- What is this product about?
Tune Protect Guard Easy is an insurance product designed to protect the Insured Person from loss of cash and personal valuables resulting from snatch theft and robbery.
- When I purchase Tune Protect Guard Easy, can I use credit card to pay for the insurance premium?
You may use your credit card or even your debit card to make the payment.
- I don’t have a credit card nor a debit card. Can I get another person to make the payment on my behalf?
Yes, you can. For security reasons and to enable a smooth payment process, please make sure you obtain acknowledgement and approval from the other person to use his/her credit card or debit card, before making the payment.
- Who can purchase this insurance?
All Malaysians or Residents who have a permanent address in Malaysia and who are above the age of 18 years and below 65 years only.
- When does my insurance coverage start?
Your coverage starts from the date of successful made your payment online.
- What is the duration of the insurance coverage?
The coverage period is for 12 calendar months from the date you have successful made your payment online. Subsequently, after the expiry date, you can purchase Tune Protect Guard Easy on a yearly basis.
- Can I buy more than one Tune Protect Guard Easy Insurance?
No, you can only purchase one policy for yourself, as the Insured Person, at any one time.
- What are some of the key terms and conditions that I should be aware of?
- Duty of Disclosure
- You must disclose all material facts in your application form fully and faithfully, otherwise your policy may be voided. Material facts are your age, medical condition and any other information that may affect your risk profile. If you are not sure whether a fact is material, please seek our advice.
- Payment Terms
- The insurance will not be effective unless the premium payable has been fully paid.
- Claims
- The Company will pay the lnsured Person(s) in accordance to the limits stated in the Schedule of Benefit for loss of Cash and Personal Valuables in consequence of a snatch theft or robbery outside his/ her house. Theft or robbery must be reported to the police.
- Limit of Liability per Plan
- Basic Plan – RM1,000.00 Any one Incident or per policy year
- Premier Plan – RM1,500.00 Any one Incident or per policy year
- Can I cancel my policy?
You may cancel the policy at any time by giving written notice to us. Upon cancellation, you may be entitled to a refund premium on pro-rated basis, subjected to you bearing RM15.00 administrative cost.
Refund Mechanism
If you purchase the product and cancel it after 30 days, the following refund is applicable
Scenario 1
When you request for cancellation at 30th day: Plan Premium: RM25.99 Administrative Cost: RM15.00
- Premium Chargeable: RM25.99 x (30/365) days = RM2.14
- Refundable Premium = Premium Paid - Premium Chargeable - Administrative Cost RM25.99 - RM2.14 - RM15.00 = RM8.85 Therefore the refundable premium is RM8.85
Scenario 2
When you request for cancellation after 6 months: Plan Premium: RM25.99 Administrative Cost = RM15.00
- Premium Chargeable: RM25.99 x (180/365) days = RM12.82
- Refundable Premium = Premium Paid - Premium Chargeable - Administrative Cost RM25.99 - Rm12.82 - RM15.00 = - RM1.83 Hence there is no refund in premium.
- How do I cancel the policy?
Please contact us at
https://tuneprotect.com/corporate/malaysia/contact-us for assistance.
Kindly share with us the following information:
- Certificate of Insurance
- NRIC number, Name of Insured
- Bank Account Number
- Name of Bank
for us to process your cancellation request.
- What do I need to do if there are changes to my contact details?
It is important that you inform us any changes of your contact details to ensure that all the correspondence reach you on a timely manner. Please email us at [email protected]
- Can I upgrade or downgrade the plan?
No, you are not entitled to upgrade or downgrade the plan.
- What happens when my claim has been paid?
Once your claim has been paid, your policy will terminate immediately.
- Can I buy Tune Protect Guard Easy again once my policy has been terminated pursuant to a claim settlement?
Yes, you can, with a condition that there must be a 1-year interval from date of claim and the date of re-purchase. For more information about Tune Protect Guard Easy Insurance Policy, you may refer the Product Disclosure Sheet.
- Will I receive any Tax Invoice if I purchase Tune Protect Guard Easy?
Yes, a Tax Invoice will be issued together with your Certificate of Insurance.