All posts by Tam Hse Leng

Tune Protect & COBRATS Malaysia Sponsor PROBRATS Rugby Training for Yayasan Chow Kit and Tune Protect Children 2018

Weekly Rugby Training to Build Character, Discipline, Stamina, Teamwork and Persistence

Tune Protect and COBRATS of Cobra Club Malaysia, sponsored rugby training for children under the care of Yayasan Chow Kit’s Pusat Aktiviti Kanak-Kanak (YCK) and children of Tune Protect staff up to 12 years of age. The programme was fondly named PROBRATS because it was a collaborative effort between Tune PROtect + COBRATS = PROBRATS. In addition to being the children’s supervised weekend outing, this specially organized sporting activity contributed greatly towards their general good health and well-being in line with United Nations Sustainable Development Goal (UNSDG) No. 3 which promotes Good Health & Well-Being.

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Warming up for the very first time the COBRATS way
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Tune Protect sponsored football boots to complete the training experience
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The Human Chain to box-in opponents

The children from YCK are “at risk” children because they live in Chow Kit area that has a notorious reputation for illicit activities. These children really look forward to the trainings on Sundays from 4pm to 6pm at the Astaka Field right next to COBRA’s clubhouse. The COBRA van provided safe return transportation for YCK children and their YCK supervisor. Garbed in Tune Protect sponsored COBRATS full jerseys sets and football boots, the children enjoyed every minute of the training that taught them to be patient, nimble, tactical, and most importantly, to have fun! This is Tune Protect’s way of building a sustainable community in line with the UNSDG No. 11 because the experience is committed to memory to last a lifetime.

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Ball passing to enhance concentration and coordination
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Safety is First because training is taken indoors when thunder or lighting is detected as far as 6km away
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Tag training to stimulate agility, maneuverability and speed

This collaboration was a first for Tune Protect and COBRA. The PROBRATS were assigned a caring facilitator and experienced coaches to make a lasting impression. At the end of the year, the PROBRATS accepted the special invitation to attend the COBRA 10s Mini Tournament in Sungai Buloh to witness the tournament.

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Ice-cream treats to cool down after training
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All go home new skills and memories to last a lifetime

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The Tune Protect & YCK PROBRATS with Member of the YCK Board of Governors His Royal Highness Tunku Dato’ Seri Zain Al-‘Abidin Ibni Tuanku Muhriz During a training at Astaka Field Petaling Jaya


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Customer Satisfaction Index Survey

In a recent review conducted by Bank Negara Malaysia (BNM) on the insurance industry’s clients’ charters, the industry had been advised to establish processes to measure services against the published charters for long-term benefits.

To measure the customer service levels in the industry based on the Customer Service Charter (CSC), the industry has engaged Nielsen Malaysia to conduct a survey that will be ongoing from 21 May – 7 September 2018.

Should you be approached for this survey (through phone calls/face-to-face interviews), we would appreciate your participation to help us improve our customer service levels, to better serve you in the future.

For more information, or if you wish to re-confirm this survey, please contact our Customer Experience Representatives at 1 800 88 5753 or alternatively, you may email at hello.my@tuneprotect.com.

We thank you for your support.
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Tune Protect 3rd Annual Blood Donation Drive 2018

Stepping In to Save Lives During Ramadhan


Annual Blood Donation Drive 2018

Tune Protect organized a Blood Donation Drive during Ramadhan at the special request of the National Blood Bank (Pusat Darah Negara). Blood supply runs critically low during Ramadhan because our Muslim brothers and sisters are unable to donate blood. What a sense of purpose they felt when donating to save lives and to know that one blood donation can potentially save 3 lives at the time it is most needed.

Annual Blood Donation Drive 2018
Tune Protectors answering the urgent call for donations
Annual Blood Donation Drive 2018
Taking time-off to save lives
Annual Blood Donation Drive 2018
A brave Tune Protect Sustainability Team member’s first donation
Annual Blood Donation Drive 2018
A Tune Protector feeling really good about being able to make a difference

Tune Protect Affiliates, Wisma Tune Tenants and Neighbours Donated Too
The donation was hosted at the Wisma Tune Ground Floor lobby. Affiliates in Wisma Tune from Tune Talk, Big Loyalty and several others, including other tenants in the building and donors in offices nearby made the numbers required and it was a gathering of community goodwill and a strong sense of friendship all around.

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Undergraduates from HELP University nearby joined in
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Some came with friends to double the donation

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Colorful posters and banners were posted in nearby buildings to alert the public of this donation drive. To top it all, the donors were excited to receive Tune Protect Superhero Collectible badges to take home as mementos. They were also gifted with an exclusive 2018 Tune Protect diary and a RM15 DeliverEat discount voucher each. The blood donation drive is part of Tune Protect`s Corporate Social Responsibility (CSR) mission to give back to the community.

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Nature Awareness Trip to FRIM

Tune Protect organized a Nature Appreciation Trip to Forest Research Institute Malaysia (FRIM) in Kepong. The effort was to bring employees closer to nature in order to appreciate the natural beauty of mother nature.

The day started with a fun bus ride from Tune Protect’s Headquarters. Upon arrival, where we spotted out route and had a safety briefing.

Nature Awareness Trip
Tune Protect Nature buffs arrive at FRIM after breakfast.
Nature Awareness Trip
Safety briefing to protect against snakes, falling trees and leeches before we started the hike.

Our ultra-experienced guides divided us into 2 groups and led the way very swiftly.

Nature Awareness Trip
On the way to the FRIM gallery, our guides took us by the lovely lake that house a secret…
Nature Awareness Trip
…they were home to giant Amazonian Arapaima fish that were larger than most of us!
Nature Awareness Trip
At the Nature Gallery, our guides showed us how timber has been widely used and explained why it must stop.
Nature Awareness Trip
After a guided tour of the Nature Gallery, we ventured outside and were surprised to learn that we were walking on tin-rich soil!
Nature Awareness Trip
Everyone gathered to listen to our guide introducing the FRIM “celebrity” tree …
Nature Awareness Trip
…the Tongkat Ali!

Cameras and mobile phones were snapping all the way up the “Keruing” Trail?

Nature Awareness Trip
We hiked the “Keruing Trail” named after the Keruing tree that has seeds…
Nature Awareness Trip
…shaped like “wings” that rotate gently at they make their way down to the ground to germinate.
Nature Awareness Trip
We felt like little Smurfs walking in the land of the giants.
Nature Awareness Trip
The show-stopping towering Kapur trees that reached for the sky and protected everyone from the scorching heat and the land erosion.
Nature Awareness Trip
The “Crowning Shyness Phenomenon” was the highlight of the hike…
Nature Awareness Trip
…the “Crown Jewel” of FRIM!

The air was cool, fresh and crisp! Our senses came to life during the adventure!

Nature Awareness Trip
Massive Ara trees that shelter forest rangers and researchers when it rains were at the centre of attraction.
Nature Awareness Trip
Boulders and rocks showed the way to the stream.
Nature Awareness Trip
The sound of the stream was like calming music to our ears.
Nature Awareness Trip
After the playing with the stream water, the nice picnic lunch under the green canapoy tasted sooo good


The trip was successful in “creating awareness” that led to social change within Tune Protect. We look forward to the next trip!

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2018 Climate Action & Environmental Protection Initiative Launch

In February 2018, Tune Protect launched the Tune Protect Climate Action & Environmental Protection initiative to “create awareness and enable social change” within the Company. For Climate Action, there was a visual presentation with slides and videos on the following:

  • Global warming and the many causes
  • The damage already done and the crisis that we are already in
  • The simple things Tune Protectors can do to fight climate change and lower our carbon footprint in the office and at home

For Environmental Protection, the presentation covered :

  • Fresh water sources and how limited they really are
  • The urgent need to protect precious water sources and land that support all living creatures and plants
  • The crucial role we need to play in helping to maintain good balance
  • The importance of protecting water sources and land from pollution

2018 Climate Action
People & Culture launched the Initiative at Tune Protect’s HQ
2018 Climate Action
Heads of Departments and teams welcoming each other to the launch.

Tune Protection invited our collaborative partner The Truly Loving Company (TLC) to provide important information about biodegradable alternatives to regular detergents and washing liquids that won’t contaminate precious water sources and land. TLC was represented by their Chief Executive Officer, Ms. Julia Chong and her team.

2018 Climate Action
Ms. Julia Chong, Chief Executive Officer from TLC educating Tune Protectors about the protecting water sources.
2018 Climate Action
Cik Azlina from TLC sharing about their wide range of biodegradable products that are gentle on the environment.

To officiate the initiative, Tune Protect kicked-off several initiatives for Climate Action and Environmental Protection in line with the United Nations Sustainable Development Goals No. 13, 14 and 15 promoting Responsible Consumption, Climate Action, Life Below Water and Life On Land.

For Climate Action, Tune Protect took definitive action with the following :

  • Programme timers for hot drinking water dispensers were installed to turn them off automatically after working hours to halve electricity consumption
  • Reminder signages at switches were installed to remind users to conserve electricity
  • Reminder signages at photocopier machines were installed to remind users to switch off at the end of the day
  • Lighting Floor Plans were installed to enable staff to switch off lights at the end of the day
  • Switching to cooler and longer lasting LED bulbs
  • Observing Earth Hour Friday every Friday when all non-essential lights and equipment are switched-off between 12pm to 1pm every Friday

2018 Climate Action
Programme Timers were installed to halve the electricity consumption of hot drinking water dispensers.
2018 Climate Action
Reminders have been placed at strategic locations to remind users to switch off electrical equipment before closing the office.

There were also specially designed signages developed to remind about switching off non-essential lights and electrical equipment, conserving water and protecting against water pollution.

2018 Climate Action
An employee attaching a sticker to remind users to conserve electricity.
2018 Climate Action
Lighting Floor Plans provide a visual guide to switch off lights before leaving for home.

For Environmental Protection against water source and land pollution, Tune Protect launched the following initiatives :

  • Installation of reminders signages to encourage water conservation
  • Recycling of fluorescent tubes to ensure proper disposal by a licensed collection center in accordance with environmental laws
  • Recycling e-waste items such as batteries, mobile phones and power banks to ensure proper disposal by a licensed collection center in accordance with environmental laws

For both Climate Action and Environmental Protection, Tune Protect also place recycling bins to encourage staff to recycle the following :

  • Paper, newspaper, magazines, table calendars, boxes, file, folders and other paper products
  • Recyclable plastic
  • Aluminium drink cans
  • Metal biscuit tins

At the end of the event, dozens thronged the TLC booth to grab specially priced environmentally friendly products to take home. It was a very good launch that set a foundation for more green initiatives to come.

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Tune Protect 2nd Sponsor a Kid Back to School 2017

Bringing Out the Sun for the Children at Yayasan Chow Kit’s Pusat Aktiviti Kanak-Kanak


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About Yayasan Chow Kit
In 2017, Tune Protect organized its 2nd ‘Sponsor a Kid Back to School’ especially for the ‘at-risk’ children of Yayasan Chow Kit’s (YCK) Pusat Aktiviti Kanak-Kanak (PAKK). Aged between 7 to 12 years old, many of them have been through a lot as they live in an area that has earned a notorious reputation as a hotspot for illicit activities. Most of the have seen and heard more than the average child and adult! PAKK provides these children with a haven conducive for learning, character building activities and positive interaction with their peers and carers.

A Ray of Sunshine
Tune Protect stepped in to bring ‘a ray of sunshine’ back into their lives with the sponsorship of 2 complete sets of school uniforms for all 57 children specially purchased from Outpost Uniform.

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YCK Trustee His Royal Highness Tunku Major Dato’ Seri Zain Al-‘Abidin Tuanku Muhriz graciously hosted the ceremony and witnessed our Group CEO Razman Hafidz Abu Zarim presenting the mock cheque to Yayasan Chow Kit’s Chief Operating Officer Ananti Rajasingam.

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YCK’s Chief Operating Officer Ananti Rajasingam invites a YCK student to deliver his Welcome Speech on behalf of his fellow students.

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His Royal Highness Tunku Zain Tuanku Muhriz and Tune Protect CEO Razman Hafidz delivering their speeches.

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His Royal Highness Tunku Zain Tuanku Muhriz and Tune Protect CEO Razman Hafidz sharing light moments with the excited and curious children.

Stopped the Rain from Falling
In addition to sponsoring school uniforms and in line with the United Nations Sustainable Development Goal No. 3 promoting Good Health and Well-Being, Tune Protect literally ‘stopped the rain from falling’ by plugging the major roof leakage which severely affected the center’s classrooms, pantry and staircase with a full sponsorship for urgent repairs. In doing so, the repairs also enabled the center to resume educational activities and lessons, in line with our mission to support quality education.

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Tune Protect Head of People & Culture Yap Hsu Yi tickled at the sight of the older students helping the younger ones to button-up correctly.
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A happy YCK boy ‘driving’ a bus for the first time!

Sunshine After the Rain
After the cheque presentation ceremony, the children mingled happily with everyone in their new uniforms, just like 'sunshine after the rain'. Tune Protect volunteers also distributed neatly packed balanced meals comprising of delicious noodles, sausages, eggs, french fries, sandwiches and drinks to the grateful children whose smiles for the cameras came naturally. CLICK HERE to watch the video approved by Yayasan Chow Kit for release.

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Tune Protect Volunteers warmly giving the children their balanced meals.
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YCK children excited to receive their meals.

The Sun Daily reported this initiative in its article entitled ‘RM27,200 cheer for Yayasan Chow Kit children.’

The Star also reported this initiative in its article entitled ‘Insurer raises over RM27,000 for at-risk children and activity centre’.

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Tune Protect Emergency Flood Relief Mission in collaboration with Malaysia International Search & Rescue (MISAR) 2017

Lending More Than a Helping Hand When it is Most Needed


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The 2017 Major Floods
The recent floods in November 2017 that hit the northwest states of Peninsular Malaysia devastated Penang, Bukit Mertajam, Kepala Batas and several other locations, killing several and displacing thousands from their homes. It was a catastrophe that hit the region unexpectedly with prolonged rainfall.

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The major floods in Penang that took several lives, paralyzed the city, cut-off communication and delayed rescue efforts.

Tune Protect Emergency Flood Relief
In line with the United Nations Sustainable Development Goal No. 3 and 11 which promote Good Health & Well-Being, and Personal Safety, Tune Protect urgently facilitated an Emergency Flood Relief Mission costing RM50,000 with the help of Malaysia International Search & Rescue (MISAR). MISAR managed to mobilise trucks fully laden with boxes full of living essentials, hit the road in the wee hours of the morning and made their way straight for schools, homes and badly affected areas.

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Boxes and MISAR rescue vehicles filled with essential supplies for the flood victims.

MISAR to the Rescue
By sunrise, MISAR’s rescue vehicles arrived at affected areas and cautiously ploughed through flood waters. Power supply was cut-off in many places by fallen trees and landslides, which also obstructed access and severed communications channels. The mission continued with the distribution of dry food, bottled water, pillows, blankets, buckets, toiletries, diapers and sanitary napkins to residents, some of whom were walking aimlessly in desperate search for help and supplies.

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Flood victims flocked MISAR trucks immediately upon arrival.
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MISAR distributed Tune Protect sponsored dry food and bottled water to flood victims.
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Flood victims of all ages surrounded MISAR rescuers for essential supplies.
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A MISAR rescuer is seen here handing some food to a mother and her child.

Tune Protect Emergency Flood Donation Drive & Flood Advisory
Back in Kuala Lumpur, Tune Protect staff raised funds internally for our colleagues affected by the floods after a few of them were relocated to Flood Relief Centers when the water levels reached dangerous levels. The Tune Protect Emergency Flood Advisory was also circulated to help employees cope with their circumstances safely. In addition to distributing living essentials, MISAR was also on standby to conduct ‘Search & Rescue’ missions while on location. Fortunately, the rain stopped, the water began receding slowly and the situation improved with time.

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COBRA 10s Mini Rugby Tournament 2017

Character Building COBRATS Rugby for 4-16 Year Old Boys & Girls


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When Tune Protect Met COBRATS
Tune Protect is a supporter of sporting activities that contribute positively to a child’s healthy physical and mental development in line with United Nations Sustainable Development Goal (UNSDG) No. 3 which promotes Good Health & Well-Being. We sponsored the 1st COBRA 10s Mini Rugby Tournaments for children in 2015 and the 2nd in 2016. The tournaments were held at Astaka Field located directly next to COBRA Club Malaysia’s Clubhouse in Petaling Jaya. As a strong advocate of safety on the playing field, we also proudly sponsored the annual Personal Accident protection for all COBRATS for 2015 & 2016 in line with UNSDG Goal No. 11 that promotes Personal Safety.

COBRATS Cutie Pies Battled It Out At The COBRA 10s Mini Rugby Tournament Kuala Lumpur & Selangor 2017
On October 2017, Tune Protect sponsored the 3rd COBRA 10s Mini Rugby Tournament 2017 which was held at E Football Field at the Rubber Research Institute Sungai Buloh, Selangor. The sponsorship was focused mainly on providing medical services and support which included an experienced line-up of medical personnel, emergency first aid responders with rugby injury experience and ambulances. We also sponsored transportation and auxiliary security services that ensured the safety of everyone at the venue. As with the previous years, this was in addition to the Annual Personal Accident protection for all COBRATS for 2017.

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Last minute coaching before the tournament.
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Pitch Marshalls inspecting the pitch before the tournament.
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‘Tune Protected’ boys and girls giving all they got for their teams during the COBRA 10s Mini Tournament 2017 held at E Football Field Sungai Buloh.

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COBRA Medics with rugby experience attending to an injured participant.
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COBRA Crew members busy with prizes and official merchandise.

Tune Protect Honoured As a VIP Sponsor at the COBRA 50th Anniversary Gala Dinner
On 9th November 2017, Tune Protect was honoured as a VIP sponsor at Cobra's 50th Anniversary Dinner Gala held at the Hilton Petaling Jaya. The formal dinner that started with a Cocktail Reception, was graced by the President of the Olympic Council of Malaysia, His Royal Highness Tunku Tan Sri Dato’ Imran Ibni Al-Marhum Tuanku Ja’afar. Celebrity Emcee Rashid Salleh introduced the entertainment for the night. Heavy Machine belted out hit favourites and renowned comedian Douglas Lim had the audience in stitches. There were also impromptu performances by VIP guests, including HRH Tunku Imran and a few other energetic veterans, who pounced on the opportunity to join the live band.

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President of the Olympic Council of Malaysia His Royal Highness Tunku Tan Sri Imran Ibni Al Marhum Tuanku Ja’afar (centre) flanked by Tune Protect Group CEO Razman Hafidz (right) and COBRA Club Malaysia President Lt. Colonel (Rtd.) Tommy Pereira (left) at the Gala Dinner.

COBRA 10s Mini Rugby Tournament Penang 2017
On 2nd December 2017, the COBRATS tournament reached the shores of the ‘Pearl of the Orient’ and Penang island became the center of rugby attention. Tune Protect Malaysia's Chief Executive Officer Khoo Ai Lin was given the honour of presenting medals to the winning teams during the Prize Giving Ceremony at the tournament held at Padang Polo.

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A cheery Tune Protect Malaysia Chief Executive Officer Khoo Ai Lin presenting medals to the ‘cutie pie’ COBRATS winning teams.

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Tune Protect S.O.S. Safety on Streets 2017

Inspiring the Development of Mobile Phone Apps to Save Lives & Help Pedestrians

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About S.O.S Safety on Streets
Tune Protect launched the S.O.S. Safety on Streets Challenge in June 2017 in line with the United Nations Sustainable Development Goal No. 11 that promotes Personal Safety. Our focus was on Road Safety in view of the high number of road accidents recorded in Malaysia compared to the rest of the world.

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Tune Protect Head of People & Culture Yap Hsu Yi welcoming the undergraduate contestants to the Bootcamp and competition.

The IDEATE Bootcamp
This IDEATE Bootcamp was an initiative that saw collaboration between Tune Protect, Malaysian Global Innovation & Creativity Centre (MaGIC), Road Safety Department Malaysia (JKJR), and Malaysia Digital Economy Corporation (MDEC). The challenge saw participation from young and talented undergraduates from 10 universities. Teams went ‘head-on’ against each other in conceptualizing ideas for road safety applications with a mission of improving road safety in Malaysia. 9 teams were shortlisted and the finalists attended an intensive 2-day Bootcamp that saw renowned industry experts share ideas and their experience about ‘Design Thinking’, ‘Idea Validation’, ‘Business Model Canvas’ and ‘Effective Pitching’.

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Industry experts sharing about ‘Design Thinking’, ‘Idea Validation’, ‘Business Model Canvas’ & ‘Effective Pitching’

And The Winner is...
The moment of truth arrived and finalists presented their ideas before a panel of judges consisting of representatives from Tune Protect, MaGIC, JKJR and MDEC. Winning the Best Idea Award was Team Green Light from HELP University which took home RM5,000 for conceptualizing Walk Tune App that provides a navigation service which leads pedestrians to the safest routes towards their destination.

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1st Place Winner Team Green Light from HELP University with the Champion RM5,000 Cash Prize mock cheque presented by Tune Protect Group CEO Razman Hafidz Abu Zarim

The 2nd Place Cash Prize of RM3,000 went to Team Hoff from KDU University College for their idea of an App that helps to prevent accidents by helping to keep phone usage while driving at bay. The judges awarded 3rd Prize to Team Carma from Multimedia University for their 3-in-1 App idea that encompasses a game, rewards and parental guardianship. In addition to the Cash Prizes won, all winners were presented with a 1-Year Personal Accident Coverage and a 3-Months Internship @ Tune Protect Group.

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S.O.S. Safety On Streets winners, contestants and organizers from Tune Protect, MaGIC, JKJR & MDEC strike a pose for the album.

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Catch Tune Protect’s Head of People & Culture Yap Hsu Yi in the AFO LivE with MAG’s video interview promo above and her BFM Live & Learn radio interview podcast.

The New Straits Times reported this digital initiative in its article entitled ‘App to help pedestrians’.

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Tune Protect Honours St. John Ambulance of Malaysia 2016

A Malaysia Day 2016 Celebration with a Meaningful Tribute


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St. John Ambulance of Malaysia
Tune Protect’s Community Engagement initiatives place great importance on good health, well-being and personal safety, in line with the United Nations Sustainable Development Goal No. 3 and 11. In tune with that, Tune Protect paid tribute to St. John Ambulance of Malaysia (SJAM) for its tireless contribution to the Malaysian society. True to its Latin motto ‘Pro Utilitate Hominum’, which means ‘For the Service of Mankind’, SJAM’s presence is a common sight, come rain or shine, that many take for granted. SJAM is on active duty at school sports days, parades, public runs, tournaments, marathons, trialathons, festivals and various other outdoor physical activities. They also come to the rescue to assist in floods, fires, landslides, road traffic crashes,plane crashes and other calamities. Members of SJAM are unsung heroes who go beyond the call of duty to not only provide emergency first aid and 24- hour emergency ambulance services, but also haemodialysis treatment and home nursing care services.

Honouring 200 Long-Service Members
Tune Protect celebrated Malaysia Day 2016 by honouring 200 long-serving members of the SJAM with RM10 million worth of Personal Accident protection covering medical expenses following accidents, hospital income allowances, as well as allowances in cases of permanent disablement, accidental death and bereavement.

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Group CEO Razman Hafidz Abu Zarim presented Tune Protect’s celebratory Malaysia Day Ribbon recognizing exemplary & inspiring Malaysians to SJAM’s Commander-in-Chief Yang Berbahagia Dato’ Dr. Low Bin Tick. Looking on is SJAM’s Secretary-General Yang Berbahagia Dato’ Yeo Kim Thong.

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(Clockwise, from top left) Tune Protect and St. John Ambulance of Malaysia celebrating being on the same page with SJAM Selangor Coastal Area commander Chwa Siew Ngoh, SJAM member Phuah Kin Keong, Tune Protect Head of People and Culture Yap Hsu Yi, SJAM member Grace Uma Rani Krishnan, SJAM Honorary Secretary-General Dato’ Yeo Kim Thong, SJAM Commander-in-Chief Dato’ Dr. Low Bin Tick & Tune Protect Group CEO Razman Hafidz.

This Sun Daily reported this Community Engagement Initiative in its articles entitled ‘Tune Protect pays tribute to St. John Ambulance’.

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