{"id":4465,"date":"2018-05-28T15:47:19","date_gmt":"2018-05-28T07:47:19","guid":{"rendered":"https:\/\/www.tuneprotect.com\/my\/?p=4465"},"modified":"2024-01-23T15:59:20","modified_gmt":"2024-01-23T07:59:20","slug":"customer-satisfaction-index-survey","status":"publish","type":"post","link":"https:\/\/www.tuneprotect.com\/my\/2018\/05\/customer-satisfaction-index-survey\/","title":{"rendered":"Customer Satisfaction Index Survey"},"content":{"rendered":"In a recent review conducted by Bank Negara Malaysia (BNM) on the insurance industry\u2019s clients\u2019 charters, the industry had been advised to establish processes to measure services against the published charters for long-term benefits.\r\n<br><br>\r\nTo measure the customer service levels in the industry based on the Customer Service Charter (CSC), the industry has engaged <a href=\"http:\/\/www.nielsen.com\/my\" target=\"_blank\" rel=\"noopener\">Nielsen Malaysia <\/a> to conduct a survey that will be ongoing from <strong>21 May &#8211; 7 September 2018<\/strong>.\r\n<br><br>\r\nShould you be approached for this survey (through phone calls\/face-to-face interviews), we would appreciate your participation to help us improve our customer service levels, to better serve you in the future. \r\n<br><br>\r\nFor more information, or if you wish to re-confirm this survey, please contact our Customer Experience Representatives at 1 800 88 5753 or alternatively, you may email at <a href=\"mailto:hello.my@tuneprotect.com\">hello.my@tuneprotect.com<\/a>. \r\n<br><br>\r\nWe thank you for your support. \r\n\r\n\r\n","protected":false},"excerpt":{"rendered":"In a recent review conducted by Bank Negara Malaysia (BNM) on the insurance industry\u2019s clients\u2019 charters, the industry had been advised to establish processes to measure services against the published charters for long-term benefits. To measure the customer service levels in the industry based on the Customer Service Charter (CSC), the industry has engaged Nielsen [&hellip;]","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[],"_links":{"self":[{"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/posts\/4465"}],"collection":[{"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/comments?post=4465"}],"version-history":[{"count":4,"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/posts\/4465\/revisions"}],"predecessor-version":[{"id":9090,"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/posts\/4465\/revisions\/9090"}],"wp:attachment":[{"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/media?parent=4465"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/categories?post=4465"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tuneprotect.com\/my\/wp-api\/wp\/v2\/tags?post=4465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}