{"id":6376,"date":"2020-10-09T12:27:08","date_gmt":"2020-10-09T04:27:08","guid":{"rendered":"https:\/\/www.tuneprotect.com\/my\/?page_id=6376"},"modified":"2026-01-23T12:46:24","modified_gmt":"2026-01-23T04:46:24","slug":"our-governance","status":"publish","type":"page","link":"https:\/\/www.tuneprotect.com\/my\/our-governance\/","title":{"rendered":"Our Governance"},"content":{"rendered":"<!--<div class=\"notification-section\">\r\n    We want to hear from you!<br> Click <a href=\"https:\/\/apc01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fforms.office.com%2Fr%2F7zTcH1njcX&data=05%7C01%7Chseleng.tam%40tuneprotect.com%7Cb3562a7a95b046b9c8ee08dbb3510e90%7C034de8bf2acf4de7aec2fc54e5882144%7C0%7C0%7C638300932953321233%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BGnXpNMi2NaLrlYCxMgsOa9TuDPioqMRaPfHQphPprk%3D&reserved=0\" rel=\"noopener\" target=\"_blank\">HERE<\/a> to participate in our Sustainability Stakeholders' Engagement Survey 2023\r\n<\/div>-->\r\n\r\n<div class=\"top-bar\">\r\n<div class=\"menu-title\">PPP Menu<\/div>\r\n\t\t<div class=\"nav-bar\">\r\n\t\t  <span class=\"bar\"><\/span>\r\n\t\t<\/div>\r\n<\/div>\r\n<div class=\"tab-wrapper\">\r\n\t<ul class=\"tabs-header\">\r\n           <li><a href=\"\/my\/esg-insights\">ESG INSIGHTS<\/a><\/li>\r\n          <li><a href=\"\/my\/sustainability-statement\">SUSTAINABILITY STATEMENT<\/a><\/li> \r\n\t  <li class=\"active\"><a href=\"\/my\/our-governance\">OUR GOVERNANCE<\/a><\/li>\r\n         \r\n          <li><a href=\"\/my\/our-business\">OUR BUSINESS <\/a><\/li>\r\n          <li><a href=\"\/my\/our-environment\">OUR ENVIRONMENT<\/a><\/li>\r\n          <li><a href=\"\/my\/people-community\">OUR PEOPLE &#038; COMMUNITY<\/a><\/li>\r\n\t<\/ul>\r\n<\/div>\r\n\t\r\n<div class=\"wrapper\">\r\n\t        <div class=\"header-title\">ALIGNMENT WITH UN SDGs<br>\r\n<img class=\"title-icon\" src=\"https:\/\/s3-ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/Our-Governance-icon.svg\" alt=\"\"><\/div>\r\n\t\r\n\t<div class=\"tabs\">\r\n\t<ul>\r\n\t\t\r\n\t   <li class=\"active\"><span>SUSTAINABILITY<br>FRAMEWORK<\/span><\/li>\r\n\t  <li><span>GOVERNANCE<br>STRUCTURE<\/span><\/li>\r\n\t   <li><span>STAKEHOLDER<br>ENGAGEMENT<\/span><\/li>\r\n\t   <li><span>CORPORATE GOVERNANCE, <br>ETHICS AND RISK MANAGEMENT<\/span><\/li>\r\n           <li><span>DATA GOVERNANCE, <br>PRIVACY AND CYBERSECURITY<\/span><\/li>\r\n\t<\/ul>\r\n\t<\/div>\r\n\r\n\t<div class=\"contentbox\">\r\n\t\t<div class=\"tab_wrap active\">\r\n\t\t\t<img class=\"hideMobile\"  src=\"https:\/\/s3-ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/Sustainability_Framework2024.png\" alt=\"\">\r\n\t\t\t\t<img class=\"visibleMobile\" src=\"https:\/\/s3-ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/Sustainability_Framework2024_mobile.png\" alt=\"\">\r\n\r\n\t\t\t<style>\r\n\t\t\t.visibleMobile {\r\n\t\t\t\tdisplay: none;\r\n\t\t\t}\r\n\r\n\r\n\t\t\t@media (max-width:768px){\r\n\t\t\t  .hideMobile{\r\n\t\t\t\tdisplay: none !important;\r\n\t\t\t  }\r\n\t\t\t  .visibleMobile{\r\n\t\t\t\tdisplay: block;\r\n\t\t\t  }\r\n\t\t\t}\r\n\t\t\t<\/style>\r\n\t\t\t\r\n\t\t\t<br><br>\r\n<p style=\"text-align: justify;\">Tune Protect aims to look beyond mere financial success and are committed to the Triple Bottom Line as responsible corporate citizens, aligning our sustainability efforts across three core dimensions: People, Planet, and Profits. <\/p>\r\n\r\n<p style=\"text-align: justify;\">Our Sustainability Framework rests on four foundational pillars: Our Governance, Our Business, Our Environment, and Our People &#038; Community. With our sustainability tagline, \u2018In Tune for a Better Tomorrow,\u2019 we are steering our sustainability journey to a brighter future.<\/p>\r\n\r\n<p style=\"text-align: justify;\">To facilitate ongoing improvements in our sustainability performance, our Sustainability Committee (\u201cSuCom\u201d) and the Board review material topics annually. <\/p>\r\n\t\t\t\r\n\r\n\r\n\r\n  <div class=\"row\">\r\n    <div class=\"title text-center\" style=\"margin-bottom:24px;\">Our Commitment to Sustainability<\/div>\r\n       \r\n         <div class=\"col-md-12\">\r\n           <p style=\"margin:24px 0 0 !important;text-align: justify;\">Our Sustainability journey is supported by our evolving commitments, among others:<\/p>\r\n           \r\n<!--tab-->\r\n<div id=\"business-info\" class=\"panel-group\">\r\n\t\r\n<div class=\"panel\"><!--pillar3-->\r\n        <div id=\"pillar-head-3a\" class=\"panel-heading\">\r\n            <h4 class=\"panel-title\">\r\n                <a class=\"collapsed\" href=\"#pillar-3a\" data-toggle=\"collapse\" data-parent=\"#business-info\"> <i class=\"fa toggle-icon pull-right\"><\/i>Governance<\/a>\r\n            <\/h4>\r\n        <\/div>\r\n\r\n        <div id=\"pillar-3a\" class=\"panel-collapse collapse out\">\r\n            <div class=\"panel-body2\">\r\n            <ul class=\"list\">\r\n               <li>Continued with IT Security Awareness Training where training frequency has changed from quarterly to biennial, and both training sessions achieved a participation rate of over 95%.<\/li>\r\n\r\n              <li>Established Data Privacy Practice Procedure to ensure that personal data processing is conducted in line with individuals\u2019 rights and choices.<\/li>\r\n\t\t\t\t<li>Remained our position as the only conventional general insurer on the FTSE4Good Bursa Malaysia Index and improved our FTSE4Good ESG score from 3.6 to 3.8<\/li>\r\n              <\/ul>\r\n              <\/div>\r\n        <\/div>\r\n     <\/div>\r\n\r\n<div class=\"panel\"><!--pillar4-->\r\n        <div id=\"pillar-head-4a\" class=\"panel-heading\">\r\n            <h4 class=\"panel-title\">\r\n                <a class=\"collapsed\" href=\"#pillar-4a\" data-toggle=\"collapse\" data-parent=\"#business-info\"> <i class=\"fa toggle-icon pull-right\"><\/i>Business<\/a>\r\n            <\/h4>\r\n        <\/div>\r\n\r\n        <div id=\"pillar-4a\" class=\"panel-collapse collapse out\">\r\n            <div class=\"panel-body2\">\r\n            <ul class=\"list\">\r\n               <li>Repositioned mobile app as a regional mobile app which is accessible in 8 countries, giving customers the convenience of viewing and managing their policies, providing a quick and seamless claim experience that drives customer attraction and retention. \r\n\t\t\t\t<ul>\r\n\t\t\t\t    <li>Dedication to enhancing customer experience was reaffirmed through industry accolades CXP Best Customer Experience Awards 2024<\/li>\r\n\t\t\t\t\t<li>Customer Experience Excellence Award ad InsureTech Connect Asia 2024<\/li>\r\n\t\t\t\t\t<li>Recognised among Top 10 companies in inaugural \u2018State of CX Malaysia 2024\u2019 research <\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t<\/li>\r\n\r\n               \r\n              <\/ul>\r\n\r\n              <\/div>\r\n        <\/div>\r\n     <\/div>\r\n\r\n\r\n     <div class=\"panel\"><!--pillar1-->\r\n        <div id=\"pillar-head-1a\" class=\"panel-heading\">\r\n            <h4 class=\"panel-title\">\r\n                <a class=\"collapsed\" href=\"#pillar-1a\" data-toggle=\"collapse\" data-parent=\"#business-info\"> <i class=\"fa toggle-icon pull-right\"><\/i>Environment<\/a>\r\n            <\/h4>\r\n        <\/div>\r\n\r\n        <div id=\"pillar-1a\" class=\"panel-collapse collapse out\">\r\n            <div class=\"panel-body2\">\r\n            <ul class=\"list\">\r\n               <li>Established Net Zero Roadmap for Scope 1 and 2 by 2050 <\/li>\r\n              <li>Achieved 26% year-on-year reduction of paper usage <\/li>\r\n              <\/ul>\r\n              <\/div>\r\n        <\/div>\r\n     <\/div>\r\n\t\r\n\t<div class=\"panel\"><!--pillar2-->\r\n        <div id=\"pillar-head-2a\" class=\"panel-heading\">\r\n            <h4 class=\"panel-title\">\r\n                <a class=\"collapsed\" href=\"#pillar-2a\" data-toggle=\"collapse\" data-parent=\"#business-info\"> <i class=\"fa toggle-icon pull-right\"><\/i>People &#038; Community<\/a>\r\n            <\/h4>\r\n        <\/div>\r\n\r\n        <div id=\"pillar-2a\" class=\"panel-collapse collapse out\">\r\n            <div class=\"panel-body2\">\r\n            <ul class=\"list\">\r\n<li> Female employees make up 58.9% of our workforce, showcasing our dedication to diversity and inclusion<\/li>\r\n\r\n<li> Achieved 7,299 hours of Corporate Good from 2022 to 2024, surpassing our target of 6,000 hours <\/li>\r\n\r\n \r\n              <\/ul>\r\n              <\/div>\r\n        <\/div>\r\n     <\/div>\r\n\t\r\n\t\r\n\t\r\n\t\r\n\t\r\n<\/div>\t\r\n\r\n          \r\n         <\/div>\r\n      <\/div>\r\n\r\n\r\n\t\t\r\n<div class=\"owl-carousel owl-theme\" id=\"owl-carousel\">\r\n<div class=\"club30\">\r\n<div class=\"logo\">\r\n<img src=\"https:\/\/s3-ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/Tune_Protect_30_Club.png\" alt=\"null\"  \/><\/div>\r\n<div class=\"text\">Tune Protect Group is a corporate member of 30% Club Malaysia, a business-led campaign that advocates gender parity. <br><strong><a target=\"_blank\" href=\"https:\/\/s3.ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/Tune+Protect_30_Club_Malaysia_PressRelease.pdf\" rel=\"noopener\">Read more<\/a><\/strong><\/div> \r\n<\/div>\r\n\r\n\t<div class=\"club30\">\r\n<div class=\"logo\">\r\n<img src=\"https:\/\/s3-ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/climate_governance_malaysia.png\" alt=\"null\"  \/><\/div>\r\n<div class=\"text\">Tune Protect Group is a corporate friend of Climate Governance Malaysia, the Malaysian chapter of the World Economic Forum\u2019s Climate Governance Initiative. <br><strong><a target=\"_blank\" href=\"https:\/\/www.cgmalaysia.com\/corporate-friends-of-cgm\" rel=\"noopener\">Read more<\/a><\/strong><\/div>\r\n<\/div>\r\n\r\n<div class=\"club30\">\r\n<div class=\"logo\">\r\n<img src=\"https:\/\/s3-ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/TCFD-Logo.png\" alt=\"null\"  \/><\/div>\r\n<div class=\"text\">Tune Protect Group became a TCFD supporter in August 2022. We adopted the recommendations of TCFD, which aims to improve and increase reporting of climate-related financial information.<br><strong><a target=\"_blank\" href=\"https:\/\/www.fsb-tcfd.org\/supporters\/\" rel=\"noopener\">Read more<\/a><\/strong><\/div>\r\n<\/div>\r\n\t\r\n\t\r\n<div class=\"club30\">\r\n<div class=\"logo\">\r\n<img src=\"https:\/\/s3-ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/WEPS-logo.png\" alt=\"null\" \/><\/div>\r\n<div class=\"text\">Tune Protect Group is a signatory to UN\u2019s Women\u2019s Empowerment Principles (WEPs), by which we are committed to making a difference for gender equality and women\u2019s empowerment in the workplace, marketplace and community.<br><strong><a target=\"_blank\" href=\"https:\/\/www.weps.org\/company\/tune-protect-group-berhad\" rel=\"noopener\">Read more<\/a><\/strong><\/div>\r\n<\/div>\r\n\t\r\n\t<div class=\"club30\">\r\n<div class=\"logo\">\r\n<img src=\"https:\/\/s3-ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/UNGC-Logo.png\" alt=\"null\"  \/><\/div>\r\n<div class=\"text\">Tune Protect Group became a signatory to the United Nations Global Compact Network Malaysia &#038; Brunei (UNGCMB), in which we engage more deeply with the principles of good business as defined by the UN.<br><strong><a target=\"_blank\" href=\"https:\/\/unglobalcompact.org\/what-is-gc\/participants\/156524-Tune-Protect-Group\" rel=\"noopener\">Read more<\/a><\/strong><\/div>\r\n<\/div>\r\n\r\n\t\r\n<\/div>\r\n\t\t\t\r\n\r\n\t\t\t\r\n<link href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/OwlCarousel2\/2.3.4\/assets\/owl.carousel.min.css\" rel=\"stylesheet\" \/><script src=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/OwlCarousel2\/2.3.4\/owl.carousel.min.js\"><\/script>\t\t\t\r\n\r\n<div class=\"row ESG_rating\">\r\n<div class=\"title text-center\" style=\"margin-bottom:24px;\">Our Sustainability Awards and Recognitions<\/div>\r\n\r\n<div class=\"col-md-6 line\" >\r\n\r\n<h5>ESG Rating<\/h5> \r\n<img src=\"https:\/\/s3-ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/ESG_Rating_2026.png\" alt=\"\" height=\"45\"><br>\r\n4.3 out of 5.0<br>\r\n<small><i>(as at December 2025)<\/i><\/small>\r\n<\/div>\r\n\r\n<div class=\"col-md-6\">\r\n<h5>ESG Grading Band<\/h5>\r\n\r\n<img src=\"https:\/\/s3-ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/ESG_Grading_Band.png\" alt=\"\" height=\"45\"><br>Top 26-50% quartile <br>\r\n<small><i>(as at December 2023)<\/i><\/small><br>\r\n<\/div>\r\n\r\n<\/div>\r\n\t\t\t\r\n<br>\r\n<div class=\"text-center\">\r\nOur commitment towards ESG is reflected in the continuous improvement of our FTSE4Good ESG Rating and Grading Band. <br><a href=\"href=\"https:\/\/www.lseg.com\/en\/ftse-russell\/esg-scores\" target=\"_blank\" rel=\"noopener\">Read more<\/a> <\/div>\r\n\t\t\t\r\n<!-- reward -->\r\n<div class=\"ir-page-full\">\r\n<div class=\"award-section\">\r\n       \r\n<div class=\"container lg award\">\r\n         <div class=\"row\">\r\n          <div class=\"award_list col-sm-3\">\r\n                 <img src=\"https:\/\/s3-ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/MSWG-ASEAN-Corporate-Governance-Awards-2021.png\"><br>\r\n                 <strong> MSWG &#8211; ASEAN Corporate Governance Awards<\/strong><br>Industry Excellence Award for CG Disclosure<br>(Financial Services) 2021\r\n            <\/div>\r\n            <div class=\"award_list col-sm-3\">\r\n               <img src=\"https:\/\/s3-ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/The-Edge%E2%80%93ESG-Awards-2022.png\"><br>\r\n                <strong>The Edge \u2013 ESG Awards 2022 <\/strong><br> GOLD award for Most Improved Performance<br>over 3 Years \r\n            <\/div>\r\n            <div class=\"award_list col-sm-3\">\r\n               <img src=\"https:\/\/s3-ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/IR-Magazine-South-East-Asia-Awards-2022.png\"><br>\r\n                <strong>Best Annual Report <\/strong><br> IR Magazine South East Asia <br>Awards 2022\r\n            <\/div>\r\n             <div class=\"award_list col-sm-3\">\r\n               <img src=\"https:\/\/s3.ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/NACGSA_award_25.png\"><br>\r\n                <strong>National Corporate Governance and Sustainability Awards (NACGSA) <\/strong><br> Top 50 Public Listed Companies by MSWG, ranked 35th out of 847 Public Listed Companies\r\n            <\/div>\r\n\r\n         <\/div> <\/div>\r\n      <\/div>\r\n  <\/div>\t\t\t\r\n\r\n\r\n\t\t<\/div>\r\n\t\t<div class=\"tab_wrap\">\r\n\t\t\t\t\t\t\t\t\r\n<img  src=\"https:\/\/s3.ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/images\/TuneProtect-Sustainability-Governance-Org.png\" alt=\"\">\r\n<div style=\"text-align:center\"><small><a href=\"https:\/\/s3.ap-southeast-1.amazonaws.com\/tuneprotect.com\/tpr\/static-tuneprotect\/pdf\/TuneProtect-Sustainability-Governance-Org.pdf\" rel=\"noopener\" target=\"_blank\">Download in PDF format<\/a><\/small><\/div>\r\n<br><br>\r\n<div class=\"footnote\">\r\n<div class=\"row\">\r\n<div class=\"col-sm-12\">\r\n* Responsibilities in managing climate-related risks are allocated across the three lines of defence. \r\n<ul>\r\n<li>1st line of defence \u2013 Business units identify and manage risks (including climate-related risks) associated with their day-to-day operations. <\/li>\r\n<li>2nd line of defence &#8211; Risk management function undertakes climate-related risk assessments and monitoring. Compliance unit ensures adherence to applicable laws, regulations &#038; internal policies.  <\/li>\r\n<li>3rd line of defence \u2013 Internal audit provides independent review and objective assurance <\/li>\r\n<\/ul>\r\n<strong>Details of the responsibilities are stipulated in the respective policies <\/strong>\r\n\r\n<\/div>\r\n<\/div><br><br>\r\n<div class=\"row\">\r\n<div class=\"col-sm-6\">\r\n<strong>Task Force on Climate-Related Financial Disclosures (TCFD) 1a<\/strong><br>\r\nDescribe the board\u2019s oversight of climate-related risks and opportunities.\r\n<br><br>\r\n<strong>TCFD1b<\/strong><br>\r\nDescribe management\u2019s role in assessing and managing climate-related risks and opportunities.\r\n<br><br>\r\n<strong>Global Reporting Initiative (GRI) 2-12<\/strong><br>\r\nRole of the highest governance body in overseeing the management of impacts\r\n<br><br>\r\n<strong>GRI 2-14 <\/strong><br>\r\nRole of the highest governance body in sustainability reporting\r\n\r\n<\/div>\r\n<div class=\"col-sm-6\">\r\n<strong>Sustainability Reporting Guide (SRG)1.1a<\/strong><br>\r\nQuestion (a): Who is responsible for the oversight of the company&#8217;s material sustainability matters?<br>\r\nQuestion (b): What is the nature of oversight performed?\r\n<br><br>\r\n<strong>SRG1.1b<\/strong><br>\r\nQuestion (b): What is the nature of oversight performed?\r\n<br><br>\r\n<strong>SRG1.2a<\/strong><br>\r\nQuestion (a): Who is responsible for the strategic management of the company&#8217;s material sustainability matters?\r\n<br><br>\r\n<strong>SRG1.2b<\/strong><br>\r\nQuestion (b): What is the nature of strategic management performed?\r\n<br><br>\r\n<strong>SRG1.3a<\/strong><br>\r\nQuestion (a): Who performs\/implements sustainability-related tasks and initiatives on a day-to-day basis?\r\n\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<br><br>\r\n\r\n\t\t\t\r\n\t\t<\/div>\r\n\t\t<div class=\"tab_wrap\">\r\n\r\n                               <p style=\"text-align: justify;\">At Tune Protect, we strive to create a shared value among our shareholders. We regularly engage with our stakeholders to understand and address their evolving priorities. We employ a variety of mechanisms for engagement to gain a holistic picture of the sustainability matters that are of utmost concern to our diverse stakeholders, who comprise of customers, regulators, government bodies, shareholders, investors, analysts, employees, agents and intermediaries, local communities, media and business partners.<\/p>\r\n<p>Below is a list of our stakeholders and how we engage them.<\/p>\r\n\r\n\r\n<div class=\"tbrsp dataTables_wrapper\">\r\n\t           <table class=\"rwd-tables songs-table\" width=\"100%\" >\r\n        <thead>\r\n            <tr class=\"theader\">\r\n\t\t\t\t<th style=\"width:20%;\">Stakeholder Group<\/th>\r\n\t\t\t\t<th style=\"width:55%;\">Method of Engagement <\/th>\r\n\t\t\t\t<th style=\"width:25%;;\">Frequency of Engagement<\/th>\r\n            <\/tr>\r\n        <\/thead>\r\n\t\t<tbody>\r\n\t\t\t\r\n\t\t\t<tr valign=\"top\" class=\"bn\">\r\n\t\t\t\t<td class=\"position tnonefirst\">Customers<\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Customer Service Centre<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Location and operating hours available on the <a href=\"https:\/\/buy.tuneprotect.com\/contactUs\" target=\"_blank\" rel=\"noopener\">corporate website<\/a><\/span><\/td>\r\n\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tbn\">\r\n\t\t\t\t<td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Customer satisfaction survey<br>(Biannual customer NPS, ongoing transactional NPS, Contact Centre Feedback)<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Bi-annual, As and when<\/span><\/td>\r\n\t\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tbn\">\r\n\t\t\t\t<td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Digital platforms and social media platforms<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>24\/7<\/span><\/td>\r\n\t\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tbn\">\r\n\t\t\t\t<td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Social media platforms\u200b<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>24\/7<\/span><\/td>\r\n\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t\r\n\t\t\t<tr valign=\"top\" class=\"tbn\">\r\n\t\t\t\t<td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Email<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>As and when<\/span><\/td>\r\n\t\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tn last-space\">\r\n\t\t\t\t<td class=\"tnonelast\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Online survey (sustainability survey)<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Biennial <\/span><\/td>\r\n\t\t\t\t\r\n            <\/tr>\r\n            <!----------------------------->\r\n\t\t\t<tr valign=\"top\" >\r\n\t\t\t\t<td class=\"tnone\"><span class=\"first-tab\">Regulators and\u200b government bodies<\/span><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Regulatory reporting\u200b<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Monthy, Quarterly, Biannual, Annually <\/span><\/td>\r\n\t\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t\r\n\t\t\t<tr valign=\"top\" >\r\n\t\t\t\t<td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Correspondence and monitoring via letters, emails and calls<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>As required<\/span><\/td>\r\n\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\">\r\n\t\t\t\t<td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Face-to-face meetings and review<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Scheduled\/Ad-hoc<\/span><\/td>\r\n\t\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" >\r\n\t\t\t\t<td class=\"tnonelast\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Online survey (sustainability survey)<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Biennial<\/span><\/td>\r\n\t\t\t\r\n            <\/tr>\r\n            <!--------------------------------------->\r\n\t\t\t<tr valign=\"top\" class=\"bn\">\r\n\t\t\t\t<td class=\"position tnonefirst\">Shareholders, investors and analysts<\/td>\r\n\t\t\t\t<td class=\"scope\"><span>AGM (Annual Reports, Shareholders\u2019 Circulars and CG Report)<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Annually<\/span><\/td>\r\n\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tbn\">\r\n                                <td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Analyst briefings (analyst presentation decks, financial statements and press releases) <\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Quarterly<\/span><\/td>\r\n\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tbn\">\r\n\t\t\t\t<td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Regular dialogues (one-on-one and group meetings, webinars, conferences, roadshows and Corporate Days)<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Ad-hoc basis <\/span><\/td>\r\n\t\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tbn\">\r\n\t\t\t\t<td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Investor Relations webpage<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>24\/7<\/span><\/td>\r\n\t\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t\r\n\t\t\t<tr valign=\"top\" class=\"tn last-space\">\r\n\t\t\t\t<td class=\"tnonelast\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Online survey (sustainability survey analysts, institutional and retail investors\u2019 feedback)<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Ad hoc basis, Biennial<\/span><\/td>\r\n\t\t\t\t\r\n            <\/tr>\r\n            <!-------------------------------->\r\n            <tr valign=\"top\" class=\"bn\">\r\n\t\t\t\t<td class=\"position tnonefirst\">Employees<\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Annual Integrity Month (AIM) Campaign<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Annually<\/span><\/td>\r\n\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tbn\">\r\n                                <td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Internal engagement activities (including onboarding workshops, in-house webinars, town halls, team building, social media platform on Viva Engage)<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Monthly, Quarterly, Ad hoc basis<\/span><\/td>\r\n\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tbn\">\r\n\t\t\t\t<td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Performance reviews<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>On-going <\/span><\/td>\r\n\t\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tbn\">\r\n\t\t\t\t<td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Policies and procedures<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Via Corporate intranet<\/span><\/td>\r\n\t\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t \r\n\t\t\t<tr valign=\"top\" class=\"tn last-space\">\r\n\t\t\t\t<td class=\"tnonelast\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Online survey (sustainability survey)<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Biennial<\/span><\/td>\r\n\t\t\t\r\n            <\/tr>\r\n            <!-------------------------------->\r\n            <tr valign=\"top\" class=\"bn\">\r\n\t\t\t\t<td class=\"position tnonefirst\"><span class=\"first-tab\">Agents and intermediaries<\/span><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Training and awareness<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Annually<\/span><\/td>\r\n\t\r\n\t\t\t<\/tr>\r\n\t\t\t\r\n\t\t\t<tr valign=\"top\" class=\"tn last-space\">\r\n\t\t\t\t<td class=\"tnonelast\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Online survey (sustainability survey)<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Biennial<\/span><\/td>\r\n\t\t\t\t\r\n            <\/tr>\r\n\t\t\t\r\n\t\t\t<tr valign=\"top\" class=\"tn last-space\">\r\n\t\t\t\t<td class=\"tnonelast\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Project Progress Update meeting with stakeholders<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Ongoing<\/span><\/td>\r\n\t\t\t\t\r\n            <\/tr>\r\n            <!-------------------------------->\r\n            <tr valign=\"top\" class=\"bn\">\r\n\t\t\t\t<td class=\"position tnonefirst\">Local communities<\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Community activities<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Scheduled\/Ad hoc basis<\/span><\/td>\r\n\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tbn\">\r\n                                <td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Community partnerships<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Scheduled\/Ad hoc basis<\/span><\/td>\r\n\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tn last-space\">\r\n\t\t\t\t<td class=\"tnonelast\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Online survey (sustainability survey)<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Biennial<\/span><\/td>\r\n\t\t\t\t\r\n            <\/tr>\r\n            <!-------------------------------->\r\n            <tr valign=\"top\" class=\"bn\">\r\n\t\t\t\t<td class=\"position tnonefirst\">Media<\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Media engagements<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>As required<\/span><\/td>\r\n\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tbn\">\r\n                                <td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Media interviews and press releases<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Monthly<\/span><\/td>\r\n\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tbn\">\r\n\t\t\t\t<td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Company\/Corporate events<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Biannually<\/span><\/td>\r\n\t\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tn last-space\">\r\n\t\t\t\t<td class=\"tnonelast\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Online survey (sustainability survey)<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Biennial<\/span><\/td>\r\n\t\t\t\t\r\n            <\/tr>\r\n            <!-------------------------------->\r\n            <tr valign=\"top\" class=\"bn\" >\r\n\t\t\t\t<td class=\"position tnonefirst\">Business partners<\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Meetings (face-to-face\/virtual, and group meetings)<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Scheduled\/Ad hoc basis<\/span><\/td>\r\n\t\r\n\t\t\t<\/tr>\r\n\t\t\t<tr valign=\"top\" class=\"tbn\">\r\n                                <td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Due Dilligence<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Onboarding and upon renewal<\/span><\/td>\r\n\t\t\t\r\n\t\t\t<\/tr>\r\n\r\n                       <tr valign=\"top\" class=\"tbn\">\r\n                                <td class=\"tnone\"><\/td>\r\n\t\t\t\t<td class=\"scope\"><span>Online survey (partner engagement survey)<\/span><\/td>\r\n\t\t\t\t<td class=\"freq\"><span>Annually<\/span><\/td>\r\n\t\t\t\r\n\t\t\t<\/tr>\r\n\t\t\t \r\n\t\t<\/tbody>\r\n    <\/table>\r\n\t\r\n<br>\r\n<div style=\"text-align:center\">\r\n   <a href=\"#\" class=\"load_more btn btn-hover btn-danger\" id=\"songs-load\">Load more<\/a>\r\n   <a href=\"#\" class=\"load_more btn btn-hover btn-danger\" id=\"songs-view-less\">View less<\/a>\r\n<\/div>\t\r\n<\/div>\r\n  <br><br>\t\r\n<\/div>\r\n\r\n    \r\n\t\t\r\n\t\t<div class=\"tab_wrap\">\r\n\t\t\t<div class=\"tab_content\">\r\n             \r\n\t<p style=\"text-align: justify;\">At Tune Protect, we remain committed to ethical business practices, recognising that transparency, integrity and accountability are fundamental to maintaining trust and safeguarding our reputation. Any lapse in these standards carries significant financial and reputational risks, which is why we remain resolute in fostering a culture of honesty and responsibility.<\/p>\r\n\t\t\t\t\r\n<!--tab-->\r\n<div id=\"business-info\" class=\"panel-group\">\r\n\t\r\n     <div class=\"panel\"><!--pillar1-->\r\n        <div id=\"pillar-head-1\" class=\"panel-heading\">\r\n            <h4 class=\"panel-title\">\r\n                <a class=\"collapsed\" href=\"#pillar-1\" data-toggle=\"collapse\" data-parent=\"#business-info\"> <i class=\"fa toggle-icon pull-right\"><\/i>Upholding Ethical Business Practices<\/a>\r\n            <\/h4>\r\n        <\/div>\r\n\r\n        <div id=\"pillar-1\" class=\"panel-collapse collapse out\">\r\n            <div class=\"panel-body\">\r\n            \r\n           Ethical business practices are at the heart of Tune Protect\u2019s operations, reinforced by a strong framework that upholds our core values and commitment to integrity.\r\n\r\n              <\/div>\r\n        <\/div>\r\n     <\/div>\r\n\t\r\n\t\r\n\t<div class=\"panel\"><!--pillar2-->\r\n        <div id=\"pillar-head-2\" class=\"panel-heading\">\r\n            <h4 class=\"panel-title\">\r\n                <a class=\"collapsed\" href=\"#pillar-2\" data-toggle=\"collapse\" data-parent=\"#business-info\"> <i class=\"fa toggle-icon pull-right\"><\/i> Anti-Bribery and Corruption System: ZERO TOLERANCE Against Bribery &#038; Corruption<\/a>\r\n            <\/h4>\r\n        <\/div>\r\n\r\n        <div id=\"pillar-2\" class=\"panel-collapse collapse out\">\r\n            <div class=\"panel-body\">\r\n            \r\n         The Group upholds a firm commitment to ethical business conduct, maintaining a zero-tolerance approach towards bribery, corruption, fraud, money laundering and abuse of power.\r\n\r\n              <\/div>\r\n        <\/div>\r\n     <\/div>\r\n\t\r\n\t<div class=\"panel\"><!--pillar3-->\r\n        <div id=\"pillar-head-3\" class=\"panel-heading\">\r\n            <h4 class=\"panel-title\">\r\n                <a class=\"collapsed\" href=\"#pillar-3\" data-toggle=\"collapse\" data-parent=\"#business-info\"> <i class=\"fa toggle-icon pull-right\"><\/i> Whistleblowing and Grievance Mechanisms<\/a>\r\n            <\/h4>\r\n        <\/div>\r\n\r\n        <div id=\"pillar-3\" class=\"panel-collapse collapse out\">\r\n            <div class=\"panel-body\">\r\n            \r\n           All reports are forwarded directly to the RMC Chairman, who will determine whether the Whistleblowing Investigation Team (\u2018\u2018WBIT\u2019\u2019) should proceed with further action. The system also simultaneously notifies the WBIT.\r\n\r\n              <\/div>\r\n        <\/div>\r\n     <\/div>\r\n\t<br><br>\r\n\tAmong the initiatives carried out relevant to this is our Compulsory Integrity Training for New Hires, the CoC Online Training Modules, and our alignment with globally recognized human rights frameworks.\r\n\t \r\n\t\r\n\t \r\n\t\r\n <\/div>\r\n\r\n\t<!--end tab-->\r\n<br><br>\t\r\n\t\t        \r\n\t <\/div>\r\n\r\n                <\/div>\r\n\r\n\t\r\n                <div class=\"tab_wrap\">\r\n\r\n\t\r\n\r\n        <!--end tab-->\r\n\r\n       <div class=\"tab_content\">\r\n\r\n      \r\n\r\n              <p style=\"text-align: justify;\">We continued to be guided by robust core policies and frameworks designed to uphold data governance, privacy and cybersecurity. These principles ensure that we manage data responsibly, protect privacy and implement effective cybersecurity measures:\r\n\t\t\t\t<ul>\r\n\t\t\t\t\t <li>Group Privacy and Data Risk Management Policy (aligned with BNM\u2019s Policy Document on Management of Customer Information and Permitted Disclosures) <\/li>\r\n\t\t\t\t\t<li>BNM\u2019s Policy Document on Risk Management in Technology (\u201cRMiT\u201d)  <\/li>\r\n\t\t\t\t\t<li> Personal Data Protection Act 2010 (\u201cPDPA\u201d)  <\/li>\r\n\t\t\t\t<\/ul>\r\n\t\t\t\t\r\n\r\n                                <\/p>\r\nAmong the initiatives carried out relevant to this is Strengthening Data Governance, Heightening Cybersecurity Awareness and training, and dissemination of notices on recognised threats internally.\r\n\r\n<br><br> \r\n\r\n        \r\n\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"PPP Menu ESG INSIGHTS SUSTAINABILITY STATEMENT OUR GOVERNANCE OUR BUSINESS OUR ENVIRONMENT OUR PEOPLE &#038; COMMUNITY ALIGNMENT WITH UN SDGs SUSTAINABILITYFRAMEWORK GOVERNANCESTRUCTURE STAKEHOLDERENGAGEMENT CORPORATE GOVERNANCE, ETHICS AND RISK MANAGEMENT DATA GOVERNANCE, PRIVACY AND CYBERSECURITY Tune Protect aims to look beyond mere financial success and are committed to the Triple Bottom Line as responsible corporate citizens, [&hellip;]","protected":false},"author":20,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"fullwidth-template-left.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/pages\/6376"}],"collection":[{"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/comments?post=6376"}],"version-history":[{"count":53,"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/pages\/6376\/revisions"}],"predecessor-version":[{"id":10224,"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/pages\/6376\/revisions\/10224"}],"wp:attachment":[{"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/media?parent=6376"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}