KUALA LUMPUR, 30 October 2023 – Tune Protect Group Berhad (“Tune Protect”) and AirAsia Aviation Group Limited (“AirAsia”) announce the launch of the newly enhanced AirAsia travel insurance, the AirAsia Comprehensive Travel PLUS, featuring the practical addition of Cashless Hospital Admission services for policies issued by Tune Protect Malaysia and Tune Protect Thailand. Commencing 19 October 2023, this innovative feature offers travellers a seamless and hassle-free experience when seeking medical assistance abroad.
The AirAsia Comprehensive Travel PLUS, featuring the Cashless Hospital Admission services is offered with a starting premium of as low as RM 74 for a return trip plan. This option is open for purchase to travellers departing from Malaysia and Thailand and can be conveniently accessed through all AirAsia online and offline booking platforms, including the Manage My Booking feature and Online Check-in via the airasia MOVE app.
Janet Chin, Chief Partnership Officer of Tune Protect said, “Our collaboration with AirAsia aims to enhance the travel experience for our customers by providing them with a comprehensive insurance coverage and simplifying the process of accessing medical care in foreign countries. The AirAsia Comprehensive Travel PLUS is a practical feature for travellers. With this newly added proposition, we are removing the hassle of paying for hospital admissions during overseas travel, which can take a toll on their finances. It reflects our commitment to offering our customers the best protection and peace of mind during their journeys.”
Aside to the new addition of the Cashless Hospital Admission services, the AirAsia Comprehensive Travel PLUS include other benefits such as trip cancellation, flight delay, loss or damaged baggage, and loss of personal money and travel documents, among others.
Karen Chan, AirAsia Group Chief Commercial Officer said, “At AirAsia, we believe in continuous improvement of our customers’ travel experience. We are dedicated to offering value-added product benefits and services that provide our guests convenience and peace of mind throughout their journeys. We also understand that travel can be an enriching yet unpredictable adventure, and that is why we go the extra mile to provide an extensive range of coverage to cater to our travellers’ diverse needs. With AirAsia Comprehensive Travel Plus, our guests can now explore the world worry-free, knowing that their medical needs will be efficiently addressed in the event of emergencies. More time to explore, less time to worry.”
The key feature of this newly enhanced product is the Cashless Hospital Admission Service, which does not impact the insurance premium, or any other benefits and sum limits stated in the policy. AirAsia passengers who have purchased the return trip plan of the Travel Insurance for flights departing from Malaysia or Thailand will automatically gain access to these features.
To activate the Cashless Hospital Admission services while abroad, customers simply need to follow a straightforward process:
- Contact the Tune Protect – AirAsia Emergency Hotline at +603 2302 0033 and provide their flight booking number for verification.
- Upon verification, a Medical Agent will notify a nearby Medical Provider and, if necessary, arrange transportation.
- A Guarantee Letter will be issued directly to the Medical Provider to ensure uninterrupted medical attention.
- Policyholders can be rest assured that their medical bills will be taken care of, eliminating the need for claim submissions.
The AirAsia Comprehensive Travel PLUS offers healthcare access to over 5,000 hospitals worldwide in collaboration with the globally renowned care and mobility provider, Europ Assistance. This added feature eliminates the unexpected out-of-pocket expenses and providing the ultimate peace of mind for worry-free travel. By combining seamless travel experiences with comprehensive insurance coverage, Tune Protect and AirAsia are redefining travellers’ experience while navigating the world.
For more information on AirAsia Comprehensive Travel PLUS with Cashless Hospital Admission Services, please visit https://www.tuneprotect.com/airasia/en/product/comprehensive-travel-insurance-plus-plan/
