About Us

PROTECTING YOU THROUGHOUT YOUR LIFE’S JOURNEYS AND ADVENTURES

Now you can enjoy life’s adventures with added confidence. With simple, affordable and on-demand insurance protection plans that help you quickly get back on your feet after any inconveniences. We make it easy for you to understand what you need, get only what you need, when you need it the most. With just a few clicks, you can now protect yourself and all that you love the most.

At Tune Protect, we believe that everyone deserves to be protected. We aim to provide our customers with the added confidence to enjoy life’s adventures, knowing that they and the ones they love the most are well protected.

Since our inception in 2011, we are committed to delivering an excellent customer experience through our understanding of our customers who are increasingly looking for simplicity and convenience when it comes to insurance coverage. Our straightforward and affordable protection products are all easily accessible through the convenience of digital channels.

We offer a range of tailored non-life insurance coverage products that are relevant to the needs of our customers in today’s world that include protection for travel, accidents, theft or unforeseen calamities, among others. We make our products simple and straight-to-the-point so that our customers can pick and choose the right plans for them, when they need it the most. And most importantly, we make it easier for our customers to understand what they get, and simplify the process to get it. They can now apply and claim for protection through our user-friendly digital channels, anytime, anywhere.

Through our strategy of simplifying and creating a more efficient means of access and engagement through digital channels, we are able to provide our customers products and services that are fully relevant to their needs. We remain committed to be there for our customers, our employees, our partners and our stakeholders for the long-term.

HISTORY

Sep
2015

Tune Ins Holdings Berhad rebranded to Tune Protect Group Berhad

May
2014

Acquired 49% equity interest in an associate company in Thailand - Tune Insurance Public Company Limited (“TIPCL”).

Mar
2014

Entered the Middle East with a Joint Venture Agreement with Cozmo Travel LLC (“Cozmo Travel”) and set-up Tune Protect Commercial Brokerage LLC (“TPCB”)

Feb
2013

TIH was listed on the main market of Bursa Malaysia with a market capital of RM1 billion.

Sep
2012

Tune Insurance brand was launched

May
2012

TIH acquired Oriental Capital Assurance Berhad (OCA). OCA was renamed Tune Insurance Malaysia Berhad (TIMB) on 21 September 2012.

Oct
2011

TIH acquired TIL, TMGR and TMLR from TMSB to consolidate insurance business.

Aug
2011

TIH was converted to a public company and assumed present name of Tune Ins Holdings Berhad.

June
2011

Incorporation of Tune Ins Holdings Sdn Bhd (TIH) as a private limited company.

Apr
2011

Tune Money Life Re Ltd (TMLR) was incorporated as a wholly owned subsidiary of Tune Money Sdn Bhd (TMSB) and in June 2011, obtained license to carry on Labuan life reinsurance business.

Feb
2011

Tune Money GenRe Ltd (TMGR) was incorporated as a wholly owned subsidiary of Tune Money Sdn Bhd (TMSB) and in May 2011, obtained license to carry on Labuan general reinsurance business.

Mar
2009

Tune Insurance (Labuan) Ltd. (TIL) was incorporated and in April was licensed to operate as an offshore captive insurer in Labuan.

OUR LEADERS

Chairman's Welcome

Dear Reader,

Welcome to Tune Protect.

Since the incorporation of Tune Ins Holdings Berhad in 2011, we have shown significant positive progress and I am extremely encouraged by this position. My sincere thanks to our customers, employees, agents, shareholders and all our partners for your contribution, thus far.

We have grown in size, from a team of 16 people at the start of 2011 to a team of more than 450 dedicated employees. We have secured long term partnerships with AirAsia, arguably the best low-cost airline in the world, and have a rapidly growing database which, as at 1 Jan 2013, stands at more than 7.5 million policyholders from around the world. In May 2012, we acquired Tune Insurance Malaysia Berhad (TIMB) which brought us a different sort of network with its 1,000 agents and 19 branches across Malaysia and expanded our ability to cover a wider range of general insurance.

Moving forward, our focus is to enhance our regional footprint concentrating on our key markets and maximizing shareholders’ value with record profits while creating a digital ecosystem for our people and stakeholders, including our customers and partners. The Tune Protect website will serve to connect us with the ones who matter – You.

Our values encourage us to work with you and do so with passion and positivity. We will stay true to our promise of keeping things simple, convenient and innovative. Most importantly, we are determined to ensure you receive good value from Tune Protect. Our vision is to be recognized as the leading digital insurance and I trust that with your support, we will achieve this and more.

Thank you for visiting our website.

Ng Siek Chuan

A Message From The CEO

Welcome to our Tune Protect website.

The aim of our continually evolving website is to provide a meeting point for our stakeholders and to represent both our regional and digital ambitions We currently operate a direct general insurance business with branches in 19 states in Malaysia as well a life and general reinsurance businesses in Labuan serving the needs of in excess of 500,000 customers per month across 50 countries.

Our stakeholders include our corporate and individual customers, business partners, shareholders, brokers, agents and of course employees. Through our website we aim to provide access to the key information each stakeholder may require.

Our focus is to continue the rapid, profitable growth we have enjoyed since 2009 by providing our customers with good value products and services and allowing our customers to elect how they would like to deal with us whether it be via our highly trained professional agency force, via our top tier broker partners, via internet direct or any combination of these.

As symbolised by our website we aim to both expand our direct underwriting business to more markets in the region as well as continue to serve the insurance needs of some of Asean’s biggest companies. We will achieve this by constantly striving to improve the services we offer to customers and business partners in part by continuing to focus on recruiting and retaining top talent.

As ever at Tune Protect we would love to hear from you. Let us know how we can continue to improve by contacting us here.

Razman Hafidz Abu Zarim

OUR DIRECTORS

GROUP MANAGEMENT

Razman Hafidz Abu Zarim

Group Chief Executive Officer

Razman joined Tune Protect Group as Chairman of the Board in 2012 and was appointed the Group Chief Executive Officer of Tune Protect Group on 15 July 2016. He leads the Company in creating a long-term strategy with a view to creating shareholder value and is a personification of the Group’s culture and values.

He is a member of the Investment Committee of the Company and holds directorships in subsidiaries Tune Protect Malaysia, Tune Protect Re and Tune Direct Ltd; associate company – Tune Protect Thailand; and joint venture company – Tune Protect EMEIA.

Razman has an elaborate background, with four decades of experience, in the fields of finance and management. His early career started in London, England where he joined notable Chartered Accountant firms, fast tracking his role from Audit Junior (1977) to Audit Partner in 1987. In 1989, he returned to Malaysia and joined Price Waterhouse. He left the firm as Partner-in-Charge of Price Waterhouse’s Management Consulting Practice in 1993. He then led Malaysian Assurance Alliance (MAA) as the company’s CEO, to become the No. 1 Life insurance company in Malaysia, in terms of new business underwritten. During his term, MAA was also named Life Insurer of the Year by a Hong Kong-based industry magazine in 2001.

He is currently an Independent Director of Hartalega Holdings Berhad, a company listed on Bursa Malaysia Securities Berhad.

He graduated with a joint-honours degree in Economics and Accounting from University College, Cardiff, Wales, in 1977. He is a fellow member of the Institute of Chartered Accountants in England & Wales and a member of the Malaysian Institute of Accountants (MIA).

Shirley Chen Ooi Wai

Chief Financial Officer

She joined the Group as Chief Financial Officer on 1 September 2016. She is primarily responsible for enabling the financial strategies within the Group for value creation through sound capital and financial risk management. Shirley is a member of the Employees’ Share Option Scheme Committee.

She has more than 20 years’ experience in the insurance industry. Prior to this, she served both local and multinational insurers where she was instrumental in company-wide projects such as merger integration, as well as implementation of financial and taxation standards.

She graduated from The University of Iowa, USA with a degree in Business Administration majoring in Accounting. She is a member of the Malaysian Institute of Accountants (MIA) and Malaysian Institute of Certified Public Accountants (MICPA).

Khor Kee Eng

Chief Actuary

He joined the Group as Chief Actuary on 1 August 2017 and is tasked to build an agile actuarial team that will develop and champion best-in-class actuarial techniques and methodologies throughout the Group.

He has a solid track record and 12 years of all-rounded experience in the Actuarial and Finance functions. Prior to Tune Protect, Kee Eng held roles including Chief Financial Officer and Chief Actuary in Hong Kong, leading end-to-end finance and actuarial services. He started his career with Ernst & Young and PricewaterhouseCoopers abroad.

He graduated from London School of Economics with a first class honours degree in Actuarial Science . He is a fellow of the Institute of Actuaries.

Koot Chiew Ling

Head of Corporate Development & Strategy

She was appointed Head of Corporate Development & Strategy on 10 February 2014 overseeing three core areas – Corporate Strategy, Investor Relations and Programme Management Office. She is primarily responsible for leading the Group’s strategic initiatives and key projects as well as engaging analysts and investors alike. She is a Director of Tune Direct (M) Sdn Bhd.

She has more than 20 years’ experience in areas of business development, product development and corporate planning. Prior to this, she served local and regional capacities in major financial services institutions such as AIG and Etiqa. In CIMB, she was part of the pioneer team instrumental in the setup of the bancassurance partnership in Indonesia.

She graduated from Curtin University of Technology, Australia with a degree in Commerce.

May Tan

Head of Marketing

She joined the Group as Head of Marketing on 1 June 2015. She is responsible for the Group’s Marketing and Digital Marketing activities across all companies, focused on creating a unique brand image for Tune Protect as a leading digital insurance provider.

She has more than 20 years’ experience across multiple commercial disciplines from multinational environments within fast moving consumer goods industry. Prior to this, she headed brand marketing and commercial teams in Nestle Malaysia, Dutch Lady, Carlsberg Malaysia and F&N Coca-Cola Malaysia.

She graduated from University of Southern Queensland, Australia with a degree in Business. She is a recipient of many internal and external awards for outstanding achievements in marketing.

Vilasini Govendan

Head of Legal &
Company Secretary

She joined the Group as Head of Legal on 23 January 2013. She is tasked to provide proactive and pragmatic advice to the business on all legal and regulatory matters pertaining to the company. She also keeps abreast with the legislative changes and developments that may potentially impact the company.

She has more than 15 years’ combined experience in legal practice and in-house legal advisory for life, general and composite insurance companies. Prior to this, she has served as the Head of Legal in both local and multinational insurance organisations.

She graduated from the University of Malaya with a degree in Laws (with Honours) and Masters in Law (with distinctions). She is also an Advocate and Solicitor admitted to the High Court of Malaya.

Yap Hsu Yi

Head of People & Culture

She joined the Group as Head of People and Culture on 4 May 2016. She has the responsibility for defining and leading the people strategy of the Group to create a distinctive culture that separates the Group from industry peers. She is a member of the Employees’ Share Option Scheme Committee.

Hsu Yi has more than 15 years’ experience working across various industries. Prior to this, she served companies such as Arthur Andersen, PWC, Mercer Consulting, Telenor and PepsiCo.

She graduated from Monash University, Australia with a degree in Commerce majoring in Accounting and Finance. She is a recipient of many internal and external awards for outstanding achievements in human resources.

Keshminder Singh

Head of Technology & Innovation

He joined the Group as Head of Technology and Innovation on 1 October 2016. He is responsible to ensure the Group’s technology-related strategies and initiatives are addressed with focus on business value, innovation, agility and cost-effective digital methodologies.

He has more than 21 years’ experience in strategic consulting, technical pre-sales and large enterprise environments across industries with strong background as a digital technologist. Prior to this, he held key roles in Shell, AIG, Microsoft and Petronas.

He graduated from University of Science, Malaysia with a higher diploma in Computer Science.

Group Structure

Shareholdings as at 5^thOctober 2017

Based on Bursa Announcement and Direct Shareholdings

Tune Protect

Notes:

Shareholders: Tan Sri Dr. Anthony Francis Fernandes (50%) and Datuk Kamarudin Bin Meranun (50%)
The remaining 16.7% is owned by minority and unrelated shareholders
The remaining 51% is owned by various Thai partners including Osotspa Co. Ltd.
The remaining 51% is owned by Cozmo Travel LLC

^ Tune Protect Re owns 100% of Tune Insurance PCC Ltd (Tune Insurance PCC Ltd has surrendered its Labuan captive insurer’s license on 3 October 2016)
* Approval obtained in relation to the establishment of Retakaful window within Tune Protect Re Ltd according to Bursa announcement dated 4 May 2017.

Integrity We do not compromise on principles and ethical standards. Respect and trust are at the core of everything we do.	Passion When passion is in the equation, our hearts are in it every step of the way.	Simplicity Why say it in 10 steps when you can do it in 3? We believe in not complicating things.
Innovation We are curious. We push the boundaries of norm so we can do things better.	Agility We don’t wait, we anticipate. We work together to give solutions to everyone we s erve, ahead of time.	Fun We work hard, we play harder. Fun is what keeps our bond stronger.

We treat everyone equally.	We are always looking for ways to make it better.	We have fun and can laugh at ourselves and with others.	We don’t give up till we win.
We put some love in everything.	We smile and greet when we meet.	We meet, discuss and solve problems.	WE ARE

Tune Protect Group