Select your country
Malaysia
Select your language
Emergency Hotline
Travel +603 7628 3650
Motor 1-800-22-8863
Emergency Hotline Travel +603 7628 3650
Motor 1-800-22-8863
Select your country of Departure
Australia
Brunei
Cambodia
中国 China
|
香港,中国 Hong Kong,China
|
India
Indonesia
|
Japan
Laos
澳門,中国 Macau,China
|
Malaysia
Myanmar
Philippines
Singapore
Thailand
|
Vietnam
|
New Zealand
Maldives
Bangladesh
Sri Lanka
South Korea
Nepal
Taiwan,China
Kazakhstan
Kenya
Pakistan
Saudi Arabia
Uzbekistan

How to Submit Claim

STEP 1

Download and launch the Tune Protect app.

STEP 2

Select on your Policy (Active / Past) and select “Submit Claim”.

STEP 3

Check your details or fill in the claimant details.

STEP 4

  1. Select the benefit you would like to claim for. The page will reflect the details and documents required.
  2. Fill in the form accordingly and submit the necessary documents.

 
Tune Protect App Claim

How to Check on Your Claim Status

Go to “CLAIM” tab and select your option

Motor
Non-Motor
Health
  • Easy step to make your car claim (24/7 Auto Assist 1-800-22-8863 )
    Tune Express Claim image
  • Click here to download the Claims Guide for Motor Accidents.
  • For manual claim, please download the form here and email to TPM.MotorClaims.Staff@tuneprotect.com with the relevant document

Tune Express Claim image
Tune Express Claim image
Notes:
  • Applies to policyholder with Windscreen Extension coverage for Comprehensive Motor Policy.
  • Windscreen Extension coverage will not affect NCD.
  • Cashless repair/replacement at TPM Windscreen Panel.
  • Checklist: Insurance Policy, IC, License, Vehicle Registration Card and No Police Report is required unless repair at non-panel windscreen repairer.
  • Completion of repair or replacement within 1 working day except part is unavailable.
  • Once replaced, windscreen coverage will expire and to enjoy continues. Protection, re-purchase at our branch or email: hello.my@tuneprotect.com.

 

Alternative for Third-Party Claims

Now there is an alternative to avoid the hassle of filing standard third-party claims when the other party damages your car, and you want to claim from their insurer. The alternative is to seek compensation from your own insurance company by filing OD-KFK process instead.

Benefits of filing OD-KFK process instead TPKFK process:
  • You do not need to appoint own adjuster to survey damages of your vehicle.
  • You do not lose No Claim Discount or NCD.
  • Claim process is shorter.
  • You can also add claim for uninsured losses exp loss of use, loss of excess, etc with your own insurance company.
Disclaimer : This process apply to comprehensive policy only.

How to initiate it?
We will send you a letter seeking your preference between ODKFK or TPKFK. You will need to give a consent in writing on the option you choose as ODKFK but subject no third party is injured in the accident.
3 simple step to file your claim
  1. Download the form
  2. Submit the claim form along with the supporting documents to the relevant email pahealth.claims@tuneprotect.com
  3. Your claim will be reviewed accordingly and payment will be made within 3 working days from the approval date.
if you have any enquiry, please refer below:
24 Hour Travel Emergency ( ie Repatriation) - 603-2302 0033
24 Hour Customer Support - 603-2302 0022
Cashless Treatment
  • if you have any enquiry please refer to MiCare - 24 Hour Enquiry (1-800-88-2678)
  • Panel Clinic
Reimbursement Treatment
  1. Submit via MiCare MyMed App (refer to the Guide pages 11 to 13)
OR
  1. Download and fill up the claim form here.
  2. Submit the claim form along with the supporting documents to pahealth.claims@tuneprotect.com.