PROTECTING YOU THROUGHOUT YOUR LIFE’S JOURNEYS AND ADVENTURES

Now you can enjoy life’s adventures with added confidence. With simple, affordable and on-demand insurance protection plans that help you quickly get back on your feet after any inconveniences. We make it easy for you to understand what you need, get only what you need, when you need it the most. With just a few clicks, you can now protect yourself and all that you love the most.

ABOUT US

At Tune Protect, we believe that everyone deserves to be protected. We aim to provide our customers with the added confidence to enjoy life’s adventures, knowing that they and the ones they love the most are well protected.

Since our inception in 2011, we are committed to delivering an excellent customer experience through our understanding of our customers who are increasingly looking for simplicity and convenience when it comes to insurance coverage. Our straightforward and affordable protection products are all easily accessible through the convenience of digital channels.

We offer a range of tailored non-life insurance coverage products that are relevant to the needs of our customers in today’s world that include protection for travel, accidents, theft or unforeseen calamities, among others. We make our products simple and straight-to-the-point so that our customers can pick and choose the right plans for them, when they need it the most. And most importantly, we make it easier for our customers to understand what they get, and simplify the process to get it. They can now apply and claim for protection through our user-friendly digital channels, anytime, anywhere.

Through our strategy of simplifying and creating a more efficient means of access and engagement through digital channels, we are able to provide our customers products and services that are fully relevant to their needs. We remain committed to be there for our customers, our employees, our partners and our stakeholders for the long-term.

HISTORY

Sep
2015

Tune Ins Holdings Berhad rebranded to Tune Protect Group Berhad

May
2014

Acquired 49% equity interest in an associate company in Thailand - Tune Insurance Public Company Limited (“TIPCL”).

Mar
2014

Entered the Middle East with a Joint Venture Agreement with Cozmo Travel LLC (“Cozmo Travel”) and set-up Tune Protect Commercial Brokerage LLC (“TPCB”)

Feb
2013

TIH was listed on the main market of Bursa Malaysia with a market capital of RM1 billion.

Sep
2012

Tune Insurance brand was launched

May
2012

TIH acquired Oriental Capital Assurance Berhad (OCA). OCA was renamed Tune Insurance Malaysia Berhad (TIMB) on 21 September 2012.

Oct
2011

TIH acquired TIL, TMGR and TMLR from TMSB to consolidate insurance business.

Aug
2011

TIH was converted to a public company and assumed present name of Tune Ins Holdings Berhad.

June
2011

Incorporation of Tune Ins Holdings Sdn Bhd (TIH) as a private limited company.

Apr
2011

Tune Money Life Re Ltd (TMLR) was incorporated as a wholly owned subsidiary of Tune Money Sdn Bhd (TMSB) and in June 2011, obtained license to carry on Labuan life reinsurance business.

Feb
2011

Tune Money GenRe Ltd (TMGR) was incorporated as a wholly owned subsidiary of Tune Money Sdn Bhd (TMSB) and in May 2011, obtained license to carry on Labuan general reinsurance business.

Mar
2009

Tune Insurance (Labuan) Ltd. (TIL) was incorporated and in April was licensed to operate as an offshore captive insurer in Labuan.

OUR LEADERS

Razman Hafidz Bin Abu Zarim

Chairman's Welcome

Dear Reader,

Welcome to Tune Protect.

Since the incorporation of Tune Ins Holdings Berhad in 2011, we have shown significant positive progress and I am extremely encouraged by this position. My sincere thanks to our customers, employees, agents, shareholders and all our partners for your contribution, thus far.

We have grown in size, from a team of 16 people at the start of 2011 to a team of more than 450 dedicated employees. We have secured long term partnerships with AirAsia, arguably the best low-cost airline in the world, and have a rapidly growing database which, as at 1 Jan 2013, stands at more than 7.5 million policyholders from around the world. In May 2012, we acquired Tune Insurance Malaysia Berhad (TIMB) which brought us a different sort of network with its 1,000 agents and 19 branches across Malaysia and expanded our ability to cover a wider range of general insurance.

Moving forward, our focus is to enhance our regional footprint concentrating on our key markets and maximizing shareholders’ value with record profits while creating a digital ecosystem for our people and stakeholders, including our customers and partners. The Tune Protect website will serve to connect us with the ones who matter – You.

Our values encourage us to work with you and do so with passion and positivity. We will stay true to our promise of keeping things simple, convenient and innovative. Most importantly, we are determined to ensure you receive good value from Tune Protect. Our vision is to be recognized as the leading digital insurance and I trust that with your support, we will achieve this and more.

Thank you for visiting our website.

Ng Siek Chuan

OUR DIRECTORS

Ng Soon Lai
Ng Soon Lai @ Ng Siek Chuan
Chairman, Independent
Non-Executive Director
Read more
Datuk Kamarudin Meranun
Tan Sri Anthony Francis Fernandes
Non-Independent
Non-Executive Director
Read more
Tan Ming-Li
Tan Ming-Li
Independent
Non-Executive Director
Read more
Rashdi Chazalli
Mohamed Rashdi Mohamed Ghazalli
Senior Independent
Non-Executive Director
Read more



GROUP MANAGEMENT

Khoo Ai Lin

Group Chief Executive Officer

Khoo Ai Lin was appointed as the Chief Executive Officer (CEO) of Tune Protect Group Berhad (TPGB) on 14 January 2019. Prior to the appointment, she was the Chief Executive Officer (CEO) of Tune Protect Malaysia (TPM), a subsidiary of the Group from 2 August 2017.

With more than 20 years of experience in the financial services industry, Ai Lin’s portfolio spans across key roles in partnerships, distribution, bancassurance, business development and affinity business within the life, general and composite insurance sectors.

A well-established thought leader and partner in the Malaysian insurance industry, Ai Lin was the Chief Marketing Officer at a multinational insurance company prior to joining the Group. Ai Lin is a graduate of La Trobe University, Australia and holds a Bachelor’s degree in Economics, majoring in Banking and Finance. She is currently also a Director of Tune Protect Re Ltd., Tune Protect Malaysia, Tune Protect Thailand and Tune Protect EMEIA.

Shirley Chen Ooi Wai

Chief Financial Officer

She joined the Group as Chief Financial Officer on 1 September 2016. She is primarily responsible for enabling the financial strategies within the Group for value creation through sound capital and financial risk management. Shirley is a member of the Employees’ Share Option Scheme Committee.

She has more than 20 years’ experience in the insurance industry. Prior to this, she served both local and multinational insurers where she was instrumental in company-wide projects such as merger integration, as well as implementation of financial and taxation standards.

She graduated from The University of Iowa, USA with a degree in Business Administration majoring in Accounting. She is a member of the Malaysian Institute of Accountants (MIA) and Malaysian Institute of Certified Public Accountants (MICPA).

Koay Chee Aik

Chief Technology Officer

He was appointed as the Group’s Chief Technology Officer on 4 June 2018 to define the technology vision and roadmap for Tune Protect Group Berhad. He is responsible in working closely with key stakeholders to design, develop and drive initiatives, ensuring the Group’s technology strategy will continue to support business strategy. This includes initiatives for all lines of businesses across the Group.

He has more than 25 years’ experience and an extensive career in various leadership roles in Information Systems, Projects and IT Architecture among others, spanning across financial institutions in Malaysia, which include Alliance Bank, CIMB Bank and Maybank. Prior to joining Tune Protect Group, Chee Aik was with the RHB Banking Group as the Senior Vice President, Head Group Data Architecture under the Group IT Strategy & Enterprise Architect.

He is a graduate in Master of Commerce (majoring in Information Systems) and a Bachelor of Science (majoring in Information Systems) from the University of New South Wales, Australia.

Dixon Wong Kit Seng

Chief - Strategy

Dixon joined Tune Protect Group recently on 25 February 2019 as our Chief - Strategy to drive and materialise digital business strategies, strengthen the Corporate Finance functions to drive value for TPG as we continue to focus on digital global business via M & A’s or Strategic Partnerships, as well as driving digital insurance strategies and synergies across the eco-system within the organisation for the Group and affiliate companies.

He brings along experiences in Global Markets with HSBC Bank Malaysia and Bank of Tokyo-Mitsubishi UFJ (M) Berhad, where he was exposed to the day-to-day corporate FX transactions and structuring of FX and rates derivate products. He subsequently transitioned into Corporate Finance & Strategy with Tune Group Sdn Bhd and worked closely with the founders of Tune Group on a variety of portfolios that are not limited to managing the group’s loan portfolios, structuring corporate exercises & financial transactions, M&A, investments and business strategies for the group and the founder’s respective personal businesses prior to joining Tune Protect Group. He currently sits on the board of Tune Talk Sdn Bhd & Caterham Cars Ltd.

Dixon holds a Master of Business majoring in International Business from the Queensland University of Technology, Australia and a Bachelor of Commerce majoring in Accounting & Finance from the University of Queensland, Australia.

Mohd Yusof Hafiz Mohamad

Chief – Government & Regulatory Affairs

Mohd Yusof joined us on 1 March 2019 as our Chief – Government & Regulatory Affairs to ensure sustainability of the Group’s revenue streams globally from a legal and regulatory perspective while supporting the implementation of regulatory policies across the Group. He will also have oversight over Legal and Company Secretarial functions whilst supporting effective corporate governance across the Group.

Yusof spent 6 years with Central Bank of Malaysia’s Insurance & Takaful Supervision team, and since then have been exposed to roles in compliance, data science consultancy, and capital and credit risk management. Prior to joining us, he was in a Consultancy role for the Group from September 2018 and was also working for an analytics consultancy firm based in Indonesia .

Yusof is a graduate in Bachelor of Science in Actuarial Science (Hons.) from the London School of Economics, UK.

Koot Chiew Ling

Chief - Corporate Development &
Investor Relations

Koot Chiew Ling (“Chiew Ling”) joined the Group on 10 February 2014 and she is currently Chief – Corporate Development and Investor Relations, overseeing three core areas – Corporate Development, Investor Relations and Communications. She is primarily responsible for strategic management of the Group’s key initiatives and core projects as well as engaging analysts and investors alike. Chiew Ling is also a Director of Tune Insurance Public Company Limited, Thailand (Tune Protect Thailand).

With more than 20 years’ experience among others in the areas of business development, product development, project management and corporate planning, she had served in local and regional capacities in major financial services institutions such as AIG, Etiqa and CIMB. While in CIMB, she was part of the pioneer team instrumental in the setup of the bancassurance partnership in Indonesia.

She graduated from Curtin University of Technology, Australia with a Bachelor’s degree in Commerce.

Yap Hsu Yi

Chief - People & Culture

She joined the Group as Head of People and Culture on 4 May 2016. She has the responsibility for defining and leading the people strategy of the Group to create a distinctive culture that separates the Group from industry peers. She is a member of the Employees’ Share Option Scheme Committee.

Hsu Yi has more than 15 years’ experience working across various industries. Prior to this, she served companies such as Arthur Andersen, PWC, Mercer Consulting, Telenor and PepsiCo.

She graduated from Monash University, Australia with a degree in Commerce majoring in Accounting and Finance. She is a recipient of many internal and external awards for outstanding achievements in human resources.

Ooi Chuan Keat

Principal Officer

He joined the Group as the Principal Officer of Tune Protect Re on 2 April 2018. Fondly known as Ooi, he will have an overview of all aspects of business and operations of Tune Protect Re, involving the development of strategies and initiatives, working alongside key stakeholders within the Group to drive the Digital Global Travel business to the next level.

His career in the insurance industry began with ING Insurance Berhad before moving on to Allianz General Insurance where he headed the Personal Business and Digital Innovation & Special Projects portfolios. Prior to joining Tune Protect, Ooi was with Hannover Rueck SE as the Senior Regional Manager, Personal Lines for South and South East Asia.

Ooi holds an Advance Course Graduate certificate from the Insurance School of Japan Tokyo, and a Bachelor’s Degree in Accounting & Finance from the Southern Queensland University, Australia.

Group Structure

Shareholdings as at 30th April 2019

Tune Protect

Notes:
  1. Shareholders: Tan Sri Dr. Anthony Francis Fernandes (50%) and Datuk Kamarudin Bin Meranun (50%)
  2. The remaining 16.7% is owned by minority and unrelated shareholders
  3. The remaining 51% is owned by various Thai shareholders
  4. The remaining 51% is owned by a local company in United Arab Emirates
  • * Approval obtained in relation to the establishment of Retakaful window within Tune Protect Re Ltd according to Bursa announcement dated 4 May 2017

 

OUR CORE VALUES

Integrity

We do not compromise on principles and ethical standards. Respect and trust are at the core of everything we do.

Creativity

Curiosity fires our creativity. We are able to transcend original ideas and imagination into meaningful solutions in what we do.

Togetherness

We are a family - working together in unity and inclusivity. Together, we shall progress to achieve greater things ahead.

Our People

Tune Protect has high expectations of its leaders and employees. Everyone has a role to play in ensuring our culture allows employees to derive work satisfaction, have fun on the job and enhance the effectiveness of the organization.


OUR CULTURE

We treat everyone equally
We treat everyone
equally.
We are always looking for ways to make it<br/>better.
We are always looking
for ways to make it
better.
We have fun and can laugh at ourselves and with others.
We have fun and can
laugh at ourselves and
with others.
We don’t give up till we win.
We don’t give up till
we win.
We put some love in everything.
We put some love in
everything.
We smile and greet when we meet.
We smile and greet
when we meet.
We meet, discuss and solve problems.
We meet, discuss and
solve problems.
WE ARE
WE ARE