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Sports+ Frequently Asked Questions

1. What is this product about?
 
This policy provides compensation and reimbursement in the event of sports or non-sports related injuries, disability or death caused solely by violent, accidental, external and visible events, with the flexibility of term and pricing.
 
2. When I purchase Sports+ Policy, can I use my credit card to pay for the insurance premium?
 
You may use your credit card or debit card to make the payment.
 
3. I don’t have a credit card nor a debit card. Can I get another person to make the payment on my behalf?
 
Yes, you can. For security reasons and to enable a smooth payment process, please make sure you obtain acknowledgement and approval from the other person to use his/ her credit card or debit card, before making the payment.
 
4. What are the covers / benefits provided?
 
This policy covers:
Coverage Plan A
Up to (RM)
Plan B
Up to (RM)
Accidental Death & Permanent Disablement 30,000 50,000
Medical Expenses Reimbursement
* subject to an excess of RM50 per claim
3,000 5,000
Sports Equipment Reimbursement
* subject to insured being hospitalized
* limited cover, excludes wear & tear, mechanical failure & theft.
* subject to an excess of 10% per claim
500 1,000

Please refer to the schedule of benefits and the full features in the policy contract.

 

5. Who can purchase this policy?
  • 18 to 65 years old only.
  • All Malaysians and Non-Malaysian with a valid work permit and a permanent residential address in Malaysia or under the Malaysia My Second Home Program.

 

6. What is the duration of the insurance coverage?
 
We offer flexibility where you can buy coverage only for the duration you need, from 1 day up to a maximum of 1 year. The coverage shall commence once you have successfully made premium payment online and is specified in your certificate of insurance.

If you need Sports cover quickly, you may purchase the policy from our website at www.tuneprotect.com.
 
7. How much premium do I have to pay?
 
The total premium that you have to pay depends on your choice of plan and duration of policy. The premium ranges from RM15.00 to RM350.00 (including Service Tax and Stamp Duty). However, we reserve the right to change the premium amount in line with the applicable premium at the time of renewal.
 
8. What are the fees and charges that I have to pay?
 
The fees and charges that you will have to pay are:
  1. Service Tax is chargeable on the premium at the prevailing rate, where applicable
  2. Stamp Duty of RM10

 

9. What are some of the key terms and conditions that I should be aware of?

  • Importance of Disclosure - Pursuant to Section 129 and Paragraph 5 of Schedule 9 of Financial Service Act 2013 or any amendments thereof: you have a pre-contractual duty of disclosure and shall disclose all matters in the Proposal Form which you know, ought to know or reasonably expected to know which are relevant to the decision of the company to accept the risk or not and the rates and terms to be applied.

    Failure in making full disclosure and in answering the questions in the Proposal Form may result in avoidance of your contract of insurance, refusal or reduction of your claim(s), change of terms or termination of your contract of insurance. Your duty of disclosure shall continue until the time the contract is entered, varied or renewed.

    In addition, you also have a duty to tell the us immediately if at any time after your contract of insurance has been entered into, varied or renewed with us, any of the information given in the Proposal Form is inaccurate or has changed.
  • Fitness for Sports – You must be medically fit to participate in the sport undertaken and must not participate in the sport against doctor’s advice.
  • Changes of Occupation – You must notify us in writing if you change your occupation. We will then look at your new occupation to determine, for insurance purposes, whether it is still within the insurable occupation classes for this policy. If your new occupation falls under our excluded occupation, we will cancel the policy and refund your premium per our short rates table stated in policy contract.
  • Excluded Occupations:
    1. Full time military, airforce and navy personnel, police and civil defense personnel.
    2. Aerial photographers.
    3. Motor racer, entertainer, armed security guard.
    4. Manual worker regardless of whether any machinery or tools are used including but not limited wood working machinists, construction worker and kitchen help.
    5. Offshores rig worker, diver, firefighter, fishermen.
    6. Working onboard sea vessel or aircraft such as air crew, ship crew, shipyard worker.
    7. Working at height above 30 feet including but not limited to roofing activities, on the scaffolding or gondola.
    8. Mine or underground worker, in tunnel or quarry.
    9. Any occupation dealing with explosives, ammunition or hazardous substances.
    10. Racing Drivers.
    11. Circus performers.
    12. War correspondents.

 

10. What are the major exclusions under this policy?
  • Pre-existing conditions
  • War, nuclear, weapons of mass destruction
  • Sexually transmitted diseases, HIV and/or HIV related illnesses including AIDS
  • Psychosis, mental and nervous disorder, suicide, intentional and self-inflicted injury
  • Any illegal or unlawful act
  • If you are employed in the following areas:
    1. Professional sports, or sport coach who provides training to professional or national or state competition
    2. Flying as crew member or engage in any trade or technical operation in the aircraft
    3. Performing sports whilst you do not hold valid qualification or failure to comply to the safety or fitness requirement
  • If you are involved in any of the sports mentioned below:
    1. All forms of martial arts not limited to boxing, wrestling, karate and the likes when you participate in competitions whether as an amateur or professional.
    2. Aerobatics flying, sky surfing, wing suit flying.
    3. Base jumping.
    4. Cliff jumping, cliff diving and/or coasteering.
    5. Expedition to generally inaccessible and remote areas of a country or areas previously unexplored.
    6. American football, all forms of rugby, aussie rules and the likes.
    7. Heli-skiing
    8. Rock or snow or ice or alpine climbing performed solo, freestyle or climb without ropes and all forms of solo climbs.
    9. Sailing and/or yachting offshore.
  • Excluded Occupations are mentioned below:
    1. Full time military, air force and navy personnel;
    2. Police and civil defense personnel;
    3. Aerial photographers;
    4. Motor racer, entertainer and armed security guard;
    5. Manual worker regardless of whether any machinery or tools are used including but not limited to wood working machinists, construction worker and kitchen help;
    6. Offshores rig worker, diver, firefighter and fishermen;
    7. Working onboard sea vessel or aircraft such as air crew, ship crew and shipyard worker;
    8. Working at a height above 30 feet including but not limited to roofing activities, on the scaffolding or gondola;
    9. Mine or underground worker, in tunnel or quarry;
    10. Any occupation dealing with explosives, ammunition or hazardous substances;
    11. Racing Drivers;
    12. Circus performers;
    13. War correspondents.

 

11. Can I cancel my policy?
 
You can only cancel your policy if it is an annual plan, on fourteen (14) days’ notice to us. Upon cancellation, you will be entitled to a return of the premium for the time the Policy has been in force, per our short rates table stated in policy contract.

Short period rates per below:
Short Period Rates Percentage
Not exceeding 3 calendar months 50%
Exceeding 3 months but up to 6 months 75%
Exceeding 6 months 100%
 
12. What do I need to do if there are changes to my contact/personal details?
 
It is important that you inform us of any change in your profile including personal pursuits including your occupation which would affect the risk profile.
 
13. How do I update my beneficiary information?
 
You can update your beneficiary information here
 
14. Where can I get further information?
 
If you have any enquiries, please contact us at:

Tune Insurance Malaysia Berhad
Level 9, Wisma Tune N0. 19 Lorong Dungun
Damansara Heights 50490 Kuala Lumpur
Tel: 1 800 88 5753
Fax: 03-2094 1366
Email: [email protected]