Highlights:

• 1Q22 NWP up 37.2%, NEP up 10.9% YoY
• Group recorded an underwriting profit, but its overall bottom-line was impacted by continued challenges in the investment markets coupled with increased claims on its Health book in Thailand from the Omicron wave
• Group’s customer base stands at 1.5 million unique customers as at 1Q22 and its eCommerce business in Malaysia and Thailand both recorded 8.5x and 12.1x growth rates in terms of policies sold YoY
• Growth led by Lifestyle pillar’s PA and Motor segments
• Strategic partnerships yielding NWP contribution; 58 business partners to date, including 10 new partners in 1Q22

KUALA LUMPUR, 19 MAY 2022 – Tune Protect Group Berhad (“Tune Protect” or “Group”; TUNEPRO, 5230) started its new financial year on a strong footing by posting solid growth for Net Written Premiums (“NWP”). NWP rose by 37.2% year-on-year (“YoY”) to touch RM 82.3 million.

Rohit Nambiar (“Rohit”), Tune Protect Group’s Chief Executive Officer said, “The Group’s 1Q22 performance is evidence of a positive post-lockdown recovery and a testament to our 2021-2023 strategy in action. However, we are impacted by the difficult investment climate, and we will continue to watch it closely with a focus on a more conservative approach.”

Net investment loss improved YoY, but it continued to record fair value losses. Our share of results from the Group’s associate company, Tune Protect Thailand was impacted by claims arising from the effects of Covid.

Notes:

Strong retention in business pillars
Another positive development in 1Q22 was the improvement in retention ratio in the Group’s preferred segments, i.e., Health, Lifestyle and SME, in line with its strategy to achieve retention upwards towards 70% for the Group’s Lines of Business (“LOB”). The overall retention ratio increased 6% YoY to 60%, with Health and Lifestyle exceeding the target by recording 98% and 85% retention respectively.

The NWP growth of 37.2% YoY is the highest quarterly NWP since 2016 and this was led by the Group’s Lifestyle pillar, particularly in the PA and Motor segments which recorded an increase of RM11.2 million and RM9.5 million respectively. The PA segment which was driven by the Group’s Tenang PA Care contributed close to 50% of the Lifestyle NWP growth generated through digital and other partners. Tenang PA Care was launched in February this year and is aligned with the Group’s ESG commitment in supporting the B40 segment. The Group had also reduced its Hull portfolio as planned in 1Q22.

“We anticipate growth in the Health pillar with the upcoming launch of a new critical illness product slated for 3Q22. Commercial pillar will continue to taper as per our plan to exit the Aviation and Hull business,” said Rohit.

Growth amid market volatility
The Group’s performance in 1Q22 was commendable given persistent market volatility in 1Q22. On 4 May 2022, the US Federal Reserve (“Fed”) announced a rate hike of 0.5% and guided that it would begin quantitative tightening on 1 June 2022 to combat rising inflation. Risk appetite across almost all major asset classes, whether it be bond or equities have been affected by the bearish US treasuries market and a hawkish Fed. Consequently, it is anticipated that the current risk-off sentiments will continue to dominate the market.

“Moving forward, any recovery in both the bond and equity markets are only expected to happen once the impact of the Russian-Ukraine conflict dissipates and the aggressiveness of the Fed is clarified and priced in fully, most likely in 2H22. In the meantime, our portfolio remains on the defensive and is shielded from extreme volatility as we have reduced our overall fixed income duration to around 3 years,” said Rohit.

On a positive note, the Group’s various strategic partnerships have started to yield strong results and NWP contribution. NWP contribution from digital partnerships and eCommerce grew YoY from RM29.3 million in 1Q21 to RM39.2 million in 1Q22. It currently has 58 business partners, including 10 new partners secured in 1Q22 namely Mediven, and Instahome, among others. Mediven offers COVID-19 test kits with insurance coverage, including COVID-19 death and permanent disability, whilst Instahome’s landlord insurance provides coverage for homeowners from rental liabilities such as unpaid rent, property damages and theft.

The new products launch includes ePASavers Easy, MediSavers eTravelSavers, and eHomeSavers Easy

Petaling Jaya, 14 April 2022 – Pathlab Health Management (M) Sdn Bhd (PHM) and MXM International Sdn Bhd (MXM) today announced a strategic partnership with Tune Protect to provide a variety of protection choices in the lifestyle category to cater to a mass audience.

A Memorandum of Collaboration was signed today at MXM Tower by Dato’ Marcus Kam, Group President and Chief Executive Officer of PHM and MXM, Mr. Sam Tang, Chief Operating Officer of MXM, Mr. Rohit Nambiar, Group CEO of Tune Protect Group Berhad, Dr. Raj Kumar Maharajah, Secretary of KOOP MMA and Mr. Christopher Chan Hooi Guan, Director of eMedAsia.

MXM, through its healthcare digital platform app, MediSavers will be making the new products: ePASavers Easy, eTravelSavers (Inbound and Outbound) and eHomeSavers Easy available through the app in a scheduled release in that order.

The launch of MediSavers ePASavers Easy allows people to live a fulfilled life without worry, as it is designed to provide the best protection for them and their loved ones against unexpected personal accidents. With numerous benefits at an affordable yearly premium, ePASavers will shield family members from financial strain in the event of a calamity.

As international borders have now reopened, and Malaysia is welcoming foreign tourists again, PHM, MXM and Tune Protect are looking for convenient ways to protect travellers when they travel domestically and internationally. With the launch of MediSavers eTravelSavers Inbound, tourists who are travelling to Malaysia will enjoy special coverage which includes COVID-19 medical expenses, while fulfilling the mandatory Malaysia immigration law of having COVID-19 insurance when travelling.

MediSavers eTravelSavers Outbound program covers tourist’s medical expenses, trip cancellations, flight delays, COVID-19 medical protection and more while fulfilling the international travel requirements.

In line with this, MediSavers collaborates with KOOP MMA, together with its digital platform under eMedAsia, www.traveller.emedasia.com which offers pre-booking for RTK-Antigen and travel insurance services within eMedAsia platform. “This will reduce congestion at airports, as incoming travellers can now pre-book online for professional RTK-Antigen tests at private clinics”, says Kooperasi Persatuan Perubatan Malaysia (KOOP MMA).

Even more exciting is the establishment of MediSavers eHomeSavers Easy, which provides a peace of mind for both homeowners and tenants to protect their home building, home contents or personal items from unexpected disasters such as fire, flood, burst pipes and other events.

“Protecting our members is not the only goal. By providing these extensive sustainable products, we are creating the perfect digital platform to suit the market’s needs and allows our members to upgrade their lifestyle without worrying about financial constraint because we are here to provide the best coverage for them”, said Dato’ Marcus Kam.

In addition to that, MediSavers has also announced its first referral program called Refer and Reward which enables members to earn commissions through new sign-ups or renewals.

“In this program, an advisor or a member can simply share a referral link and invite people to download the MediSavers App and receive rewards once a new user registered. This special announcement will benefit the advisors at most who have been supporting MXM and MediSavers relentlessly all this while”, said Sam Tang.

Rohit Nambiar added, “This strategic partnership will enable Tune Protect to provide protection to PHM and MXM’s existing and growing members. By leveraging on their network, we want to grow our reach into new customer segments to provide simplified, accessible and digital-friendly insurance. We are excited to have the opportunity to strengthen our collaboration to deliver more value to its growing base by providing our insurance solutions for better financial security and ultimately improve their lives.”

KUALA LUMPUR, April 13 – Medical Innovation Ventures Sdn. Bhd. (Mediven®), Tune Protect and MyDocLabTM today officially launched their community care collaboration which offers COVID-19 insurance coverage and diagnostic screening via mobile app, MyDocLabTM.

The unique tripartite collaboration is touted as a first in the market with the merging of innovation, insurance protection and diagnostic screening. Mediven® test kit users can now enjoy the added bonus of insurance coverage at no extra costs.

Mediven® Executive Director, En Ariff Ismail explained, “This initiative is timely as the nation moves into the endemic phase and communities learn to live with the virus. Our Community Care Collaboration is designed to offer peace of mind and double protection; all within convenience of one’s mobile phone. Users of Mediven®’s ProDetect® self-test kits will receive an allowance if tested positive for COVID-19 Category three and above. Users will also be protected with accidental death and total permanent disability benefits. The coverage is valid for 14 days upon submission of their test results via MyDocLab.

Mediven®, a Penang-based medical diagnostic company which develops, manufactures, and markets advanced high quality clinical diagnostic molecular and rapid tests, is the manufacturer of ProDetect® self-test kits, approved by the Malaysia Medical Device Authority (MDA).

Explaining Tune Protect’s involvement, Group CEO, Mr Rohit Nambiar commented, “Tune Protect’s partnership in this collaboration is very much in line with our business aspirations. We aim to make insurance simplified and accessible for everyone. With the power of technology and through this collaboration, we are one step closer to providing protection anytime, anywhere at the convenience of the fingertips. We are truly honoured to be the official insurance partner to offer value added insurance protection to Mediven® Covid test kit users which will be a relief for Covid positive patients.”

Mediven® Operations Director, Dr Lim Li Sze, added, “Protection is key in everyone’s mind as we go through this trying and prolonged health challenge. This community care collaboration allows us to extend double protection in terms of diagnostic screening and insurance coverage to protect ourselves, our families, our workplaces and the community at large.”

MyDocLabTM users can also tap on the multi-featured digital platform to conduct virtually-supervised screenings for Medical Device Authority (MDA) approved test kits, made possible through partnerships with select private clinics and laboratories. Travellers arriving in Malaysia who must undergo a professionally administered RTK within 24 hours of arrival can also opt to perform their self-test within the comforts of their home or quarantine centre via the app. Same day result anytime, anywhere are guaranteed.

In addition, the app also allows bookings for real-time PCR, rapid antigen and post-vaccination neutralising antibody tests at clinics and laboratories. Travellers may also purchase travel insurance with a COVID-19 cover as required by the Malaysian government.

Additionally, Human Resource managers of corporate companies will also find the MyDocLabforWork feature helpful as it essentially helps companies effectively manage and track their employees’ health status through a hassle-free process.

Dr Lim said that they are working closely with partner pharmacies to educate consumers on the double protection of insurance and diagnostic screening offered to assist them in these endemic times. Mediven® ProDetect® COVID-19 test kits (saliva or nasal formats) are available in most major chain pharmacies and retails outlets such as Alpro, AMPM, CARiNG, Georgetown, Watsons, Wellings, Be Pharmacy and 7-Eleven.

Kuala Lumpur, Malaysia — 13 April 2022 – Catcha Group-backed real estate technology company, Instahome Sdn Bhd (Instahome) has announced its partnership with Tune Protect Malaysia (Tune Protect) to offer complimentary landlord insurance for worry-free rental. The newly launched landlord insurance is the first ever in Malaysia where the landlord is able to collect security deposits at the beginning of the tenancy agreement and also secure free insurance coverage.

The landlord insurance aims to provide additional reassurance for potential financial loss related to rental properties rented out via the Instahome platform. It covers homeowners from rental liabilities such as unpaid rent, property damages and theft.

The introduction of landlord insurance comes after extensive market research conducted by Instahome, where more than 70% of landlords expressed interest in a product that safeguards their investment properties.

Eric Tan Leong Yit (Eric), CEO and Co-Founder of Instahome shared that although homeowners hold deposits, they still worry about property damages and stolen furniture from runaway tenants.

“We are doing this to bring landlords the ultimate peace of mind. Based on landlord surveys, we believe a combination of traditional rental deposits and additional insurance brings the best of both worlds. Collecting deposit alone might not be enough as loss of rental and property damages can exceed the deposit amount; while a zero deposit insurance package is expensive and time-consuming, and landlords are often faced with tenants that do not keep the property well maintained.”

“We heard our landlords, and this is why we are thrilled to be partnering with Tune Protect as it helps us reinforce our commitment to improving our landlord experience,” Eric added.

With the landlord insurance, a homeowner can keep the initial two and a half months’ security deposit collected, and in the event of a tenant runaway, be entitled to receive up to RM1,500 in rental losses, RM500 in legal fees, RM15,000 for malicious damage done to the insured property and RM1,000 for theft by the tenant.

Janet Chin (Janet), Chief Partnership & eCommerce Officer of Tune Protect said, “We are happy to partner with Instahome to empower Malaysian landlords and challenge the archaic renting experience. With Instahome digitising the home rental experience, and Tune Protect complementing the experience with our simplicity and accessibility, we are confident that this partnership will be a gamechanger in the property rental market and
improve the quality of the rental ecosystem.”

“Our wide array of insurance products means Instahome can offer added benefits by embedding Tune Protect products into their purchase path to provide customers with the relevant coverages that meet their lifestyle needs. It is all about simplifying the insurance journey for customers and we are happy to meet them where it is most convenient for them, such as the Instahome digital platform,” Janet continued.

Packaging insurance into Instahome’s offerings simplifies the rental journey for homeowners, offering them end-to-end support. Landlords will receive full coverage support which includes: 1) eviction support with Instahome guiding the landlords throughout the claims process in the court and connecting them with panel lawyers; 2) 7 days a week swift customer service to handle queries; 3) free rental collection system that sends rent payment reminders and rewards on-time paying tenants and; 4) maintenance support to provide landlords with reliable contractor recommendations and
special rates through Instahome’s partnership with Kaodim.

Shah Alam: Property developer Eco World Development Group Berhad (EcoWorld) has launched a comprehensive digital protection plan called EcoWorld Cares, which offers a range of protection under one umbrella. EcoWorld Cares is offered through the book.ecoworld.my/ecoworldcares website – a brand new, fuss free way to protect your home and those that matter to you, all at your fingertips.

The first batch of products were launched in 2020 and featured My Home Protect, My Smart Home Protect and My Maid Protect. Underwritten by Tune Protect Malaysia (Tune Protect), this enabled homeowners and tenants to purchase ad hoc home protection base insurance products for durations ranging from a week to a year.

President and CEO Dato’ Chang Khim Wah said the Group continuously strives to provide the best possible value to its esteemed customers. “With the implementation of our first Insurtech products, made available to the home owners, tenants and investors alike via the EcoWorld Neighbourhood App, we are able to provide an encompassing protection to their homes, themselves and to what they hold dear.

“EcoWorld is constantly working on the pursuit of better, greater ways to complete our customers’ living experience. It is more than just building a premise. It is about co-creating a journey together. The inception of EcoWorld Cares, an umbrella of protection throughout our customers’ journey is in line with our vision of Creating Tomorrow & Beyond,” Chang added.

From the first three products offered in 2020, EcoWorld has expanded this to include newer product offerings to fit in those segments of Pre-Vacant Possession via its Sales Booking Online platform – book.ecoworld.my.

The customer journey experience is dissected into three segments: Point-of-Sales, Pre-Vacant Possession / Evergreen, Post-Sales as seen below:

Chang shared the group was fortunate to have likeminded partners in Tune Protect who underwrites for EcoWorld Cares. “With time being a precious commodity today in practically everyone’s lives, this convenience with just a touch of a button allows one to plan ahead without much hassle,” he added.

Tune Protect’s robust technology and digital capabilities are able to empower its business partners such as EcoWorld by providing the API and other Insurtech services for them to offer insurance products to their customers seamlessly.

“We are delighted to partner with EcoWorld and it is truly heartening to note the effort and commitment the Group has in journeying with its customers. Protection at different stages of one’s life should not be taken lightly and Tune Protect is glad that we are able to make this as simple, convenient, and easy as possible. Our aim is to be the lifestyle insurer that everyone loves, and this partnership allows us to complement the lifestyles of EcoWorld customers,” said Rohit Chandrasekharan Nambiar, Group Chief Executive Officer of Tune Protect.

Chang explains EcoWorld Cares fits into the digital strategy roadmap at EcoWorld’s external end-point, in its engagement with EcoWorld home owners, tenants and investors.

“As part of our EcoWorld digital strategy to digitalise and transform our business in the ever-growing landscape of technology, our efforts to revolutionise our engagements in all stakeholder touchpoints whether internal or external has been an innovative journey,” he said.

The newest plan offered under EcoWorld Cares is the EcoWorld Income Safe PA Plan, which is a personal accident plan designed specifically for EcoWorld buyers to safeguard themselves and loved ones in times of need. Policy holders will be compensated in the event of injuries, disability or death caused by violent, accidental, external and visible events.

“In our effort to answer the needs of our customers, especially in these challenging times, we designed this product to additionally compensate for a potential loss of income due to accidents or a Covid related event. With the addition of EcoWorld Income Safe PA Plan, we have now accomplished our mission in curating a step-by-step coverage throughout our customer’s journey in owning an EcoWorld product,” Chang said.

• Tune Protect fulfills its Sustainability commitment, channels contribution towards Madhya’s Gift, Yayasan Chow Kit’s critical healthcare fund for children from online product sales

21 March 2022, KUALA LUMPUR – Tune Protect Group Berhad (“Tune Protect”, “Group”) contributes RM24,000 to Madhya’s Gift, a fund that was established by Yayasan Chow Kit (“YCK”) to provide critical healthcare for children. The contribution is in line with the Group’s Sustainability commitment to embed sustainability into its products and services since the CSR contribution was based online sales.

Representing Tune Protect at the mock cheque presentation ceremony were Rohit Nambiar (“Rohit”), Chief Executive Officer and Yap Hsu Yi, Chief – People & Culture of Tune Protect. Yayasan Chow Kit was represented by Y.A.M Tunku Dato’ Sri Major Zain Al-‘Abidin Ibni Tuanku Muhriz, a member of the Board of Trustees and Y. Bhg. Dato’ Dr. Hartini Zainudin (“Dato’ Tini”), Co-Founder of Yayasan Chow Kit.

“We made several Sustainability commitments in 2021 and one of it includes embedding charity element into our product offerings. Seeing the shift in consumer buying preferences towards the online channels, we started off with our online Health and Lifestyle products last year and pledged our commitment to channel our CSR fund to Madhya’s Gift of Yayasan Chow Kit for every policy sold. This year, we have decided to extend the charity element beyond these two products and include all our online products, except for Travel and PA,” said Rohit.

Tune Protect began collaborating with YCK in 2017 and 2018 on the “Sponsor A Kid Back to School” initiative that saw the sponsorship of school uniforms and major roof leaks repairs. In 2019, Tune Protect sponsored PROBRATS rugby training for YCK kids conducted by COBRA Rugby Club and in 2020, Tune Protect reached out to assist with emergency funds for an accident victim and fire victims. From then on, Tune Protect have consistently journeyed with YCK year on year through various initiatives and with this recent initiative, Tune Protect has taken a step further by incorporating charity elements into its online products to be channeled to Madhya’s Gift Fund.

Y.A.M. Tunku’s Dato’ Sri Major Zain Al-‘Abidin said, “Tune Protect has been supporting YCK for a long time since 2017 and we’re very thankful for their continued support with this significant contribution towards Madhya’s Gift. This fund is particularly important to those in need at this tough economic juncture.”

Dato’ Tini continued, “Madhya’s Gift is Yayasan Chow Kit’s solution to ensure that sick children in Malaysia receive the support and funds needed to access quality and equitable medical services while cutting down the wait. Tune Protect is our first corporate partner to offer unwavering support and financial contribution to ensure we succeed. So far, we have helped 37 very sick children with access to medical services and critical medical help.”

The Group’s Malaysian subsidiary, Tune Protect Malaysia has more than 10 Lifestyle and Health products that are offered on its website and mobile app. Customers who purchase any of these products (except for Travel and PA), will indirectly help to make a difference in the lives of children who need medical and health services. The contribution will be drawn from Tune Protect’s CSR fund, based on the number of policies sold, not from the insurance premiums that customers pay.

Tune Protect has also been partnering with the Lions Club of Petaling Jaya for several years through various initiatives. The most recent collaborations include the sponsorship of food pyramid and COVID-19 prevention essentials to the visually impaired under the care of Malaysian Association for the Blind, food packs to Hospital Shah Alam front liners, sponsorship of a cataract machine to Kuala Lumpur General Hospital and a contribution of RM10,500 to YCK for Madhya’s Gift. The representatives from Lions Club of Petaling Jaya were also present to handover their contribution of RM10,500 to Madhya’s Gift.

KUALA LUMPUR, 18 MARCH 2022: Tune Protect Malaysia (Tune Protect) is now the first insurer in Malaysia to have received the official approval from Bank Negara Malaysia (BNM) to host its insurance core system on Telekom Malaysia Bhd’s (TM) Cloud α Edge. This was made possible via a collaboration between Tune Protect, TM and Huawei Technologies (Malaysia) Sdn Bhd (Huawei Malaysia).This partnership will enable Tune Protect to re-platform its existing GIS (General Insurance System), an insurance core system, on to Cloud.

The hosting of the system will be done on Cloud α Edge — the only Malaysian-owned Hyperscaler Public Cloud that promotes data sovereignty. This marks a significant milestone as Cloud α Edge meets the standards of BNM’s Risk Management in Technology (RMiT) full guidance requirements checklist, making it the first and only Public Cloud so far to host an insurance core system in Malaysia.

The core system comes with a set of Systems Applications and Products (SAP) that will be completely hosted on Cloud α Edge which also ensure Tune Protect’s business is constantly at the forefront of digital transformation initiatives.

This collaboration between the three parties will ensure Tune Protect customers receive consistent speeds in user portal experience; more tailored and matching insurance offerings for their requirements; and better insurance premium rates due to infrastructure and intelligence optimisation.

Works are currently underway for the core insurance system to be deployed in multiple phases commencing July 2022. Prasanta Roy, Group Chief Technology Officer of Tune Protect said, “As the first insurer to have received the approval to host the core system on Cloud, we are further enhancing our group credentials. Cloud is the centrepiece of our digital transformation that will enable us to achieve speed-to-market and introduce more innovative products and services for our customers.”

Cloud α Edge plays an important role as a digital platform enabler through the offerings of a comprehensive set of cloud services in Malaysia and will transform Tune Protect’s existing business capabilities and services into a highly scalable, and agile cloud native open-source platform to unlock its existing capabilities into unlimited digital value. This transformation is crucial to support today’s fast-paced and demanding business operations and in ensuring the company consistently stays competitive in the market.

Tune Protect customers will experience a whole new level of engagement experience via this partnership. Aside from providing cloud and digital services, Huawei and TM are also rendering advisory and consultation services in terms of compliance and technical requirements that align to the guidance provided by Bank Negara Malaysia (BNM).

Meanwhile, Imri Mokhtar, Group Chief Executive Officer of TM said, “We fully understand the importance for FSI customers, including insurers such as Tune Protect, to have highly secured digital infrastructure while they continue accelerating their digital adoption. Given the rising volume of digital transactions and our commitment to excellent customer experience, we must ensure that the infrastructure supporting our partner is resilient, scalable and protected on all fronts. With TM Cloud α Edge being fully compliant to BNM’s RMiT, FSI players can reap the benefit of scalability and agility to future-proof their business, while simultaneously protecting customer data, at a superior price advantage. Through our enterprise and public sector business solutions arm, TM ONE, we are ready to serve the industry with end-to-end robust and secured digital infrastructure, befitting our role as the sole Malaysian Cloud Service Provider (CSP) under the MyDIGITAL initiative.”

Huawei Malaysia’s Vice President of the Cloud and AI Business Group, Mr Lim Chee Siong said, “It is always our goal at Huawei Cloud to dive into digitalisation and to provide everything as a service. Huawei will continue to innovate and team up with our partners to dive into digital and build the cloud foundation for an intelligent world. Cloud is just the beginning. We view it as a runway to transport businesses to even greater heights.”

TM is the only local player with its own core Data Centre and Cloud infrastructure with full data residency, locality and sovereignty. Through the collaboration with Huawei Malaysia, this infrastructure is reinforced through Cloud, AI and the most advanced cyber security practices and technologies, putting it right on track to become the only Malaysian-owned end-to-end Cloud and AI infrastructure service provider. This means the data in the Cloud is stored right here in Malaysia instead of abroad, providing a solution to the challenge of data sovereignty.

KUALA LUMPUR, 22 December 2021 – Tune Insurance Malaysia Berhad (“Tune Protect Malaysia”, “Tune Protect”) has been doing its part by expediting claims settlements within 3 days for customers affected by the floods recently.

“The floods have been extremely devastating and here at Tune Protect, we always prioritise our customers and would want to do our bit to help them to rebuild their lives. Due to the urgency of the situation that the victims are currently facing, the flood claim payment will be distributed within 3 days instead of the usual 10 working days frame,” said Rohit Nambiar (“Rohit”), Group Chief Executive Officer of Tune Protect.

“We understand that no amount of help can fully replace the loss and trauma suffered by the flood victims but we hope that the speedy pay-out processing would help to ease the burden,” he added.

Affected customers can reach out to Tune Protect Malaysia 24/7 dedicated claims hotlines and email while also referring to Tune Protect social media channels for guidance on claims. Tune Protect is also reaching out to customers via SMS and emails to advise them of the claim process.

Besides, policyholders who are affected by the floods would not need to make a police report and present any documents for both claims involving their motor vehicles and residential and commercial properties respectively.

Once the motor vehicles are brought to any of the 300 Tune Protect panel workshops nationwide, these workshops will verify the damages and handle the claim process. For damaged properties, an onsite assessment will be conducted by a loss adjuster with an onsite approval of up to RM20K. As a result of these initiatives, Tune Protect has been receiving claim applications and is currently working towards fast tracking the pay-outs.

Natural calamities such as the flood that Malaysia is currently battling may recur in the future. Customers are encouraged to add on special perils coverage into their motor insurance to ensure that their vehicles are covered comprehensively against the unforeseen natural calamities such as flood, landslide, typhoon, hurricane, and other convulsions of nature. To find out more about Tune Protect motor insurance, and how to add on the coverage for special perils, customers can go online at www.tuneprotect.com, reach out to its Agents nationwide, or visit the digital platform of Tune Protect’s partner, Qoala.

For any flood claims and inquiry, customers can contact 1800 228 863 for Motor Claims and 03 7989 0310 for Property Claims which are available 24-hours and 7 days a week. Emails can also be sent to [email protected].

KUALA LUMPUR, 22 NOVEMBER 2021 – Tune Protect Group Berhad (“Tune Protect”, “Group”) and the Malaysia Healthcare Travel Council (“MHTC”) have collaborated to introduce a Covid-19 travel protection plan for healthcare travellers seeking medical advice and treatments in Malaysian private hospitals. Known as the Covid Travel Pass+, it comes in two different plans, the Basic and Premium plans which provide medical expenses and hospitalisation coverage due to Covid-19 of up to RM100,000 (USD23,926.31) and RM350,000 (USD83,742.07) respectively. Both plans also come with a bereavement allowance of RM10,000 (USD2,392.63).

Aside to the Covid-19 coverage, the Covid Travel Pass+ benefits include trip cancellation, flight on arrival delay, loss or damage to checked-in baggage, and Covid-19 diagnosis quarantine allowance (RM350 or USD83.83 per day up to RM2,450 or USD585.98) among others.

“Malaysia is recognised for its award-winning healthcare services and with travelling restrictions loosening up, we are expecting the number of healthcare travellers to increase. With this, we are pleased to collaborate with MHTC as we believe in going where customers want us to be. The timely collaboration provides convenience and worry-free travel experience for healthcare travellers seeking to access medical treatment and advice here in Malaysia,” said Rohit Nambiar (“Rohit”), Group Chief Executive Officer of Tune Protect.

Malaysia has been a preferred destination for healthcare travellers around the world, amassing a total of 1,220,000 healthcare travellers in 2019. Known for delivering world-class quality healthcare services which are both easily accessible and competitively affordable, Malaysia is fortifying its healthcare offerings through building strategic partnerships to offer the Best Malaysia Healthcare Travel Experience.

“Malaysia Healthcare is committed in partnering with entities who share the same dedication as us in offering a safe and seamless travel experience. We are pleased to collaborate with Tune Protect in assuring healthcare travellers that they are protected and have better peace of mind during their travels with the Covid Travel Pass+. This is part of our strategy to demonstrate Malaysia’s strengths as a safe and trusted destination, and offer healthcare travellers accessible and affordable protection plans as the country begins to welcome international visitors back to our shores,” said En. Mohd Daud Mohd Arif, Chief Executive Officer of MHTC.

Healthcare travellers can visit Malaysia Healthcare and click on the Covid Travel Pass+ web banner to purchase the plan, or if they wish to find out more about the product. The web banner is also available on the websites of participating MHTC hospital members.

“As we aim to be the Lifestyle insurer that everyone loves, our strong foothold in the Travel segment in more than 60 countries, including being the market leader in Thailand, puts us in good stead to offer healthcare travellers the much-needed protection, especially Covid coverage as we enter the endemic phase,” Rohit concluded.

For more information about Tune Protect and MHTC, please visit www.tuneprotect.com and malaysiahealthcare.org.

Highlights

• 3Q21 GWP grew 15.2% YoY; Underwriting Profit recovered YoY from
  losses
• Growth in Travel expected to continue in 4Q21 and progressing into 2022
• Health and Lifestyle pillars to spur topline growth further

KUALA LUMPUR, 17 NOVEMBER 2021 – Tune Protect Group Berhad (“Tune Protect” or “Group”; TUNEPRO, 5230) recorded an improvement in Gross Written Premiums (“GWP”) by 15.2% year-on-year (“YoY”) despite a challenging market landscape with lockdowns in July and August this year in both Malaysia and Thailand. The Group is positive of a strong rebound of the travel sector as travel restrictions are gradually lifted domestically and globally. This is evident by the 170% growth in the Travel segment, particularly in the Middle East, contributing to the Group’s Underwriting Profit of RM0.3 million for 3Q21.

“We expect the pace of recovery to increase in 2022 supported by ASEAN countries reopening their borders. The growth in Travel is expected to continue in 4Q21 and 2022 as mandatory travel insurance is gaining ground,” said Rohit Nambiar (“Rohit”) Tune Protect Group Chief Executive Officer.

Rohit also attributes the improvement in the Group’s 3Q21 Underwriting Profit to favourable claims experience, which had also contributed to a 22.7% improvement to the Group’s Combined Ratio of 99.4%. Net Earned Premiums (“NEP”) also rose YoY by 1.9%, though the growth was lower as the Group’s Malaysian General Insurance subsidiary, Tune Protect Malaysia (“TPM”) had a higher cession of the Group’s commercial business.

The Group however registered a marginal Loss After Tax (“LAT”) of RM0.8 million in 3Q21, due to lower net investment income and share of losses of RM3.1 million from the Group’s Thai associate, Tune Protect Thailand (“TPT”) mainly from a group PA account exposure.

Rohit commented, “The gradual recovery of the Group’s fixed income market over the past 6 months declined at the end of 3Q21 as treasury yields increased on inflationary pressure, as well as expectation of the US Federal Reserve starting to reduce bond purchases by as early as 4Q21. Fixed income market volatility is expected to continue in the near to medium term. We are repositioning for a more defensive portfolio mix by re-allocating 15% of our longer duration corporate bonds to short duration government bonds.”

Group Performance

¹ Aggregate of investment income, realised gains and losses, and fair value gains and losses

Group Performance by Key Business Pillars

² Excluding management expenses

Health & Lifestyle in motion

Rohit remains bullish about the overall market outlook. Other than the Travel segment, he also expects the Health and Lifestyle pillars to boost the Group’s topline into next year with more products expected to be launched in 2022.

“Our Health and Lifestyle products launched this year have continued to gain traction as we are building economies of scale by increasing our partnership base and rolling out aggressive marketing,” said Rohit.

To date, the Group has launched several products in the Health segment such as PRO-Health Medical – a cashless health coverage targeting millennials; VSafe COVID which covers for the infection of the disease and the side effects of the vaccine; and myFlexi CI – a customisable critical illness plan. In addition to that, these products are complemented with value-added propositions offered by the Group’s strategic partners such as emotional wellbeing assessment for policyholders; teleconsultation as well as second medical opinion services. Most recent, the Group launched its vaccine insurance as an add-on to the existing inbound product for customers travelling to the UAE.

There were also innovative offerings from the Lifestyle segment this year, such as Home Easy & Home Shield, a residential building and home content protection with great flexibility for homeowners to tailor their plan with optional add-ons to meet their individual needs. It also offers up to 40% savings in premium with complimentary benefits if customers opt to cover both their homes and its contents. The Group had also launched pet travel and student assurance in the Middle East and inland transportation insurance in Indonesia and Thailand.

In partnerships, the Group recently tied up with Qoala, the digital insurance marketplace to distribute Motor Easy, a motor insurance product by TPM in addition to an earlier collaboration with Cover Genius to distribute a product that protects against damage or loss of goods during transit from the merchants to Shopee customers in Thailand.

In the Travel segment, the Covid Travel Pass has just been launched via the airasia Super App for inbound travellers to satisfy the mandatory insurance requirements by the respective Malaysia and Thai governments.

Sustainability at the core

The CEO reaffirms the Group’s strong commitment to a sustainable future in line with its Environment, Social and Governance (ESG) goals.

“To enhance the social safety net for the B40 income group, we will be launching a Perlindungan Tenang product, and a micro health protection plan soon,” Rohit elaborated.

The company is supportive of the government’s recent Budget 2022 which made it mandatory for all Public Listed Companies (PLCs) to appoint at least one woman to the Board of Directors.

“We are currently above the Malaysian Code on Corporate Governance (MCCG) recommendation of having at least 30% women representation,” Rohit concluded.