While the suspension of airline operations does not fall under the coverage of Tune Protect Travel Insurance, the Company acknowledges the inconvenience and losses resulting from this regrettable incident for affected passengers. In response, Tune Protect is taking proactive steps to offer a measure of relief.
Jubin Mehta, Chief Executive Officer of Tune Protect Malaysia said, “We extend this invitation to our Travel Insurance customers who may have been impacted by this unfortunate event to contact us for assistance with the goodwill payout. While such incidents are not typically covered by insurers, we empathise with our customers and would like to extend our support beyond the conventional domain of insurance protection.”
Tune Protect has outlined the terms and conditions for the payout, aimed at assisting MYAirline passengers who have purchased Tune Protect Travel Insurance:
- The cancelled trip must be insured by Tune Protect Travel Insurance.
- The Travel Insurance policy must have been purchased prior to 12 October 2023 and has not been cancelled.
- The commencement date of the policy must be from 12 October 2023 and onwards.
- This payout applies exclusively to flight tickets acquired with MYAirline as the designated carrier, valid for travel starting from 12 October 2023 and onwards.
- The payout will amount to 50% of the flight ticket price, nett of any discount, subject to a maximum of RM200 per passenger.
- Download, complete, and save the PDF editable claim form available on Tune Protect website.
- Email the following documents to [email protected]:
- Duly completed claim form
- Flight itinerary from MYAirline (for trip commencing 12 October 2023 and onwards)
- Invoice of flight tickets purchased with MYAirline as the designated carrier
- Once the application is received, it will be reviewed accordingly and upon approval, the payment will be made within 3 working days from the approval date
Please ensure that all the necessary documentation is provided as per the requirements outlined in the claim form. Tune Protect understands the importance of a prompt and efficient claims process to assist affected passengers during this challenging time. For any queries or assistance during the claims process, affected passengers can reach out to Tune Protect through its customer service hotline at 1-800-88-5753 or by sending an email to [email protected].