Select your country of Departure
中国 China
香港,中国 Hong Kong,China
澳門,中国 Macau,China
New Zealand
Sri Lanka
South Korea
Saudi Arabia

Coverage for COVID-19 with Tune Protect Travel – AirAsia (Thailand)

Travelling during this uncertain time can be unnerving, which is why we’re here to help ease your worries. With Tune Protect Travel - AirAsia, we are pleased to inform you that we cover the benefits below for COVID-19.

Plan Type (Return) Premium (THB) Medical Reimbursement Emergency Medical Evacuation Trip Curtailment
Domestic (FD Flights) 329 200,000 1,000,000 Up to original flight cost
International (FD,AK,QZ,Z2 Flights) 357 200,000 1,000,000 Up to original flight cost
International (XJ,D7 Flights)
Travel period 1-10 days
413 500,000 3,000,000 Up to original flight cost
International (XJ,D7 Flights)
Travel Period 11-30 days
710 500,000 3,000,000 Up to original flight cost

**All benefits amount will be reduced to 50% if the Insured’s age is between 75 years to 80 years old. All benefits amount will be reduced to 25% if the Insured’s age exceeds 80 years old.
*This coverage is for flights departing from Thailand ONLY (domestic and international flights)



Summary of COVID-19 Coverage by Tune Protect Travel – AirAsia

  1. Medical Reimbursement

    Covers medical expenses incurred during travel period

    Insured Amount 500,000 THB (for XJ, D7 flights)
    Insured Amount 200,000 THB (for FD, AK, QZ, Z2 flights)

    **If the Insured person requires follow-up treatment in Thailand after returning, such medical treatment must be given within twelve (12) hours upon arrival in Thailand. The maximum benefit under this follow-up visit is ten (10%) of the normal sum insured or a maximum of seven (7) consecutive days of treatment provided from the end of the insurance period.
  2. Emergency Medical Evacuation

    Covers when the insured person suffers injury or sickness during their travel period, and it is necessary to evacuate the insured person by a suitable method based on the opinion or advice of Emergency Assistant or its authorized representative.

    Insured Amount 3,000,000 THB (for XJ, D7 flights)
    Insured Amount 1,000,000 THB (for FD, AK, QZ, Z2 flights)

  3. Trip Curtailment

    Covers the expense for the insured person’s flight ticket (Arrival) including VAT and fuel surcharge paid by the insured person for the premature return which causes the insured person to be unable to travel as scheduled.

    Insured amount – up to original flight cost (Ticket+ VAT+ Fuel)

    **Insured person will be covered in accordance to the benefits shown under the purchased travel insurance plans. For more information please contact +66(0)2-203 9798





frequently asked questions

1. Do I need to purchase a separate plan to get coverage for COVID-19?

No, you do not. It is already covered in your Tune Protect Travel – AirAsia plan.

2. Where can I find more information on Tune Protect Travel – AirAsia?

For more information, please visit us here.

3. Is Trip Cancellation covered?

No, it is not. Coverage for COVID-19 is only for Medical Reimbursement, Emergency Medical Repatriation and Trip Curtailment. You may refer to the table above for more details.

4. How do I file a claim?
  • You may choose to file a claim online or manually. Please go to to file your claim online.
  • For Manual Claims, please collate and attach your completed claim form and documents and email us at [email protected]
  • You can also submit the original claim form and documents by registered mail or hand deliver to the address below:
    Attn : Claim Department (Non-Motor)
    Tune Insurance Public Company Limited
    3199 Maleenont Tower, 14th Floor, Rama IV Road,
    Khlong Tan, Khlong Toei, Bangkok 10110, Thailand

    *All claims need to be submitted within 30 days from the date of accident.
    *To download the Claim documents, please visit our website here.



Notice on COVID-19 and Policy Coverage for Tune Protect Travel – AirAsia (Thailand) Learn More