Our Governance

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ALIGNMENT WITH UN SDGs
  • SUSTAINABILITY
    FRAMEWORK
  • GOVERNANCE
    STRUCTURE
  • STAKEHOLDER
    ENGAGEMENT
  • CORPORATE GOVERNANCE,
    ETHICS AND RISK MANAGEMENT
  • DATA GOVERNANCE,
    PRIVACY AND CYBERSECURITY


Tune Protect aims to look beyond mere financial success and are committed to the Triple Bottom Line as responsible corporate citizens, aligning our sustainability efforts across three core dimensions: People, Planet, and Profits.

Our Sustainability Framework rests on four foundational pillars: Our Governance, Our Business, Our Environment, and Our People & Community. With our sustainability tagline, ‘In Tune for a Better Tomorrow,’ we are steering our sustainability journey to a brighter future.

To facilitate ongoing improvements in our sustainability performance, our Sustainability Committee (“SuCom”) and the Board review material topics annually.

Our Commitment to Sustainability

Our Sustainability journey is supported by our evolving commitments, among others:

  • Continued with IT Security Awareness Training where training frequency has changed from quarterly to biennial, and both training sessions achieved a participation rate of over 95%.
  • Established Data Privacy Practice Procedure to ensure that personal data processing is conducted in line with individuals’ rights and choices.
  • Remained our position as the only conventional general insurer on the FTSE4Good Bursa Malaysia Index and improved our FTSE4Good ESG score from 3.6 to 3.8
  • Repositioned mobile app as a regional mobile app which is accessible in 8 countries, giving customers the convenience of viewing and managing their policies, providing a quick and seamless claim experience that drives customer attraction and retention.
    • Dedication to enhancing customer experience was reaffirmed through industry accolades CXP Best Customer Experience Awards 2024
    • Customer Experience Excellence Award ad InsureTech Connect Asia 2024
    • Recognised among Top 10 companies in inaugural ‘State of CX Malaysia 2024’ research
  • Established Net Zero Roadmap for Scope 1 and 2 by 2050
  • Achieved 26% year-on-year reduction of paper usage
  • Female employees make up 58.9% of our workforce, showcasing our dedication to diversity and inclusion
  • Achieved 7,299 hours of Corporate Good from 2022 to 2024, surpassing our target of 6,000 hours
Our Sustainability Awards and Recognitions
ESG Rating

3.8 out of 5.0
(as at December 2024)
ESG Grading Band

Top 26-50% quartile
(as at December 2023)

Our commitment towards ESG is reflected in the continuous improvement of our FTSE4Good ESG Rating and Grading Band.
Read more

MSWG – ASEAN Corporate Governance Awards
Industry Excellence Award for CG Disclosure
(Financial Services) 2021

The Edge – ESG Awards 2022
GOLD award for Most Improved Performance
over 3 Years

Best Annual Report
IR Magazine South East Asia
Awards 2022

National Corporate Governance and Sustainability Awards (NACGSA)
Top 50 Public Listed Companies by MSWG, ranked 38th out of 854 Public Listed Companies


* Responsibilities in managing climate-related risks are allocated across the three lines of defence.
  • 1st line of defence – Business units identify and manage risks (including climate-related risks) associated with their day-to-day operations.
  • 2nd line of defence – Risk management function undertakes climate-related risk assessments and monitoring. Compliance unit ensures adherence to applicable laws, regulations & internal policies.
  • 3rd line of defence – Internal audit provides independent review and objective assurance
Details of the responsibilities are stipulated in the respective policies


Task Force on Climate-Related Financial Disclosures (TCFD) 1a
Describe the board’s oversight of climate-related risks and opportunities.

TCFD1b
Describe management’s role in assessing and managing climate-related risks and opportunities.

Global Reporting Initiative (GRI) 2-12
Role of the highest governance body in overseeing the management of impacts

GRI 2-14
Role of the highest governance body in sustainability reporting
Sustainability Reporting Guide (SRG)1.1a
Question (a): Who is responsible for the oversight of the company’s material sustainability matters?
Question (b): What is the nature of oversight performed?

SRG1.1b
Question (b): What is the nature of oversight performed?

SRG1.2a
Question (a): Who is responsible for the strategic management of the company’s material sustainability matters?

SRG1.2b
Question (b): What is the nature of strategic management performed?

SRG1.3a
Question (a): Who performs/implements sustainability-related tasks and initiatives on a day-to-day basis?


At Tune Protect, we strive to create a shared value among our shareholders. We regularly engage with our stakeholders to understand and address their evolving priorities. We employ a variety of mechanisms for engagement to gain a holistic picture of the sustainability matters that are of utmost concern to our diverse stakeholders, who comprise of customers, regulators, government bodies, shareholders, investors, analysts, employees, agents and intermediaries, local communities, media and business partners.

Below is a list of our stakeholders and how we engage them.

Stakeholder Group Method of Engagement Frequency of Engagement
Customers Customer Service Centre Location and operating hours available on the corporate website
Customer satisfaction survey
(Biannual customer NPS, ongoing transactional NPS, Contact Centre Feedback)		 Bi-annual, As and when
Digital platforms and social media platforms 24/7
Social media platforms​ 24/7
Email As and when
Online survey (sustainability survey) Biennial
Regulators and​ government bodies Regulatory reporting​ Monthy, Quarterly, Biannual, Annually
Correspondence and monitoring via letters, emails and calls As required
Face-to-face meetings and review Scheduled/Ad-hoc
Online survey (sustainability survey) Biennial
Shareholders, investors and analysts AGM (Annual Reports, Shareholders’ Circulars and CG Report) Annually
Analyst briefings (analyst presentation decks, financial statements and press releases) Quarterly
Regular dialogues (one-on-one and group meetings, webinars, conferences, roadshows and Corporate Days) Ad-hoc basis
Investor Relations webpage 24/7
Online survey (sustainability survey analysts, institutional and retail investors’ feedback) Ad hoc basis, Biennial
Employees Annual Integrity Month (AIM) Campaign Annually
Internal engagement activities (including onboarding workshops, in-house webinars, town halls, team building, social media platform on Viva Engage) Monthly, Quarterly, Ad hoc basis
Performance reviews On-going
Policies and procedures Via Corporate intranet
Online survey (sustainability survey) Biennial
Agents and intermediaries Training and awareness Annually
Online survey (sustainability survey) Biennial
Project Progress Update meeting with stakeholders Ongoing
Local communities Community activities Scheduled/Ad hoc basis
Community partnerships Scheduled/Ad hoc basis
Online survey (sustainability survey) Biennial
Media Media engagements As required
Media interviews and press releases Monthly
Company/Corporate events Biannually
Online survey (sustainability survey) Biennial
Business partners Meetings (face-to-face/virtual, and group meetings) Scheduled/Ad hoc basis
Due Dilligence Onboarding and upon renewal
Online survey (partner engagement survey) Annually



At Tune Protect, we remain committed to ethical business practices, recognising that transparency, integrity and accountability are fundamental to maintaining trust and safeguarding our reputation. Any lapse in these standards carries significant financial and reputational risks, which is why we remain resolute in fostering a culture of honesty and responsibility.

Ethical business practices are at the heart of Tune Protect’s operations, reinforced by a strong framework that upholds our core values and commitment to integrity.
The Group upholds a firm commitment to ethical business conduct, maintaining a zero-tolerance approach towards bribery, corruption, fraud, money laundering and abuse of power.
All reports are forwarded directly to the RMC Chairman, who will determine whether the Whistleblowing Investigation Team (‘‘WBIT’’) should proceed with further action. The system also simultaneously notifies the WBIT.


Among the initiatives carried out relevant to this is our Compulsory Integrity Training for New Hires, the CoC Online Training Modules, and our alignment with globally recognized human rights frameworks.


We continued to be guided by robust core policies and frameworks designed to uphold data governance, privacy and cybersecurity. These principles ensure that we manage data responsibly, protect privacy and implement effective cybersecurity measures:

  • Group Privacy and Data Risk Management Policy (aligned with BNM’s Policy Document on Management of Customer Information and Permitted Disclosures)
  • BNM’s Policy Document on Risk Management in Technology (“RMiT”)
  • Personal Data Protection Act 2010 (“PDPA”)

Among the initiatives carried out relevant to this is Strengthening Data Governance, Heightening Cybersecurity Awareness and training, and dissemination of notices on recognised threats internally.