>\r\n <\/div>\r\n\r\n
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    \r\n \r\n We are committed to making insurance products easily accessible to our customers. From the point of obtaining information, to purchasing and thereafter making enquiries, we provide multiple physical and virtual channels for our customers. \r\n

    \r\nYou will be kept informed on the physical and engagement channels available for you to purchase products or to make enquiries. Channels availability may vary from time to time and you will be informed accordingly \r\n

    \r\nWe welcome your feedback, suggestions or complaints on how we can serve you better. You may deposit your feedback, suggestions or complaints through these channels: \r\n

    \r\nGeneral Insurance (Tune Insurance Malaysia Berhad)<\/strong><\/u> \r\n

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