ALIGNMENT WITH UN SDGs
- SUSTAINABILITY
FRAMEWORK - GOVERNANCE
STRUCTURE - STAKEHOLDER
ENGAGEMENT - CORPORATE GOVERNANCE,
ETHICS AND RISK MANAGEMENT - DATA GOVERNANCE,
PRIVACY AND CYBERSECURITY
Tune Protect aims to look beyond mere financial success and are committed to the Triple Bottom Line as responsible corporate citizens, aligning our sustainability efforts across three core dimensions: People, Planet, and Profits.
Our Sustainability Framework rests on four foundational pillars: Our Governance, Our Business, Our Environment, and Our People & Community. With our sustainability tagline, ‘In Tune for a Better Tomorrow,’ we are steering our sustainability journey to a brighter future.
To facilitate ongoing improvements in our sustainability performance, our Sustainability Committee (“SuCom”) and the Board review material topics annually.
Our Commitment to Sustainability
Our Sustainability journey is supported by our evolving commitments, among others:
- Continued employee integrity training, extended to include top management participation
- Conducted a cyber drill with 17 key participants across the organisation
- Improved FTSE4Good Bursa Malaysia Index score from 3.8 to 4.3, driven by enhanced climate disclosures and net zero commitments
- Recognised as Malaysia’s Company of the Year for Ethical Leadership & Social Impact at the Top Asia Corporate Ball 2025
- Reaffirmed our focus on customer experience through recognition at the CXP Best Customer Experience Awards 2025
- Launched Instant Payout, enabling near immediate digital payouts for approved Travel OTG and Flight Delay claims
- Expanded app access to 25 countries and enabled in app claims submission
- Delay Lounge Pass recognised at the Travel Daily Media Excellence Awards 2025 for delivering value beyond protection
- Established Group baselines for Scope 1 and Scope 2 emissions
- Completed climate risk stress testing for the Malaysia insurance entity
- Enhanced the risk register with an additional climate scenario
- Introduced a solar panel inconvenience allowance to support renewable energy adoption
- Strengthened leadership pipelines through the 9 box talent grid and customised learning pathways
- Achieved 2,525 volunteer hours in 2025 towards the 6,000 hour target by 2027
- Named Company of the Year (Insurance) – Outstanding Community Care at the Sustainability & CSR Malaysia Awards 2025
Tune Protect Group is a corporate member of 30% Club Malaysia, a business-led campaign that advocates gender parity.
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Tune Protect Group is a corporate friend of Climate Governance Malaysia, the Malaysian chapter of the World Economic Forum’s Climate Governance Initiative.
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Tune Protect Group became a TCFD supporter in August 2022. We adopted the recommendations of TCFD, which aims to improve and increase reporting of climate-related financial information.
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Tune Protect Group is a signatory to UN’s Women’s Empowerment Principles (WEPs), by which we are committed to making a difference for gender equality and women’s empowerment in the workplace, marketplace and community.
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Tune Protect Group became a signatory to the United Nations Global Compact Network Malaysia & Brunei (UNGCMB), in which we engage more deeply with the principles of good business as defined by the UN.
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Our Sustainability Awards and Recognitions
ESG Rating
4.3 out of 5.0
(as at December 2025)
ESG Grading Band
Top 26-50% quartile
(as at December 2025)
Our commitment towards ESG is reflected in the continuous improvement of our FTSE4Good ESG Rating and Grading Band.
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MSWG – ASEAN Corporate Governance Awards
Industry Excellence Award for CG Disclosure
(Financial Services) 2021
The Edge – ESG Awards 2022
GOLD award for Most Improved Performance
over 3 Years
Best Annual Report
IR Magazine South East Asia
Awards 2022
National Corporate Governance and Sustainability Awards (NACGSA)
Top 50 Public Listed Companies by MSWG, ranked 35th out of 847 Public Listed Companies
* Responsibilities in managing climate-related risks are allocated across the three lines of defence.
- 1st line of defence – Business units identify and manage risks (including climate-related risks) associated with their day-to-day operations.
- 2nd line of defence – Risk management function undertakes climate-related risk assessments and monitoring. Compliance unit ensures adherence to applicable laws, regulations & internal policies.
- 3rd line of defence – Internal audit provides independent review and objective assurance
IFRS S2-1
Describe the Board’s oversight and management’s roles in assessing and managing climate related risks and opportunities.
Global Reporting Initiative (GRI) 2-12
Role of the highest governance body in overseeing the management of impacts
GRI 2-14
Role of the highest governance body in sustainability reporting
Describe the Board’s oversight and management’s roles in assessing and managing climate related risks and opportunities.
Global Reporting Initiative (GRI) 2-12
Role of the highest governance body in overseeing the management of impacts
GRI 2-14
Role of the highest governance body in sustainability reporting
Sustainability Reporting Guide (SRG)1.1a
Question (a): Who is responsible for the oversight of the company’s material sustainability matters?
Question (b): What is the nature of oversight performed?
SRG1.1b
Question (b): What is the nature of oversight performed?
SRG1.2a
Question (a): Who is responsible for the strategic management of the company’s material sustainability matters?
SRG1.2b
Question (b): What is the nature of strategic management performed?
SRG1.3a
Question (a): Who performs/implements sustainability-related tasks and initiatives on a day-to-day basis?
Question (a): Who is responsible for the oversight of the company’s material sustainability matters?
Question (b): What is the nature of oversight performed?
SRG1.1b
Question (b): What is the nature of oversight performed?
SRG1.2a
Question (a): Who is responsible for the strategic management of the company’s material sustainability matters?
SRG1.2b
Question (b): What is the nature of strategic management performed?
SRG1.3a
Question (a): Who performs/implements sustainability-related tasks and initiatives on a day-to-day basis?
At Tune Protect, we strive to create a shared value among our shareholders. We regularly engage with our stakeholders to understand and address their evolving priorities. We employ a variety of mechanisms for engagement to gain a holistic picture of the sustainability matters that are of utmost concern to our diverse stakeholders, who comprise of customers, regulators, government bodies, shareholders, investors, analysts, employees, agents and intermediaries, local communities, media and business partners.
Below is a list of our stakeholders and how we engage them.
| Stakeholder Group | Method of Engagement | Frequency of Engagement |
|---|---|---|
| Customers | Customer Service Centre | Location and operating hours available on the corporate website |
| Customer satisfaction survey (NPS, Contact Centre (Feedback) |
Bi-annual, As and when | |
| Digital platforms and social media platforms | 24/7 | |
| Social media platforms | 24/7 | |
| As and when | ||
| Online survey (sustainability survey) | Biennial | |
| Credit rating (rating report) | Annually | |
| Regulators and government bodies | Regulatory reporting | Monthy, Quarterly, Biannual, Annually |
| Correspondence and monitoring via letters, emails and calls | As required | |
| Face-to-face meetings and review | Scheduled/Ad-hoc | |
| Online survey (sustainability survey) | Biennial | |
| Shareholders, investors and analysts | AGM (Annual Reports, Shareholders’ Circulars and CG Report) | Annually |
| Analyst briefings (analyst presentation decks, financial statements and press releases) | Quarterly | |
| Regular dialogues (one-on-one and group meetings, webinars, conferences, roadshows and Corporate Days) | Ad-hoc basis | |
| Investor Relations webpage | 24/7 | |
| Online survey (sustainability survey analysts, institutional and retail investors’ feedback) | Ad hoc basis, Biennial | |
| Credit rating (rating report) | Annually | |
| Employees | Annual Integrity Month (AIM) Campaign | Annually |
| Internal engagement activities (including onboarding workshops, in-house webinars, town halls, team building, social media platform on Viva Engage) | Monthly, Quarterly, Ad hoc basis | |
| Performance reviews | On-going | |
| Policies and procedures | Via Corporate intranet | |
| Online survey (sustainability survey) | Biennial | |
| Agents and intermediaries | Training and awareness | Annually |
| Online survey (sustainability survey) | Biennial | |
| Project Progress Update meeting with stakeholders | Ongoing | |
| Local communities | Community activities | Scheduled/Ad hoc basis |
| Community partnerships | Scheduled/Ad hoc basis | |
| Online survey (sustainability survey) | Biennial | |
| Media | Media engagements | As required |
| Media interviews and press releases | As and when required | |
| Company/Corporate events | As and when required | |
| Online survey (sustainability survey) | Biennial | |
| Business partners | Meetings (face-to-face/virtual, and group meetings) | Scheduled/Ad hoc basis |
| Due Dilligence | Onboarding and upon renewal | |
| Online survey (partner engagement survey) | Annually |
At Tune Protect, we remain committed to ethical business practices, recognising that transparency, integrity and accountability are fundamental to maintaining trust and safeguarding our reputation. Any lapse in these standards carries significant financial and reputational risks, which is why we remain resolute in fostering a culture of honesty and responsibility.
Ethical business practices are at the heart of Tune Protect’s operations, reinforced by a strong framework that upholds our core values and commitment to integrity.
The Group upholds a firm commitment to ethical business conduct, maintaining a zero-tolerance approach towards bribery, corruption, fraud, money laundering and abuse of power.
All reports are forwarded directly to the RMC Chairman, who will determine whether the Whistleblowing Investigation Team (‘‘WBIT’’) should proceed with further action. The system also simultaneously notifies the WBIT.
Among the initiatives carried out relevant to this is our Compulsory Integrity Training for New Hires, the CoC Online Training Modules, and our alignment with globally recognized human rights frameworks.
We continued to be guided by robust core policies and frameworks designed to uphold data governance, privacy and cybersecurity. These principles ensure that we manage data responsibly, protect privacy and implement effective cybersecurity measures:
- Group Privacy and Data Risk Management Policy, aligned with Bank Negara Malaysia’s Policy Document on Management of Customer Information and Permitted Disclosures
- Bank Negara Malaysia’s Risk Management in Technology (RMiT) Policy, with ongoing alignment to the revised November 2025 guidelines to strengthen technology and cyber risk management and enhance service resilience
- Personal Data Protection Act 2010 (PDPA)
