Our Governance


The Tune Protect Group Sustainability Framework is underpinned by four key pillars – Our Governance, Our Business, Our Environment, and Our People & Community. Each pillar contains material topics focused on the voice of our stakeholders and the environment, as well as our own values and ambitions. The framework also makes sure that we are able to continually improve our sustainability performance over time. Our Sustainability Framework is rooted in the core principles outlined in our Governance pillar, which reflects our commitment to environmental, social and economic pillars. Each material issue is then divided into four major pillars and aligned to the relevant UN Sustainable Development Goals. This allows us to identify the key areas of impact and strategically deploy initiatives and enhancements to maximise our positive contributions.

Our Sustainability Committee (“SuCom”) and the Board of Directors (“The Board”) evaluate all material topics annually to ensure their continued relevance and to determine whether new material topics need to be included. SuCom is our management level sustainability oversight committee, and drives the strategic management of material sustainability matters to assist The Board. SuCom aids the Board by monitoring its strategic sustainability concerns and overseeing the implementation of sustainability strategies and operations.

Our Commitment to Sustainability

Our Sustainability journey is supported by our evolving commitments, among others:

  • Zero coal in our underwriting and investment portfolio by year 2030
  • Progress: updated underwriting procedures & guidelines and Investment policies on coal exclusions
  • Build charity/sustainability elements into our B2C new products
  • 6,000 Corporate Good hours committed from 2022 to 2024
  • Progress: 1,517 CG hours completed in 2022
  • Curate a product for the underserved/unserved segment
  • Progress: launched Tenang Care PA for B40 in 2022
  • 50% women in Leadership Team and 50% critical roles will have successors identified from within by 2023
  • Progress: Women in leadership: 38% and Women on Board: 50% (significantly higher than the Malaysia average of 26%)
  • Review and embed sustainability elements in policies and processes by 2021
  • Progress: Completed the review of all 51 key policies and processes of our Malaysian entities to ensure sustainability elements were embedded within
  • Adopt Net Promoter Score (NPS) as a measure of success
  • Progress: Overall CNPS achieved exponential growth with a score of +39%; Employer of choice with NPS of +26% in 2022

Click on the video to hear more from our Group CEO, Rohit Nambiar.

Our Sustainability Awards and Recognitions
ESG Rating

3.6 out of 5.0
(as at December 2022)
ESG Grading Band

Top 26-50% quartile
(as at December 2023)

Our commitment towards ESG is reflected in the continuous improvement of our FTSE4Good ESG Rating and Grading Band.
Read more

MSWG – ASEAN Corporate Governance Awards
Industry Excellence Award for CG Disclosure
(Financial Services) 2021

The Edge – ESG Awards 2022
GOLD award for Most Improved Performance
over 3 Years

Best Annual Report
IR Magazine South East Asia
Awards 2022

* Responsibilities in managing climate-related risks are allocated across the three lines of defence.
  • 1st line of defence – Business units identify and manage risks (including climate-related risks) associated with their day-to-day operations.
  • 2nd line of defence – Risk management function undertakes climate-related risk assessments and monitoring. Compliance unit ensures adherence to applicable laws, regulations & internal policies.
  • 3rd line of defence – Internal audit provides independent review and objective assurance
Details of the responsibilities are stipulated in the respective policies

Task Force on Climate-Related Financial Disclosures (TCFD) 1a
Describe the board’s oversight of climate-related risks and opportunities.

Describe management’s role in assessing and managing climate-related risks and opportunities.

Global Reporting Initiative (GRI) 2-12
Role of the highest governance body in overseeing the management of impacts

GRI 2-14
Role of the highest governance body in sustainability reporting
Sustainability Reporting Guide (SRG)1.1a
Question (a): Who is responsible for the oversight of the company’s material sustainability matters?
Question (b): What is the nature of oversight performed?

Question (b): What is the nature of oversight performed?

Question (a): Who is responsible for the strategic management of the company’s material sustainability matters?

Question (b): What is the nature of strategic management performed?

Question (a): Who performs/implements sustainability-related tasks and initiatives on a day-to-day basis?

At Tune Protect, we strive to create a shared value among our shareholders. We regularly engage with our stakeholders to understand and address their evolving priorities. We employ a variety of mechanisms for engagement to gain a holistic picture of the sustainability matters that are of utmost concern to our diverse stakeholders, who comprise of customers, regulators, government bodies, shareholders, investors, analysts, employees, agents and intermediaries, local communities, media and business partners.

Below is a list of our stakeholders and how we engage them.

Stakeholder Group Method of Engagement Frequency of Engagement
Customers Customer Service Centre Location and operating hours available on the corporate website
Customer satisfaction survey
(Customer NPS Survey)
Digital platforms, i.e. Mobile App, B2C and B2B2C 24/7
Social media platforms​ 24/7
Email As and when
Online survey (sustainability survey) Biennial
Regulators and​ government bodies Regulatory reporting​ Monthy, Quarterly, Semi-annually, Annually
Correspondence and monitoring via letters, emails and calls As required
Face-to-face meetings and review Scheduled/Ad-hoc
Online survey (sustainability survey) Biennial
Shareholders,​ investors and​ analysts AGM (Annual Reports, Shareholders’ Circulars and CG Report) Annually
Analyst briefings (analyst presentation slides, interim financial statements and press releases) Quarterly
Regular dialogues (one-on-one and group meetings, webinars, conferences, roadshows and Corporate Days) Ad-hoc basis​
Investor Relations webpage 24/7
Online survey (sustainability survey, analysts, institutional and retail investors’ feedback) Ad hoc basis, Biennial
Employees CoC Month activities​ Annually
Internal engagement activities (including onboarding workshops, in-house webinars, town halls, team building, social media platform on Workplace by Facebook) Monthly, Quarterly, Ad hoc basis
Performance reviews On-going​
Policies and procedures Via Corporate intranet
Employee Engagement Survey (Employee NPS Survey) Bi-annual
Online survey (sustainability Survey) Biennial
Agents and intermediaries Training and awareness Annually
Online survey (sustainability survey) Biennial
Local communities Community activities Scheduled/Ad hoc basis
Community partnerships Scheduled/Ad hoc basis
Online survey (sustainability survey) Biennial
Media Media engagements As required
Media interviews and press releases Twice per quarter
Company/Corporate events Quarterly
Online survey (sustainability survey) Biennial
Business partners Meetings (face-to-face/virtual, and group meetings) Scheduled/Ad hoc basis
Scheduled/Ad hoc basis Onboarding and upon renewal
Partner Satisfaction Survey (Partner NPS Survey) Bi-annual
Online survey (sustainability survey) Biennial

The Group strives to uphold the highest standards of business ethics, transparency, integrity and accountability to prevent any violations to laws and regulations as unethical practices would bring about financial and reputational risks to our Group and even result in fines and potential incarceration of those found guilty. To this end, we prioritise integrity and honesty in all that we do and expect the same conduct from our existing and future employees and third parties which we have and will engage.

The Group has in place a Code of Conduct (CoC) and Code of Business Conduct for Third Parties (CoBC), which places emphasis on how we expect our Directors, Management, employees and partners to conduct themselves.
All employees are mandated to complete a Group-wide CoC online training module during the Annual CoC Month campaign, with a multiple-choice questionnaire-based assessment at the end of the training pertaining to the CoC, ABC and Whistleblowing.
The Group’s ABC Policy is implemented through the four key themes of prevention, detection, monitoring and response. In addition, the policy also emphasises the Group’s perspective on the giving and receiving of gifts, acts of hospitality, entertainment, donations, sponsorship and political contributions.
We conduct regular face-to-face and/or virtual ABC workshops for new recruits including consultants, contractors, vendors and interns soon after they join or start their engagement with Tune Protect. Topics covered also include an overview of our CoC.
We remain guided by our Personal Data Customer Confidentiality and Information Asset Risk Management Policy which is in compliance with BNM’s Policy Document in Management of Customer Information and Permitted Disclosures as well as the PDPA.
Tune Protect is dedicated to upholding the highest standards of human rights in its operations and those of its subsidiaries. We are guided by our CoC, which is aligned with internationally recognised human rights frameworks, including the Universal Declaration of Human Rights, the United Nations Guiding Principles on Business and Human Rights (UNGPs) and the International Labor Organization (ILO).