KUALA LUMPUR, 20 May 2021 – Bearing unexpected and large expenses to repair or replace losses to property due to fire, flood, or theft can leave anyone financially strained, especially in current times. In responding to the needs of the market, Tune Protect Malaysia (“the Company”) has launched Home Easy and Home Shield, a HouseOwner and HouseHolder insurance which provide coverage for residential buildings and home contents against loss or damage due to fire, lightning, explosions, flood, or burst pipe, among others.
Home Easy offers the cheapest online home insurance policy in the market, more than 40% savings in premium at present1. To demonstrate that it is the most affordable in the market, Tune Protect Malaysia has launched the Lowest Price Guarantee Campaign and will make good the difference if a customer finds a cheaper quote in the market from now until 31 August 20212.
Home Easy is available for fast purchase online whilst Tune Protect’s agents will assist in the purchase of Home Shield.
Both home insurance products offer attractive savings in premium compared to the tariff rate, while providing greater flexibility to homeowners to tailor their plan with optional add-ons to meet their individual needs.
In addition to being highly affordable and flexible, homebuyers or homeowners will also enjoy complimentary benefits which include reimbursement of water bill due to burst water pipe, and a Personal Liability Insurance coverage of up to RM250, 000 if they opt for both the HouseOwner and HouseHolder coverage for their homes.
With these innovative solutions in place, Tune Protect Malaysia plans to capture potential homebuyers and existing homeowners.
In the 2020 Asia-Pacific Outlook3 by Ernst & Young, 94% of millennials in Malaysia indicated their intent to buy a home in the next five years. This figure reflects a promising opportunity for Tune Protect Malaysia to extend its reach to potential homebuyers with its affordable and flexible Home Easy and Home Shield.
William Foo (“William”), Chief Executive Officer of Tune Protect Malaysia highlighted, “Buying a new home is exciting. However, with the steady increase in house prices coupled with the effects of the pandemic on personal budgets, customers have become more price-sensitive and will value any opportunity for savings. We are disrupting the market to be the insurance partner that provides the much-needed home protection at a fraction of the cost.”
He also added that many homeowners may not be aware of the amount of annual insurance premium they are paying, and he wishes to urge them to explore the potential saving they may obtain by getting a quote of these new products.
Home Easy is the first online home insurance product for Tune Protect Malaysia where customers can purchase through its website (www.tuneprotect.com) or the Tune Protect mobile application that is available on the Apple App Store and Google Play Store. By purchasing from the Company’s online channels, customers will get to enjoy an additional 15% direct rebate on premium and earn 5 BIG Rewards Points for every RM1 premium for redemption of attractive rewards from an extensive list of BIG Rewards lifestyle partners.
Home Shield is distributed via Tune Protect Malaysia’s widespread agency network nationwide. By purchasing through the Company’s agents, customers will get to enjoy a Safety Net benefit – a 10% financial buffer in addition to the total sum insured of the residential building (HouseOwner).
Additional to the plans are the optional Top Up Packs to tailor their protection needs. The Top Up Packs include Landlord Insurance, Mortgage Loan Protection, Home Care and Smart Home Devices Protection.
For homeowners or homebuyers who may have existing protection but intend to purchase this new plan, Tune Protect Malaysia provides a Switchover Guide to assist them to exercise their choice.
In conjunction with the launch, Tune Protect will be joining hands with Yayasan Chow Kit (“YCK”) for its children’s health fund, Madhya’s Gift. Tune Protect pledges to contribute RM6 to this fund for every Home Easy policy sold from now until 31 December 2021. Madhya’s Gift was set up by YCK to provide healthcare to children from less privileged families who are in need of medical treatment.
For more information on Home Easy, visit their website at www.tuneprotect.com/products/home-easy and for Home Shield please contact 1-800-88-5753 or email at hello.my@tuneprotect.com.
1 Based on Houseowner insurance plans available online in Malaysia as at 20 May 2021
2 Terms and conditions apply. Details can be found at
www.tuneprotect.com/chatterbug/home-easy-lowest-price-guarantee/
3https://assets.ey.com/content/dam/ey-sites/ey-com/en_gl/topics/insurance/insurance-outlook-pdfs/ey-global-insurance-outlook-asia-pacific.pdf
All Posts in Category: Press Releases
Tune Protect Launches Pro-Health Medical, A New Hassle-Free And Affordable Online, Cashless Medical Insurance
Plan Includes Covid-19 Protection Campaign, Mental Health Support and Allowance for Mosquito-borne Diseases
KUALA LUMPUR, 10 March 2021 – With growing awareness for medical protection, soaring healthcare costs and tightened wallets, Tune Protect Malaysia launched its first online cashless e-medical card, PRO-Health Medical. The cashless medical plan provides hospitalisation and surgical expenses benefits to suit consumers’ lifestyles and budget needs.
William Foo (“William”), Chief Executive Officer of Tune Protect Malaysia highlighted, “Today’s digitally savvy customers thrive on convenience and simplicity. They are health-conscious, sensible and realistic in managing their expenses. These insights spurred the features of PRO-Health Medical as a comprehensive, budget-friendly plan that is easy to understand. Sign-up takes less than 5 minutes and claims are hassle-free via our Tune Protect App which also hosts the e-Medical card for cashless admission.”
Unique to PRO-Health Medical is a year-long mental wellness programme with Naluri for the first 1,000 customers, lump-sum allowance for mosquito-borne diseases, Covid-19 additional medical expenses of up to RM20,000 per diagnosis until 31 December 2021* and a charitable pledge by Tune Protect to Yayasan Chow Kit to provide children from less privileged families with access to healthcare for every policy sold.
“The professional overall mental health and lifestyle coaching by Naluri is especially timely given the pressures of keeping up with the “new” norm. Millennials are health conscious and goal driven. If their goal is to lose that 3 kgs they gained while working from home, or to learn how to balance work-life pressures, our programme with Naluri will give them that added assurance and support,” added William.
* For customers who purchase PRO-Health Medical in the month of March 2021
Features of PRO-Health Medical
The e-Medical Card provides customers coverage for hospitalisation and surgical expenses including in-patient, daycare surgical procedures and outpatient treatments expenses due to illnesses and accidents. Other benefits include the zero deductible feature which means that the customer does not have to pay upfront before receiving treatment, an e-Medical Card for a cashless admission at more than 150 hospitals across Malaysia and reimbursement for alternative and chiropractic treatments post hospitalisation.
PRO-Health Medical can be purchased by first time medical insurance customers or as a supplement to customers’ existing medical coverage. There are four plan types with Annual Limits ranging from RM30,000 to RM150,000 to choose from according to customer’s needs. A unique feature of this product is that it does not have a Lifetime Limit, which means that the Annual Limit is reinstated year-on-year.
PRO-Health Medical can be purchased by downloading the Tune Protect App from the Apple App Store or Google Play Store. It can also be purchased from www.tuneprotect.com.
The online medical insurance is available for Malaysians and non-Malaysians who legally reside in Malaysia, aged 18 years old to 45 years old and can be renewed up to the age of 65 years.
Health Segment Aligned to Tune Protect’s Strategic Direction
“The Health segment is one the main business pillars for Tune Protect going forward. The impact of recent global events has increased the awareness and interest in medical insurance especially amongst millennials and Gen Z. We believe this market segment will grow rapidly,” said Ben Assanasen, Tune Protect Group Health Lead.
“PRO-Health Medical signals the start of engaging millennials through the digital space via education and raising awareness of health care at a young age. We want to bring Health to the masses, especially to the millennials segment as they are currently underserved and underinsured,” Ben added.
PRO-Health Medical and Yayasan Chow Kit
In conjunction with the PRO-Health Medical launch, Tune Protect is joining hands with Yayasan Chow Kit (“YCK”) for its children’s health fund, Madhya’s Gift. Tune Protect pledges to contribute RM6 to this fund for every policy sold until 31 December 2021. Madhya’s Gift was set up by YCK to provide healthcare to children from less privileged families who are in need of medical treatment.
The YCK and Naluri initiatives are part of Tune Protect’s sustainability commitment under the health pillar and PRO-Health Medical is the first product to introduce better access to healthcare to those who need it. This sustainability commitment will continue in future online launches.
For more information on PRO-Health Medical, visit our website at www.tuneprotect.com/products/pro-health-medical.
Read More
KUALA LUMPUR, 10 March 2021 – With growing awareness for medical protection, soaring healthcare costs and tightened wallets, Tune Protect Malaysia launched its first online cashless e-medical card, PRO-Health Medical. The cashless medical plan provides hospitalisation and surgical expenses benefits to suit consumers’ lifestyles and budget needs.
William Foo (“William”), Chief Executive Officer of Tune Protect Malaysia highlighted, “Today’s digitally savvy customers thrive on convenience and simplicity. They are health-conscious, sensible and realistic in managing their expenses. These insights spurred the features of PRO-Health Medical as a comprehensive, budget-friendly plan that is easy to understand. Sign-up takes less than 5 minutes and claims are hassle-free via our Tune Protect App which also hosts the e-Medical card for cashless admission.”
Unique to PRO-Health Medical is a year-long mental wellness programme with Naluri for the first 1,000 customers, lump-sum allowance for mosquito-borne diseases, Covid-19 additional medical expenses of up to RM20,000 per diagnosis until 31 December 2021* and a charitable pledge by Tune Protect to Yayasan Chow Kit to provide children from less privileged families with access to healthcare for every policy sold.
“The professional overall mental health and lifestyle coaching by Naluri is especially timely given the pressures of keeping up with the “new” norm. Millennials are health conscious and goal driven. If their goal is to lose that 3 kgs they gained while working from home, or to learn how to balance work-life pressures, our programme with Naluri will give them that added assurance and support,” added William.
* For customers who purchase PRO-Health Medical in the month of March 2021
Features of PRO-Health Medical
The e-Medical Card provides customers coverage for hospitalisation and surgical expenses including in-patient, daycare surgical procedures and outpatient treatments expenses due to illnesses and accidents. Other benefits include the zero deductible feature which means that the customer does not have to pay upfront before receiving treatment, an e-Medical Card for a cashless admission at more than 150 hospitals across Malaysia and reimbursement for alternative and chiropractic treatments post hospitalisation.
PRO-Health Medical can be purchased by first time medical insurance customers or as a supplement to customers’ existing medical coverage. There are four plan types with Annual Limits ranging from RM30,000 to RM150,000 to choose from according to customer’s needs. A unique feature of this product is that it does not have a Lifetime Limit, which means that the Annual Limit is reinstated year-on-year.
PRO-Health Medical can be purchased by downloading the Tune Protect App from the Apple App Store or Google Play Store. It can also be purchased from www.tuneprotect.com.
The online medical insurance is available for Malaysians and non-Malaysians who legally reside in Malaysia, aged 18 years old to 45 years old and can be renewed up to the age of 65 years.
Health Segment Aligned to Tune Protect’s Strategic Direction
“The Health segment is one the main business pillars for Tune Protect going forward. The impact of recent global events has increased the awareness and interest in medical insurance especially amongst millennials and Gen Z. We believe this market segment will grow rapidly,” said Ben Assanasen, Tune Protect Group Health Lead.
“PRO-Health Medical signals the start of engaging millennials through the digital space via education and raising awareness of health care at a young age. We want to bring Health to the masses, especially to the millennials segment as they are currently underserved and underinsured,” Ben added.
PRO-Health Medical and Yayasan Chow Kit
In conjunction with the PRO-Health Medical launch, Tune Protect is joining hands with Yayasan Chow Kit (“YCK”) for its children’s health fund, Madhya’s Gift. Tune Protect pledges to contribute RM6 to this fund for every policy sold until 31 December 2021. Madhya’s Gift was set up by YCK to provide healthcare to children from less privileged families who are in need of medical treatment.
The YCK and Naluri initiatives are part of Tune Protect’s sustainability commitment under the health pillar and PRO-Health Medical is the first product to introduce better access to healthcare to those who need it. This sustainability commitment will continue in future online launches.
For more information on PRO-Health Medical, visit our website at www.tuneprotect.com/products/pro-health-medical.
Tune Protect Strengthens Collaboration with BaoViet Insurance Corporation in BambooCARE
KUALA LUMPUR, 22 January 2021 – Tune Protect Group Berhad (“Tune Protect” or “Company”) has further strengthened its reinsurance and technology partnership with BaoViet Insurance Corporation (“BaoViet Insurance”), the largest general insurance company in Vietnam through the offering of BambooCARE Travel Insurance (“BambooCARE”) for customers flying with Bamboo Airways on its flight booking portal. This new initiative is a step forward in the partnership between the two parties which saw the launch of travel insurance and traveltech collaboration in Vietnam, inclusive of flight delay and gadget protection back in 2019. Through this new collaboration, customers flying with Bamboo Airways will enjoy a convenient and seamless experience of acquiring both flight tickets and insurance protection underwritten by BaoViet Insurance and powered by Tune Protect, on one booking platform.
This latest development is in line with Tune Protect’s growth plan to expand its footprint in the ASEAN region, adopting a digital first strategy promoting Lifestyle, Health and Small & Medium Enterprises (SMEs) lines and segments of businesses.
“While the world is gradually acclimatising to the new norms surrounding the COVID-19 pandemic, the travel community has also become more informed and is more likely to purchase travel protection / insurance. It is a timely opportunity for Tune Protect to back BaoViet Insurance in this digital partnership, as we offer our reinsurance expertise and travel technology capabilities for BaoViet Insurance to deliver worry-free, integrated travel experience to customers flying with Bamboo Airways,” said Rohit Nambiar, Group Chief Executive Officer of Tune Protect.
BambooCARE is available for both domestic and international travels within and out of Vietnam on Bamboo Airways online booking platform. Sales have been quite encouraging despite coming mainly from domestic travels as borders remain closed in the country. The travel insurance product covers personal accidents, travel inconveniences and medical expenses during the trip to ensure travellers peace of mind.
“We are optimistic with this partnership with Tune Protect as it helps to drive product innovation and scale our digital and technology offering to the next level. Capitalising on both BaoViet Insurance’s network in Vietnam and Tune Protect’s expertise in reinsurance and travel technology, we are excited to see how this relationship will revolutionise the insurance industry here in Vietnam,” said Mr. Nguyen Quang Hung, Deputy Chief Executive Officer of BaoViet Insurance.
With roots tracing back to 1964, BaoViet Insurance Corporation is the oldest insurance company in Vietnam and a wholly owned subsidiary of Baoviet Holdings. As the leading insurer in Vietnam in terms of revenue, market share and growth, BaoViet Insurance provides a wide range of insurance products leveraging technology to bring convenience and a seamless experience to meet the needs of individual and corporate clients.
Established in 2017, Bamboo Airways is a Vietnam-based full-service airline owned by the FLC Group. Aspiring to be Vietnam’s first 5-star airline, the company has invested over USD11 billion to procure 24 new A321NEO aircraft and 30 Boeing 787-9. Not limited to domestic flights, the start-up airline has expanded their flight destinations to Asia and Europe.
For more information on Tune Protect and BaoViet Insurance, please visit www.tuneprotect.com and www.baovietonline.com.vn
Read More
This latest development is in line with Tune Protect’s growth plan to expand its footprint in the ASEAN region, adopting a digital first strategy promoting Lifestyle, Health and Small & Medium Enterprises (SMEs) lines and segments of businesses.
“While the world is gradually acclimatising to the new norms surrounding the COVID-19 pandemic, the travel community has also become more informed and is more likely to purchase travel protection / insurance. It is a timely opportunity for Tune Protect to back BaoViet Insurance in this digital partnership, as we offer our reinsurance expertise and travel technology capabilities for BaoViet Insurance to deliver worry-free, integrated travel experience to customers flying with Bamboo Airways,” said Rohit Nambiar, Group Chief Executive Officer of Tune Protect.
BambooCARE is available for both domestic and international travels within and out of Vietnam on Bamboo Airways online booking platform. Sales have been quite encouraging despite coming mainly from domestic travels as borders remain closed in the country. The travel insurance product covers personal accidents, travel inconveniences and medical expenses during the trip to ensure travellers peace of mind.
“We are optimistic with this partnership with Tune Protect as it helps to drive product innovation and scale our digital and technology offering to the next level. Capitalising on both BaoViet Insurance’s network in Vietnam and Tune Protect’s expertise in reinsurance and travel technology, we are excited to see how this relationship will revolutionise the insurance industry here in Vietnam,” said Mr. Nguyen Quang Hung, Deputy Chief Executive Officer of BaoViet Insurance.
With roots tracing back to 1964, BaoViet Insurance Corporation is the oldest insurance company in Vietnam and a wholly owned subsidiary of Baoviet Holdings. As the leading insurer in Vietnam in terms of revenue, market share and growth, BaoViet Insurance provides a wide range of insurance products leveraging technology to bring convenience and a seamless experience to meet the needs of individual and corporate clients.
Established in 2017, Bamboo Airways is a Vietnam-based full-service airline owned by the FLC Group. Aspiring to be Vietnam’s first 5-star airline, the company has invested over USD11 billion to procure 24 new A321NEO aircraft and 30 Boeing 787-9. Not limited to domestic flights, the start-up airline has expanded their flight destinations to Asia and Europe.
For more information on Tune Protect and BaoViet Insurance, please visit www.tuneprotect.com and www.baovietonline.com.vn
Customer Satisfaction Index Survey
In a recent review conducted by Bank Negara Malaysia (BNM) on the insurance industry’s clients’ charters, the industry had been advised to establish processes to measure services against the published charters for long-term benefits.
To measure the customer service levels in the industry based on the Customer Service Charter (CSC), the industry has engaged Nielsen Malaysia to conduct a survey that will be ongoing from 21 May – 7 September 2018.
Should you be approached for this survey (through phone calls/face-to-face interviews), we would appreciate your participation to help us improve our customer service levels, to better serve you in the future.
For more information, or if you wish to re-confirm this survey, please contact our Customer Experience Representatives at 1 800 88 5753 or alternatively, you may email at hello.my@tuneprotect.com.
We thank you for your support.
Read More
To measure the customer service levels in the industry based on the Customer Service Charter (CSC), the industry has engaged Nielsen Malaysia to conduct a survey that will be ongoing from 21 May – 7 September 2018.
Should you be approached for this survey (through phone calls/face-to-face interviews), we would appreciate your participation to help us improve our customer service levels, to better serve you in the future.
For more information, or if you wish to re-confirm this survey, please contact our Customer Experience Representatives at 1 800 88 5753 or alternatively, you may email at hello.my@tuneprotect.com.
We thank you for your support.
