Help & Support

To ensure we serve you better, please contact the relevant country customer service centre according to your enquiry.
  • Malaysia
  • Thailand
  • Enquiry
  • Help & Support


Tune Protect General Insurance Related

Customer Service Hotline
1-800-88-5753 [email protected] Operating Hour:
Monday –Thursday (9AM – 5PM)
Friday (9AM – 4:30PM)
Level 8, Wisma Tune,
19 Lorong Dungun,
Damansara Heights,
50490 Kuala Lumpur,
Office Contact : 03-2056 6200

AirAsia Travel Protection Related Only

Help & Support

Auto Assist
1-800-22-8863 (24-hour Emergency Assistance) Panel Workshop
MiCare (Medical)
1-800-88-7940 (24-hour Medical Claims or Guarantee Letter) Panel Hospital
Medi-Dent (Dental)
1-800-88-9177  Monday to Friday (9.00am – 5.30pm) Dental Clinic
Travel Emergency Assistance
+603-7841 5788
For enquiries about Tune Protect Thailand:
+66 2-078-5656 [email protected] Working Hours :
(GMT +7)
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Bank Negara Malaysia – Employee Screening
Request for employment references as per Bank Negara Malaysia’s Employee Screening Policy are to be channeled to [email protected].
Please ensure that ‘Reference Template’ and written consent of the individual whom you are requesting for employment reference is provided.
For employer references, please contact [email protected]

Personal Data Protection Notice
By providing your personal information, you are deemed to have given consent and authorisation to Tune Protect to collect, use and/or disclose (whether in or outside of Malaysia) your personal information supplied to Tune Protect, to our affiliated companies or third party service providers for the purpose of contacting you by all modes of communication including telephone calls, SMS, emails or faxes in order to respond to your enquiry and to receive marketing, advertising and promotional information, messages, materials and/or documents about Tune Protect’s products and/or services.
You understand that you can choose to unsubscribe at any time if you no longer wish to receive any marketing/promotions from Tune Protect by writing to [email protected]. Please refer to Tune Protect’s Privacy Policy for more information.