In a recent review conducted by Bank Negara Malaysia (BNM) on the insurance industry’s clients’ charters, the industry had been advised to establish processes to measure services against the published charters for long-term benefits.
To measure the customer service levels in the industry based on the Customer Service Charter (CSC), the industry has engaged Nielsen Malaysia to conduct a survey that will be ongoing from 21 May – 7 September 2018.
Should you be approached for this survey (through phone calls/face-to-face interviews), we would appreciate your participation to help us improve our customer service levels, to better serve you in the future.
For more information, or if you wish to re-confirm this survey, please contact our Customer Experience Representatives at 1 800 88 5753 or alternatively, you may email at firstname.lastname@example.org.
We thank you for your support.