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Baggage Delay &
1 hour On-time Guarantee Insurance

About

Baggage Delay & 1 hour On-time Guarantee Insurance is a protection for travelers purchasing AirAsia Premium Flex, Premium Flatbed or Value Pack seats. This protection covers you in the event that your flight is delayed for more than 1 hour or if your baggage is delayed for more than 6 hours*

*Terms and Conditions apply.

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Note :

This plan shall be valid effective from 31st May 2017 and is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

Policy Wording

Download and understand your plan details. This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad 30686-K).

View pdf

frequently asked questions

1. Who is entitled for this insurance?
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All guests who have upgraded their fares to either Premium Flex, Premium Flatbed or Value Pack with insurance. You may refer to this illustration below.

2. Does this insurance cover Fly-Thru, Island and City Transfers?
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Bundled insurance only applies for direct flights. It is not applicable for Fly-Thru, island and city transfers. Please also note that flights to Auckland, Honolulu and Dhaka do not include bundled travel insurance as well.

3. I only upgraded to Premium Flex, Premium Flatbed or Value Pack for one journey of my return trip, am I entitled to claim for both journeys?
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No. This insurance will only cover the upgraded journey based on your Travel Itinerary.

 

Example scenario 1:

  • You purchased a return ticket for Kuala Lumpur-Bali-Kuala Lumpur.
  • You’ve upgraded to Premium Flex with insurance only for Kuala Lumpur-Bali sector, the coverage is only valid for Kuala Lumpur-Bali sector.

Example scenario 2:

  • You purchased a return ticket for Sydney-Kuala Lumpur- Sydney.
  • You’ve upgraded to Premium Flex only for Kuala Lumpur- Sydney sector, the coverage is only valid for Kuala Lumpur- Sydney sector.