Peace of Mind for Eventgoers with Comprehensive Ticket Protection

KUALA LUMPUR, 8 April 2025 – Tune Protect Malaysia (“Tune Protect”), a leading digital insurer, has partnered with Ticket2U, Malaysia’s premier ticketing platform, to introduce Ticket Refund Insurance for events in Malaysia, setting a new benchmark in event protection by providing greater financial security and peace of mind for ticket buyers. The comprehensive plan covers tickets for a wide range of events, including conferences, marathons, runs, concerts, festivals, and sports tournaments, ensuring ticket holders receive a full refund if unforeseen circumstances prevent them from attending. This initiative reinforces Tune Protect’s commitment to delivering customer-centric solutions and enhancing the overall event experience.

Covering a comprehensive range of unexpected situations, Ticket Refund Insurance protects attendees from disruptions such as medical emergencies, accidental death, home emergencies like fire or burglary, natural disasters, and sudden unemployment, ensuring that ticket buyers are not financially burdened. The coverage also extends to road accidents, vehicle breakdowns on the way to the event, as well as other unforeseen circumstances. ¹

“The launch of Ticket Refund Insurance is a game-changer for eventgoers, giving them the confidence to book tickets without the fear of the unexpected disrupting their plans. This innovative protection plan reinforces our commitment to making insurance simple, seamless and accessible to everyone. With event attendance on the rise, we are ensuring that customers can fully enjoy their favourite events stress-free, knowing they have a reliable safety net in place,” said Jubin Mehta (“Jubin”), Chief Executive Officer, Tune Protect Malaysia.

“At Ticket2U, we are focused on elevating the ticketing experience, and Ticket Refund Insurance marks a significant step towards setting a new industry standard. This protection gives ticket buyers greater assurance, knowing they are covered if the unexpected happens, while also reinforcing trust between event organisers and attendees. By reducing financial risk and making ticket purchases more secure, we are enhancing confidence in event attendance and supporting a more dynamic, worry-free event experience for all,” said YC Chia, Managing Director, Ticket2U Sdn Bhd.

For sports enthusiasts, Sports PA (Personal Accident Insurance) is available as an optional add-on, providing financial protection for accidental injuries sustained during sports-related events, ensuring peace of mind while staying active. Jubin added, “By embedding protection seamlessly into the event ticketing journey, Ticket2U and Tune Protect are setting a new industry standard for consumer protection against unexpected events while enhancing overall customer experience with greater confidence and ease.”

Available to all Ticket2U customers purchasing event tickets, this insurance is available to a wide range of events, including concerts, sports matches, exhibitions and festivals at only 5% of the ticket price. Purchasing Ticket Refund Insurance is quick and effortless where eventgoers can:

1. Select an event ticket on Ticket2U.
2. Opt-in for ‘Ticket Refund Insurance’ at checkout.
3. Complete the purchase, and coverage is automatically activated.

The claims process is equally seamless:

1. Submit a claim directly to Tune Protect with the required documentation.
2. Claims are processed, and eligible refunds are issued promptly.

For more information on Ticket Refund Insurance, visit www.ticket2u.com.my and click the “Read More” button on eligible event pages.

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¹As outlined in the policy terms.

Malaysia’s first-ever concert ticket insurance, ‘Ticket Protect’ by Tune Protect, offers concert-goers protection against unexpected changes for a worry-free experience.



Kuala Lumpur, March 7, 2025 – GoLive Asia (“GoLive”), Malaysia’s leading ticketing platform, is proud to announce the launch of the country’s first-ever concert ticket insurance, Ticket Protect, powered by Tune Protect Malaysia (“Tune Protect”), a leading lifestyle insurer in Malaysia. This breakthrough collaboration combines GoLive’s customer-focused ticketing expertise with Tune Protect’s lifestyle insurance solutions, offering a new level of peace of mind to concert fans. Ticket Protect provides coverage for unexpected changes, such as rescheduling or personal emergencies, ensuring concert-goers can enjoy their favorite events without worry.

Introducing Ticket Protect With Ticket Protect, concert-goers can now safeguard their ticket purchases through this innovative solution that offers a 100% refund on ticket price if fans are unable to attend an event due to unforeseen circumstances, such as medical emergencies, travel disruptions, or other unexpected events.

“At GoLive, our mission has always been to enhance the concert-going experience, and Ticket Protect is a testament to that commitment,” said Ukesha, Business Development Executive of GoLive Asia. “By partnering with Tune Protect, we’re giving our users the confidence to book their favorite events without the fear of losing their investment due to life’s uncertainties.”

This first-of-its-kind service in Malaysia underscores GoLive’s dedication to customer convenience and innovation, ensuring concert fans can enjoy a worry-free ticketing experience. Ticket Protect is made available during checkout for all eligible events on GoLive’s ticketing platform.

Innovation Through Partnership The synergy between GoLive and Tune Protect marks a groundbreaking feat in Malaysia’s entertainment and insurance industries. Initiated by GoLive, the idea for Ticket Protect was driven by a commitment to enhancing the concert experience by eliminating financial worries caused by unexpected events. Recognizing the need for such a service, Tune Protect was keen to bring this vision to life, leveraging its expertise in digital insurance solutions to create a seamless and hassle-free protection plan for concert-goers.

GoLive and Tune Protect’s collaboration brings together two innovators in their respective fields. “Aligned with Tune Protect’s vision of becoming a leading lifestyle insurer, our partnership with GoLive places us on the right path toward delivering innovative insurance solutions tailored to modern consumer needs. At Tune Protect, ease and convenience are paramount, and by integrating our insurance offerings into GoLive’s ticketing platform, we are enhancing accessibility. Customers can now seamlessly add insurance protection to their concert tickets with just a single click, ensuring a worry-free entertainment experience,” said Jubin Mehta, Chief Executive Officer of Tune Protect Malaysia.

Key features of Ticket Protect include:

• 100% ticket price coverage for eligible claims
• Simple and fast refund procedures with minimal documentation
• The first ticket insurance protection available for events in Malaysia

Concerts and live events are now a significant part of Malaysia’s economy and entertainment landscape, bringing together thousands of fans and driving local tourism. However, unpredictable situations can lead to missed events and financial loss. Ticket Protect eliminates this concern, allowing concert-goers to enjoy their favorite live music experiences with total confidence.

Simple Steps to Get Protected Customers can opt for Ticket Protect during checkout when purchasing tickets on GoLive’s platform at an affordable premium of just 5% of the ticket price. To file a claim, customers can directly file a claim with Tune Protect by providing the required documentation, and receive a full refund of their ticket price — ensuring a seamless and worry-free ticketing experience. For more information on Ticket Protect powered by Tune Protect, visit GoLive Asia’s website at GoLive Ticket Protect.

KUALA LUMPUR, 27 February 2025 – Tune Protect Group Berhad (“Tune Protect” or “Group”; TUNEPRO, 5230) posted record high quarterly and improved annual profits in the fourth quarter and full financial year 2024 (“4Q24”and “FY24”) respectively, boosted by the healthy growth in net insurance service results and Profit After Tax (“PAT”) Year-on-Year (“YoY”). How Kim Lian (“How”), Tune Protect Group’s Chief Executive Officer highlighted several factors that underpinned the Group’s notable financial performance in 4Q24 and FY24.

Outstanding net insurance service result driven by Travel segment
“Overall, the Group’s financial performance in 4Q24 and FY24 was commendable. We registered RM9.5 million PAT for 4Q24 and RM2.7 million for FY24 which signalled a strong recovery trend for the Group,” said How.

The Group’s profits were led by notable growth in net insurance service results, driven by the Travel segment. Net insurance service result for 4Q24 increased 82.8% Quarter-on-Quarter (“QoQ”) to RM11.1 million, and more than 100% YoY to RM3.0 million for FY24. This strong performance was mainly attributable to improvement in our acquisition cost due to changes in our portfolio mix, as well as lower reinsurance ratio.

“Although insurance revenue increased significantly YoY, it declined marginally by 1.2% QoQ to RM99.0 million in 4Q24. Excluding the RM43.6 million Tenang impairment in 4Q23, insurance revenue growth remained strong at 14.2% YoY. PAT increased by over 100%, driven by topline growth, lower reinsurance premiums, lower attributable expenses, and lower tax provisions,” said How.

Enhanced cost efficiency led to improved combined ratio
Another highlight was the Group’s combined ratio which improved YoY and QoQ in 4Q24. More impressively, even without the impact of Tenang¹ scheme impairment, the Group’s combined ratio still managed to improve YoY. Excluding the impairment, 4Q23 combined ratio would have been at 95.5%, representing a 6.8 percentage points improvement.

FY24 results were commendable, with insurance revenue increasing YoY by 4.0% to RM389.2 million and net insurance service result improving YoY at RM3.0 million compared to a loss of RM9.0 million in FY23. The solid improvement of FY24 PAT of RM2.7 million was encouraged by over 100% growth in net insurance service result despite lower investment income due to market volatility and the negative share of results of RM6.6 million from Tune Protect Thailand’s (“TPT”) impairment related to claims recovery.

“We also achieved a combined ratio of less than 100% and lower by 3.2% YoY in FY24. Combined ratio continues to improve due to better cost efficiency and lower reinsurance ratio. This was primarily driven by higher insurance revenue supported by growth in travel, lower allocation of reinsurance premiums in line with our strategy to exit from the large Commercial segment and lower attributable expenses (management expenses) compensating higher claims from Motor and Fire for the year. Higher net incurred claims and attributable expenses ratio which increased 6.7% YoY were mainly due to four large Fire losses in 2024 and higher Motor losses recorded in the year,” said How.

PBT to normalise after one-off losses
According to the Group, the key events affecting Profit Before Tax (“PBT”) in FY24 were mostly one-off occurrences. Excluding the one-off occurrences, the Group’s PBT would have been RM16.1 million. The Group does not anticipate any future recurrences that would impact the earnings.

“These one-off events included the Group’s exposure to four large Fire losses. The frequency of these large claims was higher than previous years and we expect it to normalise moving forward. Another key event was impairment losses on intangible asset from our digital life insurance entity (Tune Protect Ventures) in 2Q24. Digital life traction was slower than anticipated while the health business can be offered via Tune Protect Malaysia (“TPM”),” said How.

Another key event was TPT’s impairment related to claims recovery in relation to a PA Account which was fully taken up during 2Q24.



Stabilised investment with portfolio rebalancing
The Group’s investment performance stabilised although it declined slightly YoY to RM30.0 million due to market volatility amid a hawkish Fed and the uncertainties of the US policy following Trump’s ascension.

“We continue to maintain a largely conservative investment strategy. During 4Q24, we completed the rebalancing of our portfolio into investment in Low-Risk Unit Trust funds which are predominantly invested in Malaysian Government Securities, Government Investment Issues and Government Guaranteed Corporate Bonds,” said How.

Strong momentum in Travel driving growth
The Group’s key growth focus for the Travel segment in 2025 will be based on the three main pillars of expanding market presence, becoming a travel centre of excellence and going beyond insurance for travel experience.

Aligning to these three main pillars, the Group has already made encouraging progress in 4Q24 when it expanded inbound travel for 10 new markets where the benefits and claims payout reflect the departure country currency for markets such as Australia, India, Japan, Brunei, and Taiwan, among others.

“We have also been aggressively recruiting top travel agents of our key airline partner in Malaysia, and expanding our distribution partners by onboarding four online brokers in Thailand, and four new Online Travel Agencies (“OTAs”) in Thailand and Indonesia for distribution of Travel Insurance in these markets. Besides activating new markets and establishing our network with new partners, we have also rolled out the Delay Lounge Pass in most markets in Asia through our airline partner to provide customers the convenience of airport lounges during flight delays, and we’re planning to expand it to other markets beyond Asia,” said How.

Managing Motor mix portfolio and claims
The Group is committed to managing Claims and Motor mix within the preferred and profitable segments. Other than focusing on the Travel segment, the Group remains vigilant in managing its Motor business through pricing optimisation, portfolio mix improvement and claims management. The Group’s strategy aims to align the Motor claims ratio at par with industry standards and is expecting favourable impact in Motor claims going forward.

“Our strategy aims to improve loss ratio and align the Motor performance with industry standards, with the expectation of favourable impact on the overall Motor claims ratio in 2025. We are planning to gradually increase the portfolio mix for the segment with a better loss ratio,” said How.

Moving forward
In pursuit of deepening its foray in the global travel ecosystem, Tune Protect will continue to elevate its inbound travel products offering with ongoing enhancements to product features, pricing, and benefits to optimise revenue opportunities. To further strengthen its airline partnerships, the Group is enhancing airline platforms and introducing improved products with better benefits, aiming to increase take-up rates among airline partners. Additionally, the Group is also going deeper into the travel ecosystem targeting regional players such as travel agencies, hotel chains, cruises, event organisers, and ticketing platforms.

In line with its growth strategy, Tune Protect is extending its market reach beyond Malaysia, expanding airline travel agent partnerships in Thailand, China, and other key markets. Tune Protect plans to roll out its Delay Lounge Pass services to new regions and exploring innovative bundling opportunities, such as bite-sized Flight Delay Insurance integrated with airline corporate programs. To further enhance traveller experience, Tune Protect is identifying new travel-related value-added services such as eSIMs in the coming quarters.These strategic initiatives reaffirm the Group’s commitment to delivering comprehensive and innovative travel insurance solutions to a global audience.

“Our strategic focus will continue to emphasise on the expansion of our travel insurance products and other profitable business segments while focusing on our cost and claims management. By leveraging on our expertise and innovative methodologies, we aim to identify and capitalise on new market opportunities and thereby achieving a sustainable growth,” How concluded.

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¹The Tenang scheme was a financial aid programme introduced by the Malaysian government to offer simple and affordable insurance plans to the lower income group. The scheme was discontinued in FY23.

Reflecting on a Year of Community Empowerment, Sustainability, and Social Impact

KUALA LUMPUR, 23 January 2025 – Stepping into 2025, Tune Protect Group Berhad (“Tune Protect” or “Group”) reflects on 2024, a year marked by a series of impactful Corporate Good (CG) initiatives. Each initiative highlighted the Group’s ongoing dedication to community empowerment, sustainability, and positive change. Throughout the year, Tune Protect has engaged communities across various sectors, focusing on social good, education, environmental conservation, and digital literacy.

From 2022 to 2024, Tune Protect made significant strides in its CG initiatives, surpassing its initial commitment of 6,000 volunteer hours by achieving a total of 7,299 hours. In 2024, these efforts encompassed a wide range of initiatives, including a partnership with Sekolah Kebangsaan (“SK”) Kampung (“Kg”) Baru Si Rusa to enhance sports and digital literacy, organising the Battle of the Reds football clinic for children, distributing Iftar meals to uniformed personnel and bringing festive cheer to hospital patients in collaboration with media partners, and participating in tree planting activities. These initiatives demonstrate Tune Protect’s dedication to making an impact on social welfare and environmental sustainability.

“In 2024, we shifted our focus from merely achieving numbers to delivering purposeful actions that create lasting benefits for the communities we serve,” said Koot Chiew Ling (“Koot”), Tune Protect Chief Strategy Officer and Chairperson of the Sustainability Committee. “Surpassing our CG commitment of 6,000 volunteer hours with a total of 7,299 hours from 2022 to 2024 demonstrates the dedication and compassion of our employees. This achievement highlights our steadfast commitment to integrating ESG principles into our operations and advancing impactful initiatives across environmental sustainability and social well-being.”

Among the key initiatives in 2024 was a partnership with SK Kg Baru Si Rusa in Port Dickson, Negeri Sembilan focusing on enhancing sports and digital literacy for students. The initiative included upgrading the school’s sports facilities and refurbishing the school’s digital resource centre. In addition to the infrastructure enhancements, Tune Protect conducted a series of cybersecurity talks, engaging over 350 students from Years 4 to 6, teaching them essential skills for navigating the online world safely. The collaboration culminated in the Kids Athletic Carnival that united seven schools in the Port Dickson district, celebrating student achievements and fostering a spirit of growth, sportsmanship, and community.




In conjunction with The Battle of the Reds, a highly anticipated football match featuring retired legendary players from two of the most iconic football clubs, Manchester United and Liverpool, Tune Protect organised a football clinic at the Bukit Jalil National Stadium. This initiative welcomed 40 children from Sekolah Kebangsaan (“SK”) Cochrane. Following the football clinic, the children enjoyed an exhilarating match between the Manchester United and Liverpool legends, making the day an unforgettable experience for all.


Through the Roll Out Iftar initiative, a distribution of Iftar via the Misi Rakyat Food Riders programme, 2,000 food packages, including murtabak and homemade ubi boko kuih, were distributed. Through a collaboration with a media partner, Tune Protect supported uniformed personnel and food delivery riders in Shah Alam. The initiative not only supported essential workers such as police officers, firefighters, air force personnel, and hospital staff during Ramadan but also provided food delivery riders with opportunities to earn additional income.


Tune Protect continued its community outreach efforts in partnership with another media partner for the Titipan Kasih Syawal event at Hospital Tunku Ampuan Besar Tuanku Aishah Rohani in Cheras, Kuala Lumpur. Over 60 Tune Protect volunteers and 20 volunteers from the media house came together to organise a festive celebration for the children and families. The event included engaging games and activities and distributing branded merchandise, ensuring each child felt special. Volunteers also added a festive touch by decorating the hospital, while visiting patients in various wards to offer encouragement and spread joy, sharing the spirit of Hari Raya Aidilfitri.


In line with its sustainability goals, Tune Protect reinforced its commitment to environmental conservation by participating in a large-scale tree-planting initiative organised by The Global Environmental Centre on World Sustainability Day at the Kuala Langat North Forest Reserve in Selangor. Joined by 104 volunteers from various organisations, Tune Protect contributed to the planting of 600 Tenggek Burung trees, a vital species for conserving Selangor’s peatland ecosystem. This effort was aimed at bolstering biodiversity and combating climate change.


Koot added, “Our CG initiatives in 2024 were centred on uplifting communities, nurturing future generations, and promoting environmental preservation. These initiatives reflect Tune Protect’s dedication to creating a significant and enduring impact. Looking ahead to 2025, our sustainability vision, ‘In Tune for a Better Tomorrow,’ continues to inspire our journey toward a more resilient and sustainable future. To build on this momentum, we have pledged 6,000 volunteer hours for the next three years (2025–2027). We will focus on environmental conservation, advancing sustainability efforts, and reaffirming our commitment to leaving a positive, lasting legacy for the planet and its future generations.”

Learn more about Tune Protect’s initiatives at https://www.tuneprotect.com/my/people-community/

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¹ For more information on the Global Environmental Centre, please visit https://gec.org.my/.

Hosted by SK Kampung Baru Si Rusa, the Kids Athletic Carnival aims to encourage the next generation of athletes

KUALA LUMPUR, 30 December 2024 – Tune Protect Group Berhad (“Tune Protect” or “Group”) proudly collaborated with Sekolah Kebangsaan (“SK”) Kampung Baru Si Rusa to host the 2024 Kids Athletic Carnival as part of its Corporate Good (CSR) commitment to empower communities and promote growth through sports. This vibrant showcase of sportsmanship and youth talent brought together students from seven schools across Port Dickson, celebrating teamwork, resilience, and holistic development among young athletes.

Selected by the Port Dickson District Education Office for its impressive track record in national and state-level championships, SK Kampung Baru Si Rusa served as the perfect venue for the event, with Tune Protect playing a key role in its success. Since October last year, Tune Protect has actively enhanced the school’s facilities and resources, including donating laptops and personal computers, providing sports equipment such as a long jump pit, and refurbishing the school’s digital resource centre.


These efforts also included painting and tiling the digital resource centre, creating vibrant murals, organising community clean-ups, improving the school field, and conducting various student activities. Through these initiatives, the school has been equipped with enhanced facilities and resources, enabling its students to excel in national and state-level championships and host inspiring events like the Kids Athletic Carnival.

“We are proud to stand alongside SK Kampung Baru Si Rusa on their remarkable journey of sports excellence. From equipping the school with resources and enhancing their sports facilities to facilitating educational visits, our commitment has been about enabling their potential. The Kids Athletic Carnival marks the culmination of a year-long partnership, and we are delighted that this carnival extends its impact beyond SK Kampung Baru Si Rusa, reaching students across six other schools in Port Dickson as well. By nurturing discipline, resilience, and teamwork, we hope to inspire a new generation of young athletes to not only achieve sporting excellence but also contribute meaningfully to society,” said Koot Chiew Ling, Tune Protect Chief Strategy Officer and Chairperson of Sustainability Committee.

The Kids Athletic Carnival had a diverse lineup of activities tailored to the young athletes, including sprinting and hurdles relay, kids javelin throw, an endurance run, and more. Each activity combined both fun and challenge, encouraging students to explore their athletic potential and technical aptitude in an energetic and supportive environment.


The carnival’s vibrant atmosphere was brought to life with cheers of encouragement from fellow students, teachers, parents, and volunteers. Each activity aimed to inspire healthy competition while promoting values such as perseverance. The event allowed students to form connections, build confidence, and experience the joy of participating in a community-driven initiative.



With initiatives such as the Kids Athletic Carnival, Tune Protect is reinforcing its commitment to empowering future generations and nurturing community growth through sports and education.

HANOI, 30 December 2024 – Tune Protect Group Berhad (“Tune Protect”) and AirAsia Aviation Group Limited (“AirAsia”) announced the launch of the enhanced AirAsia Comprehensive Travel PLUS in Vietnam which features Cashless Hospital Admission services for AirAsia flights departing from Vietnam. This innovative feature ensures travellers enjoy a smooth and stress-free experience should they need medical assistance abroad.

The Cashless Hospital Admission service is seamlessly integrated into the AirAsia Comprehensive Travel PLUS at no additional cost. Travellers departing from Vietnam can easily purchase the plan through all AirAsia booking platforms, both online and offline, including the “Manage My Booking” feature and Online Check-in via the airasia MOVE app. Premiums start at an affordable VND157,000 for a return trip plan.

Janet Chin (“Janet”), Chief Executive Officer of Tune Protect Re said, “To offer more value to our customers, the cashless hospital admission is one of the strongest features which will provide convenience to travellers. The enhanced AirAsia Comprehensive Travel Plan aims to elevate the travel experience for our customers by providing comprehensive insurance coverage while simplifying access to medical care while abroad. The enhanced travel insurance plan eliminates the financial burden and worry of coming up with cash for hospital admissions during overseas trips.”

“Our focus is on delivering travel insurance solutions in the region. We are committed to integrating deeply into the travel ecosystem and partnering with key regional players like AirAsia ensures we continue to deliver exciting products or enhancement benefits to meet the diverse needs of travellers,” said Janet.

The key feature of this newly enhanced product is the Cashless Hospital Admission Service, which does not impact the insurance premium or any other benefits and sum limits stated in the policy. AirAsia passengers who have purchased the return trip plan of the Travel Insurance for flights departing from Vietnam will automatically gain access to this feature.

Besides Vietnam, the Cashless Hospital Admission is also available for travellers departing from Malaysia, Thailand, Singapore, and Indonesia. Tune Protect is also looking at introducing the feature in other markets in the near future.

Paul Carroll, Chief Commercial Officer of AirAsia Aviation Group said, “The AirAsia Comprehensive Travel PLUS by Tune Protect is another step forward in enriching the travel experience for our guests. By enhancing our offerings, it provides peace of mind to guests departing from Vietnam and other key markets like Malaysia, Thailand, and Indonesia, ensuring they are covered for emergencies abroad.”

Aside from the new addition of the Cashless Hospital Admission services, the AirAsia Comprehensive Travel PLUS includes other benefits such as trip cancellation, flight delay, loss or damaged baggage, and loss of personal money and travel documents, among others.
To activate the Cashless Hospital Admission services while abroad, customers simply need to follow a straightforward process:

1. Contact the Tune Protect – AirAsia Emergency Hotline at +84 2844582328 and provide their flight booking number for verification.
2. Upon verification, a Medical Agent will notify a nearby Medical Provider and, if necessary, arrange transportation.
3. A Coverage Letter will be issued directly to the Medical Provider to ensure uninterrupted medical attention.
4. Policyholders can be rest assured that their medical bills will be taken care of, eliminating the need for claim submissions.

The AirAsia Comprehensive Travel PLUS provides access to over 7,500 hospitals worldwide through a collaboration with the globally renowned care and mobility provider, Europ Assistance and is underwritten by BaoViet Insurance. This feature eliminates unexpected out-of-pocket expenses, ensuring ultimate peace of mind for worry-free travel. By combining seamless travel experiences with comprehensive insurance coverage, Tune Protect and AirAsia are redefining the travel experience for customers around the world.

For more information on AirAsia Comprehensive Travel PLUS with Cashless Hospital Admission Services, please visit https://www.tuneprotect.com/airasia/vietnam/en/product/comprehensive-travel-insurance-plus-plan/

Kuala Lumpur, 19 December 2024 – Tune Protect Group Berhad (“Tune Protect or “Group”) announced the launch of a new benefit for its AirAsia Travel Insurance customers, the Delay Lounge Pass, a perk that provides access to over 1,500 airport lounges worldwide when flights are delayed by two hours or more. Available across AirAsia’s extensive global network¹, the Delay Lounge Pass is available exclusively for customers purchasing or opting in for either one of the AirAsia Travel Insurance plans, which include the Value Pack, Premium Flex, and AirAsia Plus² for flights departing from or arriving in Malaysia and Thailand.

The Delay Lounge Pass transforms the experience of flight delays by offering customers access to airport lounges equipped with high-speed Wi-Fi, charging stations and a range of experiential facilities, including spa treatments and discounts at bars and restaurants. This new feature goes beyond the usual travel insurance benefits that AirAsia guests are able to enjoy, further elevating their worry-free travel experience. Aside to gaining monetary compensation due to delayed flights which is part of the AirAsia Travel Insurance coverage, customers are also compensated with the ease and comfort of airport lounges to make the most of their waiting time.

“Travel delays are unsolicited, and we understand the challenges of navigating them when travelling with a big family or managing a busy schedule, especially during peak travel season such as the upcoming year end and school holidays. At Tune Protect, we aspire to enhance every aspect of the travel journey to be as comfortable and stress-free as possible. Whether it is parents seeking a quiet space to manage their children, business travellers needing to catch up on work, or solo travellers wanting a peaceful spot to relax, the access to the airport lounges addresses the needs of every traveller,” said How Kim Lian (“How”), Group Chief Executive Officer of Tune Protect.

Customers can enjoy the Delay Lounge Pass benefit by following these simple steps:

1. Purchase or Opt In for Travel Insurance: Customers must purchase any of the AirAsia Travel Insurance plans (Value Pack, Premium Flex, AA Plus) while booking their flight.
2. Complete Registration: After purchase, customers will receive a thank-you email along with an email for lounge registration. Customers must register their upcoming flights using the unique code received via the lounge registration email before departure.
3. Flight Tracking Confirmation: Once registered, customers will receive an acknowledgement email confirming that their flight is being tracked via FlightStats.
4. Receive Lounge Access Voucher: If their flight is delayed by two hours or more, customers will automatically receive a delay
   notification along with a digital lounge access voucher upon arrival at the airport. The voucher can be used immediately.

“This latest initiative underscores Tune Protect’s commitment to delivering innovative and customer-centric solutions for travellers. Coupling of core products and services with experiential propositions is common in other industries, and what we are doing now is adopting these best practices into the insurance industry to make it more appealing for our target audience, in this case, travellers. The experiential proposition that entails our travel insurance is meant to elevate customers’ travel experiences, and the offering of airport lounge access is the beginning of us achieving our aspiration, which is to become a relevant player within the travel ecosystem in the region,” How said.

In the event that the flight is delayed, but customers do not utilise the voucher that was issued, it will still be valid for one-time use within 30 days from the issuance date at any of the 1,500 airport lounges worldwide. The Delay Lounge Pass voucher is uniquely assigned to the registered travellers and is non-transferable. Customers purchasing any of the AirAsia Travel Insurance plans (Value Pack, Premium Flex, and AirAsia Plus) for their travel companions must ensure that each guest is accurately registered to ensure a seamless experience.

Aside to the Delay Lounge Pass, Tune Protect has also enhanced its travel insurance features in the AirAsia Travel Insurance plans by introducing TravelFlex Lite, which is a flexible cancellation benefit due to unforeseen circumstances . TravelFlex Lite benefit reimburses the cost of the flight tickets up to RM500 if customers are unable to travel. Other key features of the AirAsia Travel Insurance plans are the On-Time-Guarantee which reimburses RM100 for a 2-hour delay; and Baggage Delay which reimburses RM120 for every 6-hour delay, up to RM360.

For more information on the Delay Lounge Pass and the AirAsia Travel Insurance Plans, including terms and conditions, please visit https://delayloungepass.tuneprotect.com/airasia and https://www.tuneprotect.com/airasia/AABundlePackage/.

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¹ Excluding outbound flights from China
² For flights departing from Subang SkyPark Terminal

SINGAPORE, 12 December 2024 – Tune Protect Group Berhad (“Tune Protect”) and AirAsia Aviation Group Limited (“AirAsia”) announced the launch of the AirAsia Comprehensive Travel PLUS in Singapore. The enhanced AirAsia Travel Insurance features Cashless Hospital Admission services for AirAsia flights departing from Singapore. This innovative feature ensures travellers enjoy a smooth and stress-free experience should they need medical assistance abroad.

The Cashless Admission service is seamlessly integrated into the AirAsia Comprehensive Travel PLUS at no additional cost. Travellers departing from Singapore can easily purchase the plan through all AirAsia booking platforms, both online and offline, including the “Manage My Booking” feature and Online Check-in via the airasia MOVE app. Premiums start at an affordable SGD28.60 for a return trip plan.

Janet Chin, Chief Executive Officer of Tune Protect Re said, “This feature comes at an opportune time as travellers fly off for their long-awaited end-of-the-year holidays. The AirAsia Comprehensive Travel PLUS aims to enhance the travel experience for our customers by providing comprehensive insurance coverage and simplifying access to medical care for emergency medical illness, injury and accident while abroad. The enhanced travel insurance plan eliminates the financial burden and worry of coming up with cash for hospital admissions during overseas trips.”

“As we strengthen our presence in the region, we are committed to integrating deeply into the travel ecosystem and partnering with key regional players like AirAsia to deliver exceptional travel insurance solutions tailored to meet the diverse needs of travellers. Together, we aim to empower travellers with peace of mind, ensuring their journeys are as safe and seamless as possible. ,” said Janet.

The key feature of this newly enhanced product is the Cashless Hospital Admission Service, which does not impact the insurance premium, or any other benefits and sum limits stated in the policy. AirAsia passengers who have purchased the return trip plan of the Travel Insurance for flights departing from Singapore will automatically gain access to these features.

Besides Singapore, the Cashless Hospital Admission is also available for travellers departing from Malaysia, Thailand, and Indonesia. Tune Protect is scheduled to introduce the feature in Vietnam and other markets in the near future.

Paul Carroll, Chief Commercial Officer of AirAsia Aviation Group said, “The AirAsia Comprehensive Travel PLUS by Tune Protect is another step forward in enriching the travel experience for our guests. By enhancing our offerings, it provides peace of mind to guests departing from Singapore and other key markets like Malaysia, Thailand, and Indonesia, ensuring they are covered for emergencies abroad. For those using our Fly-Thru service to explore destinations beyond Asean, this insurance complements the convenient and stress-free journey we pride ourselves on delivering.”

Aside from the new addition of the Cashless Hospital Admission services, the AirAsia Comprehensive Travel PLUS includes other benefits such as trip cancellation, flight delay, loss or damaged baggage, and loss of personal money and travel documents, among others.

To activate the Cashless Hospital Admission services while abroad, customers simply need to follow a straightforward process:

1. Contact the Tune Protect – AirAsia Emergency Hotline at +65 3165 6256 and provide their flight booking number for verification.
2. Upon verification, a Medical Agent will notify a nearby Medical Provider and, if necessary, arrange transportation.
3. A Coverage Letter will be issued directly to the Medical Provider to ensure uninterrupted medical attention.
4. Policyholders can be rest assured that their medical bills will be taken care of, eliminating the need for claim submissions.

The AirAsia Comprehensive Travel PLUS provides access to over 7,500 hospitals worldwide through a collaboration with the globally renowned care and mobility provider, Europ Assistance. This feature eliminates unexpected out-of-pocket expenses, ensuring ultimate peace of mind for worry-free travel. By combining seamless travel experiences with comprehensive insurance coverage, Tune Protect and AirAsia are redefining the travel experience for customers around the world.

For more information on AirAsia Comprehensive Travel PLUS with Cashless Hospital Admission Services, please visit https://www.tuneprotect.com/airasia/singapore/en/product/comprehensive-travel-insurance-plus-plan/

Fully Digital Claims Process with Instant Payout via DuitNow

KUALA LUMPUR, 4 December 2024 – Tune Protect Malaysia (“Company”, “Tune Protect”), the Malaysian General Insurance subsidiary of Tune Protect Group Berhad (“Group”) has redefined the travel insurance experience with the launch of its Travel Easy Instant Travel Claims Payout feature, now accessible through the Tune Protect mobile app. This feature simplifies the claims process, offering travellers a fully digital and hassle-free experience with instant payouts via DuitNow upon claim approval.

Travel Easy is a travel insurance product which provides coverage for flights across all airlines. The Instant Travel Claims Payout feature is the latest innovation that is introduced to expedite the claims process, particularly for the Travel Delay benefit. By eliminating unnecessary documentation such as travel itineraries and delay confirmations for delays between 3 hours to under 9 hours, the claims submission process is also completely paperless and fully digital. Travellers can submit claims via the app, and payouts are processed on the day of approval through DuitNow, providing instant reimbursement.

Travellers purchasing the individual Travel Easy policy can receive RM200 for the first complete three hours of delay, followed by an additional RM200 for every subsequent six hours¹. This feature redefines the new norm for convenience and efficiency, delivering a faster and more seamless claims experience.

“Travellers today demand faster, more convenient solutions, and our Instant Travel Claims Payout feature is designed to meet those needs. We have integrated cutting-edge digital solutions to offer the speed, convenience, and security they deserve. By leveraging real-time flight data for claim verification and using DuitNow for instant payments, we ensure that the claims process is as seamless and expedited as possible,” said Jubin Mehta, Chief Executive Officer, Tune Protect Malaysia.

He added, “Our fully digital and paperless process allows travellers to submit claims efficiently and easily, from anywhere at any time. This ensures a seamless, stress-free experience, especially when it is needed most. By leveraging advanced technologies like Robotic Process Automation (RPA), we have automated the entire claims assessment process, from registration to payment. This not only eliminates tedious paperwork but also significantly accelerates approvals and payouts, delivering an enhanced insurance journey to our customers.”

Tune Protect has a 3:3:3 commitment where customers can buy in 3 minutes, receive a response in 3 hours, and get their claims paid in 3 working days². The introduction of the Travel Easy Instant Travel Claims Payout further enhances this commitment by reducing the overall turnaround time for those opting for DuitNow as their reimbursement method, shortening the payout to within same day upon approval.

Step-by-step guide to submitting an Instant Travel Claims Payout:

1. Open the Tune Protect app and navigate to the claims section
2. Fill out the simplified claims form, select Travel Delay benefit and DuitNow as the preferred reimbursement method
3. Attach any required supporting documents (only applicable for delays beyond 9 hours, no supporting documents required for delays under 9 hours)
4. Click on submit for processing

Travellers interested in purchasing Travel Easy can enjoy an instant 25% discount when buying online. For more information about Tune Protect and the Instant Travel Claims Payout feature, visit https://shop.tuneprotect.com/travel-insurance/, or download the Tune Protect mobile app from the App Store or Google Play Store today.

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^{1 & 2}Terms and conditions apply

Strategic partnership underscores Tune Protect’s commitment to global growth and innovation in travel insurance

Hong Kong, 18 November 2024 – Tune Protect Group Berhad (“Tune Protect”, “Group”), a leading digital lifestyle insurer in the region, has strengthened its global footprint through a strategic partnership with bolttech Insurance (“bolttech”), the Hong Kong general insurance arm of international insurtech, bolttech. Together, they have launched AirAsia Travel Insurance for Hong Kong travellers on AirAsia flights. This initiative is aligned with the Group’s commitment to provide comprehensive and affordable travel protection tailored to the evolving needs of travellers in key markets.

“This strategic collaboration with bolttech in Hong Kong reflects Tune Protect’s broader ambition to grow our presence in key regional markets. By partnering with international players with strong local expertise like bolttech, we are delivering on our commitment to innovate and provide seamless travel insurance solutions that cater to diverse customer needs. Situated in the heart of Asia, Hong Kong serves as a gateway to major Asian markets such as China, Japan, Korea and Southeast Asia, making it an attractive market for travellers. As we plan towards further growth over the next two years, we are excited to leverage our expertise and bolttech’s local market reach and expertise to create unparalleled value for our customers, ensuring their travel experiences are not only protected but also enriched,” said How Kim Lian, Group Chief Executive Officer of Tune Protect.

How added, “With an expansive network of close to 50 insurance partners worldwide, the Group is well-positioned to onboard new regional partners, establishing ourselves as the premier one-stop digital insurance solutions partner by offering our technology and reinsurance solutions. To enhance our embedded insurance offerings, we will continue working closely with distribution partners to offer relevant protection at critical touchpoints along the customer journey.”

Alister Musgrave, Regional General Manager for Hong Kong & Taiwan at bolttech, said, “We’re thrilled to provide Hong Kong travellers with convenient protection and peace of mind through AirAsia Travel Insurance. Our collaboration with Tune Protect highlights our commitment to improving our partners’ offerings and providing customers greater choice, ease, and a superior customer experience.”

“Our long-standing partnership with AirAsia has allowed us to deliver enhanced protection and convenience to their guests in key markets such as Hong Kong. By providing customised travel insurance solutions, we aim to enhance the overall travel experience by introducing innovative value-added and complementary travel services. Looking ahead, we plan to introduce similar offerings in other key markets in Asia Pacific, reinforcing our commitment to providing comprehensive coverage and ensuring peace of mind for travellers during their journeys,” concluded How.

For more information about Tune Protect, visit www.tuneprotect.com.