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Tune Protect Travel - AirAsia

About

Tune Protect Travel - AirAsia is the protection you need for any travel plan. It is designed to ease your journey providing comprehensive coverage with Personal Accident benefits claimable up to HK$600,000 at an affordable price. Just sit back and let us take care of your traveling woes, from loss or damage of baggage to flight cancellation or even medical attention.

Specify your purchase date to see the benefits that apply to you

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Benefits

Before
During
After
<
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Note:

  1. On/After 16th January 2020 - This plan is underwritten by Bolttech Insurance (Hong Kong) Company Limited
  2. Prior to 16th January 2020 - This plan is underwritten by AXA General Insurance Hong Kong Limited

Plan Rates

Plan Type Premium Levy^ Total Premium (Includes levy^)
One Way HKD 37.50 HKD 0.02 HKD 37.52

 

^Levy collected by the Insurance Authority has been imposed at the applicable rate. For further information, please visit www.fwd.com.hk/en/insurance-levy or contact FWD Service Hotline at 3123 3123.

 

Plan Type Premium Levy^ Total Premium (Includes levy^)
Return (1 - 10 days) HKD 81.25 HKD 0.05 HKD 81.30
Return (11 - 30 days) HKD 81.25 HKD 0.05 HKD 81.30
Return (31 - 40 days) HKD 125.00 HKD 0.08 HKD 125.08
Return (41 - 50 days) HKD 152.00 HKD 0.09 HKD 152.09
Return (51 - 60 days) HKD 179.00 HKD 0.11 HKD 179.11
Return (61 - 70 days) HKD 206.00 HKD 0.12 HKD 206.12
Return (71 - 80 days) HKD 233.00 HKD 0.14 HKD 233.14
Return (81 - 90 days) HKD 260.00 HKD 0.16 HKD 260.16

 

^Levy collected by the Insurance Authority has been imposed at the applicable rate. For further information, please visit www.fwd.com.hk/en/insurance-levy or contact FWD Service Hotline at 3123 3123.

 

Plan Type Premium Levy^ Total Premium (Includes levy^)
One Way HKD 37.50 HKD 0.03 HKD 37.53

 

^Levy collected by the Insurance Authority has been imposed at the applicable rate. For further information, please visit www.fwd.com.hk/en/insurance-levy or contact FWD Service Hotline at 3123 3123.

Plan Type Premium Levy^ Total Premium (Includes levy^)
Return (1 - 10 days) HKD 81.25 HKD 0.07 HKD 81.32
Return (11 - 30 days) HKD 81.25 HKD 0.07 HKD 81.32
Return (31 - 40 days) HKD 125.00 HKD 0.11 HKD 125.11
Return (41 - 50 days) HKD 152.00 HKD 0.13 HKD 152.13
Return (51 - 60 days) HKD 179.00 HKD 0.15 HKD 179.15
Return (61 - 70 days) HKD 206.00 HKD 0.18 HKD 206.18
Return (71 - 80 days) HKD 233.00 HKD 0.20 HKD 233.20
Return (81 - 90 days) HKD 260.00 HKD 0.22 HKD 260.22

 

^Levy collected by the Insurance Authority has been imposed at the applicable rate. For further information, please visit www.fwd.com.hk/en/insurance-levy or contact FWD Service Hotline at 3123 3123.

Plan Type Premium Levy^ Total Premium (Includes levy^)
One Way HKD 37.50 HKD 0.03 HKD 37.53

 

^Levy collected by the Insurance Authority has been imposed at the applicable rate. For further information, please visit www.fwd.com.hk/en/insurance-levy or contact FWD Service Hotline at 3123 3123.

Plan Type Premium Levy^ Total Premium (Includes levy^)
Return (1 - 10 days) HKD 81.25 HKD 0.07 HKD 81.32
Return (11 - 30 days) HKD 81.25 HKD 0.07 HKD 81.32
Return (31 - 40 days) HKD 125.00 HKD 0.11 HKD 125.11
Return (41 - 50 days) HKD 152.00 HKD 0.13 HKD 152.13
Return (51 - 60 days) HKD 179.00 HKD 0.15 HKD 179.15
Return (61 - 70 days) HKD 206.00 HKD 0.18 HKD 206.18
Return (71 - 80 days) HKD 233.00 HKD 0.20 HKD 233.20
Return (81 - 90 days) HKD 260.00 HKD 0.22 HKD 260.22

 

^Levy collected by the Insurance Authority has been imposed at the applicable rate. For further information, please visit www.fwd.com.hk/en/insurance-levy or contact FWD Service Hotline at 3123 3123.

Policy Wording

Download and understand your plan details. This plan is underwritten by Bolttech Insurance (Hong Kong) Company Limited.

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by FWD General Insurance Limited.

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by FWD General Insurance Limited.

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by FWD General Insurance Limited.

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by FWD General Insurance Limited.

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by FWD General Insurance Limited.

View pdf

frequently asked questions

About
Purchasing
Coverage
Emergency
Claims
COVID-19
1. Who provides my Tune Protect Travel - AirAsia insurance cover?
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Tune Protect Travel - AirAsia is especially designed by Bolttech Insurance (Hong Kong) Company Limited with your needs in mind.

2. What is my insurance coverage under the Tune Protect Travel - AirAsia program?
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Coverage varies depending on your plan. Please read the Tune Protect Travel - AirAsia Policy Provision for a full description of the terms, conditions and exclusions of cover.

3. Does Tune Protect Travel - AirAsia enforce an age limit?
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Yes. Accompanying Infant must be aged between nine (9) days and two (2) years old. Insured Person must be above two (2) years old to qualify for Tune Protect Travel – AirAsia.

4. Do I need a medical examination to apply for any of the Tune Protect Travel - AirAsia policies?
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No. A medical examination is not required. However, please note that claims arising from pre-existing medical conditions are excluded under Tune Protect Travel - AirAsia . Please see FAQ 5 for more information.
5. Can I still buy Tune Protect Travel - AirAsia if I have a Pre-existing Condition?
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Yes, however, Tune Protect Travel - AirAsia has exclusions on Pre-existing Conditions as stated in the policy's Full Terms and Conditions.

"Pre-existing Condition" refers to any disease, Injury, disability or physical condition which existed at the time of applying this insurance or arrangement of Insured Journey in respect of the Insured Person, which presented signs or symptoms of which the Insured Person or Immediate Family Member was aware or should reasonably have been aware.

6. Can I pay extra to cover pre-existing medical conditions?
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No, there is no option to pay extra to obtain cover for pre-existing medical conditions under the Tune Protect Travel - AirAsia policies.

7. Can I amend my Tune Protect Travel - AirAsia?
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The Tune Protect Travel - AirAsia cannot be changed once your Certificate of Insurance is issued even if you are postponing or extending your trip.

8. Can I cancel my Tune Protect Travel - AirAsia?
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You may not cancel your Tune Protect Travel - AirAsia .

9. Is Tune Protect Travel - AirAsia premium refundable?
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Tune Protect Travel - AirAsia premium is non-refundable.

10. Do I have to carry a copy of my Certificate of Insurance with me when traveling?
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No, you don't need to carry a copy of your Certificate of Insurance.

11. Am I required to carry any additional documents to proof my purchase when I am traveling?
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No, your purchase confirmation is printed at the bottom of your AirAsia Itinerary.
12. What do I do if I did not receive or lost my Certificate of Insurance?
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If you do not receive the Certificate of Insurance, you can get a copy in the Policy Search page.

13. Where should I indicate my nominee for receiving benefits?
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You don't need to indicate a nominee for your Tune Protect Travel - AirAsia policy! Flight or Personal Accident benefits paid due to a fatal accident will be made to the estate of the Insured while other benefits are paid directly to the Insured.

14. What happens to my Tune Protect Travel - AirAsia Comprehensive if AirAsia reschedules my Return Flight to a later date?
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Your Tune Protect Travel - AirAsia Comprehensive is automatically extended to cover you up to a maximum of 3 days if your Return Flight is rescheduled by AirAsia to a later date.

15. How do I derive the cost per person for Tune Protect Travel - AirAsia if my purchase of the is for more than one person under the same Travel Itinerary?
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You may calculate the cost per person as follows: (Total Premium) * divided by (Number of Persons) **

* Please refer to your Travel Itinerary
** Subject to Age Limit Condition i.e must be at least 9 days old and not exceeding 75 years of age.

16. Where can I obtain the full terms and conditions of my Tune Protect Travel - AirAsia?
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The Full Terms and Conditions of your Tune Protect Travel - AirAsia can be found in our Policy Provision respectively.

Purchasing
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1. How do I purchase Tune Protect Travel - AirAsia?
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You can purchase Tune Protect Travel - AirAsia online while you are booking your flight/s on airasia.com, in Web Check-in, or through Manage My Booking.

2. Can I purchase Tune Protect Travel - AirAsia after I make my flight booking?
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Yes, Tune Protect Travel - AirAsia is made available in Manage My Booking or during Web Check In.

3. Can I purchase Tune Protect Travel - AirAsia if I am not a resident of Hong Kong?
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You can purchase Tune Protect Travel – AirAsia as long as you are an AirAsia Guest currently in Hong Kong and flying out of Hong Kong.
4. If I am travelling with my friend, do we both need to buy separate travel insurance policies?
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Yes, you both need to buy separate policies.

5. How do I purchase Tune Protect Travel - AirAsia for my accompanying infant?
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If you purchase Tune Protect Travel - AirAsia , your accompanying infant aged from 9 days to 2 years is covered against bodily injury caused by an accident as well.
6. Can I purchase Tune Protect Travel - AirAsia if I am traveling for more than 90 days?
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Tune Protect Travel - AirAsia is only valid up to 90 days from the Departure Date.

7. Can I purchase Tune Protect Travel - AirAsia One Way coverage if I purchased a return flight ticket?
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No, your Tune Protect Travel - AirAsia plan is based on your AirAsia Travel Itinerary, if you've purchased a return ticket, Tune Protect Travel - AirAsia (Return-Trip Plan) will cover you for that particular return trip.

Coverage
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1. Does my Baggage & Personal Effects Benefit cover theft?
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Yes, Tune Protect Travel - AirAsia covers theft and damage due to attempted theft as long as it occurs during your scheduled flight with AirAsia.

2. Is a video camera or any other item on loan or hire for the Journey covered?
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Yes, loaned items are covered under the Tune Protect Travel - AirAsia policies, subject to the applicable terms, conditions and exclusions. For example, video camera equipment must accompany you as personal cabin baggage, and must not be left unattended in a public place. We regard these items as 'personal effects'. Any claim arising must first be made under the owner's insurance, if applicable.*

3. Are gifts and articles purchased during the Journey covered?
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Yes they are covered under the Tune Protect Travel - AirAsia policies, subject to the terms, conditions and exclusions in the Policy Document

4. Would a suitcase shipped home early to save costs on excess baggage be covered under the Tune Protect Travel - AirAsia?
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No, any unaccompanied luggage is not covered unless transported by the carrier with whom you are travelling and arranged in conjunction with your travel ticket.

5. Can sum insured for baggage and personal effect cover under Tune Protect Travel - AirAsia be increased?
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No, there is no option under the policies to increase the cover provided for baggage, or any of the other benefits.

Emergency
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1. What shall I do if I encounter an accident abroad?
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Please call Tune Protect Travel - AirAsia 's Emergency Medical Service number: +852 58032270. This call is free and reverse charged. To do call collect, you are required to contact the local Telecommunication Operator to connect you to +852 58032270.

It is important that you call this number for more details before you take any action. As for outpatient treatment, please retain all original receipts and claim them upon your return to Hong Kong.

2. Can I continue with my medical treatment for injuries sustained overseas when I return home?
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Yes, you can continue your treatment as long as the initial treatment is received during the trip and all expenses are incurred within 30 days after the expiry of your Tune Protect Travel - AirAsia .

Claims
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1. How can I claim my outpatient accidental medical expenses under the Tune Protect Travel - AirAsia program?
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You will be reimbursed for your medical expenses incurred as a result of a covered event as stated in the policy's terms and conditions.

2. If I need treatment for an illness during my trip, can I claim for medical, hospital or any other related expenses?
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Yes, up to 10,000 HKD for medical expenses due to non-pre-existing illness (excess of 100HKD).

3. If the Customs Department were to confiscate anything from me, could I make a claim under the Tune Protect Travel - AirAsia?
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No, cover for claims arising from confiscation by authorities is excluded.

4. What is the time limit for me to file a claim?
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All claims must be submitted to Bolttech Insurance (Hong Kong) Company Limited within 30 days after the occurrence of the event together with the supporting documents.

5. What shall I do if I disagree with a claim decision made?
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Tune Protect Travel - AirAsia will advise you in writing of your rights to appeal the claim decision and the procedures for filing an appeal with Bolttech Insurance (Hong Kong) Company Limited.

6. I am not a resident of Hong Kong. How do I get my claim reimbursement?
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You may opt to receive your reimbursement via bank draft or telegraphic transfer. Kindly be advised that any cost, charges and/or fees in relation to overseas bank remittance and/or issuance of bank draft in respect of the settlement of your claim shall be borne solely by you.

COVID-19
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1. Are there any travel requirements I need to be aware of?
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Yes, some countries have specific requirements. We have compiled a list of the summarized regulations for Thailand and Singapore below.

As the travel requirements worldwide continue to change from time to time, there are times when the information stated below might not be up-to-date and may be obsolete at the time you are viewing it.

Therefore, for the latest information on your destination, we strongly encourage you to check the travel restrictions directly with the respective government of your destination country / state prior to purchasing the travel protection from us.

2. Which countries currently have travel requirements?
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Thailand

Due to COVID-19, Thailand has imposed several travel restrictions and requirements. All Thai and foreign nationals planning to enter the country must provide the following documentation:

  1. Certificate of Entry (COE) certifying that the person is allowed to enter the Kingdom, issued by the Royal Thai Embassy or Consulate.
  2. A Fit to Fly health certificate attesting that the traveler is fit to travel, issued within 72 hours before departure from the first embarkation point. The certificate must be in English.
  3. Medical certificate attesting that the traveler is free from COVID-19, issued within 72 hours from the date of arrival.
  4. An insurance policy that covers healthcare & treatment expenses for COVID-19, with a minimum coverage amount of USD $100,000.

Click here to purchase Tune iPass, which is underwritten and sold by Tune Protect Thailand (Tune Insurance Public Company Limited) and meets all the requirements above.

Singapore

  1. Starting 31st January 2021, Singapore requires all visitors to have a travel insurance policy that provides medical coverage for COVID-19 of at least SGD 30,000.The policy can be purchased from any Singapore-based or overseas insurer.
  2. Travellers who are not Singaporean Citizens or Permanent Residents and have recent travel history to high-risk countries/regions are required to take a COVID-19 Polymerase Chain Reaction (PCR) test within 72 hours prior to departure.
  3. Starting 24th January 2021, all travellers including Singaporean Citizens and Permanent Residents must take a COVID-19 PCR test upon arrival in Singapore. They are then required to serve 14 days quarantine upon arrival in Singapore.
  4. Starting 18th January 2021, all returning Singaporean Citizens and Permanent Residents from the United Kingdom and South Africa will be subject to an additional 7-day self-isolation.

Click here for more information on the Singapore government requirements.