To ensure we serve you better, please contact the relevant country customer service centre according to your enquiry.
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Enquiry / Complaint
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Help & Support
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Service Request/ Endorsement
Help & Support
Get Roadside Assistance
via
WhatsApp
WhatsApp No. 03-79890356
via
WhatsAppWhatsApp No. 03-79890356
Medical
MiCare
1-800-88-2678 (24-hour Medical Claims or Guarantee Letter) Panel Hospital (policy bought after 1st Nov 22)Dental
Travel Related Emergency Assistance
Overseas Cashless Hospital Admissions
Europ Assistance (24/7 Worldwide Hotline)+603-7628 3650 Click here to learn how to enjoy cashless hospital admissions overseas!
24 Hour Customer Support
+603-7628 3647Step By Step How To Submit Service Request (Endorsement)
*Change information regarding your policy quick and easy via the Tune Protect AppSTEP 1
Download Tune Protect app
STEP 2
Login with your details
STEP 3
On main page, scroll down to Service Request and select it
STEP 4
Click to submit new request
STEP 5
Fill in details and submit
STEP 6
Once you have submitted, your request will be listed on the app and you can check here for any updates
STEP 7
You may also download the service request document (or endorsement note) once approved
Enquiry Us
Bank
Negara Malaysia – Employee Screening
Request for employment references as per Bank Negara Malaysia’s Employee Screening Policy are to be channeled to employeescreening@tuneprotect.com.
Please ensure that ‘Reference Template’ and written consent of the individual whom you are requesting for employment reference is provided.
For employer references, please contact employeescreening@tuneprotect.com
Request for employment references as per Bank Negara Malaysia’s Employee Screening Policy are to be channeled to employeescreening@tuneprotect.com.
Please ensure that ‘Reference Template’ and written consent of the individual whom you are requesting for employment reference is provided.
For employer references, please contact employeescreening@tuneprotect.com
Personal
Data Protection Notice
By providing your personal information, you are deemed to have given consent and authorisation to Tune Protect to collect, use and/or disclose (whether in or outside of Malaysia) your personal information supplied to Tune Protect, to our affiliated companies or third party service providers for the purpose of contacting you by all modes of communication including telephone calls, SMS, emails or faxes in order to respond to your enquiry and to receive marketing, advertising and promotional information, messages, materials and/or documents about Tune Protect’s products and/or services.
You understand that you can choose to unsubscribe at any time if you no longer wish to receive any marketing/promotions from Tune Protect by writing to hello.my@tuneprotect.com. Please refer to Tune Protect’s Privacy Policy for more information.
By providing your personal information, you are deemed to have given consent and authorisation to Tune Protect to collect, use and/or disclose (whether in or outside of Malaysia) your personal information supplied to Tune Protect, to our affiliated companies or third party service providers for the purpose of contacting you by all modes of communication including telephone calls, SMS, emails or faxes in order to respond to your enquiry and to receive marketing, advertising and promotional information, messages, materials and/or documents about Tune Protect’s products and/or services.
You understand that you can choose to unsubscribe at any time if you no longer wish to receive any marketing/promotions from Tune Protect by writing to hello.my@tuneprotect.com. Please refer to Tune Protect’s Privacy Policy for more information.
