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frequently asked questions
Yes, you can submit up to 3 claim benefits in every online submission for the same claimant.
An email which contains your claim case number will be emailed to you once you have registered your online claim successfully. You can clarify this by sending us an email and quoting your case reference number to email@example.com and indicate where the error is.
PIR is a report issued by the airline documenting the baggage incident and flight delay report indicate the duration of the flight delay and the reason. Claimant can obtain this report from the airline directly via e-form.
Once the claim is submitted online, you will receive an email confirmation as a proof of submission with a claim number. Please note down your case reference number for future correspondences you may have with us. You may also check your claim status from time to time by logging here
You can submit your claim to us by post. The address: Tune Protect Malaysia, Non-Motor Claims Department, Level 7, Wisma Tune, No.19, Lorong Dungun, Damansara Heights 50490 Kuala Lumpur.
The online claim submission is that easy to use but if you really need to ask us questions, you may email to firstname.lastname@example.org.
You can resubmit with the correct documents again here and attach the right documents accordingly.
You may contact us at email@example.com.
You can download the claim form and fill up the details of the claim accordingly.
Compile the documents required for the claim. You'll find a checklist of the required documents to submit in each claim type such as airline reports, medical reports, police report, original receipts and etc.
We will require the original documents for certain benefits, so please make copies of these documents before submitting the originals to us.
You can submit your completed claim form along with supporting documents within 30 days upon the return date of your scheduled flight to Malaysia via post or walk-in to:
Tune Protect Malaysia
Non-Motor Claims Department,
Level 7, Wisma Tune,
No.19, Lorong Dungun,
50490 Kuala Lumpur