1. What is Tune Protect Home Easy?
Tune Protect Home Easy is an online HouseOwner & HouseHolder Insurance, providing coverage for your building & home content against loss or damage by fire, lightning, explosions, flood, burst pipe, or by any perils mentioned in the policy.
2. What are the additional coverages under Tune Protect Home Easy?
In addition to standard HouseOwner & HouseHolder Insurance, Home Easy provides reimbursement of an increase in water bill arising from an unexpected burst pipe(s). You can also purchase our additional add-on package available under Home Easy by paying an additional premium. The packages include Landlord Insurance Pack, Mortgage Loan Protection Pack, Home Care Pack & Smart Home Device Protection Pack.
3. Do I need to purchase both Houseowner & Householder under Tune Protect Home Easy?
We allow the flexibility to purchase either Section 1 – HouseOwner or Section 2 - HouseHolder or both sections. Personal Liability (coverage up to RM250,000) will be given as complimentary when you purchase both Section 1 & 2 with us.
4. Can I pay an extra premium to get coverage under Section 4 - Personal Liability?
Yes, you can pay an additional premium of RM50 to opt for Personal Liability (coverage up to RM250,000), if you only purchase Section 1: HouseOwner or Section 2: HouseHolder.
5. What are the additional perils or extension available for Tune Protect Home Easy?
• Subsidence and landslip
• Riot, strike and malicious damage
• Accidental damage to Plate Glass
6. I am staying in a wooden house, can I buy Home Easy?
Currently, Home Easy application only accepts houses that are constructed of brick/concrete walls, reinforced concrete floor and roofed with tiles/concrete/asbestos, and are solely used for private residential purpose.
7. How do I decide my Sum Insured?
The sum insured for your property must be the actual cost of rebuilding including any renovation and inflation to avoid under-insurance. You may use Building Cost Calculator (BCC) from PIAM https://piam.org.my/building-cost-calculator-bcc/ as your reference.
It is important to get your Sum Insured right to avoid underinsurance.
8. Where can I get more information?
If you have any enquiries, please contact us at:
Tune Insurance Malaysia Berhad
Level 9, Wisma Tune,
No. 19, Lorong Dungun,
Damansara Heights, 50490 Kuala Lumpur
Tel: 1800 88 5753
Fax: +603-2094 1366
Website: www.tuneprotect.com
Email: [email protected]
Withdrawal from Bank
1. The bank mentioned that it is compulsory to purchase from their panel of insurers otherwise they might not approve my loan. Is this true?
As a consumer, you have the right to arrange your own insurance. You may refer to the excerpt from BNM Prohibited Business Conduct below:
“As provided under the Product Transparency and Disclosure Guidelines, while the FSP may provide quotations for the insurance or takaful offered by the FSP’s panel, the financial consumer must be allowed to use the service of non-panel insurers or takaful operators if they choose to do so.”
2. What is the minimum insurance requirement from the bank and does Tune Protect Home Easy meet the requirement?
A standard cover under HouseOwner (Section 1 – Building) of Tune Protect Home Easy policy meets the bank’s requirement. It provides all basic fire named perils like Fire & Lightning, Flood, Explosion, Impact Damage, Earthquake, Theft and more, except for Subsidence & Landslide and RSMD (Riot, Strike & Malicious Damage) where you can choose to purchase with an additional premium.
3. The bank claimed that I am underinsured and wants me to get insured with their panel of insurers that will offer sufficient coverage based on loan value. What should I do?
Your current loan value might not be the reconstruction cost of the same building. In the event of loss, claim settlement will be based on the reconstruction cost of the same building. Hence, you’ll need to ensure you have an adequate Sum Insured based on the reconstruction cost.
4. My Home Insurance policy from the bank will be expired in December. When should I purchase/renew the Home Insurance from Tune Protect Home Easy?
You are advised to purchase the Home Insurance from us before your existing policy’s expiry date. In most circumstances, you can purchase our Home Insurance policy 2 months in advance and send the insurance policy to the bank.
5. I have sent Tune Protect Home Easy to the bank and yet the bank has arranged another policy for me and my account has been charged. How can I cancel the bank policy?
You need to send Tune Protect Home Easy policy to the bank and seek their acknowledgement. Subsequently, you can request for cancellation on the bank policy for a refund. You are required to follow up closely with the bank on the refund once you have sent them the email.
6. I have two Home Insurance policies. I want to cancel the bank's policy. Can I get a refund?
It is subject to the bank’s cancellation of policy condition and it may be different from case to case. The sample of self-arranged policy letter can be found here. You are required to follow up closely with the bank on the refund.
7. If I buy HouseOwner & HouseHolder, the content does not belong to the bank and yet the mortgagee clause is included in the policy. Please advise.
Insured items can be separated in the policy and the mortgagee clause is only applicable to the item where the bank has interest. In this case, the mortgagee clause shall only apply to the building and can be stated in the policy.
8. Should I state my wife’s name for Home Insurance if the house ownership is a joint name with me?
Yes, in this case, you and your wife’s name will need to be stated in the Home Insurance policy.
9. My current policy with the bank has a 5% rebate. Can Tune Protect Home Easy offer the same?
Home Easy offers 15% rebate for customers who purchase online.