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Be it lost baggage, personal accident or travel assistance benefits.
We make sure that no matter where you travel to, you’ll be covered for travel inconveniences worldwide. With Tune Protect Travel Easy, we cover you for even the most “OMG!” situations.

Benefits

TRIP CANCELLATION
TRIP CANCELLATION
You or family member is
hospitalised (illness/accident)
UP TO RM 60,000
PERSONAL ACCIDENT BENEFIT
PERSONAL ACCIDENT BENEFIT
Death/disability
UP TO RM 300,000
MISSED DEPARTURE
MISSED DEPARTURE
Miss the confirmed scheduled flight due to disruption of the public transport service
UP TO RM 1,500
Trip Curtailment
Trip Curtailment
Trip cut short due to illness/hospitalisation of family member
UP TO RM 54,000
BAGGAGE DELAY
BAGGAGE DELAY
Upon destination arrival
UP TO RM 3,000
BAGGAGE DAMAGE BY COMMON CARRIER
BAGGAGE DAMAGE BY COMMON CARRIER
Damage occurred during journey by carrier
UP TO RM 500
LOSS OF PERSONAL MONEY/TRAVEL DOCUMENT/ CREDIT CARD
LOSS OF PERSONAL MONEY/TRAVEL DOCUMENT/ CREDIT CARD
Loss due to robbery, burglary, theft or natural disaster
UP TO RM5,000
TRAVEL DELAY
TRAVEL DELAY
Pay 200 for the first complete 3 hours of delay
Pay 200 for every complete 6 hours of delay thereafter
UP TO RM 9,000
MEDICAL EXPENSES REIMBURSEMENT
MEDICAL EXPENSES REIMBURSEMENT
Accident or sickness occurred
during trip
UP TO RM 300,000
ALTERNATIVE MEDICINE
ALTERNATIVE MEDICINE
Cost incurred for non-hospital medication
UP TO RM3,000
PERSONAL ACCIDENT BENEFIT
PERSONAL ACCIDENT BENEFIT
Death/disability
UP TO RM300,000
EMERGENCY MEDICAL EVACUATION/REPATRIATION
EMERGENCY MEDICAL EVACUATION/REPATRIATION
When required by said destination
UP TO RM1,500,000
MORTAL REMAINS REPATRIATION
MORTAL REMAINS REPATRIATION
For insured person(s)
UP TO RM1,500,000
COMPASSIONATE VISIT DUE TO HOSPITALISATION
COMPASSIONATE VISIT DUE TO HOSPITALISATION
For family member(s) to visit insured person(s)
UP TO RM 5,000
COMPASSIONATE VISIT DUE TO INSURED’S DEATH
COMPASSIONATE VISIT DUE TO INSURED’S DEATH
For family member(s) of insured person(s)
UP TO RM 5,000
HOSPITAL ALLOWANCE
HOSPITAL ALLOWANCE
Up to a maximum of 30 full days
UP TO RM31,500
PERSONAL LIABILITY
PERSONAL LIABILITY
Incurred during trip
UP TO RM 1,000,000
TRAVEL ASSISTANCE SERVICES
TRAVEL ASSISTANCE SERVICES
With every policy
24/7 TRAVEL ASSISTANCE
HOME CARE BENEFIT
HOME CARE BENEFIT
Theft of property during trip
UP TO RM3,000
Travel Misconnection
Travel Misconnection
Miss the onward connecting schedule flight at transfer point and no alternative transportation
UP TO RM 1,200
MISSED DEPARTURE
MISSED DEPARTURE
Miss the confirmed scheduled flight due to disruption of the public transport service
UP TO RM 1,500
CHILD CARE BENEFIT
CHILD CARE BENEFIT
For additional expenses to accompany your child / children back to Malaysia
UP TO RM5,000
PERSONAL ACCIDENT BENEFIT
PERSONAL ACCIDENT BENEFIT
Death/disability
UP TO RM300,000
LOSS OR DAMAGE OF BAGGAGE & PERSONAL EFFECTS
LOSS OR DAMAGE OF BAGGAGE & PERSONAL EFFECTS
Loss or damage due to mishandling during transportation of items
UP TO RM15,000
BAGGAGE DAMAGE BY COMMON CARRIER
BAGGAGE DAMAGE BY COMMON CARRIER
Upon destination arrival/return
UP TO RM 500
FOLLOW UP TREATMENT IN HOME COUNTRY
FOLLOW UP TREATMENT IN HOME COUNTRY
After said incident (max 30 days)
UP TO RM150,000

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[email protected]

1800 88 5753

Monday –Thursday
9AM – 5PM
Friday
9AM – 4:30PM (GMT+8)

PREMIUM

Check out the Tune Protect Travel Easy Plan premium tables according to the country you're travelling to.

Asia Pacific:
Australia, Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, South Korea, Kazakhstan, Kyrgyzstan, Laos, Macau, Maldives, Myanmar, Mongolia, Nepal, New Zealand, Pakistan, Philippines, Sikkim, Singapore, Sri Lanka, Taiwan, Timor Leste, Thailand, Tibet, Uzbekistan, Vietnam
No. of days Individual Family
1 to 5 RM35 RM99
6 to 10 RM42 RM116
11 to 18 RM62 RM174
19 to 31 RM83 RM232
Each additional week thereafter (max. of 180 days) RM20 RM54
One Way Plan RM28 RM84
Annual Plan RM207 RM580
Worldwide Excluding:
USA, Canada, Afghanistan, Belarus, Cuba, Democratic Republic of Congo, Iran, Iraq, North Korea, Russian Federation (inc Crimea), Somalia, Sudan, Syria and Zimbabwe
No. of days Individual Family
1 to 5 RM53 RM148
6 to 10 RM62 RM174
11 to 18 RM94 RM261
19 to 31 RM124 RM348
Each additional week thereafter (max. of 180 days) RM29 RM82
One Way Plan RM43 RM126
Annual Plan RM311 RM870
Worldwide Including :
USA, Canada but excluding Afghanistan, Belarus, Cuba, Democratic Republic of Congo, Iran, Iraq, North Korea, Russian Federation (inc Crimea), Somalia, Sudan, Syria and Zimbabwe
No. of days Individual Family
1 to 5 RM64 RM178
6 to 10 RM75 RM209
11 to 18 RM112 RM313
19 to 31 RM150 RM417
Each additional week thereafter (max. of 180 days) RM35 RM98
One Way Plan RM51 RM151
Annual Plan RM373 RM1044
Domestic :
(Domestic plans are subject to Service Tax on the premium at the prevailing rate, effective 1 September 2018)
No. of days Individual Family
1 to 5 RM14 RM30
6 to 10 RM15 RM40
11 to 18 RM23 RM55
19 to 31 RM32 RM68
Each additional week thereafter (max. of 180 days) RM7 RM16
One Way Plan RM11 RM25
Annual Plan RM79 RM196


PRODUCT DISCLOSURE SHEET (ENG)

PRODUCT DISCLOSURE SHEET (BM)

POLICY WORDING

PURCHASED ON/ AFTER 11 NOVEMBER 2016

NOMINATION OF BENEFICIARY FORM

Frequently Asked Questions

More questions? Read on!
Tune Protect Travel Easy is a comprehensive insurance plan designed specifically for the needs of an Individual and a Family who will be travelling domestically or internationally. The major benefits provided are medical related benefits, personal accident benefits, travel inconvenience benefits and 24/7 Worldwide Travel Assistance.
Family Plan : Minimum 30 days and up to maximum of 75 years Individual Plan: Age band is between 18 to 75 years
All Malaysians or Residents who have permanent address in Malaysia and departing from Malaysia.
No. You must purchase the cover prior to your scheduled departure.
One Way Trip: Upon expiry of 3 days (72 hours) from the first arrival date.
Return Trip: 180 consecutive days for an overseas trip.
Annual Trip: 30 consecutive days for an overseas leisure travel trip and 90 consecutive days for an overseas business travel trip.
If you are travelling to multiple countries within the same trip, you can be covered under one policy. Please select the furthest country as listed under our area of coverage.
You are required to purchase 2 separate plans ie. Domestic Plan and International Plan.
Yes. Your coverage can be extended at our sole discretion for up to 30 days from the expiry of the period of insurance without payment of any additional premium if you are hospitalized and / or quarantined overseas as recommended by a doctor which it is deemed reasonable by us and prior to the insurance expiry. Benefits for the extended coverage are limited to Section 2 – Travel Inconvenience Benefit only.
No. Tune Protect Travel Easy does not cover any pre-existing condition occurring within 120 Days prior to the policy effective date.
Yes, if you suffered from a disability while travelling on an overseas trip and subsequently seek follow-up treatment in Malaysia, you will be reimbursed the Medically necessary expenses incurred within 30 days upon arrival to Malaysia, subject to the medical expenses limit specified in the Schedule of Benefit.
You may email to [email protected] to inform on the changes.
You may cancel your policy by giving us 30 days written notice to our email address at [email protected] .
a) Your annual policy will be cancelled from the 1st day of the month following a cancellation request and refund of premium is in accordance with the short period rate table used by us for the unused period of cover.
b) Your single trip policy can be cancelled subject to our approval provided that your request date is prior to the commencement date of the trip or period of insurance.
Asia Assistance Network (M) Sdn Bhd AA One No 1, Block N, Jaya One, 72A, Jalan Universiti, 46200 Petaling Jaya, Malaysia. Tel No: +603-7841 5788
Please call Asia Assistance Network (AAN) at +603-7841 5788. You may Reverse Charge the call where this service is available. Please contact AAN prior to any admission into Medical Centre / Hospital whilst abroad.

Kindly submit your claims online via the online Claims page
https://buy.tuneprotect.com/Policies

For questions and enquiries, contact us here
https://www.tuneprotect.com/corporate/malaysia/contact-us/

Please submit your claim within 30 days of you becoming aware of an incident or loss leading to a claim.

In the event of you requiring medical evacuation or repatriation please contact Asia Assistance Network (M) Sdn Bhd as soon as possible via telephone No +603-7841 5788, fax +603-7629 8810 or email [email protected]. In this instance it is cashless i.e. you will not be required to pay except where the ‘benefit’ limit has been exceeded.
Please refer to the Claim Form for the Checklist of Required Documents. Where required, we shall request for further documentation and / or information from you to access your claim.
In cases requiring medical attention but not relating to evacuation or repatriation, you shall have to pay the costs of the medication and seek reimbursement.
You may make a claim but please be aware that we require proof of ownership for the item(s) therefore it is a minimum requirement that you provide evidence of ownership. We may accept Warranty Cards and credit card statement as evidence of proof of ownership.
Under Tune Protect Travel Easy, excess applies to Loss or Damage to Baggage / Personal effects and to Medical Expenses. The excess amounts differ depending on the Plan i.e. Individual or Family and between Domestic and International Travel. Please refer to the Schedule of benefits for further details.
Under the Tune Protect Travel Easy General Exclusions which is applicable to the entire policy, it is stated that the insurance does not cover any loss resulting directly and indirectly (in whole or in part) from pandemic or epidemic which includes swine flu (H1N1), thus the claim will not be payable.
Yes you are. However, you are NOT covered in any cases of miscarriage or childbirth, or any treatment relating to birth control or treatment pertaining to infertility or any other complication arising there from.
The policy does not define relative but defines immediate family member as legal spouse, parents & parents-in-law, children & children–in–law, siblings and grandparents. If any one of the immediate family member is admitted into hospital (where it is medically necessary and not for a routine check-up) then you may (1) cancel prior to leaving for the trip or (2) ‘Disruption’ as in cancel midway through the trip and the policy will cover the loss. This is merely a general explanation; please refer to the policy for more details.
Immediate family member refers to: 1. Legal Spouse; 2. Legal, Adoptive And / Or Biological Children; 3. Children-In-Law; 4. Siblings; 5. Parents; 6. Parents-In Law; 7. Grandparents of the insured who resides in Malaysia.
As a result of natural disasters such as volcanic eruption, flood, earthquake, tsunami, hurricane or wildfire in your place of residence occurring within 14 days prior to departure from Malaysia, you may claim If you cancel your trip and suffer loss of deposits or charges which has been paid in advance or which is contracted to be paid for the Trip for all or one of the following:- 1. air-ticket 2. hotel 3. tours 4. car rental
You are covered for natural disasters but only in your planned trip destination(s). As an example, if your planned trip is to Tokyo, Japan, then you may claim for the cancelled trip if the natural disaster happens in Tokyo. If the disaster is in another city it is not covered.
You may claim under the policy for the delay with written confirmation from the carrier (e.g. airline) but subject to terms & conditions of the policy.
Yes. You are covered for Personal Accident and/or Medical treatment for the injury sustained. You are advised to refer the policy wordings for full details.
If the theft occurred in an aircraft, vessel or train please notify the responsible officer immediately. On the other hand, if the theft occurred from a motor coach or during your stay in the hotel, please notify the police no later than 24 hours. We require a written report from the relevant authorities when you make a claim for the theft
The departure flight from Malaysia is covered for flight delay exceeding 6 hours however the policy does not cover missed connection therefore the policy will not pay for it.
The policy has a Home Care Benefit cover that protects your home contents against theft up to the limit of Sum Insured specified.
The policy covers if the house is left vacant for the duration of the trip and the theft occurs after the trip commences and before your return home. Since a member of the family was at home when the theft occurred the claim is not payable.
It is important to ensure that you have a valid driving license to drive in your destination country. If you meet with an accident, you are covered by the policy. Please note however, that you will not be covered under the Personal Liability section as this cover should be provided by the car rental company.
Payment of any claim shall be in Ringgit Malaysia (by cheque) or its equivalent in other currency (by Bank Draft) at the prevailing rate as per Bank Negara Malaysia (Central Bank of Malaysia) at the time of effecting payment.

You may share your feedback with us here
https://www.tuneprotect.com/corporate/malaysia/contact-us/

Alternatively, you may write to

Tune Insurance Malaysia Berhad
Leve 7, Wisma Tune
No 19, Lorong Dungun
Damansara Heights, 50490
Kuala Lumpur

The enhanced Tune Protect Travel Easy benefits is implemented on 11 November 2016. Any certificate of insurance that is formally purchased and paid before 11 November 2016 and extends over 11 November 2016, will follow the benefits as stipulated in the policy wording Titled and [On/ After 28 March 2016]
Tune Protect Travel Easy is underwritten by

Tune Insurance Malaysia Berhad
Contact: 1 800 88 5753 (Monday –Thursday 9AM – 5PM GMT+8) (Friday 9AM – 430PM GMT+8)
Email: [email protected]
Address: Level 9, Wisma Tune, No 19 Lorong Dungun, 50490 Damansara Heights, Kuala Lumpur, Malaysia.

You can download and update the information here. Upon completion, please email to [email protected].
Tune Protect Travel Easy Worldwide Annual Plan covers you for your travel between countries within the coverage area of Worldwide including USA and Canada as well as Asia Pacific. However, for domestic travel within Malaysia, travellers will need to purchase a separate Domestic Plan, which is subjected to 6% Goods and Services Tax.
No. You are required to purchase a separate Domestic Plan that covers your 24-hours stopover in Malaysia, which is subjected to 6% Goods and Services Tax.