Leading Digital Insurer
Tune Protect Group Berhad will be recognised as THE Leading Digital Insurer, distinctive in its culture, processes and people with a strong customer loyalty proposition. We will operate as a high performing digital champion, consistently striving for innovation and customer service excellence in sales and service.
Tune Protect Group Berhad ("Tune Protect") is listed on the main market of Bursa Malaysia Securities Berhad (Malaysia Stock Exchange), after having successfully launched its Initial Public Offering in February 2013 as Tune Ins Holdings Berhad (TIH” or “Tune Insurance”). We are recipients of numerous accolades including the prestigious Best of the Best award honoured by Forbes Asia which recognized us based on our shareholders’ return, sustainable sales and net income growth.
A distinctive insurance holdings company, Tune Protect’s nature of business is in insurance and reinsurance, underwritten through our subsidiaries Tune Insurance Malaysia Berhad (“TIMB”), Tune Protect Re Ltd (“TPR”), Tune LifeRe Ltd (“TLR”), Tune Insurance (Labuan) Ltd (“TIL”) and Tune Direct Ltd (“TDL”). In March 2014, Tune Protect entered the Middle East with a Joint Venture Agreement with Cozmo Travel LLC (“Cozmo Travel”) and set-up Tune Protect Commercial Brokerage LLC (“TPCB”). In May 2014, Tune Protect acquired 49% equity interest in an associate company in Thailand - Tune Insurance Public Company Limited (“TIPCL”).
Tune Protect’s forte is in the manufacturing and distribution of Travel Insurance. We are proud to be in partnerships with AirAsia and its affiliates, Malayan Insurance Company, Inc (“MICO”) for Cebu Pacific Air, Air Arabia, Cozmo Travel LLC and AAE Travel Pte Ltd (“AAE”), providing customised worldwide travel coverage to passengers, either purchased online or via travel agents, for both inbound and outbound travels.
Today, Tune Protect is present in 50 countries across Asia Pacific and Middle East North Africa (“MENA”) regions. We continue to be committed to our strategy to diversify both geographically and in respect of travel partners in various jurisdictions.
Our general insurance operations continue to make steady progress as we expand our existing lines and new profitable classes of business, remaining disciplined in executing our business strategy of achieving industry underwriting margins. Additionally, our new overseas ventures are performing well, building on the foundations established through our other entities.
On the digital front, Tune Direct (M) Sdn Bhd launched 4 innovative products online, including its signature Travel product, aptly named Tune TrIP Travel Insurance. These easy-to-buy yet relevant products are available on our digital platform.
|Acquired Oriental Capital Assurance Berhad, an established general insurance business. This acquisition gave us the chance to undertake the role of an insurance provider and underwrite general insurance policies directly in Malaysia, while offering a broader range of insurance products. Tune Insurance Malaysia Berhad (TIMB) now has 1,000 agents and 19 branches throughout the country|
|TIH was listed on the main market of Bursa Malaysia with a market capital of RM1 billion. Via the listing, we have marquee regional and international shareholders along with existing significant domestic shareholders including AirAsia founders Tony Fernandes and Kamarudin Meranun, and leading financial institution, CIMB.||
Razman Hafidz Bin Abu Zarim
Chief Executive Officer
Razman Hafidz bin Abu Zarim was appointed Group CEO of Tune Protect Group Berhad on 15 July 2016 to lead the operations of Tune Protect and its subsidiaries, both local and abroad.
He graduated with a joint-honours degree in Economics and Accounting, BSc (Econs) from University College, Cardiff, Wales, in 1977. He is a fellow member of the Institute of Chartered Accountants in England & Wales and a member of the Malaysian Institute of Accountants. He has more than 35 years of experience in the fields of corporate restructuring, mergers and acquisitions, corporate finance, management consulting and auditing.
He started his career with Touche Ross & Co., Chartered Accountants, London, England in 1977 as an Audit Junior. He later joined Hacker Young, Chartered Accountants, London, England, in 1984 as an Audit Assistant Manager, where he was subsequently admitted as an Audit Partner in 1987. He held the position until 1989.
In 1989, he returned to Malaysia as an Audit Partner of Price Waterhouse and later became Partner-in-Charge of Price Waterhouse’s Management Consulting Practice and joined the Executive Committee of the firm. He left his position as the Partner-in-Charge of Price Waterhouse’s Management Consulting Practice at the end of 1993. In 1994, he established Norush Sdn. Bhd., an investment holding and business advisory firm, where he remains as Chairman.
He holds independent directorships in Panasonic Manufacturing Malaysia Berhad, and Hartalega Holdings Berhad, public companies listed on Bursa Malaysia Securities Berhad and in Linde Malaysia Holdings Berhad, a non-listed public entity. He also sits on the boards of several private limited companies.
Prior to this, Razman was Chairman on the Board of Tune Protect Group Berhad, member of the Audit and Risk and Investment Committees and a member of the Nomination and Remuneration Committee.
Shirley Chen Ooi Wai
Chief Financial Officer
Shirley Chen Ooi Wai has been appointed as the Chief Financial Officer to oversee the Finance function of Tune Protect Group.
She graduated as a Bachelor of Business Administration with a major in Accounting from The University of Iowa, USA before her stint in audit advisory with a leading accounting firm. She holds professional qualifications and memberships with the Malaysian Institute of Accountants (MIA) and Malaysian Institute of Certified Public Accountants (MICPA).
She brings with her about 20 years of experience from the insurance industry, with exposure in both local and multinational insurers such as Pacific Insurance, Tokio Marine and AXA-Affin. Her responsibilities cover the scope of reporting, taxation, investment, capital and financial risk management. She has also been instrumental in company-wide projects in areas such as merger integration, financial standards and GST implementation through the key positions and roles she assumed in her career.
Koot Chiew Ling
Head of Corporate
Koot Chiew Ling was appointed the Head of Corporate Development & Strategy of Tune Protect Group which encompasses board reporting, investor relations and project management.
She is a graduate of Curtin University of Technology, Australia with a Bachelor of Commerce degree.
She has more than 18 years of experience in financial services, encompassing business development, product management and bancassurance; both in local and regional capacities.
She served with industry players such as AIG, Etiqa and CIMB. During her term with CIMB, she was part of the poineer team instrumental in the set up of the bancassurance partnership in Indonesia.
Head of Marketing
May Tan was appointed Head Marketing to oversee Marketing, Communications and E-Commerce functions of Tune Protect Group Berhad and its regional affiliates in Thailand and MENA.
She holds a Bachelor of Business degree from University of Southern Queensland Australia.
Head of Legal
Vilasini Govendan was appointed the Head of Legal to manage the legal departments of Tune Protect Group.
She is currently an admitted Advocate & Solicitor of the High Court of Malaya and was also a graduate of University of Malaya and holds LL.B and LLM with distinctions.
She has more than 13 years of experience in legal practice and as an in-house legal counsel for insurance companies (life, general and composite). Previously, she was the Head of Legal for MCIS Zurich Insurance Bhd and Hong Leong Assurance Bhd.
Yap Hsu Yi
Head of People & Culture
Hsu Yi was appointed Head, People & Culture Head to oversee all HR Functions within the Tune Protect Group of companies. She holds a Bachelor of Commerce degree (majoring in Accounting & Finance) from Monash University, Australia.
Head of Technology & Innovation
Keshminder Singh was appointed as Head of Technology & Innovation to oversee the technology strategy of Tune Protect Group Berhad and its regional affiliates in Thailand and EMEIA, developing and implementing long-term strategic plans for innovation and delivering cost-effective digital technologies.
Head of Strategy & Digital Transformation
Fabian was appointed Head of Strategy & Digital Transformation of Tune Protect Group in 2016.
His main focus is to drive the Group's digital strategy and initiatives to transform and continue to disrupt the insurance industry, encompassing interactive experiences across digital customer touch points.