Empowering Partnerships with Unwavering Protection Solutions

Partnership

Delay Lounge Pass – Airlines Partnership AirAsia

What we did

Tune Protect, a leading regional insurer, driven by a commitment to innovation, on December 2024 launched a groundbreaking travel insurance benefit: the Delay Lounge Pass. This innovative solution, developed in collaboration with airport lounges and enabled by seamless API integration, is among the first few in Asia to offer this, exclusively for AirAsia passengers.

The Delay Lounge Pass offers customers complimentary access to airport lounges when their flights are delayed by more than two hours.

Eligible AirAsia passengers with a bundle add-on (AirAsia Plus, Value Pack, Premium Flex) can easily activate the Delay Lounge Pass benefit through an easy registration process on a dedicated platform at least 24 hours before departure.

Upon confirmation of a flight delay, the customer will automatically receive a notification email and SMS with a lounge access code.

The Delay Lounge Pass represents a significant advancement in travel insurance. By leveraging cutting-edge technology and a seamless digital experience, Tune Protect aims to enhance customer satisfaction and provide a valuable travel perk.

Partnership

Cancel for Any Reason – Airlines Partnership Air Arabia

What we did

In June 2024, Tune Protect, a leading regional insurer, partnered with Air Arabia, a leading low-cost carrier in the Middle East and North Africa, to launch a groundbreaking travel insurance offering: “Cancel for Any Reason” protection.

This innovative solution, specifically designed for Air Arabia passengers, empowers travelers with the flexibility to cancel their trips for any reason up to 24 hours before departure and receive a reimbursement.

Leveraging cutting-edge technology, Tune Protect developed this customized insurance solution to meet the unique needs of Air Arabia to enhance the passenger experience, build greater customer loyalty, and drive revenue growth.

This successful partnership underscores Tune Protect’s commitment to developing innovative and valuable insurance solutions that address the evolving needs of the travel industry.

Partnership

Travel Protection with Klook TravelWise

What we did

Tune Protect, a leading regional insurer, has partnered with Klook, a leading online travel booking platform, to broaden the reach and accessibility of its travel insurance products. This strategic partnership has yielded innovative insurance solutions designed to meet the evolving needs of today’s travellers.

A key achievement is the launch of comprehensive travel insurance options in Thailand, offered through Klook's TravelWise product. While planning their adventures on Klook, travelers can easily access tailored Tune Protect protection plans perfectly suited for their chosen experiences. This allows them to select the right coverage for their trip, all while enjoying a hassle-free and efficient claims process for added peace of mind.

This successful partnership showcases Tune Protect’s expertise in developing innovative, customer-centric insurance solutions. By collaborating with leading platforms like Klook, and offering tailored solutions through products like TravelWise, Tune Protect is extending valuable protection to a wider audience and reinforcing its position as a leading insurance provider and trusted travel partner in the region.

Innovation

Travel Agent Friendly B2B Technology

What we did

Tune Protect, a leading regional insurer, has always prioritized simplifying the travel insurance experience for its partners. Recognizing the evolving needs of travel agents, the company has revolutionized its B2B offerings with the launch of a dedicated dashboard portal. This innovative platform empowers travel agents across key markets, including the UAE, Malaysia, Thailand, and numerous other countries, with a suite of comprehensive and customized solutions.

The dashboard features a readymade B2B system that enables agents to seamlessly issue policies directly from the platform. This user-friendly interface eliminates manual paperwork and reduces administrative burdens, allowing agents to focus on providing exceptional service to their clients.

By leveraging this advanced technology, Tune Protect empowers agents with increased efficiency, enhanced customer service, and a competitive advantage. This successful launch solidifies Tune Protect’s position as a leading provider of B2B travel insurance solutions across Asia and beyond.

PARTNERSHIP

Ticket Protection - Enhancing Peace of Mind for Concert Goers

What we did

Tune Protect, a leading regional insurer, and GoLive Asia, an established ticketing platform company for live concerts and festivals have jointly launched Ticket Protect, a groundbreaking insurance product designed to safeguard attendees against unforeseen circumstances that may disrupt their participation in live events, such as concerts and festivals.

Ticket Protect provides comprehensive coverage for concert-goers against a wide range of unforeseen events, including serious illness or injury, severe weather, and unexpected transportation issues on the way to the concert venue. This innovative product offers attendees peace of mind and enhances their overall concert experience.

PARTNERSHIP

Pioneering Gadget Protection

What we did

Tune Protect Group has partnered with bolttech, an insurtech firm, to launch comprehensive device protection solutions and support services in Malaysia. This strategic alliance brings together Tune Protect’s underwriting expertise and bolttech’s cutting-edge technology platform to offer customers unparalleled protection for their valuable devices.

A key achievement of this partnership is the rollout of device protection coverage spanning a wide range of potential mishaps. Customers can now easily access protection against cracked screens, accidental and liquid damage, as well as extended warranties for their insured devices, including smartphones and tablet. These plans are conveniently available through a growing network of partners, including SAMSUNG, AEON, ASCEND SP, TM UNIFI, and ALL IT, ensuring easy access to coverage for customers wherever they shop.

This successful partnership demonstrates Tune Protect Group’s commitment to providing innovative and customer-centric insurance solutions.