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Baggage Delay, On-time Guarantee
& Trip Cancellation

About

These benefits are specially designed for travellers who have purchased one of the following AirAsia Bundled Packages.

Benefits Value Pack  Premium Flex  Premium Flatbed
On-Time Guarantee 
Baggage Delay 
New! Trip Cancellation 

 

With this protection, you are assured compensation in the event that your flight is delayed by more than 1 hour, your baggage is delayed by more than 6 hours or your trip is cancelled due to you testing positive for COVID-19*.

*Terms & conditions apply.

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i. Policies purchased on or after 1st April 2024 are underwritten by Tune Protect Malaysia
(Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K)).
ii. Policies purchased prior to 1st April 2024 are underwritten by HL Assurance Pte Ltd.

Download and understand your plan details

This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K)).
 

frequently asked questions

1. Who is entitled for this protection?
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All guests who purchased either Premium Flex, Premium Flatbed or Value Pack will be entitled for this protection. You may refer to this illustration below.

2. Is this protection applicable to Fly-Thru, Island and City Transfers?
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This protection only applies to direct flights. It is not applicable to Fly-Thru, Island and City Transfers. Please also note that this protection does not apply to flights to Auckland, Honolulu and Dhaka.

3. I only upgraded to Premium Flex, Premium Flatbed or Value Pack for one journey of my return trip, am I entitled to claim for both journeys?
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No. The protection will be applicable to only that segment of your upgraded journey based on your Travel Itinerary.