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Baggage Delay, On-time Guarantee
& *New! Trip Cancellation

About

This benefits is especially designed for travellers who purchased AirAsia Bundle Package with the following benefits

Benefits Value Pack  Premium Flex  Premium Flatbed
On-Time Guarantee 
Baggage Delay 
New! Trip Cancellation 

 

With this protection, you are assured a compensation in the event that your flight is delayed for more than 1 hour , your baggage is delayed for more than 6 hours or *trip cancellation due to tested Positive for Covid-19.

 

*Terms & conditions apply.

Benefits

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Note :

This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K)).

Download and understand your plan details

This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K))
 

frequently asked questions

1. Who is entitled for this protection?
Siapakah yang layak untuk perlindungan ini?
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All guests who purchased either Premium Flex, Premium Flatbed or Value Pack will be entitled for this protection. You may refer to this illustration below.

Semua tetamu yang membeli tambang Premium Flex, Flatbed atau Pek Nilai akan layak untuk perlindungan ini.. Anda boleh merujuk ilustrasi di bawah.

2. Is this protection applicable to Fly-Thru, Island and City Transfers?
Adakah perlindungan ini tersedia untuk Fly-Thru, Pengangkutan ke Pulau dan Bandar?
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This protection only applies to direct flights. It is not applicable to Fly-Thru, Island and City Transfers. Please also note that this protection does not apply to flights to Auckland, Honolulu and Dhaka.

Perlindungan ini hanya tersedia untuk penerbangan terus. Ia tidak tersedia untuk Fly-Thru, pengangkutan ke pulau dan bandar. Sila ambil maklum bahawa perlindungan ini juga tidak tersedia untuk penerbangan ke Auckland, Honolulu dan Dhaka.

3. I only upgraded to Premium Flex, Premium Flatbed or Value Pack for one journey of my return trip, am I entitled to claim for both journeys?
Saya hanya menaik taraf kepada Premium Flex, Flatbed atau Pek Nilai untuk satu perjalanan pada perjalanan kembali saya, adakah saya berhak membuat tuntutan untuk kedua-dua perjalanan?
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No. The protection will be applicable to only that segment of your upgraded journey based on your Travel Itinerary.

Tidak. Perlindungan ini hanya untuk perjalanan yang dinaik taraf berdasarkan Jadual Perjalanan anda.