Now you can enjoy life’s adventures with added confidence. With simple, affordable and on-demand insurance protection plans that help you quickly get back on your feet after any inconveniences. We make it easy for you to understand what you need, get only what you need, when you need it the most. With just a few clicks, you can now protect yourself and all that you love the most.


At Tune Protect, we believe that everyone deserves to be protected. We aim to provide our customers with the added confidence to enjoy life’s adventures, knowing that they and the ones they love the most are well protected.

Since our inception in 2011, we are committed to delivering an excellent customer experience through our understanding of our customers who are increasingly looking for simplicity and convenience when it comes to insurance coverage. Our straightforward and affordable protection products are all easily accessible through the convenience of digital channels.

We offer a range of tailored non-life insurance coverage products that are relevant to the needs of our customers in today’s world that include protection for travel, accidents, theft or unforeseen calamities, among others. We make our products simple and straight-to-the-point so that our customers can pick and choose the right plans for them, when they need it the most. And most importantly, we make it easier for our customers to understand what they get, and simplify the process to get it. They can now apply and claim for protection through our user-friendly digital channels, anytime, anywhere.

Through our strategy of simplifying and creating a more efficient means of access and engagement through digital channels, we are able to provide our customers products and services that are fully relevant to their needs. We remain committed to be there for our customers, our employees, our partners and our stakeholders for the long-term.



Tune Ins Holdings Berhad rebranded to Tune Protect Group Berhad


Acquired 49% equity interest in an associate company in Thailand - Tune Insurance Public Company Limited (“TIPCL”).


Entered the Middle East with a Joint Venture Agreement with Cozmo Travel LLC (“Cozmo Travel”) and set-up Tune Protect Commercial Brokerage LLC (“TPCB”)


TIH was listed on the main market of Bursa Malaysia with a market capital of RM1 billion.


Tune Insurance brand was launched


TIH acquired Oriental Capital Assurance Berhad (OCA). OCA was renamed Tune Insurance Malaysia Berhad (TIMB) on 21 September 2012.


TIH acquired TIL, TMGR and TMLR from TMSB to consolidate insurance business.


TIH was converted to a public company and assumed present name of Tune Ins Holdings Berhad.


Incorporation of Tune Ins Holdings Sdn Bhd (TIH) as a private limited company.


Tune Money Life Re Ltd (TMLR) was incorporated as a wholly owned subsidiary of Tune Money Sdn Bhd (TMSB) and in June 2011, obtained license to carry on Labuan life reinsurance business.


Tune Money GenRe Ltd (TMGR) was incorporated as a wholly owned subsidiary of Tune Money Sdn Bhd (TMSB) and in May 2011, obtained license to carry on Labuan general reinsurance business.


Tune Insurance (Labuan) Ltd. (TIL) was incorporated and in April was licensed to operate as an offshore captive insurer in Labuan.


Razman Hafidz Bin Abu Zarim

Chairman's Welcome

Dear Reader,

Welcome to Tune Protect.

Since the incorporation of Tune Ins Holdings Berhad in 2011, we have shown significant positive progress and I am extremely encouraged by this position. My sincere thanks to our customers, employees, agents, shareholders and all our partners for your contribution, thus far.

We have grown in size, from a team of 16 people at the start of 2011 to a team of more than 450 dedicated employees. We have secured long term partnerships with AirAsia, arguably the best low-cost airline in the world, and have a rapidly growing database which, as at 1 Jan 2013, stands at more than 7.5 million policyholders from around the world. In May 2012, we acquired Tune Insurance Malaysia Berhad (TIMB) which brought us a different sort of network with its 1,000 agents and 19 branches across Malaysia and expanded our ability to cover a wider range of general insurance.

Moving forward, our focus is to enhance our regional footprint concentrating on our key markets and maximizing shareholders’ value with record profits while creating a digital ecosystem for our people and stakeholders, including our customers and partners. The Tune Protect website will serve to connect us with the ones who matter – You.

Our values encourage us to work with you and do so with passion and positivity. We will stay true to our promise of keeping things simple, convenient and innovative. Most importantly, we are determined to ensure you receive good value from Tune Protect. Our vision is to be recognized as the leading digital insurance and I trust that with your support, we will achieve this and more.

Thank you for visiting our website.

Ng Siek Chuan

A Message From The CEO

Welcome to our Tune Protect website.

The aim of our continually evolving website is to provide a meeting point for our stakeholders and to represent both our regional and digital ambitions We currently operate a direct general insurance business with 20 branches in Malaysia as well a life and general reinsurance businesses in Labuan serving the needs of in excess of 500,000 customers per month in more than 45 countries around the world.

Our stakeholders include our corporate and individual customers, business partners, shareholders, brokers, agents and of course employees. Through our website we aim to provide access to the key information each stakeholder may require.

Our focus is to continue the rapid, profitable growth we have enjoyed since 2009 by providing our customers with good value products and services and allowing our customers to elect how they would like to deal with us whether it be via our highly trained professional agency force, via our top tier broker partners, via internet direct or any combination of these.

As symbolised by our website we aim to both expand our direct underwriting business to more markets in the region as well as continue to serve the insurance needs of some of Asean’s biggest companies. We will achieve this by constantly striving to improve the services we offer to customers and business partners in part by continuing to focus on recruiting and retaining top talent.

As ever at Tune Protect we would love to hear from you. Let us know how we can continue to improve by contacting us here.

Razman Hafidz Abu Zarim
Junior Cho


Datuk Kamarudin Meranun
Datuk Kamarudin Bin Meranun
Non-Executive Director
Read more
Ng Soon Lai
Ng Soon Lai @ Ng Siek Chuan
Senior Independent
Non-Executive Director
Read more
Tan Ming-Li
Tan Ming-Li
Non-Executive Director
Read more
Rashdi Chazalli
Mohamed Rashdi Mohamed Ghazalli
Non-Executive Director
Read more


Razman Hafidz Abu Zarim

Group Chief Executive Officer

Razman joined Tune Protect Group as Chairman of the Board in 2012 and was appointed the Group Chief Executive Officer of Tune Protect Group on 15 July 2016. He leads the Company in creating a long-term strategy with a view to creating shareholder value and is a personification of the Group’s culture and values.

He is a member of the Investment Committee of the Company and holds directorships in subsidiaries Tune Protect Malaysia, Tune Protect Re and Tune Direct Ltd; associate company – Tune Protect Thailand; and joint venture company – Tune Protect EMEIA.

Razman has an elaborate background, with four decades of experience, in the fields of finance and management. His early career started in London, England where he joined notable Chartered Accountant firms, fast tracking his role from Audit Junior (1977) to Audit Partner in 1987. In 1989, he returned to Malaysia and joined Price Waterhouse. He left the firm as Partner-in-Charge of Price Waterhouse’s Management Consulting Practice in 1993. He then led Malaysian Assurance Alliance (MAA) as the company’s CEO, to become the No. 1 Life insurance company in Malaysia, in terms of new business underwritten. During his term, MAA was also named Life Insurer of the Year by a Hong Kong-based industry magazine in 2001.

He is currently an Independent Director of Hartalega Holdings Berhad, a company listed on Bursa Malaysia Securities Berhad.

He graduated with a joint-honours degree in Economics and Accounting from University College, Cardiff, Wales, in 1977. He is a fellow member of the Institute of Chartered Accountants in England & Wales and a member of the Malaysian Institute of Accountants (MIA).

Shirley Chen Ooi Wai

Chief Financial Officer

She joined the Group as Chief Financial Officer on 1 September 2016. She is primarily responsible for enabling the financial strategies within the Group for value creation through sound capital and financial risk management. Shirley is a member of the Employees’ Share Option Scheme Committee.

She has more than 20 years’ experience in the insurance industry. Prior to this, she served both local and multinational insurers where she was instrumental in company-wide projects such as merger integration, as well as implementation of financial and taxation standards.

She graduated from The University of Iowa, USA with a degree in Business Administration majoring in Accounting. She is a member of the Malaysian Institute of Accountants (MIA) and Malaysian Institute of Certified Public Accountants (MICPA).

Khor Kee Eng

Chief Actuary

He joined the Group as Chief Actuary on 1 August 2017 and is tasked to build an agile actuarial team that will develop and champion best-in-class actuarial techniques and methodologies throughout the Group.

He has a solid track record and 12 years of all-rounded experience in the Actuarial and Finance functions. Prior to Tune Protect, Kee Eng held roles including Chief Financial Officer and Chief Actuary in Hong Kong, leading end-to-end finance and actuarial services. He started his career with Ernst & Young and PricewaterhouseCoopers abroad.

He graduated from London School of Economics with a first class honours degree in Actuarial Science . He is a fellow of the Institute of Actuaries.

Loh Ben Jern

Chief Digital & Marketing Officer

He joined the Group as the Chief Marketing Technologist on 2nd April 2018 with the responsibility of unlocking value in the InsureTech space and re-engineering customer’s touch points for Tune Protect Group. With a passion for technology, Ben is an advocate of change, making businesses more dynamic to adapt into the rapidly changing business landscape.

Having over 12 years of experience in crafting and execution of digital and marketing strategies, IT consulting and vast exposure in spearheading Malaysia’s largest integrated media group’s OTT strategy, he leverages on the use of sound technology, data, analytics and actionable insights to build and catapult brands to bigger success – in the most creative and fun ways. Prior to Tune Protect Group, he served tonton – Malaysia’s first & largest homegrown OTT service and Media Prima Radio Network – both under the belt of the Media Prima Group Berhad, as well as Astro Radio.

Ben is a graduate in Bachelor of Business & Information Technology of Monash University with certification in various leadership programmes and exposure in technology infrastructure, software development plus cloud computing.

Koay Chee Aik

Chief Technology Officer

He was appointed as the Group’s Chief Technology Officer on 4 June 2018 to define the technology vision and roadmap for Tune Protect Group Berhad. He is responsible in working closely with key stakeholders to design, develop and drive initiatives, ensuring the Group’s technology strategy will continue to support business strategy. This includes initiatives for all lines of businesses across the Group.

He has more than 25 years’ experience and an extensive career in various leadership roles in Information Systems, Projects and IT Architecture among others, spanning across financial institutions in Malaysia, which include Alliance Bank, CIMB Bank and Maybank. Prior to joining Tune Protect Group, Chee Aik was with the RHB Banking Group as the Senior Vice President, Head Group Data Architecture under the Group IT Strategy & Enterprise Architect.

He is a graduate in Master of Commerce (majoring in Information Systems) and a Bachelor of Science (majoring in Information Systems) from the University of New South Wales, Australia.

Ooi Chuan Keat

Principal Officer

He joined the Group as the Principal Officer of Tune Protect Re on 2 April 2018. Fondly known as Ooi, he will have an overview of all aspects of business and operations of Tune Protect Re, involving the development of strategies and initiatives, working alongside key stakeholders within the Group to drive the Digital Global Travel business to the next level.

His career in the insurance industry began with ING Insurance Berhad before moving on to Allianz General Insurance where he headed the Personal Business and Digital Innovation & Special Projects portfolios. Prior to joining Tune Protect, Ooi was with Hannover Rueck SE as the Senior Regional Manager, Personal Lines for South and South East Asia.

Ooi holds an Advance Course Graduate certificate from the Insurance School of Japan Tokyo, and a Bachelor’s Degree in Accounting & Finance from the Southern Queensland University, Australia.

Koot Chiew Ling

Head of
Corporate Development &
Investor Relations

She was appointed Head of Corporate Development & Strategy on 10 February 2014 overseeing three core areas – Corporate Strategy, Investor Relations and Programme Management Office. She is primarily responsible for leading the Group’s strategic initiatives and key projects as well as engaging analysts and investors alike. She is a Director of Tune Direct (M) Sdn Bhd.

She has more than 20 years’ experience in areas of business development, product development and corporate planning. Prior to this, she served local and regional capacities in major financial services institutions such as AIG and Etiqa. In CIMB, she was part of the pioneer team instrumental in the setup of the bancassurance partnership in Indonesia.

She graduated from Curtin University of Technology, Australia with a degree in Commerce.

Raymond Michael

Head of Risk Management and Compliance

He joined the Group as Head of Risk Management and Compliance on 2 Jan 2018. He has the responsibility to formulate and implement the Risk Strategy, Risk Appetite and Risk Management Framework for the Group. He is also responsible to lead, implement and monitor effective risk management in the Group. He has been tasked to build a strong governance and promote the awareness on risk culture that separates the Group from industry peers.

Raymond Michael has more than 14 years’ experience working across financial institution and insurance industries. Prior to this, he served companies such as Maybank, HSBC, Citibank, Great Eastern and ING (now known as AIA Group).

He graduated from Stamford Business School and Informatics with Business Admin Management and Higher Diploma in Computer Engineering.

Yap Hsu Yi

Head of People & Culture

She joined the Group as Head of People and Culture on 4 May 2016. She has the responsibility for defining and leading the people strategy of the Group to create a distinctive culture that separates the Group from industry peers. She is a member of the Employees’ Share Option Scheme Committee.

Hsu Yi has more than 15 years’ experience working across various industries. Prior to this, she served companies such as Arthur Andersen, PWC, Mercer Consulting, Telenor and PepsiCo.

She graduated from Monash University, Australia with a degree in Commerce majoring in Accounting and Finance. She is a recipient of many internal and external awards for outstanding achievements in human resources.

Suresh Maria Alexander

Head of Internal Audit

He joined the Group as the Head of Internal Audit on 2 July 2018 undertaking the responsibility of defining the Group’s internal audit vision and roadmap. Reporting directly to the Group Audit Committee, he will be working closely with key stakeholders to design, develop and drive audit initiatives supporting group’s business strategy, which includes managing the overall audit function in undertaking audit assignments, reviewing and finalizing audit reports across the Group, among others.

He has 23 years’ experience, and an extensive career in the field of internal auditing, spanning across various insurance organisations in the industry, which includes the Hong Leong Group, Kurnia Insurans Berhad, and AmBank Group. Prior to joining Tune Protect Group, Suresh was the Chief Internal Auditor of The Pacific Insurance Berhad, which is a member of the Fairfax Group of Companies.

He is a graduate of professional accountancy, as well as being a Certified Internal Auditor (CIA) and a Certified Information System Auditor (CISA).

Group Structure

Shareholdings as at 3rd Sept 2018
Based on Bursa Announcement and Direct Shareholdings

Tune Protect

  1. Shareholders: Tan Sri Dr. Anthony Francis Fernandes (50%) and Datuk Kamarudin Bin Meranun (50%)
  2. The remaining 16.7% is owned by minority and unrelated shareholders
  3. The remaining 51% is owned by various Thai shareholders
  4. The remaining 51% is owned by a local company in United Arab Emirates
  • ^ Tune Protect Re owns 100% of Tune Insurance PCC Ltd (Tune Insurance PCC Ltd has surrendered its Labuan captive insurer’s license on 3 October 2016 and placed under Members’ Voluntary Winding-up on 30 April 2017. Its dissolution is expected to be completed during the financial year ending 31 December 2018)
  • * Approval obtained in relation to the establishment of Retakaful window within Tune Protect Re Ltd according to Bursa announcement dated 4 May 2017




We do not compromise on principles and ethical standards. Respect and trust are at the core of everything we do.


Curiosity fires our creativity. We are able to transcend original ideas and imagination into meaningful solutions in what we do.


We are a family - working together in unity and inclusivity. Together, we shall progress to achieve greater things ahead.

Our People

Tune Protect has high expectations of its leaders and employees. Everyone has a role to play in ensuring our culture allows employees to derive work satisfaction, have fun on the job and enhance the effectiveness of the organization.


We treat everyone equally
We treat everyone
We are always looking for ways to make it<br/>better.
We are always looking
for ways to make it
We have fun and can laugh at ourselves and with others.
We have fun and can
laugh at ourselves and
with others.
We don’t give up till we win.
We don’t give up till
we win.
We put some love in everything.
We put some love in
We smile and greet when we meet.
We smile and greet
when we meet.
We meet, discuss and solve problems.
We meet, discuss and
solve problems.