Only applicable if you received the delay notification from AirAsia within 24 hours from your Schedule Time of Departure stated in your itinerary.
Delay more than 2 consecutive hours from scheduled departure time
For customers who received complementary “FLIGHT DELAY INSURANCE”,
when you buy AirAsia flight from 10-19 Feb 2023, click here for more info.
If you prefer to get things done digitally, choose to submit your claim online in these 3 simple steps.
All guests who have upgraded their fares to either Premium Flex/Premium Flatbed/Value Pack. You may refer to this illustration below.
This protection only applies to direct flights. It is not applicable to Fly-Thru, Island and City Transfers. Please also note that this protection does not apply to flights to Auckland, Honolulu and Dhaka.
No. The Baggage Delay & 1 hour On-time Guarantee Protection will be applicable to only that segment of your upgraded journey based on your Travel Itinerary.
Example scenario 1: