Now you can enjoy life’s adventures with added confidence. With simple, affordable and on-demand insurance protection plans that help you quickly get back on your feet after any inconveniences. We make it easy for you to understand what you need, get only what you need, when you need it the most. With just a few clicks, you can now protect yourself and all that you love the most.
At Tune Protect, we believe that everyone deserves to be protected. We aim to provide our customers with the added confidence to enjoy life’s adventures, knowing that they and the ones they love the most are well protected.
Since our inception in 2011, we are committed to delivering an excellent customer experience through our understanding of our customers who are increasingly looking for simplicity and convenience when it comes to insurance coverage. Our straightforward and affordable protection products are all easily accessible through the convenience of digital channels.
We offer a range of tailored non-life insurance coverage products that are relevant to the needs of our customers in today’s world that include protection for travel, accidents, theft or unforeseen calamities, among others. We make our products simple and straight-to-the-point so that our customers can pick and choose the right plans for them, when they need it the most. And most importantly, we make it easier for our customers to understand what they get, and simplify the process to get it. They can now apply and claim for protection through our user-friendly digital channels, anytime, anywhere.
Through our strategy of simplifying and creating a more efficient means of access and engagement through digital channels, we are able to provide our customers products and services that are fully relevant to their needs. We remain committed to be there for our customers, our employees, our partners and our stakeholders for the long-term.
Khoo Ai Lin
Group Chief Executive Officer
Khoo Ai Lin was appointed as the Chief Executive Officer (CEO) of Tune Protect Group Berhad (TPGB) on 14 January 2019. Prior to the appointment, she was the Chief Executive Officer (CEO) of Tune Protect Malaysia (TPM), a subsidiary of the Group from 2 August 2017.
With more than 20 years of experience in the financial services industry, Ai Lin’s portfolio spans across key roles in partnerships, distribution, bancassurance, business development and affinity business within the life, general and composite insurance sectors.
A well-established thought leader and partner in the Malaysian insurance industry, Ai Lin was the Chief Marketing Officer at a multinational insurance company prior to joining the Group. Ai Lin is a graduate of La Trobe University, Australia and holds a Bachelor’s degree in Economics, majoring in Banking and Finance. She is currently also a Director of Tune Protect Re Ltd. and will continue to assume the role of TPM CEO until further notice.
Shirley Chen Ooi Wai
Chief Financial Officer
She joined the Group as Chief Financial Officer on 1 September 2016. She is primarily responsible for enabling the financial strategies within the Group for value creation through sound capital and financial risk management. Shirley is a member of the Employees’ Share Option Scheme Committee.
She has more than 20 years’ experience in the insurance industry. Prior to this, she served both local and multinational insurers where she was instrumental in company-wide projects such as merger integration, as well as implementation of financial and taxation standards.
She graduated from The University of Iowa, USA with a degree in Business Administration majoring in Accounting. She is a member of the Malaysian Institute of Accountants (MIA) and Malaysian Institute of Certified Public Accountants (MICPA).
Khor Kee Eng
He joined the Group as Chief Actuary on 1 August 2017 and is tasked to build an agile actuarial team that will develop and champion best-in-class actuarial techniques and methodologies throughout the Group.
He has a solid track record and 12 years of all-rounded experience in the Actuarial and Finance functions. Prior to Tune Protect, Kee Eng held roles including Chief Financial Officer and Chief Actuary in Hong Kong, leading end-to-end finance and actuarial services. He started his career with Ernst & Young and PricewaterhouseCoopers abroad.
He graduated from London School of Economics with a first class honours degree in Actuarial Science . He is a fellow of the Institute of Actuaries.
Loh Ben Jern
Chief Digital & Marketing Officer
He joined the Group as the Chief Marketing Technologist on 2nd April 2018 with the responsibility of unlocking value in the InsureTech space and re-engineering customer’s touch points for Tune Protect Group. With a passion for technology, Ben is an advocate of change, making businesses more dynamic to adapt into the rapidly changing business landscape.
Having over 12 years of experience in crafting and execution of digital and marketing strategies, IT consulting and vast exposure in spearheading Malaysia’s largest integrated media group’s OTT strategy, he leverages on the use of sound technology, data, analytics and actionable insights to build and catapult brands to bigger success – in the most creative and fun ways. Prior to Tune Protect Group, he served tonton – Malaysia’s first & largest homegrown OTT service and Media Prima Radio Network – both under the belt of the Media Prima Group Berhad, as well as Astro Radio.
Ben is a graduate in Bachelor of Business & Information Technology of Monash University with certification in various leadership programmes and exposure in technology infrastructure, software development plus cloud computing.
Koay Chee Aik
Chief Technology Officer
He was appointed as the Group’s Chief Technology Officer on 4 June 2018 to define the technology vision and roadmap for Tune Protect Group Berhad. He is responsible in working closely with key stakeholders to design, develop and drive initiatives, ensuring the Group’s technology strategy will continue to support business strategy. This includes initiatives for all lines of businesses across the Group.
He has more than 25 years’ experience and an extensive career in various leadership roles in Information Systems, Projects and IT Architecture among others, spanning across financial institutions in Malaysia, which include Alliance Bank, CIMB Bank and Maybank. Prior to joining Tune Protect Group, Chee Aik was with the RHB Banking Group as the Senior Vice President, Head Group Data Architecture under the Group IT Strategy & Enterprise Architect.
He is a graduate in Master of Commerce (majoring in Information Systems) and a Bachelor of Science (majoring in Information Systems) from the University of New South Wales, Australia.
Ooi Chuan Keat
He joined the Group as the Principal Officer of Tune Protect Re on 2 April 2018. Fondly known as Ooi, he will have an overview of all aspects of business and operations of Tune Protect Re, involving the development of strategies and initiatives, working alongside key stakeholders within the Group to drive the Digital Global Travel business to the next level.
His career in the insurance industry began with ING Insurance Berhad before moving on to Allianz General Insurance where he headed the Personal Business and Digital Innovation & Special Projects portfolios. Prior to joining Tune Protect, Ooi was with Hannover Rueck SE as the Senior Regional Manager, Personal Lines for South and South East Asia.
Ooi holds an Advance Course Graduate certificate from the Insurance School of Japan Tokyo, and a Bachelor’s Degree in Accounting & Finance from the Southern Queensland University, Australia.
Koot Chiew Ling
She was appointed Head of Corporate Development & Strategy on 10 February 2014 overseeing three core areas – Corporate Strategy, Investor Relations and Programme Management Office. She is primarily responsible for leading the Group’s strategic initiatives and key projects as well as engaging analysts and investors alike. She is a Director of Tune Direct (M) Sdn Bhd.
She has more than 20 years’ experience in areas of business development, product development and corporate planning. Prior to this, she served local and regional capacities in major financial services institutions such as AIG and Etiqa. In CIMB, she was part of the pioneer team instrumental in the setup of the bancassurance partnership in Indonesia.
She graduated from Curtin University of Technology, Australia with a degree in Commerce.
Head of Risk Management and Compliance
He joined the Group as Head of Risk Management and Compliance on 2 Jan 2018. He has the responsibility to formulate and implement the Risk Strategy, Risk Appetite and Risk Management Framework for the Group. He is also responsible to lead, implement and monitor effective risk management in the Group. He has been tasked to build a strong governance and promote the awareness on risk culture that separates the Group from industry peers.
Raymond Michael has more than 14 years’ experience working across financial institution and insurance industries. Prior to this, he served companies such as Maybank, HSBC, Citibank, Great Eastern and ING (now known as AIA Group).
He graduated from Stamford Business School and Informatics with Business Admin Management and Higher Diploma in Computer Engineering.
Yap Hsu Yi
Head of People & Culture
She joined the Group as Head of People and Culture on 4 May 2016. She has the responsibility for defining and leading the people strategy of the Group to create a distinctive culture that separates the Group from industry peers. She is a member of the Employees’ Share Option Scheme Committee.
Hsu Yi has more than 15 years’ experience working across various industries. Prior to this, she served companies such as Arthur Andersen, PWC, Mercer Consulting, Telenor and PepsiCo.
She graduated from Monash University, Australia with a degree in Commerce majoring in Accounting and Finance. She is a recipient of many internal and external awards for outstanding achievements in human resources.
Suresh Maria Alexander
Head of Internal Audit
He joined the Group as the Head of Internal Audit on 2 July 2018 undertaking the responsibility of defining the Group’s internal audit vision and roadmap. Reporting directly to the Group Audit Committee, he will be working closely with key stakeholders to design, develop and drive audit initiatives supporting group’s business strategy, which includes managing the overall audit function in undertaking audit assignments, reviewing and finalizing audit reports across the Group, among others.
He has 23 years’ experience, and an extensive career in the field of internal auditing, spanning across various insurance organisations in the industry, which includes the Hong Leong Group, Kurnia Insurans Berhad, and AmBank Group. Prior to joining Tune Protect Group, Suresh was the Chief Internal Auditor of The Pacific Insurance Berhad, which is a member of the Fairfax Group of Companies.
He is a graduate of professional accountancy, as well as being a Certified Internal Auditor (CIA) and a Certified Information System Auditor (CISA).
IntegrityWe do not compromise on principles and ethical standards. Respect and trust are at the core of everything we do.
CreativityCuriosity fires our creativity. We are able to transcend original ideas and imagination into meaningful solutions in what we do.
TogethernessWe are a family - working together in unity and inclusivity. Together, we shall progress to achieve greater things ahead.
We treat everyone
We are always looking
for ways to make it
We have fun and can
laugh at ourselves and
We don’t give up till
We put some love in
We smile and greet
when we meet.
We meet, discuss and