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Baggage Delay &
1 hour On-time Guarantee Protection

About

Baggage Delay & 1 hour On-time Guarantee Protection is especially designed for travelers purchasing AirAsia Premium Flex/Premium Flatbed/Value Pack seats.

With this protection, you are assured a compensation in the event that your flight is delayed for more than 1 hour or if your baggage is delayed for more than 6 hours. These benefits take effect from 16 Jan 2020.

*Terms and Conditions apply.

Specify your purchase date to see the benefits that apply to you

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Benefits

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Policy Wording

Download and understand your plan details. This plan is underwritten by AXA INSURANCE PTE LTD.

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Malayan Insurance.

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Malayan Insurance.

View pdf
Policy Wording

Download and understand your plan details. This plan is underwritten by Malayan Insurance.

View pdf

frequently asked questions

1. Who is entitled to this protection?
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All guests who have upgraded their fares to either Premium Flex/Premium Flatbed/Value Pack. You may refer to this illustration below.

2. Is this protection applicable to Fly-Thru, Island and City Transfers?
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This protection only applies to direct flights. It is not applicable to Fly-Thru, Island and City Transfers. Please also note that this protection does not apply to flights to Auckland, Honolulu and Dhaka.

3. I only upgraded to Premium Flex/Premium Flatbed/Value Pack for one journey of my return trip, am I entitled to claim for both journeys?
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No. The Baggage Delay & 1 hour On-time Guarantee Protection will be applicable to only that segment of your upgraded journey based on your Travel Itinerary.

Example scenario 1:

  • You purchased a return ticket for Philipines-Kuala Lumpur-Philipines.
  • You’ve upgraded to Premium Flex and included the Baggage Delay & 1 hour On-time Guarantee Protection only for the Philipines-Kuala Lumpur sector, then the benefits are applicable only for the Philipines-Kuala Lumpur sector.