Now you can enjoy life’s adventures with added confidence. With simple, affordable and on-demand insurance protection plans that help you quickly get back on your feet after any inconveniences. We make it easy for you to understand what you need, get only what you need, when you need it the most. With just a few clicks, you can now protect yourself and all that you love the most.
At Tune Protect, we believe that everyone deserves to be protected. We aim to provide our customers with the added confidence to enjoy life’s adventures, knowing that they and the ones they love the most are well protected.
Since our inception in 2011, we are committed to delivering an excellent customer experience through our understanding of our customers who are increasingly looking for simplicity and convenience when it comes to insurance coverage. Our straightforward and affordable protection products are all easily accessible through the convenience of digital channels.
We offer a range of tailored non-life insurance coverage products that are relevant to the needs of our customers in today’s world that include protection for travel, accidents, theft or unforeseen calamities, among others. We make our products simple and straight-to-the-point so that our customers can pick and choose the right plans for them, when they need it the most. And most importantly, we make it easier for our customers to understand what they get, and simplify the process to get it. They can now apply and claim for protection through our user-friendly digital channels, anytime, anywhere.
Through our strategy of simplifying and creating a more efficient means of access and engagement through digital channels, we are able to provide our customers products and services that are fully relevant to their needs. We remain committed to be there for our customers, our employees, our partners and our stakeholders for the long-term.
Razman Hafidz Abu Zarim
Group Chief Executive Officer
Razman joined Tune Protect Group as Chairman of the Board in 2012 and was appointed the Group Chief Executive Officer of Tune Protect Group on 15 July 2016. He leads the Company in creating a long-term strategy with a view to creating shareholder value and is a personification of the Group’s culture and values.
He is a member of the Investment Committee of the Company and holds directorships in subsidiaries Tune Protect Malaysia, Tune Protect Re and Tune Direct Ltd; associate company – Tune Protect Thailand; and joint venture company – Tune Protect EMEIA.
Razman has an elaborate background, with four decades of experience, in the fields of finance and management. His early career started in London, England where he joined notable Chartered Accountant firms, fast tracking his role from Audit Junior (1977) to Audit Partner in 1987. In 1989, he returned to Malaysia and joined Price Waterhouse. He left the firm as Partner-in-Charge of Price Waterhouse’s Management Consulting Practice in 1993. He then led Malaysian Assurance Alliance (MAA) as the company’s CEO, to become the No. 1 Life insurance company in Malaysia, in terms of new business underwritten. During his term, MAA was also named Life Insurer of the Year by a Hong Kong-based industry magazine in 2001.
He is currently an Independent Director of Hartalega Holdings Berhad, a company listed on Bursa Malaysia Securities Berhad.
He graduated with a joint-honours degree in Economics and Accounting from University College, Cardiff, Wales, in 1977. He is a fellow member of the Institute of Chartered Accountants in England & Wales and a member of the Malaysian Institute of Accountants (MIA).
Shirley Chen Ooi Wai
Chief Financial Officer
She joined the Group as Chief Financial Officer on 1 September 2016. She is primarily responsible for enabling the financial strategies within the Group for value creation through sound capital and financial risk management. Shirley is a member of the Employees’ Share Option Scheme Committee.
She has more than 20 years’ experience in the insurance industry. Prior to this, she served both local and multinational insurers where she was instrumental in company-wide projects such as merger integration, as well as implementation of financial and taxation standards.
She graduated from The University of Iowa, USA with a degree in Business Administration majoring in Accounting. She is a member of the Malaysian Institute of Accountants (MIA) and Malaysian Institute of Certified Public Accountants (MICPA).
Khor Kee Eng
He joined the Group as Chief Actuary on 1 August 2017 and is tasked to build an agile actuarial team that will develop and champion best-in-class actuarial techniques and methodologies throughout the Group.
He has a solid track record and 12 years of all-rounded experience in the Actuarial and Finance functions. Prior to Tune Protect, Kee Eng held roles including Chief Financial Officer and Chief Actuary in Hong Kong, leading end-to-end finance and actuarial services. He started his career with Ernst & Young and PricewaterhouseCoopers abroad.
He graduated from London School of Economics with a first class honours degree in Actuarial Science . He is a fellow of the Institute of Actuaries.
Koot Chiew Ling
Head of Corporate Development & Strategy
She was appointed Head of Corporate Development & Strategy on 10 February 2014 overseeing three core areas – Corporate Strategy, Investor Relations and Programme Management Office. She is primarily responsible for leading the Group’s strategic initiatives and key projects as well as engaging analysts and investors alike. She is a Director of Tune Direct (M) Sdn Bhd.
She has more than 20 years’ experience in areas of business development, product development and corporate planning. Prior to this, she served local and regional capacities in major financial services institutions such as AIG and Etiqa. In CIMB, she was part of the pioneer team instrumental in the setup of the bancassurance partnership in Indonesia.
She graduated from Curtin University of Technology, Australia with a degree in Commerce.
Head of Marketing
She joined the Group as Head of Marketing on 1 June 2015. She is responsible for the Group’s Marketing and Digital Marketing activities across all companies, focused on creating a unique brand image for Tune Protect as a leading digital insurance provider.
She has more than 20 years’ experience across multiple commercial disciplines from multinational environments within fast moving consumer goods industry. Prior to this, she headed brand marketing and commercial teams in Nestle Malaysia, Dutch Lady, Carlsberg Malaysia and F&N Coca-Cola Malaysia.
She graduated from University of Southern Queensland, Australia with a degree in Business. She is a recipient of many internal and external awards for outstanding achievements in marketing.
Head of Legal &
She joined the Group as Head of Legal on 23 January 2013. She is tasked to provide proactive and pragmatic advice to the business on all legal and regulatory matters pertaining to the company. She also keeps abreast with the legislative changes and developments that may potentially impact the company.
She has more than 15 years’ combined experience in legal practice and in-house legal advisory for life, general and composite insurance companies. Prior to this, she has served as the Head of Legal in both local and multinational insurance organisations.
She graduated from the University of Malaya with a degree in Laws (with Honours) and Masters in Law (with distinctions). She is also an Advocate and Solicitor admitted to the High Court of Malaya.
Yap Hsu Yi
Head of People & Culture
She joined the Group as Head of People and Culture on 4 May 2016. She has the responsibility for defining and leading the people strategy of the Group to create a distinctive culture that separates the Group from industry peers. She is a member of the Employees’ Share Option Scheme Committee.
Hsu Yi has more than 15 years’ experience working across various industries. Prior to this, she served companies such as Arthur Andersen, PWC, Mercer Consulting, Telenor and PepsiCo.
She graduated from Monash University, Australia with a degree in Commerce majoring in Accounting and Finance. She is a recipient of many internal and external awards for outstanding achievements in human resources.
Head of Technology & Innovation
He joined the Group as Head of Technology and Innovation on 1 October 2016. He is responsible to ensure the Group’s technology-related strategies and initiatives are addressed with focus on business value, innovation, agility and cost-effective digital methodologies.
He has more than 21 years’ experience in strategic consulting, technical pre-sales and large enterprise environments across industries with strong background as a digital technologist. Prior to this, he held key roles in Shell, AIG, Microsoft and Petronas.
He graduated from University of Science, Malaysia with a higher diploma in Computer Science.
Head of Risk Management and Compliance
He joined the Group as Head of Risk Management and Compliance on 2 Jan 2018. He has the responsibility to formulate and implement the Risk Strategy, Risk Appetite and Risk Management Framework for the Group. He is also responsible to lead, implement and monitor effective risk management in the Group. He has been tasked to build a strong governance and promote the awareness on risk culture that separates the Group from industry peers.
Raymond Michael has more than 14 years’ experience working across financial institution and insurance industries. Prior to this, he served companies such as Maybank, HSBC, Citibank, Great Eastern and ING (now known as AIA Group).
He graduated from Stamford Business School and Informatics with Business Admin Management and Higher Diploma in Computer Engineering.
IntegrityWe do not compromise on principles and ethical standards. Respect and trust are at the core of everything we do.
PassionWhen passion is in the equation, our hearts are in it every step of the way.
SimplicityWhy say it in 10 steps when you can do it in 3? We believe in not complicating things.
InnovationWe are curious. We push the boundaries of norm so we can do things better.
AgilityWe don’t wait, we anticipate. We work together to give solutions to everyone we s erve, ahead of time.
FunWe work hard, we play harder. Fun is what keeps our bond stronger.
We treat everyone
We are always looking
for ways to make it
We have fun and can
laugh at ourselves and
We don’t give up till
We put some love in
We smile and greet
when we meet.
We meet, discuss and