We’d love to hear from you

Feel free to contact us on your queries and we will get back to you as soon as possible


Customer Service Hotline
(Toll-Free only for Malaysian Callers)
+603 4065 4244
(For International Callers)

Monday –Thursday 9AM – 5PM
Friday 9AM – 4:30PM (GMT+8)

24/7 Emergency Assistance
1 800 22 8863
(Auto Emergency Assist)
03 7841 5788
(Travel Emergency Assistance)


[email protected]

[email protected]
(AirAsia Travel Protection related enquiries only)


Level 8, Wisma Capital A,
19 Lorong Dungun,
Damansara Heights, 50490
Kuala Lumpur, Malaysia.
Bank Negara Malaysia - Employee Screening
Request for employment references as per Bank Negara Malaysia’s Employee Screening Policy are to be channeled to [email protected].
Please ensure that ‘Reference Template’ and written consent of the individual whom you are requesting for employment reference is provided.
For employer references, please contact [email protected]

Personal Data Protection Notice
By providing your personal information, you are deemed to have given consent and authorisation to Tune Protect to collect, use and/or disclose (whether in or outside of Malaysia) your personal information supplied to Tune Protect, to our affiliated companies or third party service providers for the purpose of contacting you by all modes of communication including telephone calls, SMS, emails or faxes in order to respond to your enquiry and to receive marketing, advertising and promotional information, messages, materials and/or documents about Tune Protect’s products and/or services.
You understand that you can choose to unsubscribe at any time if you no longer wish to receive any marketing/promotions from Tune Protect by writing to [email protected]. Please refer to Tune Protect’s Privacy Policy for more information.