OUR VISION

Leading Digital Insurer

Tune Protect Group Berhad will be recognised as THE Leading Digital Insurer, distinctive in its culture, processes and people with a strong customer loyalty proposition. We will operate as a high performing digital champion, consistently striving for innovation and customer service excellence in sales and service.

OUR PROFILE

Tune Protect Group Berhad ("Tune Protect") is listed on the main market of Bursa Malaysia Securities Berhad (Malaysia Stock Exchange), after having successfully launched its Initial Public Offering in February 2013 as Tune Ins Holdings Berhad (TIH” or “Tune Insurance”). We are recipients of numerous accolades including the prestigious Best of the Best award honoured by Forbes Asia which recognized us based on our shareholders’ return, sustainable sales and net income growth.

A distinctive insurance holdings company, Tune Protect’s nature of business is in insurance and reinsurance, underwritten through our subsidiaries Tune Insurance Malaysia Berhad (“TIMB”), Tune Protect Re Ltd (“TPR”), Tune LifeRe Ltd (“TLR”), Tune Insurance (Labuan) Ltd (“TIL”) and Tune Direct Ltd (“TDL”). In March 2014, Tune Protect entered the Middle East with a Joint Venture Agreement with Cozmo Travel LLC (“Cozmo Travel”) and set-up Tune Protect Commercial Brokerage LLC (“TPCB”). In May 2014, Tune Protect acquired 49% equity interest in an associate company in Thailand - Tune Insurance Public Company Limited (“TIPCL”).

Tune Protect’s forte is in the manufacturing and distribution of Travel Insurance. We are proud to be in partnerships with AirAsia and its affiliates, Malayan Insurance Company, Inc (“MICO”) for Cebu Pacific Air, Air Arabia, Cozmo Travel LLC and AAE Travel Pte Ltd (“AAE”), providing customised worldwide travel coverage to passengers, either purchased online or via travel agents, for both inbound and outbound travels.

Today, Tune Protect is present in 50 countries across Asia Pacific and Middle East North Africa (“MENA”) regions. We continue to be committed to our strategy to diversify both geographically and in respect of travel partners in various jurisdictions.

Our general insurance operations continue to make steady progress as we expand our existing lines and new profitable classes of business, remaining disciplined in executing our business strategy of achieving industry underwriting margins. Additionally, our new overseas ventures are performing well, building on the foundations established through our other entities.

On the digital front, Tune Direct (M) Sdn Bhd launched 4 innovative products online, including its signature Travel product, aptly named Tune TrIP Travel Insurance. These easy-to-buy yet relevant products are available on our digital platform.

May
2012

Acquired Oriental Capital Assurance Berhad, an established general insurance business. This acquisition gave us the chance to undertake the role of an insurance provider and underwrite general insurance policies directly in Malaysia, while offering a broader range of insurance products. Tune Insurance Malaysia Berhad (TIMB) now has 1,000 agents and 19 branches throughout the country
TIH was listed on the main market of Bursa Malaysia with a market capital of RM1 billion. Via the listing, we have marquee regional and international shareholders along with existing significant domestic shareholders including AirAsia founders Tony Fernandes and Kamarudin Meranun, and leading financial institution, CIMB.

Feb
2013

HISTORY

Sep
2015

 
Tune Ins Holdings Berhad rebranded to Tune Protect Group Berhad

May
2014

 
Acquired 49% equity interest in an associate company in Thailand - Tune Insurance Public Company Limited (“TIPCL”).

Mar
2014

 
Entered the Middle East with a Joint Venture Agreement with Cozmo Travel LLC (“Cozmo Travel”) and set-up Tune Protect Commercial Brokerage LLC (“TPCB”)

Feb
2013

 
TIH was listed on the main market of Bursa Malaysia with a market capital of RM1 billion.

Sep
2012

 
Tune Insurance brand was launched

May
2012

 
TIH acquired Oriental Capital Assurance Berhad (OCA). OCA was renamed Tune Insurance Malaysia Berhad (TIMB) on 21 September 2012.

Oct
2011

 
TIH acquired TIL, TMGR and TMLR from TMSB to consolidate insurance business.

Aug
2011

 
TIH was converted to a public company and assumed present name of Tune Ins Holdings Berhad.

June
2011

 
Incorporation of Tune Ins Holdings Sdn Bhd (TIH) as a private limited company.

Apr
2011

 
Tune Money Life Re Ltd (TMLR) was incorporated as a wholly owned subsidiary of Tune Money Sdn Bhd (TMSB) and in June 2011, obtained license to carry on Labuan life reinsurance business.

Feb
2011

 
Tune Money GenRe Ltd (TMGR) was incorporated as a wholly owned subsidiary of Tune Money Sdn Bhd (TMSB) and in May 2011, obtained license to carry on Labuan general reinsurance business.

Mar
2009

 
Tune Insurance (Labuan) Ltd. (TIL) was incorporated and in April was licensed to operate as an offshore captive insurer in Labuan.

OUR LEADERS

Razman Hafidz Bin Abu Zarim

Chairman's Welcome

 

Dear Reader,

Welcome to Tune Protect.

Since the incorporation of Tune Ins Holdings Berhad in 2011, we have shown significant positive progress and I am extremely encouraged by this position. My sincere thanks to our customers, employees, agents, shareholders and all our partners for your contribution, thus far.

We have grown in size, from a team of 16 people at the start of 2011 to a team of more than 450 dedicated employees. We have secured long term partnerships with AirAsia, arguably the best low-cost airline in the world, and have a rapidly growing database which, as at 1 Jan 2013, stands at more than 7.5 million policyholders from around the world. In May 2012, we acquired Tune Insurance Malaysia Berhad (TIMB) which brought us a different sort of network with its 1,000 agents and 19 branches across Malaysia and expanded our ability to cover a wider range of general insurance.

Moving forward, our focus is to enhance our regional footprint concentrating on our key markets and maximizing shareholders’ value with record profits while creating a digital ecosystem for our people and stakeholders, including our customers and partners. The Tune Protect website will serve to connect us with the ones who matter – You.

Our values encourage us to work with you and do so with passion and positivity. We will stay true to our promise of keeping things simple, convenient and innovative. Most importantly, we are determined to ensure you receive good value from Tune Protect. Our vision is to be recognized as the leading digital insurance and I trust that with your support, we will achieve this and more.

Thank you for visiting our website.

Ng Siek Chuan

A Message From The CEO

 

Welcome to our Tune Protect website.

The aim of our continually evolving website is to provide a meeting point for our stakeholders and to represent both our regional and digital ambitions We currently operate a direct general insurance business with branches in 19 states in Malaysia as well a life and general reinsurance businesses in Labuan serving the needs of in excess of 500,000 customers per month across 50 countries.

Our stakeholders include our corporate and individual customers, business partners, shareholders, brokers, agents and of course employees. Through our website we aim to provide access to the key information each stakeholder may require.

Our focus is to continue the rapid, profitable growth we have enjoyed since 2009 by providing our customers with good value products and services and allowing our customers to elect how they would like to deal with us whether it be via our highly trained professional agency force, via our top tier broker partners, via internet direct or any combination of these.

As symbolised by our website we aim to both expand our direct underwriting business to more markets in the region as well as continue to serve the insurance needs of some of Asean’s biggest companies. We will achieve this by constantly striving to improve the services we offer to customers and business partners in part by continuing to focus on recruiting and retaining top talent.

As ever at Tune Protect we would love to hear from you. Let us know how we can continue to improve by contacting us here.

Razman Hafidz Abu Zarim
Junior Cho

OUR DIRECTORS

Tan Sri Dr. Anthony Francis
Tan Sri Dr. Anthony Francis
Fernandes
Non-Independent
Non-Executive Director
Read more
Datuk Kamarudin Meranun
Datuk Kamarudin Bin Meranun
Non-Independent
Non-Executive Director
Read more
Ng Soon Lai
Ng Soon Lai @ Ng Siek Chuan
Acting Chairman
Independent
Non-Executive Director
Read more
Tan Ming-Li
Tan Ming-Li
Independent
Non-Executive Director
Read more

GROUP MANAGEMENT

Razman Hafidz Bin Abu Zarim

Chief Executive Officer

Razman Hafidz bin Abu Zarim was appointed Group CEO of Tune Protect Group Berhad on 15 July 2016 to lead the operations of Tune Protect and its subsidiaries, both local and abroad.

He graduated with a joint-honours degree in Economics and Accounting, BSc (Econs) from University College, Cardiff, Wales, in 1977. He is a fellow member of the Institute of Chartered Accountants in England & Wales and a member of the Malaysian Institute of Accountants. He has more than 35 years of experience in the fields of corporate restructuring, mergers and acquisitions, corporate finance, management consulting and auditing.

He started his career with Touche Ross & Co., Chartered Accountants, London, England in 1977 as an Audit Junior. He later joined Hacker Young, Chartered Accountants, London, England, in 1984 as an Audit Assistant Manager, where he was subsequently admitted as an Audit Partner in 1987. He held the position until 1989.

In 1989, he returned to Malaysia as an Audit Partner of Price Waterhouse and later became Partner-in-Charge of Price Waterhouse’s Management Consulting Practice and joined the Executive Committee of the firm. He left his position as the Partner-in-Charge of Price Waterhouse’s Management Consulting Practice at the end of 1993. In 1994, he established Norush Sdn. Bhd., an investment holding and business advisory firm, where he remains as Chairman.

He holds independent directorships in Panasonic Manufacturing Malaysia Berhad, and Hartalega Holdings Berhad, public companies listed on Bursa Malaysia Securities Berhad and in Linde Malaysia Holdings Berhad, a non-listed public entity. He also sits on the boards of several private limited companies.

Prior to this, Razman was Chairman on the Board of Tune Protect Group Berhad, member of the Audit and Risk and Investment Committees and a member of the Nomination and Remuneration Committee.

Shirley Chen Ooi Wai

Chief Financial Officer

Shirley Chen Ooi Wai has been appointed as the Chief Financial Officer to oversee the Finance function of Tune Protect Group.

She graduated as a Bachelor of Business Administration with a major in Accounting from The University of Iowa, USA before her stint in audit advisory with a leading accounting firm. She holds professional qualifications and memberships with the Malaysian Institute of Accountants (MIA) and Malaysian Institute of Certified Public Accountants (MICPA).

She brings with her about 20 years of experience from the insurance industry, with exposure in both local and multinational insurers such as Pacific Insurance, Tokio Marine and AXA-Affin. Her responsibilities cover the scope of reporting, taxation, investment, capital and financial risk management. She has also been instrumental in company-wide projects in areas such as merger integration, financial standards and GST implementation through the key positions and roles she assumed in her career.

Koot Chiew Ling

Head of Corporate
Development & Strategy

Koot Chiew Ling was appointed the Head of Corporate Development & Strategy of Tune Protect Group which encompasses board reporting, investor relations and project management.

She is a graduate of Curtin University of Technology, Australia with a Bachelor of Commerce degree.

She has more than 18 years of experience in financial services, encompassing business development, product management and bancassurance; both in local and regional capacities.

She served with industry players such as AIG, Etiqa and CIMB. During her term with CIMB, she was part of the poineer team instrumental in the set up of the bancassurance partnership in Indonesia.

May Tan

Head of Marketing

May Tan was appointed Head Marketing to oversee Marketing, Communications and E-Commerce functions of Tune Protect Group Berhad and its regional affiliates in Thailand and MENA. She holds a Bachelor of Business degree from University of Southern Queensland Australia.

She possesses more than 18 years of experience across multiple commercial disciplines in sales, brand management, product development and operations, whilst gaining strategic management skillsets and strong best practices from Multinational environment within fast moving consumer goods industry.

She has previously headed brand marketing and commercial teams in Nestle Malaysia, Dutch Lady, Carlsberg Malaysia and F&N Coca-Cola Malaysia, and have been accredited with several external and internal achievement awards.

Vilasini Govendan

Head of Legal

Vilasini Govendan was appointed the Head of Legal to manage the legal departments of Tune Protect Group.

She is currently an admitted Advocate & Solicitor of the High Court of Malaya and was also a graduate of University of Malaya and holds LL.B and LLM with distinctions.

She has more than 13 years of experience in legal practice and as an in-house legal counsel for insurance companies (life, general and composite). Previously, she was the Head of Legal for MCIS Zurich Insurance Bhd and Hong Leong Assurance Bhd.

Yap Hsu Yi

Head of People & Culture

Hsu Yi was appointed Head, People & Culture Head to oversee all HR Functions within the Tune Protect Group of companies. She holds a Bachelor of Commerce degree (majoring in Accounting & Finance) from Monash University, Australia.

With more than 15 years of experience under her belt, she believes that people are key to an organisation’s success and is constantly looking for different ways to deliver high impact solutions for people and organisations. Her key focus areas are Organisational Development – specifically performance management, change management, employee engagement and developing talent pipeline.

Her experience prior to Tune Protect included HR leadership roles in various industries and diverse companies such as Arthur Andersen, PWC, Mercer Consulting, Telenor and most recently, PepsiCo where she was accredited with internal and external achievement awards. She is addicted to Plants vs Zombies and needs to have a go at it every night before sleeping.

Keshminder Singh

Head of Technology & Innovation

Keshminder Singh was appointed as Head of Technology & Innovation to oversee the technology strategy of Tune Protect Group Berhad and its regional affiliates in Thailand and EMEIA, developing and implementing long-term strategic plans for innovation and delivering cost-effective digital technologies.

He has strong background as a Digital technologist with more than 18 years of experience in various roles of strategic consulting, technical pre-sales and large enterprise environments across industries. Key areas of specialization are Cloud, mobility, IOT, analytics and robotics.

Keshminder has previously held key roles in esteemed organizations such as Shell, AIG Microsoft and Petronas.

Fabian Lim

Head of Strategy & Digital Transformation

Fabian was appointed Head of Strategy & Digital Transformation of Tune Protect Group in 2016. His main focus is to drive the Group's digital strategy and initiatives to transform and continue to disrupt the insurance industry, encompassing interactive experiences across digital customer touch points.

He graduated from Swinburne University of Technology, Australia with a Bachelor of Engineering.

Fabian has more than 11 years of experience in Consulting, Strategic Transformation and Business Operations across Telecommunications, Oil & Gas and Financial Services industries.

Prior to joining Tune Protect Group, he served companies such as Accenture, Digi and Webe Digital.

Group Structure

Shareholdings as at 24th March 2017
Based on Bursa Announcement and Direct Shareholdings

Tune Protect

Notes:
  1. Shareholders: Tan Sri Dr. Anthony Francis Fernandes (50%) and Datuk Kamarudin Bin Meranun (50%)
  2. The remaining 16.7% is owned by minority and unrelated shareholders
  3. The remaining 51% is owned by various Thai partners including Osotspa Co. Ltd.
  4. The remaining 51% is owned by Cozmo Travel LLC
  • # Tune Protect Group owns 80% of Tune Insurance (Labuan) Ltd and the remaining 20% is owned by Multi-Purpose Capital Holdings Berhad
    (Tune Insurance (Labuan) Ltd was placed under Members’ Voluntary Winding-up on 30 December 2016)
  • * Tune Protect Re owns 100% of Tune Insurance PCC Ltd (Tune Insurance PCC Ltd has surrendered its Labuan captive insurer’s license on 3 October 2016)

 

OUR CORE VALUES

Integrity Simlicity
Passion Pro-active
Innovation Fun
Team+Work Love

Our People

Tune Protect has high expectations of its leaders and employees. Everyone has a role to play in ensuring our culture allows employees to derive work satisfaction, have fun on the job and enhance the effectiveness of the organization.


OUR CULTURE

We treat everyone equally
We treat everyone
equally.
We are always looking for ways to make it<br/>better.
We are always looking
for ways to make it
better.
We have fun and can laugh at ourselves and with others.
We have fun and can
laugh at ourselves and
with others.
We don’t give up till we win.
We don’t give up till
we win.
We put some love in everything.
We put some love in
everything.
We smile and greet when we meet.
We smile and greet
when we meet.
We meet, discuss and solve problems.
We meet, discuss and
solve problems.
WE ARE
WE ARE