Tune Protect
Emergency
Hotline
Middle East +971 4361 9210
Indian Subcontinent +911244688488
Europe/North Africa +441 786 310 605
(General & claims Related Enquiries):
[email protected]
Emergency
Hotline
Middle East +971 4361 9210
Indian Subcontinent +911244688488
Europe/North Africa +441 786 310 605
(General & claims Related Enquiries):
[email protected]
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Tune Protect Travel -
Air Arabia
(Outbound)

About

Put on your walking shoes, pack your passport, and don’t forget to get Tune Protect Travel – Air Arabia (Outbound) before you set off on your journey! Safeguard your travels now with our comprehensive coverage.

Benefits

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Benefits

Benefits Platinum Plan (Covid Plus)
(02 to 75 Years)
Gold Plan (Covid Plus)
(02 to 75 Years)
Senior Citizen (Covid Plus)
(76 to 85 Years)
Personal Accident Benefits
Accidental Death and Permanent Disablement USD 20,000 USD 20,000 USD 7,500
Medical Benefits
Accidental & Sickness Medical Reimbursement Up to USD 50,000 Up to USD 50,000 Up to USD 30,000
Follow up Treatment in Home Country Up to USD 3,000 Up to USD 3,000 Up to USD 1,000
Hospital Allowance USD 300
(USD 50/Day)
USD 300
(USD 50/Day)
USD 300
(USD 50/Day)
Compassionate visit due to Hospital / Death of Insured Person Up to USD 300 Up to USD 300 N/A
Evacuation & Repatriation Benefits
Emergency Medical Evacuation USD 20,000
(Subject to Medical Reimbursement Benefit Limit)
USD 20,000
(Subject to Medical Reimbursement Benefit Limit)
USD 10,000
(Subject to Medical Reimbursement Benefit Limit)
Repatriation of Mortal Remains
Travel Inconvenience Benefits
Loss of Travel Documents Up to USD 300 N/A Up to USD 100
Loss of Personal Money Up to USD 300 N/A Up to USD 100
Travel Delay Up to USD 200
(USD 50/4 Hours)
N/A Up to USD 100
(USD 25/4 Hours)
Missed Departure (Public Transport) Up to USD 200
(USD 50 every 6 Hours)
N/A Up to USD 100
(USD 25 every 6 Hours)
Travel Cancellation/Curtailment** Up to USD 3,000 N/A Up to USD 1,000
Baggage Benefits
Baggage Delay Up to USD 200
(USD 50/6 Hours)
N/A Up to USD 100
(USD 25/6 Hours)
Loss or Damage of Baggage and Personal Effects Up to USD 500
(Any One Item USD 100)
(Valuable Item USD 300)
N/A Up to USD 500
(Any One Item USD 100)
(Valuable Item USD 200)
Other Travel Related Benefits
Home Away Protection Up to USD 1,000 N/A Up to USD 500
Mugging Up to USD 100 N/A Up to USD 100
24/7 Emergency Assistance Included Included Included

 

  1. **Travel Cancellation only applicable for Outbound Plan.

Download and understand your plan details

This plan is underwritten by Union Insurance Company P.S.C.
 

frequently asked questions

General
Purchasing
Coverage
Claims
1. Who provides my Tune Protect Travel - Air Arabia cover?
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Tune Protect Travel - Air Arabia is specially designed for Air Arabia by respective Insurance Underwriters who issue you with the certificate of insurance during your flight booking. To know who is your respective Insurance Underwriter, please click here

2. What is my insurance coverage under Tune Protect Travel - Air Arabia?
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Tune Protect Travel - Air Arabia includes cover for overseas medical expenses, travel cancellation, missed departure, baggage & personal effects, travel delay, emergency medical evacuation & repatriation and personal accident.

Please refer the Tune Protect Travel - Air Arabia Policy Wording for full description of the terms, conditions and exclusions.

3. When does my Tune Protect Travel - Air Arabia coverage begin?
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The Return-Trip Plans commence when you check-in for your Air Arabia Departure Flight and terminate when you have reached the flight terminal on your Air Arabia Return Flight. The Return-Trip (Inbound) commences when you check-in at the immigration of your Air Arabia schedule destination (country of arrival) and terminates when you check-out at the immigration of your Air Arabia schedule destination.

The One-Way Plan commences when you check-in for your Air Arabia Departure Flight and terminates when you have arrived at the flight terminal of your Air Arabia destination.

4. Does Tune Protect Travel - Air Arabia enforce age limit?
+

Yes, the passengers must be at least 2 years old and does not exceed 85 years of age to qualify for Tune Protect Travel - Air Arabia.

5. Do I need medical examination to purchase Tune Protect Travel - Air Arabia?
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Medical examination is not required. Please note that claims arising from pre-existing medical conditions are excluded under Tune Protect Travel - Air Arabia.

6. Can I still purchase Tune Protect Travel - Air Arabia if I have a Pre-existing Condition?
+

Yes, however, Tune Protect Travel - Air Arabia has exclusions on Pre-existing Conditions as stated in the policy's Full Terms and Conditions.

"Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that required medical treatments from a Physician two (2) years preceding the Policy effective date, or a condition for which hospitalization or surgery was required five (5) years preceding the Policy effective date.

7. Can I pay extra to cover pre-existing medical conditions?
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No, there is no option to pay extra to obtain cover for pre-existing medical conditions under the Tune Protect Travel - Air Arabia policies.

8. Can I amend my Tune Protect Travel - Air Arabia?
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You are allowed to amend your Tune Protect Travel - Air Arabia only if you are allowed to make changes to your flight itinerary and the travel period should be the same as your original booking. The existing Tune Protect Travel - Air Arabia coverage will be extended to your new travel period.

9. Can I cancel my Tune Protect Travel - Air Arabia?
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Tune Protect Travel - Air Arabia cannot be cancelled because the travel cancellation benefit is already effected upon purchase.

10. Is Tune Protect Travel - Air Arabia premium refundable?
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The Premium is non-refundable.

11. Do I have to carry a copy of my Certificate of Insurance with me when traveling?
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We encourage you to do so but you will be covered even if you don’t have the certificate with you during your trip.

12. Am I required to carry any additional documents to proof my purchase when I am traveling?
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No, your purchase confirmation is printed on your Air Arabia travel itinerary.

13. Where should I indicate my nominee for receiving benefits?
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The Estate Administration Laws of the respective countries will determine the lawful recipient of your benefits, in the event of death or total permanent disability.

14. What happens to my Tune Protect Travel - Air Arabia if Air Arabia reschedules my Return Flight to a later date?
+

Your coverage is automatically extended to cover you for a period of 3 days beyond your maximum coverage period offered by Tune Protect Travel - Air Arabia, if your Return Flight is rescheduled by Air Arabia to a later date.

15. What is my maximum coverage period offered by Tune Protect Travel - Air Arabia?
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We offer coverage based on the travel itinerary booked and the table below will provide an indicative understanding of your maximum coverage period.

Basic Extension Offered
1 - 7 Days Day 15 to 17
8 - 14 Days Day 31 to 33
15 - 30 Days Day 46 to 48
31 - 45 Days Day 61 to 63
46 - 60 Days Day 61 to 63
61 - 90 Days Day 91 to 93
16. What is the cost per person for Tune Protect Travel - Air Arabia, if my purchase of the Travel Protection is for more than one person under the same Travel Itinerary?
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You may calculate the cost per person as follows:

Total Premium* divided by Number of Persons**

* Please refer to your Travel Itinerary
** Subject to Age Limit Condition i.e. must be at least 2 years old and not exceeding 75 years of age

17. Where can I obtain the terms and conditions of my Tune Protect Travel - Air Arabia?
+

The Terms and Conditions of your Tune Protect Travel - Air Arabia is available in the Policy Wording and Benefits section respectively.

Purchasing
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1. How do I purchase Tune Protect Travel - Air Arabia?
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You can purchase Tune Protect Travel - Air Arabia online while you are booking your flight/s at www.airarabia.com or any other sales shops managed by Air Arabia or its appointed agents.

2. Can I purchase Tune Protect Travel - Air Arabia after booking my flight?
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Yes, Tune Protect Travel - Air Arabia is made available at www.airarabia.com/en/modify-flight or any other sales shops managed by Air Arabia or its appointed agents.

3. Can I purchase Tune Protect Travel - Air Arabia if I am not a resident of U.A.E?
+

You can purchase Tune Protect Travel - Air Arabia even if you are not a resident of U.A.E and/or do not live in U.A.E provided you have purchased a ticket from Air Arabia for flights departing from U.A.E.

4. If I am travelling with my friend, do we both need to buy separate Tune Protect Travel - Air Arabia?
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Yes, you both need to buy separate policies.

5. How do I purchase Tune Protect Travel - Air Arabia for my accompanying infant?
+
Free coverage is afforded for one (1) accompanying named Infant per Insured Person for Sections 1A, 2A, 3A & 3B. Benefits applicable are ten percent (10%) of the Limits.
6. Can I purchase Tune Protect Travel - Air Arabia if I am traveling for more than 90 days?
+

Tune Protect Travel - Air Arabia is available for trips between 1-90 days. If you travel more than 90 days, coverage will end on the 91st day after the first departure date.

7. Can I purchase Tune Protect Travel - Air Arabia One Way coverage if I purchased a return flight ticket?
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No, your Tune Protect Travel - Air Arabia is based on your Air Arabia Travel Itinerary, if you've purchased a return ticket; Tune Protect Travel - Air Arabia will cover you for that particular return trip.

Coverage
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1. If a natural disaster occurs in the country that I'm planning to visit and if I have Tune Protect Travel - Air Arabia coverage, could I cancel my Journey and make a claim?
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No, Tune Protect Travel - Air Arabia does not cover any voluntary trip cancellations due to natural disaster. Please refer to the full terms and conditions for more details.

2. Does Tune Protect Travel - Air Arabia cover Professional Sports and other similar activities?
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No, Tune Protect Travel - Air Arabia does not cover Professional Sports and other similar activities. Please refer to the full terms and conditions for more details.

3. Can I cancel my flight for any reason and get a refund through my Trip Cancellation Benefit?
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The Trip Cancellation Benefit is only applicable for the reasons stated in the Terms and Conditions namely unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member.

4. Does my Baggage & Personal Effects Benefit cover theft?
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Yes, Tune Protect Travel - Air Arabia covers theft and damage due to attempted theft as long as it occurs during your trip.

5. Are gifts and articles purchased during the Journey covered?
+

Yes they are covered under the Tune Protect Travel - Air Arabia, subject to the Terms and Conditions.

6. Are you covered under Tune Protect Travel - Air Arabia if you ship your baggage home prior to your scheduled return trip to save costs?
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No, we will not cover any unaccompanied baggage.

7. Can sum insured for baggage and personal effect cover under Tune Protect Travel - Air Arabia be increased?
+

No, there is no option under the policies to increase the cover provided for baggage, or any of the other benefits.

8. What shall I do if I encounter an accident abroad?
+

Please call any of the Tune Protect Travel - Air Arabia's 24-hour Emergency Assistance numbers below:
Middle East: +97143619210
Indian Subcontinent: +911244688488
Europe/North Africa: +441786310605

It is important that you call one of these numbers for more details before you take any action. As for outpatient treatment, please retain all original receipts and submit your claim upon return.

9. Can I continue with my medical treatment for injuries sustained overseas when I return home?
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Yes, you can continue your treatment as long as the initial treatment is received during the trip and all expenses are incurred within 30 days after the expiry of your Tune Protect Travel - Air Arabia.

10. If I need treatment for an illness during my trip, can I claim for medical, hospital or any other related expenses?
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Yes, you can claim for your sickness-related medical expenses under Tune Protect Travel - Air Arabia.

Claims
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1. If the Customs Department were to confiscate anything from me, could I make a claim under the Tune Protect Travel - Air Arabia?
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No, cover for claims arising from confiscation by authorities is excluded.

2. How do I file a claim?
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Please file in your claim at our online portal online portal or alternatively, you may download the Claim Form and upon completion, please fax and mail the duly completed form and claim supporting documents to the fax number and address stated in the Claim Form.

3. How long does it take before my claims are processed?
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Your claim will be processed within 7 working days after you have submitted all the required documents.

4. What is the time limit for me to file a claim?
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All claims must be submitted to respective insurance underwriters within 30 days after the occurrence of the event together with the supporting documents.

5. What shall I do if I disagree with a claim decision made?
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Tune Protect Travel - Air Arabia will advise you in writing of your rights to appeal the claim decision and the procedures for filing an appeal with the respective insurance underwriters.