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Baggage Delay &
On-time Guarantee Insurance

About

Baggage Delay & On-time Guarantee Insurance is a protection for travelers purchasing AirAsia Premium Flex, Premium Flatbed or Value Pack seats. This protection covers you in the event that your flight is delayed or if your baggage is delayed for more than 6 hours*

*Terms and Conditions apply.

Benefits

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Note :

This plan shall be valid effective from 31st May 2017 and is underwritten by Tune Protect Thailand (Tune Insurance Public Company Limited) and distributed by Great Fortune Broker Co., Ltd. Broker License No. Wor00018/2559.

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Thailand (Tune Insurance Public Company Limited)

View pdf

frequently asked questions

1. Who is entitled for this insurance?
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All guests who have upgraded their fares to either Premium Flex, Premium Flatbed or Value Pack with insurance. You may refer to this illustration below.

2. Does this insurance cover Fly-Thru, island and city transfers?
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Bundled insurance only applies to all direct flights departing from Malaysia and Thailand. It is not applicable for Fly-Thru, island and city transfers. Please also note that flights to Auckland, Honolulu and Dhaka do not include bundled travel insurance as well.

3. I only upgraded to Premium Flex, Premium Flatbed or Value Pack for one journey of my return trip, am I entitled to claim for both journeys?
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NoThis insurance will only cover the upgraded journey based on your Travel Itinerary

Example scenario 1: 

  • You purchased a return ticket for Bangkok -Bali-Bangkok
  • You’ve upgraded to Premium Flex with insurance only for Bangkok-Bali sector, the coverage is only valid for Bangkok -Bali sector.

Example Scenario 2: 

  • You purchased a return ticket for Bali -Bangkok - Bali.
  • You’ve upgraded to Premium Flex only for Bangkok - Bali sector, the coverage is only valid for Bangkok - Bali sector.