PROTECTING YOU THROUGHOUT YOUR LIFE’S JOURNEYS AND ADVENTURES

Now you can enjoy life’s adventures with added confidence. With simple, affordable and on-demand insurance protection plans that help you quickly get back on your feet after any inconveniences. We make it easy for you to understand what you need, get only what you need, when you need it the most. With just a few clicks, you can now protect yourself and all that you love the most.

ABOUT US

At Tune Protect, we believe that everyone deserves to be protected. We aim to provide our customers with the added confidence to enjoy life’s adventures, knowing that they and the ones they love the most are well protected.

Since our inception in 2011, we are committed to delivering an excellent customer experience through our understanding of our customers who are increasingly looking for simplicity and convenience when it comes to insurance coverage. Our straightforward and affordable protection products are all easily accessible through the convenience of digital channels.

We offer a range of tailored non-life insurance coverage products that are relevant to the needs of our customers in today’s world that include protection for travel, accidents, theft or unforeseen calamities, among others. We make our products simple and straight-to-the-point so that our customers can pick and choose the right plans for them, when they need it the most. And most importantly, we make it easier for our customers to understand what they get, and simplify the process to get it. They can now apply and claim for protection through our user-friendly digital channels, anytime, anywhere.

Through our strategy of simplifying and creating a more efficient means of access and engagement through digital channels, we are able to provide our customers products and services that are fully relevant to their needs. We remain committed to be there for our customers, our employees, our partners and our stakeholders for the long-term.

HISTORY

Sep
2015

Tune Ins Holdings Berhad rebranded to Tune Protect Group Berhad

May
2014

Acquired 49% equity interest in an associate company in Thailand - Tune Insurance Public Company Limited (“TIPCL”).

Mar
2014

Entered the Middle East with a Joint Venture Agreement with Cozmo Travel LLC (“Cozmo Travel”) and set-up Tune Protect Commercial Brokerage LLC (“TPCB”)

Feb
2013

TIH was listed on the main market of Bursa Malaysia with a market capital of RM1 billion.

Sep
2012

Tune Insurance brand was launched

May
2012

TIH acquired Oriental Capital Assurance Berhad (OCA). OCA was renamed Tune Insurance Malaysia Berhad (TIMB) on 21 September 2012.

Oct
2011

TIH acquired TIL, TMGR and TMLR from TMSB to consolidate insurance business.

Aug
2011

TIH was converted to a public company and assumed present name of Tune Ins Holdings Berhad.

June
2011

Incorporation of Tune Ins Holdings Sdn Bhd (TIH) as a private limited company.

Apr
2011

Tune Money Life Re Ltd (TMLR) was incorporated as a wholly owned subsidiary of Tune Money Sdn Bhd (TMSB) and in June 2011, obtained license to carry on Labuan life reinsurance business.

Feb
2011

Tune Money GenRe Ltd (TMGR) was incorporated as a wholly owned subsidiary of Tune Money Sdn Bhd (TMSB) and in May 2011, obtained license to carry on Labuan general reinsurance business.

Mar
2009

Tune Insurance (Labuan) Ltd. (TIL) was incorporated and in April was licensed to operate as an offshore captive insurer in Labuan.

OUR LEADERS

Razman Hafidz Bin Abu Zarim

Chairman's Welcome

Dear Reader,

Welcome to Tune Protect.

Since the incorporation of Tune Ins Holdings Berhad in 2011, we have shown significant positive progress and I am extremely encouraged by this position. My sincere thanks to our customers, employees, agents, shareholders and all our partners for your contribution, thus far.

We have grown in size, from a team of 16 people at the start of 2011 to a team of more than 450 dedicated employees. We have secured long term partnerships with AirAsia, arguably the best low-cost airline in the world, and have a rapidly growing database which, as at 1 Jan 2013, stands at more than 7.5 million policyholders from around the world. In May 2012, we acquired Tune Insurance Malaysia Berhad (TIMB) which brought us a different sort of network with its 1,000 agents and 19 branches across Malaysia and expanded our ability to cover a wider range of general insurance.

Moving forward, our focus is to enhance our regional footprint concentrating on our key markets and maximizing shareholders’ value with record profits while creating a digital ecosystem for our people and stakeholders, including our customers and partners. The Tune Protect website will serve to connect us with the ones who matter – You.

Our values encourage us to work with you and do so with passion and positivity. We will stay true to our promise of keeping things simple, convenient and innovative. Most importantly, we are determined to ensure you receive good value from Tune Protect. Our vision is to be recognized as the leading digital insurance and I trust that with your support, we will achieve this and more.

Thank you for visiting our website.

Ng Siek Chuan

OUR DIRECTORS

Ng Soon Lai
Ng Soon Lai @ Ng Siek Chuan
Chairman, Independent
Non-Executive Director
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Aireen Omar
Aireen Omar
Non-Independent
Non-Executive Director
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Tan Ming-Li
Tan Ming-Li
Independent
Non-Executive Director
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Rashdi Chazalli
Mohamed Rashdi Mohamed Ghazalli
Senior Independent
Non-Executive Director
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Kelvin
Kelvin Desmond Malayapillay
Independent
Non-Executive Director
Read more

GROUP EXECUTIVE COMMITTEE

Rohit Chandrasekharan Nambiar

Group Chief Executive Officer

Rohit Chandrasekharan Nambiar (“Rohit”) joined the Company on 14 October 2020. In his role as the Group Chief Executive Officer, Rohit will be responsible for steering Tune Protect on its journey of digital transformation aimed at positioning the group as a preferred lifestyle insurer within South East Asia and Middle East.

His focus will be on strengthening the company`s reach in the retail consumer space - driving innovation in product ideas and digital solutions, enhancing customer experience by focusing on ease and convenience, and growing the affinity, B2C and B2B2C distribution platforms leveraging big data and technology. All with the aim of making insurance easy and attractive for our preferred customer segments.

Rohit began his career as an Analyst with AXA in India. He has experience working across various departments and has held senior positions in both local and regional capacities within Malaysia, Singapore, Hong Kong and India. With his track record of success spanning 17 years in the Insurance Industry, Rohit is passionate about fintech, innovation and making insurance simple. He has won numerous awards and accolades in his illustrious career including that of Young Leader of the Year 2019 in the 23rd Asia Insurance Industry Awards 2019. In his free time, Rohit enjoys blogging about everything insurance and a spectrum of other insightful topics such as economics, politics, social issues, and sports.

He is a graduate from the Bharathiar University, India with a Bachelor of Commerce and a Fellow Member of the Malaysian Insurance Institute (FMII).

How Kim Lian

Group Chief Financial Officer

How Kim Lian (“How”) joined the Company on 4 May 2020 as the Group Chief Financial Officer with an expanded role to oversee Strategy & Insights, Legal and Corporate Secretarial portfolios. As the Group Chief Financial Officer, he is responsible to review and establish key financial strategies in aligning to the Company’s Corporate Strategy by evaluating financial operational trends, measurements and productivity levels, aside to looking at acquisition and expansion prospects, identifying areas for improvement and accumulating capital to fund expansion.

He has over 20 years of senior management experience, including a decade of strategic development and execution planning in Finance Transformation, Programme Management, Enterprise Performance Management, and Investor Relations. Started his career in Arthur Andersen, he transitioned to PricewaterhouseCoopers and most recently as the Group Deputy Chief Financial Officer of AirAsia prior to joining the Company.

How is a Member of the Australian Society of CPAs (ASCPA), Malaysian Institute of Accountants (MIA), the Institute of Internal Auditors (IIA) and a Certified Internal Auditor (CIA).

Prasanta Roy

Group Chief Technology Officer

Prasanta Roy (“Prasanta”) joined the Company as Chief Digital Transformation Officer on 29 April 2020. He is responsible to conceptualise and implement the digital vision and strategy with the aim of realising a winning business model and creating exceptional customers’ experience, while driving organisational growth, performance and profitability for all lines of businesses across the Group.

He has over 20 years’ experience in leveraging technology to drive organisational growth and expanding business impact in the era of digitisation, holding various leadership roles in Information Technology (“IT”) Strategy & Architecture and IT Transformation spanning across companies in Malaysia, Africa, India, North and Latin America. Prior to joining the Company, Prasanta was most recently attached to Axiata as the Vice President & Group Head IT Strategy and Architecture. His expansive experience included stints in Ericsson, Vodafone, Idea Cellular and Ushacommunications Technologies.

Prasanta is a graduate of the Manipal University, India with an MBA in Information Technology.

Koot Chiew Ling

Chief - Investor Relations &
Strategic Projects

Koot Chiew Ling (“Chiew Ling”) joined the Company on 10 February 2014 and she is currently the Chief – Investor Relations & Strategic Projects, overseeing three core areas –Investor Relations, Communications and Strategic Projects. She is primarily responsible for the engagement of analysts and investors, formulation and delivery of public relations/ communications plan, management of the Group’s key initiatives around new market entries, and driving sustainability adoption across the organisation. Chiew Ling is also a Director of Tune Protect Thailand.

With more than 20 years’ experience in business development, product development, project management and corporate planning, she had served in local and regional capacities in major financial services institutions such as AIG, Etiqa and CIMB. While in CIMB, she was part of the pioneer team instrumental in the setup of the bancassurance partnership in Indonesia.

She is a graduate of Curtin University of Technology, Australia with a Bachelor’s degree in Commerce.

Yap Hsu Yi

Chief - People & Culture

Yap Hsu Yi (“Hsu Yi”) joined the Company on 4 May 2016 and she is currently Chief – People and Culture where she is responsible for defining and leading the people strategy to create a distinctive culture that separates the Group from industry peers, while delivering high impact solutions for people and organisation.

An experienced Human Resource (“HR”) professional, Hsu Yi has 20 years’ experience working in diverse areas of corporate and personal tax and HR consulting/operations in compensation & benefits, performance management, change management, employee engagement, culture, career and talent pipeline development. Prior to joining the Company, she has worked in various industries, including companies such as Arthur Andersen, PwC, Mercer Consulting, Telenor and PepsiCo.

Graduated from Monash University, Australia with a Bachelor’s degree in Commerce majoring in Accounting and Finance, she is a recipient of internal and external awards for outstanding achievements in human resources.

Janet Chin

Chief Partnership and
eCommerce Officer

Janet Chin (“Janet”) joined the Company on 1st March 2021. In her role as the Chief Partnership and eCommerce Officer, Janet is responsible to drive the growth of regional partnerships across the Group with a focus on lifestyle and digital. This includes identifying new partnership opportunities, managing key business accounts, brand & digital marketing, e-commerce, and corporate social responsibility (CSR) initiatives.

She has over 24 years of experience in various local and multinational financial services institutions that include Standard Chartered Bank, Kenanga Unit Trust Berhad, Great Eastern Life, and AXA AFFIN Life. Janet’s portfolio spans across key roles in branch banking, wealth management, group insurance, bancassurance, partnerships, telemarketing and digital business.

Janet is a graduate of Bachelor of Business from the University of Southern Queensland and has a Master’s in Business Administration from the Charles Sturt University, Australia. She also holds various professional certifications in insurance, capital markets, credit, and unit trusts from local and international institutions.

William Foo

Chief Executive Officer,
Tune Protect Malaysia

William Foo (“William”) joined the Group as Chief Executive Officer of Tune Insurance Malaysia Berhad (“Tune Protect Malaysia”), the Malaysia general insurance arm of the Group, on 8 May 2019. He is responsible to lead Tune Protect Malaysia to achieve profitable and sustainable business growth through sound strategy setting and execution. In alignment with the strategies of the Group, he will also lead SME insurance initiatives and development for the Group.

He has more than 25 years of experience under his belt, serving various roles in Distribution Management, and Marketing & Operations, including leading the national agency channel/ branches, strategic business planning, policy processing, customer service, administration and information technology. He has served both local and multinational insurance companies.

William is a graduate of Universiti Sains Malaysia with a Bachelor of Management (Hons.). He is an Associate of Malaysian Institute of Insurance, a Senior Associate CIP of Australian and New Zealand Institute of Insurance and Finance, and a member of the Malaysia Financial Planning Council.

Normah Baharom

Principal Officer,
Tune Protect Re

Normah Baharom (“Normah”) joined the Group as the Principal Officer of Tune Protect Re on 25 March 2020. She is responsible for the overall business and operations of the general reinsurance arm of the Group, involving the development of strategies and plans, product development, and working alongside key stakeholders including insurance partners globally, to drive the sales and revenue across retail health, travel and lifestyle businesses. Normah is also in charge of the Lifestyle solution developments across the Group.

With 25 years of experience in the insurance industry, Normah had served in local and international markets in multinational insurance companies such as American International Group (AIG) and Oman Insurance Company (OIC). Normah’s portfolio spans across key roles in Underwriting, Operations, Business Transformation, Audit, Risk Management, Portfolio Management and Analysis. She has worked in Malaysia and Dubai.

She holds a Master of Business Administration and a Master of Finance from Saint Louis University, Missouri USA.

Ben Assanasen

Chief Executive Officer,
Tune Protect Thailand

Ben Assanasen (“Ben”) joined Tune Insurance Public Co Ltd (“Tune Protect Thailand” or “TPT”) in April 2020 as the Chief Executive Officer. Ben’s key focus is to drive growth in the retail business across existing as well as new affinity and digital-led distribution channels, taking TPT to the next level. In his role in the Thai general insurance company, Ben drives process and operational improvement/automation aimed at increasing efficiency and enhancing the customer experience. Ben also leads the Health solutions development across the Group.

Ben brings with him a wealth of experience that spans over two decades - encompassing general management as well as hands-on operational roles covering a broad range of functions. He has an impressive track record in managing businesses in South East Asia and has deep knowledge of the Thai market.

Ben holds a Bachelor of Science degree majoring in Operational Research & Industrial Engineering and a Master’s in Engineering and Business Administration, all from the Cornell University in New York.

Arijit Munshi

Chief Executive Officer,
Tune Protect EMEIA

Arijit Munshi (“Ori”) joined Tune Protect Commercial Brokerage LLC (“TP EMEIA”) on 1st May 2014. In his role as the Chief Executive Officer of the Dubai, UAE, based Digital facilitator entity.

Ori is responsible to identifying new areas of growth, revenue opportunities and customer acquisition within the Europe, Middle East, India & Africa (EMEIA) region focusing on providing digital Travel solutions to the Travel industry.

Ori & his team manages relationships within the aviation industry as well as the travel industry segment particularly providing digital solution to Travel management companies across EMEIA. With his vast experience in the travel sector, Ori is also responsible for leading the Travel segment as well as ancillary services related to travel across the Group.

He has over 20 years’ experience within the various pillars of the travel industry which include Air Travel, Travel Management, Travel Technology and Hospitality.

He holds a Bachelor’s degree in Commerce from the University of Mumbai and has an MBA specialising in Travel eCommerce from the University of Missouri, Columbia.

SHAREHOLDING & CORPORATE STRUCTURE

Shareholdings as at 30th November 2020

Tune Protect

Note:
  1. Shareholders / Founders: Tan Sri Dr. Anthony Francis Fernandes (50%) and Datuk Kamarudin Bin Meranun (50%)

OUR CORE VALUES

Integrity

We do not compromise on principles and ethical standards. Respect and trust are at the core of everything we do.

Creativity

Curiosity fires our creativity. We are able to transcend original ideas and imagination into meaningful solutions in what we do.

Togetherness

We are a family - working together in unity and inclusivity. Together, we shall progress to achieve greater things ahead.

OUR PEOPLE


Tune Protect has high expectations of its leaders and employees. Everyone has a role to play in ensuring our culture allows employees to derive work satisfaction, have fun on the job and enhance the effectiveness of the organization.

OUR CULTURE

We treat everyone equally We are always looking for ways to make it<br/>better. We have fun and can laugh at ourselves and with others. We don’t give up till we win.
We put some love in everything. We smile and greet when we meet. We meet, discuss and solve problems. WE ARE