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Travel with confidence with COVID Travel Pass+. An inbound travel insurance for tourists visiting Malaysia. We cover ALL airlines! Enjoy CASHLESS hospital admissions in Malaysia, COVID-19 coverage, medical coverage & MORE! Enjoy ease of mind and enjoy your stay in Malaysia!

 

Who Can Buy COVID Travel Pass+ Insurance?

  • For non-Malaysians who plan to travel into Malaysia.
  • This insurance is NOT applicable for Malaysians, Permanent Residents of Malaysia and work permit holders in Malaysia.

Product highlight

Covers Hospitalization & Benefits related to COVID-19

Enjoy CASHLESS hospital admissions when you’re in Malaysia! ZERO upfront payment required.

Our plan offers up to RM350,000 (equivalent to USD83,000) coverage for COVID-19 Medical Expenses​

Open to travellers aged 30 days until 70 years old

Fast & Easy Purchase - No Account Registration is required

Instant Digital Insurance Certificate & Policy Provided through your email​
Immediate Approval



Benefits at a glance

Benefit(s) Sum Insured
Basic Plan Premium Plan
Cashless Hospital Admissions

Enjoy zero upfront fees when you admit yourself to the hospital in Mlayaisa.

Not Included Included
Benefit(s) Sum Insured
Basic Plan Premium Plan
Personal Accident

Accidental Death or Permanent Disablement

Up to RM100,000 Up to RM100,000
Bereavement Allowance due to Covid-19

Diagnosed and passes away during the trip

 RM10,000 RM10,000
Benefit(s) Sum Insured
Basic Plan Premium Plan
Trip Cancellation

Reimbursement for loss of irrecoverable deposits or charges paid in advance or contracted to be paid for air ticket, accommodation, local tour packages and admission tickets if you are not able to take the scheduled flight due to insured events
Note: To enjoy the full benefits of Trip Cancellation, it is recommended to purchase the insurance 14 days before your flight schedule.​​

Up to RM5,000 Up to RM5,000
Trip Curtailment

Reimbursement for unused & non-refundable portion of air ticket and accommodation or reimbursement for additional cost of air ticket if you need to return to origin country due to insured events.

Up to RM2,000
(flight + hotel cost) 		Up to RM2,000
(flight + hotel cost)
Flight Delay on Arrival

Covers delay of every 6 consecutive hours from original arrival time of scheduled flight

Up to RM1,000
(RM200 per 6 consecutive hours delay period) 		Up to RM1,000
(RM200 per 6 consecutive hours delay period)
Loss or Damage to Checked-In Baggage

Cover loss or damage to your checked-In baggage and/or baby stroller

 Up to RM1,200
(RM200 for each damaged Checked-In Baggage and/or RM400 for each one lost Checked-In Baggage) 		Up to RM1,200
(RM200 for each damaged Checked-In Baggage and/or RM400 for each one lost Checked-In Baggage)
Baggage Delay on Arrival

Covers delay of every 6 consecutive hours from arrival time of scheduled flight to the time you receive your baggage

Up to RM400
(RM200 per 6 consecutive hours of delay period) 		Up to RM400
(RM200 per 6 consecutive hours of delay period)
Benefit(s) Sum Insured
Basic Plan Premium Plan
Inpatient Medical Expenses due to
  • Accident and/or Sickness OR
  • COVID-19 (stage 3 to 5) during your Trip occurring within Malaysia

Out-patient and Dental Treatment up to RM1,000 (subject to RM200 per visit)

 Up to RM100,000 Up to RM350,000
(Maximum Inpatient Medical Expenses due to Accident and/or Sickness is limited to RM100,000)
Covid-19 Diagnosis Quarantine Allowance
 up to RM2,100
(RM150 per day) 		Up to RM2,450
(RM350 per day)
Benefit(s) Sum Insured
Basic Plan Premium Plan
  • Loss of Travel Documents
  • Loss of Personal Money
  • Loss of Personal Effects

*Ground Inconvenience Benefit coverage due to snatch theft occurrence in the course of the trip is limited only to one of the items (i, ii,or iii) during the period of ground cover.

 Up to RM1,000 Up to RM1,000
Benefit(s) Sum Insured
Basic Plan Premium Plan
Emergency Medical Evacuation

Pays for your emergency transportation and medical care to the nearest medical facility due to Accident

RM100,000 RM100,000
Emergency Medical Repatriation

Covers you in the event that you are hospitalized due to Accident and are medically necessary to be repatriated to the nearest hospital in your origin country to continue treatment, We will pay for reasonable transportation cost of one qualified medical attendant.

 RM100,000 RM100,000
Mortal Remains Repatriation

Pays for the cost of repatriation of mortal remains to your origin country ( due to Accident )

 RM100,000 RM100,000
Benefit(s) Sum Insured
Basic Plan Premium Plan
24 hours Travel Assistance Service
 Included Included

Premium Pricing (after 25% online rebate)

NO OF DAYS
(Return Trip) 		BASIC PLAN (RM) PREMIUM PLAN (RM)
RECOMMENDED
1-10
90.00 187.50
11-30
161.25 337.50
31-90
322.50 577.50

Premium is excluding Service Tax (8%) and Stamp Duty charges.

Note

  • Basic Plan – covers COVID-19 Medical expenses up to RM100,000​
  • Premium Plan – offers higher protection for COVID-19 medical expenses up to RM 350,000​

Both plans offer COVID-19 medical expenses coverage when you travel anywhere in Malaysia​


How to Claim

STEP 1

Download and fill up the claim form here.

STEP 2

Submit the claim form along with the supporting documents to [email protected].​

STEP 3

Your claim will be reviewed accordingly and if approved, payment will be made within 3 working days from the approval date.​

Step by Step CASHLESS Hospital Admission Service

STEP 1

Contact Europ Assistance (+603 2302 0033 ) before admission; otherwise, charges may apply.

STEP 2

Provide your IC/Passport No for verification.

STEP 3

A declaration form will be issued for your acknowledgment.

STEP 4

Upon signing the declaration form, Europ Assistance will provide the hospital with a Guarantee Letter.

STEP 5

In the event of requiring medical transportation, Europ Assistance will coordinate with the hospital to ensure your needs are met.


Important Documents

PRODUCT DISCLOSURE SHEET

POLICY WORDING

NOMINATION OF BENEFICIARY FORM

For emergency matters,
you can reach out to Tune Protect


Travel 24/7 Emergency Assistance number:
603-2302 0033

Member of PIDM

The benefit(s) payable under eligible certificate/policy/product is(are) protected by PIDM up to limits. Please refer to PIDM’s TIPS Brochure or contact Tune Protect or PIDM.
PIDM

Frequently Asked Questions

More questions? Read on!
COVID Travel Pass+ is an inbound travel insurance policy designed to provide coverage for foreign travellers travelling to Malaysia
If you need to be hospitalized in Malaysia while travelling, you can obtain a Guarantee Letter that ensures you don’t have to pay for the medical bills first (which can be very expensive). Just follow these easy steps:
  • Contact Europ Assistance (+603 2302 0033) before hospital admission (otherwise charges may apply).
  • Provide your Identification Card (IC) or Passport number for verification.
  • A Declaration Form will be issued for your acknowledgement.
  • Upon signing the Declaration Form, Europ Assistance will provide the hospital with a Guarantee Letter.
  • If medical transportation is required, Europ Assistance will coordinate with the hospital to ensure your needs are met.
Important Notes
  • Europ Assistance is our officially appointed Third-Party Travel Administrator
  • Cashless Hospital Admission Overseas benefit is only available under the Premium Plan.
  • This benefit does not require additional premium and is available automatically with the Premium plan.
Yes, it covers medical expenses for COVID-19 up to MYR 350,000, depending on the plan you have selected.
Yes, COVID Travel Pass+ impose an age limit of 30 days and up to maximum of 70 years old
Your date of arrival in Malaysia is recommended as the effective date.
Your period of coverage should follow the duration that you are planning to be in Malaysia. COVID Travel Pass+ offers coverage for up to a maximum of 90 days.
Besides medical expenses for COVID-19, COVID Travel Pass+ also offers coverage for personal accidents, travel inconveniences, medical expenses, ground inconveniences, emergency medical evacuation and repatriation due to accident, as well as 24-hour travel assistance services.
No, COVID Travel Pass+ does not cover the cost of your COVID-19 tests.
No. The COVID Travel Pass+ policy is not cancellable or refundable once the Certificate of Insurance is issued.
Please call Europ Assistance Travel & Medical hotline number: 603-2302 0033.

It is important that you call this number for more details before you take any action. As for outpatient treatment, please retain all original receipts and submit the claim to Tune Protect.
COVID Travel Pass+ covers eligible hospitalisation treatment expenses for COVID-19 patients who are in Stage 3, 4 or 5 only.
No. The COVID Travel Pass+ coverage is on reimbursement basis only.
No, the COVID Travel Pass+ policy is not cancellable or refundable.
Yes, the medical expenses coverage of RM 350,000 covers the whole insurance period while you are in Malaysia, for up to 90 days.
No, you can’t alter the policy start date. The coverage commences upon your arriving at Malaysia airport if you depart on any scheduled flight; or upon check-in to the immigration of Malaysia if you depart on any other mode of transportation other than scheduled flight; or the commencement date as specified in the Certificate of Insurance, whichever is later.
No. The maximum coverage duration is 90 days.
We DO NOT allow the purchase of more than ONE(1) policy from Tune Protect at any time to cover you for your entire trip in Malaysia.
In the event you are covered by more than one policy purchased, the benefits will be payable by the policy that provides the greatest amount of coverage. If the coverage for each policy is identical, we will only entertain the claims for the policy that was first issued.
No, pre-existing condition will be excluded.
COVID Travel Pass+ is only eligible for everyone except the following : Malaysia Citizen; Permanent Resident of Malaysia; or Holder of valid work permit (that allows for work in Malaysia)
No, we can’t cover more than 90 days cover period. No extension and no stacking is allowed after that period.
No, COVID Travel Pass+ is only for foreign nationalities who intend to travel from other countries into Malaysia.
Upon payment, the certificate of insurance is issued immediately and sent to your registered email. Sometimes, it may be sent to your email’s junk/spam folder. To avoid future e-mails like this being automatically sent to your junk folder, please add [email protected] to your Address Book and/or the "Approved Sender" list.
You can enter your confirmed accommodation address (including hotels) in Malaysia.
You may access using the following format: YYMMDD (Year of Birth, Month, and Date)
Example: 1986, January 10
Password: 860110.
If you are still unable to access the document, you’re likely to have entered the wrong birth date during the purchase. To make adjustment of the policy, kindly send an email to: [email protected]
Yes. You can purchase COVID Travel Pass+ and fly with ANY airlines.
You can purchase without creating an account.
Please ensure that your credit card is equipped with 3D secure feature where an OTP (one-time pin code) is sent to your mobile for payment verification. Alternatively, you may ask someone else to purchase on behalf.