JAKARTA, 29 July 2024 – Tune Protect Group Berhad (“Tune Protect”) and AirAsia Aviation Group Limited (“AirAsia”) announced the launch of the enhanced AirAsia Travel Insurance in Indonesia, the AirAsia Comprehensive Travel PLUS, featuring the Cashless Hospital Admission services for AirAsia flights departing from Indonesia. Introduced earlier this month, this innovative feature offers travellers a seamless and hassle-free experience when seeking medical assistance abroad.
The Cashless Admission service is included in the AirAsia Comprehensive Travel PLUS at no extra cost. Travellers departing from Indonesia can purchase AirAsia Comprehensive Travel Plus through all AirAsia online and offline booking platforms, including the Manage My Booking feature and Online Check-in via the airasia MOVE app. Premium starts from as low as IDR 60,000 for a return trip plan.
Janet Chin, Chief Executive Officer of Tune Protect Re said, “Our partnership with AirAsia is designed to elevate the travel experience for our customers by offering them comprehensive insurance coverage and streamlining the process of obtaining medical care abroad. The AirAsia Comprehensive Travel PLUS eliminates the financial burden of hospital admissions during overseas trips, ensuring travellers can focus on their journey without worry. As we continue to expand our footprint in the region, we are dedicated to going deep into the travel ecosystem and leverage on partners that are key regional players like AirAsia to provide top-notch travel insurance solutions that cater to the diverse needs of travellers.”
The key feature of this newly enhanced product is the Cashless Hospital Admission Service, which does not impact the insurance premium or any other benefits and sum limits stated in the policy. AirAsia passengers who have purchased the return trip plan of the Travel Insurance for flights departing from Indonesia will automatically gain access to these features.
Aside to Indonesia, the Cashless Hospital Admission is also available for travellers departing from Malaysia and Thailand, and Tune Protect is scheduled to introduce the feature in more markets by the end of the year.
Paul Caroll, AirAsia Group Chief Commercial Officer said, “At AirAsia, our goal is to offer the best travel experience for our guests. With the practical addition of the Cashless Hospital Admission service to the AirAsia Comprehensive Travel PLUS, they can explore the world with confidence, assured that their medical needs will be promptly taken care of in case of emergencies. This service is the perfect solution for worry-free travels, significantly enhancing the safety and convenience for our guests.”
Aside from the new addition of the Cashless Hospital Admission services, the AirAsia Comprehensive Travel PLUS includes other benefits such as trip cancellation, flight delay, loss or damaged baggage, and loss of personal money and travel documents, among others.
To activate the Cashless Hospital Admission services while abroad, customers simply need to follow a straightforward process:
- Contact the Tune Protect – AirAsia Emergency Hotline at +62 2130406202 and provide their flight booking number for verification.
- Upon verification, a Medical Agent will notify a nearby Medical Provider and, if necessary, arrange transportation.
- A Coverage Letter will be issued directly to the Medical Provider to ensure uninterrupted medical attention.
- Policyholders can be rest assured that their medical bills will be taken care of, eliminating the need for claim submissions.
The AirAsia Comprehensive Travel PLUS provides access to over 5,000 hospitals worldwide through a collaboration with the globally renowned care and mobility provider, Europ Assistance with P.T. Asuransi Dayin Mitra Tbk as the insurance underwriter. This feature eliminates unexpected out-of-pocket expenses, ensuring ultimate peace of mind for worry-free travel. By combining seamless travel experiences with comprehensive insurance coverage, Tune Protect and AirAsia are redefining the travel experience for customers around the world.
For more information on AirAsia Comprehensive Travel PLUS with Cashless Hospital Admission Services, please visit: https://www.tuneprotect.com/my/airasia/indonesia/id/product/comprehensive-travel-insurance-plus-plan-id/
