• Strong profit growth in FY25: PBT, PAT and net insurance service results increased more than 100% YoY.
• Regional business momentum: Sustained momentum in Travel segment, growth of 25.6% YoY
• New ancillary income streams: Achieved six-fold growth since 1Q25, contributing an additional RM20.9 million in revenue.

KUALA LUMPUR, 26 February 2026– Tune Protect Group Berhad (“Tune Protect” or “Group”; TUNEPRO, 5230) registered impressive profit growth in FY25 with Profit After Tax (“PAT”) and Profit Before Tax (“PBT”) increasing more than 100% Year-on-Year (“YoY”) to RM31.3 million and RM42.9 million respectively. The robust financial performance was underpinned by solid net insurance service result, lower net incurred claims and Travel growth, complemented by higher investment income.

Lower Net Incurred Claims, Strong Travel Growth in FY25 The Group’s net insurance service result grew by more than 100% YoY in FY25 with an improvement of 8.6 percentage point in combined ratio. This was mainly driven by key factors including lower net incurred claims from a more favourable Motor and Fire claims experience and Travel increasing its weightage in the overall portfolio.

The strong net insurance service result was also reflected in 4Q25 with growth of 15.1% YoY mainly driven by lower net incurred claims from more favourable non-Motor claims and higher amortisation cost in tandem with the higher Travel weightage.

On a 4Q25 basis, PBT rose favourably by 48.2% to RM10.7 million, while PAT declined by 28.4% to RM6.8 million YoY. The decline in PAT is partially due to the deferred tax asset recognition in 4Q24.

“Our PBT and PAT growth of more than 100% YoY was underpinned by strong net insurance service result, complemented by higher investment income arising from our strategy to shift unit trust investments from low-risk asset funds into corporate bond funds. We also managed to lower total other income and expenses in line with our ongoing cost optimisation initiatives. Furthermore, share of results from the Group’s Thai Associate showed significant improvement,” said How Kim Lian (“How”), Group Chief Executive Officer of Tune Protect.

Solid Combined Ratio Led by Favourable Claims Experience In both 4Q25 and FY25, there were notable improvements in combined ratio performance at 86.5% and 90.5% respectively, driven by lower net incurred claims and attributable expenses ratio. Favourable factors for the Group’s combined ratio included lower net incurred claims from more favourable Motor and Fire claims experience.



Corporate Bonds Drove Strong Investment Income The Group’s investment income improved in 4Q25 and FY25 to RM6.0 million and RM33.3 million respectively, up 6.9% and 10.8% YoY. The Group’s investment portfolio stood at RM757.6 million investment as of 31st December 2025 comprising 94% fixed income funds and 6% money market funds.

“In FY25, the Group conducted a portfolio reallocation into higher yielding corporate bond funds which drove stronger investment income, despite a slight offset from market profit-taking in 2H25. Our plan is to continue increasing our allocation towards higher-yielding corporate bond funds to maximise our investment returns in FY26,” said How.

2025 Highlights Tune Protect delivered a strong performance in 2025, driven by disciplined execution across its in country General Insurance business and continued emphasis on profitability. The Group recorded over 100% PAT growth YoY, supported by 3.9% improvement in cost optimisation and a combined ratio of 90.5% in FY25. While total Gross Written Premium (“GWP”) experienced a modest 3.7% YoY decline, Tune Protect strengthened the quality of its portfolio, reinforcing healthier growth fundamentals and margin expansion.

The Group’s strategic regional business accelerated meaningfully, with Travel GWP surging 25.6% YoY, alongside improvements in both online take up rate (+15.7%) and policy count (+17.8%). Average premium also increased by 7.1% year on year, reflecting stronger demand and scale. In its vertical expertise segment, Tune Protect achieved impressive momentum, delivering a six fold growth in ancillary and technology related revenue since 1Q25, amounting to RM20.9 million in GWP, underscoring the Group’s success in expanding beyond insurance and monetising its Tech capabilities.

Moving Into 2026 Tune Protect will sharpen its strategic focus on scaling topline growth while maintaining strict underwriting discipline. The Group’s priorities centre on disciplined underwriting through continuous claims management and a deliberate focus on profitable segments. This approach ensures that growth is driven by sustainable, risk appropriate portfolios, reinforcing the Group’s commitment to delivering consistent underwriting performance even as it accelerates expansion.

Tune Protect aims to achieve more than 20% topline growth by deepening its presence in preferred segments such as Travel and Fire. This will be supported by strengthening the Group’s unique value proposition through ecosystem differentiation, expanding industry specific expertise, and intensifying partnership integration, particularly in embedded insurance. Together, these priorities position Tune Protect to capture new revenue opportunities, enhance customer reach, and build long term resilience as the organisation advances into 2026.

Entering the new year, Tune Protect is well positioned to build on its momentum, having achieved six consecutive profitable quarters, which places the Group in an ideal position for sustainable growth and profitability. Growth in the Travel segment is expected to remain robust, supported by the Visit Malaysia 2026 campaign, which is set to boost inbound tourism, while a stronger Ringgit is anticipated to encourage outbound travel. Both trends are expected to drive continued demand for Travel Personal Accident coverage, reinforcing the Group’s confidence in sustaining positive performance as it moves into the next phase of its strategic journey.

More than 90% of employees contributed to mangrove restoration, urban farming, greener living and financial education programmes nationwide

KUALA LUMPUR, 22 January 2026 – Tune Protect Group Berhad (“Tune Protect” or “the Group”) concluded 2025 with a significant social impact milestone, delivering 2,525 volunteer hours through a series of Corporate Good initiatives focusing on environmental sustainability, food security and financial literacy across Malaysia. Guided by its sustainability vision, In Tune for a Better Tomorrow, the Group mobilised more than 400 employees, representing over 90% of its total workforce, to deliver hands-on programmes that benefited communities nationwide.

Throughout the year, Tune Protect focused on initiatives addressing on climate resilience, food security, financial literacy and community wellbeing. By fostering strategic synergies between employees, media partners, local authorities and communities, the Group delivered tangible outcomes while nurturing a strong culture of care and sustainability. Between 2025 and 2027, the company aims to deliver 6,000 volunteer hours focused on environmental conservation, community empowerment and support for youth and future generations. This initiative reflects Tune Protect’s commitment to leaving a meaningful legacy that extends far beyond its business operations.

“2025 marked an important milestone in our Corporate Good journey as we progressed towards our pledge of delivering 6,000 volunteer hours between 2025 and 2027. By mobilising our people for environmental conservation and financial literacy, we are showcasing our purpose which extends beyond insurance. Through people and partnerships, we aim to deliver meaningful outcomes while strengthening our ESG commitments and creating long-term value for the communities we serve,” said Koot Chiew Ling (“Koot”), Tune Protect Chief Strategy Officer and Chair of the Sustainability Committee.

One of the key highlights of the year was Tune Protect’s collaboration with Harian Metro under the Titipan Kasih Syawal Harian Metro programme, held on 16 April 2025 at Pantai Bumi Hijau, Kampung Banting, Sabak Bernam, Selangor. The initiative brought together a total of 84 volunteers from Tune Protect and 20 volunteers from Harian Metro, alongside local leaders, authorities and residents, to address environmental challenges faced by the coastal community.

Tune Protect volunteers drove environmental restoration by planting 500 mangrove saplings for coastal resilience and decarbonisation, alongside 70 fruit trees to enhance local food security. The initiative included a beach clean-up and a ‘Kotak Rezeki’ distribution to 30 underprivileged families, culminating in a festive gathering. The programme delivered both immediate community support and long-term environmental benefits by strengthening coastal resilience while building a stronger sense of environmental stewardship among volunteers and residents.


Food security and sustainable urban living were strengthened through Tune Protect’s partnership with Sunway XFarms under the Grow and Give initiative. As part of the programme, Tune Protect volunteers installed four solar-powered hydroponic units at Medan Jaya Apartments in Petaling Jaya, supporting community-led urban farming and long-term food resilience. Since May 2025, the initiative has completed eight growing cycles, producing 22.4 kilograms of fresh, pesticide-free vegetables for the Medan Jaya community, with an average yield of 2.8 kilograms per cycle.

Beyond improving access to nutritious produce, the initiative fostered hands-on learning and shared ownership of sustainable food practices among residents. With all four hydroponic units now fully deployed, the project is expected to produce up to 134 kilograms of fresh vegetables and more than 2,600 plants by May 2026, significantly enhancing food accessibility while strengthening community resilience.

The programme was carried out across four sessions in May, July, September and November 2025, mobilising 179 Tune Protect volunteers who contributed over 1,000 volunteer hours. Volunteers participated in training sessions at Sunway XFarms on sustainable agriculture and hydroponic farming methods, alongside hands-on activities such as harvesting, quality checks, packing produce, and transplanting seedlings. These efforts resulted in the distribution of 234 vegetable bags to Medan Jaya residents, together with 234 packs of Sunny Strong, a nutritionist-formulated multigrain drink produced by Sunway XFarms.



Tune Protect also organised the Tune Protect Free Market: Give and Grow Programme on 21 June 2025. A total of 45 Tune Protectors distributed over 2,000 potted plants, including both edible and decorative varieties, encouraging visitors to adopt greener living habits. The initiative attracted steady participation from the community, reflecting strong public interest in environmental responsibility. Through the Give and Grow Programme, Tune Protect promotes sustainable lifestyles and environmental awareness while reinforcing its commitment to creating positive, long-term community impact.



Tune Protect continued its efforts for future generations through the Program Celik Kewangan Harian Metro Bersama Tune Protect, conducted in four schools across Malaysia in October and November 2025. Participating schools included SK Kampung Baru Si Rusa (Port Dickson, Negeri Sembilan), SK Jongok Batu (Dungun, Terengganu), SK Haji Abdullah Sadun (Alor Setar, Kedah) and SK Kampung Tengah (Segamat, Johor). A total of 39 volunteers engaged directly with students at SK Kampung Baru Si Rusa, while over 60 employees from Northern, Southern, and East Coast branches supported activities at the other schools. Interactive Financial Literacy Corners were set up, featuring budgeting exercises, smart spending tips, savings guidance, and financial planning activities. Students participated in games and creative tasks, gaining practical skills that will help them make informed financial decisions in the future. Through these activities, the programme not only created an enjoyable learning environment but also encouraged students to develop essential life skills that would benefit them well into the future.


Commenting on the year’s achievements, Koot said, “In 2025, our focus was on purposeful initiatives that create measurable impact for communities and future generations. By supporting environmental conservation with social initiatives like financial literacy and urban farming, we delivered programmes with lasting community benefits. Guided by our vision, In Tune for a Better Tomorrow, we remain steadfast in our commitment to our renewed pledge of 6,000 volunteer hours by 2027.”

For more information on Tune Protect’s Corporate Good initiatives, visit tuneprotect.com/my/people-community/

• Profitability Sustained: PAT grew more than double YoY for 9M25; fifth consecutive quarter of profits and positive Net Insurance Service Result
• Travel Segment Momentum: Travel GWP surged 36.4% in 3Q25 and 31.8% in 9M25 YoY, with portfolio mix rising to 46% (from 37% a year ago), reinforcing a shift toward scalable, higher-margin products
• New income streams beyond insurance: Ancillary income and Tech fee contributions quadrupled since 1Q25, reaching RM13.18 million, supporting the Group’s strategy to unlock new revenue streams beyond insurance

KUALA LUMPUR, 24 November 2025 – Tune Protect Group Berhad (“Tune Protect” or “Group”; TUNEPRO, 5230) delivered consistent growth in 3Q25 and 9M25, with Profit After Tax (“PAT”) rising more than double in 9M25 Year-on-Year (“YoY”), marking the fifth consecutive quarter of profits and positive Net Insurance Service Result. This performance reflects disciplined execution of strategic priorities and sustained momentum in the Travel segment, reinforcing the Group’s resilience amid a dynamic market environment.

Improved Net Insurance Service Result and Combined Ratio
The Group’s Net Insurance Service Result grew 55.7% YoY in 3Q25, driven by lower net incurred claims from a more favourable Motor and Fire claims experience and a stronger contribution from the Travel segment. These factors also supported an improved Combined Ratio, which declined 4.9% YoY. Despite softer investment income, higher total other income and expenses, and challenges from its Thai associate, PAT increased 3.8% YoY, underscoring the Group’s ability to deliver growth in a mixed operating environment.

For 9M25, Net Insurance Service Result more than doubled YoY, supported by a 10.9% reduction in Combined Ratio. PAT also recorded over 100% YoY growth, attributed to lower total other income and expenses, in line with the Group’s cost optimisation initiatives.

Revenue Growth – Travel Segment and Income Diversification
“The Group’s profitability were supported by the improvement in Net Claims Incurred (“NCI”) ratio attributed to claims management efficiencies and better cost efficiency which improved 7.2% YoY in 9M25,” said How Kim Lian (“How”), Group Chief Executive Officer of Tune Protect. “Our business was further strengthened by the substantial growth in ancillary income and Technology fee contribution, which quadrupled since 1Q25, generating approximately RM13.18 million. This reinforces our strategy to diversify revenue streams beyond insurance.”

“Although insurance revenue for 3Q25 declined 12.7% YoY in line with the Group’s earlier decision to shift towards higher-quality and more profitable business segments, we are still confident that we will regain revenue growth in the long-term in tandem with the uptrend in the Travel segment and diversification of our revenue streams,” How added.




Strengthening Investment Income Through Tactical Asset Allocation
The Group’s total investment income in 3Q25 declined slightly by 3.8% YoY, reflecting market profit-taking during the quarter. Despite this temporary dip, investment performance is expected to remain stable in 4Q25, supported by proactive portfolio management.

As of 30 September 2025, Tune Protect’s investment portfolio stood at RM731.7 million, comprising 91% in unit trust funds and 9% in deposits. Within unit trust funds, 95% were allocated to fixed income funds and 5% to money market funds.

To enhance portfolio yield, the Group implemented a Tactical Asset Allocation (TAA) strategy, shifting unit trust investments from low-risk asset funds into corporate bond funds. This approach positions the portfolio to benefit from widening credit spreads and anticipated policy rate easing, reinforcing Tune Protect’s commitment to optimising returns while maintaining a prudent risk profile.

Strategic Pillars Driving Sustainable Growth
Tune Protect’s growth strategy is anchored on three key pillars and have delivered tangible progress in 9M25:

1. In-Country General Insurance Business – Focused on profitability and operational efficiency, recording a 4.6 percentage point reduction in Motor loss ratio through enhanced claims management, and partnership with Shopee (via PolicyStreet) delivered >100% topline growth
2. Strategic Regional Business – Expanded travel insurance footprint by onboarding 380 travel agents in Malaysia, extending the Universal Travel Insurance – Inbound Plan to 20 Asian markets, and introducing Fly-Thru misconnection benefits for AirAsia travelers.
3. New Income Streams Beyond Insurance – Launched innovative offerings such as travel eSIM campaigns and premium concierge services, including airport transfers and lounge access, creating incremental earnings and enhancing customer engagement.

Positive Outlook Supported by Core Growth Drivers
The Group anticipates a positive trajectory for revenue and profit growth, supported by airline expansion plans and rising travel demand across Asia. Air travel in the region is projected to grow at a five-year CAGR of 8–11%, and Tune Protect is well-positioned to capture this trend through strategic alliances with AirAsia and AirArabia. These partnerships, backed by a combined order book of over 700 aircraft, present significant opportunities for insurance uptake and ancillary bundles.

Beyond insurance, ancillary income is expected to maintain strong momentum, with deeper integration into the Travel ecosystem and offerings such as eSIM, baggage solutions, and premium travel services.

“Tune Protect is well-positioned to meet rising demand for travel and insurance solutions, and we expect a strong 4Q25 aligned with peak travel season trends. Looking ahead, as we prepare for Visit Malaysia Year 2026, our focus is on elevating the arrival experience and making protection and convenience seamlessly accessible to travellers,” How concluded.

JAKARTA, 20 November 2025 – Tune Protect Re (“Tune Protect”), a leading Travel & Lifestyle reinsurance subsidiary of Tune Protect Group Berhad, has extended its partnership with Ticket2U, Southeast Asia’s premier ticketing platform, to Indonesia with the launch of Ticket Refund Protection and Sports Personal Accident (PA). This milestone aligns with Tune Protect’s regional expansion plan across Southeast Asia, bringing Indonesia insurance protection for eventgoers through Ticket2U’s digital platform after the successful roll out in Malaysia earlier this year.

This regional expansion reflects Tune Protect’s continued commitment to making insurance simple, accessible and relevant to the digital lifestyles of today’s consumers. By embedding protection directly into Ticket2U’s ecosystem, Tune Protect empowers eventgoers to plan and enjoy their experiences with greater confidence and peace of mind.

“Following the success of Ticket Refund Protection and Sports PA in Malaysia, we are pleased to extend the same to Indonesia, a country with a vibrant and growing live event scene. Research shows that the majority of Indonesians enjoy attending concerts and live events, reflecting a strong appetite for entertainment and travel experiences. With this collaboration, we aim to give eventgoers added peace of mind, knowing they are protected against unforeseen circumstances. This launch further strengthens our regional presence as we continue to build partnerships that make protection more accessible across Southeast Asia,” said Janet Chin, Chief Executive Officer of Tune Protect Re.

According to Jakpat’s Music Concert Trends & Fan Behaviours 2025 survey¹, interest in live entertainment is surging, with Millennials and Gen Z forming the majority of concertgoers and 81% of respondents saying they enjoy attending music festivals. Recognising this momentum, Tune Protect and Ticket2U are introducing an added layer of assurance for fans and travellers alike.

“Ticket2U Indonesia aims to build a smarter, safer, and more reliable ticketing ecosystem for both organisers and attendees. Through our partnership with Tune Protect, we are delivering greater value and confidence to everyone who joins an event through our platform.” said YC Chia, Managing Director of Ticket2U Sdn Bhd.

The Ticket Refund Protection is available to all Ticket2U customers in Indonesia covering a wide range of events, including concerts, festivals, marathons, runs, conferences, exhibitions, and sports tournaments. Offered at only 5% of the ticket price, it protects against unforeseen circumstances that may prevent attendance.

Purchasing Ticket Refund Protection is quick and effortless:

1. Select an event ticket on Ticket2U Indonesia².
2. Opt-in for ‘Ticket Refund Protection’ at checkout.
3. Complete the purchase, and coverage is automatically activated.

Covering a comprehensive range of unexpected situations, Ticket Refund Protection ensures that eventgoers receive a full refund if they are unable to attend due to circumstances such as illness, accidents, natural disasters, home emergencies, or other qualifying disruptions.

For sports enthusiasts, Sports PA (Personal Accident Insurance) is also available as an optional add-on, providing financial protection for accidental injuries sustained during sports-related events, ensuring peace of mind while staying active. The Sports PA protection is the first of its kind to be offered in the events scene in Indonesia.

The claims process is equally seamless:

1. Submit a claim directly to PT Asuransi Dayin Mitra (ADM)³ with the required documentation.
2. Claims are reviewed, and eligible refunds are issued promptly.

“Beyond protecting local eventgoers, our collaboration with Ticket2U also encourages international audiences to travel to Indonesia to attend events with greater confidence. By offering coverage that protects against last-minute cancellations or disruptions, we are giving travellers the peace of mind to plan their trips without worrying about unexpected setbacks. This reflects our vision of making protection simple and relevant for today’s connected and mobile lifestyles across borders,” added Janet.

The partnership between Tune Protect and Ticket2U will continue to expand into other Southeast Asian markets, reinforcing both companies’ shared vision of delivering innovative, digital-first solutions that enhance customer experience and build confidence in event participation.

For more information on Ticket Refund Protection and Sports PA, visit https://www.ticket2u.id/blog/291

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¹ Indonesia Music Concert Trends & Fan Behaviours 2025 Survey
² Applicable to events that have opted in to offer Ticket Refund Protection
³ PT Asuransi Dayin Mitra Tbk is the local insurance partner underwriting the insurance products

Kuala Lumpur, 3 September 2025 – Tune Protect Group Berhad (“Tune Protect”) has announced the launch of CyberSafe, a comprehensive digital protection solution designed specifically for today’s connected travellers. Introduced in collaboration with BOXX Insurance (“BOXX”), a global leader in cyber risk protection, CyberSafe is now available across the EMEIA and Asia Pacific (APAC) regions.

As cyber threats such as phishing, identity theft and data breaches become more frequent, especially while travelling, CyberSafe provides users with real-time alerts, incident response support, identity monitoring, threat intelligence and educational content. This travel-centric solution is accessible via Tune Protect’s B2B portal and API for travel agents and OTAs, and is currently available from as low as USD4.

“CyberSafe is a key milestone in our mission to provide comprehensive and relevant protection beyond traditional insurance. By embedding cyber safety into our travel insurance ecosystem, we are offering added value to digital-first consumers, including remote professionals and tech-savvy travellers who require integrated, always-on protection,” said How Kim Lian, Group Chief Executive Officer of Tune Protect.

Unlike generic cybersecurity tools, CyberSafe is built for mobility. It delivers intuitive and seamless support to travellers through an always-on digital platform. This launch supports Tune Protect’s strategy of expanding its regional footprint with differentiated offerings that increase customer engagement and revenue per policyholder.

Milan Naik, President of BOXX Insurance, Asia & Middle East, said, “Our partnership with Tune Protect marks a bold step towards making cyber protection as essential as travel insurance. Travellers today face digital risks at every turn, from unsecured public Wi-Fi to phishing scams. CyberSafe provides the confidence and security they need to navigate their journeys safely.”

With its launch in the EMEIA and APAC regions, CyberSafe is offered as a standalone or optional add-on service, meeting the growing demand for smart, integrated solutions for today’s travellers. It also marks a further step in Tune Protect’s journey to deliver vertically integrated, value-added services.

With a presence in more than 30 countries and close to 50 insurance partners, including six airline collaborations, Tune Protect remains focused on strengthening its global travel ecosystem.

For more information about CyberSafe, please visit cybersafe-tuneprotect.boxxinsurance.com or contact TuneProtect.CyberSafesupport@boxxinsurance.com

KUALA LUMPUR, 27 August 2025 – Tune Protect Group Berhad (“Tune Protect” or “Group”; TUNEPRO, 5230) continued its strong momentum in 2Q25 and 1H25 with more than 100% Year-on-Year (“YoY”) growth of Profit Before Tax (“PBT”) and Profit After Tax (“PAT”) with improved net insurance service result and double digit improvement in combined ratio. How Kim Lian (“How”), Group Chief Executive Officer of Tune Protect said that the Group’s sustained financial performance in 2Q25 and 1H25 was driven by several critical factors including a resilient Travel segment.

Fourth consecutive quarter of profitable growth

“This was the Group’s fourth consecutive quarter of profitable growth which can be attributed to the robust Travel segment and improved Motor and Fire claims. Although our insurance revenue was down YoY in 2Q25 at RM86.5 million (-9.3%), this was mitigated by YoY growth of Gross Written Premium (“GWP”) in the Travel segment at +37.5% (2Q25), as well as improved combined ratio at 94.0% (2Q25) and 93.4% (1H25). This underscored the surge of overall profitability growth as evidenced by PBT and PAT of RM11.7 million (>100%) and RM9.6 million (>100%) respectively in 2Q25,” How elaborated.

There were other critical factors for the Group’s strong 2Q25 such as lower net incurred claims from more favourable Motor and Fire claims, and Travel growth increasing its weightage in the overall portfolio mix. Improvement in investment income, lower total other income and expenses as well as positive return from the Group’s share of results in its Thai associate also boosted 2Q25 results.

“The Group’s net incurred claims ratio from the Motor segment continued to improve in 2Q25, recording an improvement of 7% in loss ratio YoY. Our Motor segment has also stabilised towards an optimal portfolio mix with improved loss ratio, and we are looking at growing the preferred segments in Motor in 2H25,” said How.

Lower net incurred claims and attributable expenses ratio

The Group registered improved combined ratio of -11.2% YoY in 2Q25 mainly due to lower net incurred claims from a more favourable Motor and Fire claims experience in the quarter. In addition, Travel growth led to increased weightage which aligned with a slightly higher acquisition cost ratio of 1.1% while contributing to a lower net incurred claims and attributable expenses ratio of -10.7%.

Similarly, 1H25 PAT grew favourably by more than 100% with improved net insurance service result, growing by more than 100% and a 14.1% reduction in combined ratio, mainly driven by lower net incurred claims from a more encouraging Motor and Fire claims experience in 1H25.

“That led to PBT and PAT growth of more than 100% YoY contributed by several factors including improvement in investment income, lower total other income and expenses in line with our ongoing cost optimisation initiatives, as well as positive return from our share of results in our Thai associate,” said How.
Tactical assets allocation to enhance overall yield

Total investment income in 1H25 increased 18.9% YoY to RM19.5 million. The Group recorded RM715.6 million investment as of 30th June 2025 comprising unit trust funds (91%) and deposits (9%) in 2Q25. Unit trust funds comprised of fixed income funds (93%) and money market funds (7%).

“The Group had executed a Tactical Assets Allocation (“TAA”) by reallocating unit trust investments from the low-risk assets funds to corporate bond funds to take advantage of widening credit spreads compared to government bonds. The new TAA is expected to enhance the overall yield of the Group’s investment income, considering the impending Overnight Policy Rate (OPR) cuts,” said How.

Great strides in strategic partnerships, ESG and NPS

Alongside the Group’s notable financial performance in 1H25, it has taken great strides in its dealings with its airline partners, Online Travel Agents (“OTAs”), business-to-business (“B2B”) network as well as environmental, social and governance (“ESG”) rating.

“In partnership with AirAsia which is our key airline partner, the Group rolled out the Bundle Value Pack with Delay Lounge Pass to most markets in Asia to diversify income sources beyond insurance. We also rolled out the Universal Travel Insurance (Inbound Plan) across 16 markets in Asia, and enrolled 12 key travel agents of AirAsia, contributing approximately 20% of their portfolio. In addition, we completed the re-pricing or premium optimisation initiative for Australia and Japan markets for the inbound plan,” said How.

The Group expanded its distribution partners by onboarding 7 OTAs in Southeast Asia including Klook Thailand and Airpaz Malaysia, as well as expanded its B2B network to five new countries. It launched the One-Claim portal for web and mobile app in key Southeast Asia markets and expanded into the Middle East markets to harmonise the claims experience.

“We continued to be the only conventional general insurer included in the FTSE4Good ESG index, achieving the highest ESG Grading Band of 4 stars. The Group achieved an impressive new baseline for Net Promoter Score (“NPS”) of 41%, surpassing the industry benchmark of 35%. We are also proud of being recognised as Company of the Year (Insurance): Outstanding Community Care Award at the Sustainability and CSR Malaysia Awards 2025, ” said How.

Focused on driving topline and bottomline growth

How is optimistic about the Group’s outlook in 2H25 based on several key topline growth drivers which include Travel, Motor, Foreign Workers and non-insurance income.

“There could be an upside to passenger growth if AirAsia’s PN17 uplift plan progresses as intended, and this will work well in our favour. In addition, the Group is planning for offline channel expansion into Thailand and roll out the Delay Lounge Pass in all AirAsia markets, and the On-Time Service Guarantee,” said How.

The Motor segment will be driven by strategic growth in profitable segments and regions such as East Malaysia, private cars with sum insured of more than RM50,000 and continued expansion in the Motorcycle insurance segment. The Group will also expand through new strategic tie-ups and partnerships. It is targeting stronger growth in the Foreign Workers segment in 2H25. The Group is currently ranked 3rd in the Foreign Workers insurance space with a better claims ratio compared to the Motor segment. To boost the Group’s non-insurance income it plans to rollout ancillary services and premium lounge access for Business Class passengers. It is also targeting to launch other types of ancillary services such as e-Sim, baggage and airport transfers.

“The Group is focused on strengthening our bottomline by focusing on strategic shift towards profitable segments and preferred portfolio mix, in addition to continued cost efficiency initiatives supported by a disciplined expense management. Another key factor is improving motor claims ratio which is progressing well with expectations of reaching industry benchmarks through active claims management and price optimisation. Investment income is expected to remain consistent with trends in 1H25,” How concluded.