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Tune Protect Travel - AirAsia
(Annual Plan)

See the benefits applicable to your claim.

All claims must be submitted with the completed Claim Form, Certificate of Insurance and Boarding Pass together with the supporting documents listed for each benefit.
* Supporting documents apply same for individual, family, domestic & international plan.
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VIEW SELECTED

CHOOSE HOW YOU WANT TO MAKE YOUR CLAIM

Online Claim
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If you prefer to get things done digitally, choose to submit your claim online in these 3 simple steps.
1
Enter details
2
Scan and upload documents
3
Submit online
SUBMIT CLAIM
Manual Claim
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If you prefer to get things done with a pen and paper, you can choose to submit your claim manually by following these steps.
1
Download PDF
2
Print Form
3
Fill up details manually
4
Attach documents
5
Post/Walk in to submit
Download PDF

frequently asked questions

Online Claim
Manual Claim
1. Can I submit more than one claim benefit?
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Yes, you can submit up to 3 claim benefits in every online submission for the same claimant.

2. What if I entered the wrong information in the online claim and only realised after I click 'Submit'?
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An email which contains your claim case number will be emailed to you once you have registered your online claim successfully. You can clarify this by sending us an email and quoting your case reference number to [email protected] and indicate where the error is.

3. What are Property Irregularity Report (P.I.R) and Flight Delay Report?
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PIR is a report issued by the airline documenting the baggage incident and flight delay report indicate the duration of the flight delay and the reason. Claimant can obtain this report from the airline directly via e-form.

4. How will I know if you received my claim?
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Once the claim is submitted online, you will receive an email confirmation as a proof of submission with a claim number. Please note down your case reference number for future correspondences you may have with us. You may also check your claim status from time to time by logging here

5. How will my reimbursement payment be sent to me?
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For quick reimbursement, we recommend you choose the e-payment. You can also choose to receive your payment via cheque or self-collection.

6. What browsers can I use?
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The online claim form works well and best viewed with Internet Explorer (version 9). You may also use other browsers such as Firefox, Safari or Chrome but there may be challenges with the alignments.

7. What if I can’t scan my bills?
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You can submit your claim to us by post. The address:
Tune Protect Malaysia
Non-Motor Claims Department,
Level 7, Wisma Tune,
No.19, Lorong Dungun,
Damansara Heights
50490 Kuala Lumpur.

8. Is the online claim form secure?
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You can check that a web page is secure when a “lock” icon appears in the window of the browser and when the URL begins with 'https' (instead of the standard 'http').

9. What if I have a question to ask about the online claim submission?
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The online claim submission is that easy to use but if you really need to ask us questions, you may email to [email protected].

10. What if I attached the wrong document in the online claim and only realised after I click 'Submit'?
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You can resubmit with the correct documents again here and attach the right documents accordingly.

Manual Claim
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1. If I post my claim, how will I know if you have received?
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You will receive an acknowledgement from us within 7 working days from the date of the receipt of the documents.

2. How will I know when my claim has been assessed?
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You will receive a reply within 14 working days from the date of acknowledgement requesting for additional documents if your documents are incomplete. If your documents are complete, the claim will be processed accordingly.

3. How long is the claim processing time?
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It would take approximately 30 working days to process your claim upon the verification of complete documents received.

4. How will my reimbursement payment be sent to me?
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For quick reimbursement, we recommend you to choose the e-payment. You can also choose to receive your payment via cheque or self-collection.

5. What if I have a question to ask about the claim submission?
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You may contact us at [email protected].

6. How do I submit my claim?
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You can download the claim form and fill up the details of the claim accordingly.

Compile the documents required for the claim. You'll find a checklist of the required documents to submit in each claim type such as airline reports, medical reports, police report, original receipts and etc.

We will require the original documents for certain benefits, so please make copies of these documents before submitting the originals to us.

You can submit your completed claim form along with supporting documents within 30 days upon the return date of your scheduled flight to Malaysia via post or walk-in to:
Tune Protect Malaysia
Non-Motor Claims Department,
Level 7, Wisma Tune,
No.19, Lorong Dungun,
Damansara Heights
50490 Kuala Lumpur