Tune Trip

Be it lost baggage, personal accident or travel assistance benefits.
We make sure that no matter where you travel to, you’ll be covered for travel inconveniences worldwide. With Tune TrIP Travel Insurance, we cover you for even the most “OMG!” situations.

PREMIUM

Check out the Tune TrIP Travel Insurance Plan premium tables according to the country you're travelling to.

Asia Pacific:
Australia, Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, South Korea, Kazakhstan, Krygzstan, Laos, Macau, Maldives, Myanmar, Mongolia, Nepal, New Zealand, Pakistan, Philippines, Sikkim, Singapore, Sri Lanka, Taiwan, Timor Leste, Thailand, Tibet, Uzbekistan and Vietnam.
No. of days Individual Family
1 to 5 RM35 RM99
6 to 10 RM42 RM116
11 to 18 RM62 RM174
19 to 31 RM83 RM232
Each additional week thereafter (max. of 180 days) RM20 RM54
One Way Plan RM28 RM84
Annual Plan RM207 RM580
Worldwide Excluding:
USA, Canada, Afghanistan, Belarus, Cuba, Democratic Republic of Congo, Iran, Iraq, North Korea, Russian Federation (inc Crimea), Somalia, Sudan, Syria and Zimbabwe
No. of days Individual Family
1 to 5 RM53 RM148
6 to 10 RM62 RM174
11 to 18 RM94 RM261
19 to 31 RM124 RM348
Each additional week thereafter (max. of 180 days) RM29 RM82
One Way Plan RM43 RM126
Annual Plan RM311 RM870
Worldwide Excluding :
Afghanistan, Belarus, Cuba, Democratic Republic of Congo, Iran, Iraq, North Korea, Russian Federation (inc Crimea), Somalia, Sudan, Syria and Zimbabwe
No. of days Individual Family
1 to 5 RM64 RM178
6 to 10 RM75 RM209
11 to 18 RM112 RM313
19 to 31 RM150 RM417
Each additional week thereafter (max. of 180 days) RM35 RM98
One Way Plan RM51 RM151
Annual Plan RM373 RM1044
Domestic :
(Domestic plans are subject to 6% GST)
No. of days Individual Family
1 to 5 RM14 RM30
6 to 10 RM15 RM40
11 to 18 RM23 RM55
19 to 31 RM32 RM68
Each additional week thereafter (max. of 180 days) RM7 RM16
One Way Plan RM11 RM25
Annual Plan RM79 RM196

POLICY WORDING

PURCHASED ON/ AFTER 11 NOVEMBER 2016

POLICY WORDING

purchased on/ after 28 March 2016

POLICY WORDING

purchased prior 28 March 2016

PRODUCT DISCLOSURE SHEET

Frequently Asked Questions

More questions? Read on!
Tune TrIP is a comprehensive insurance plan designed specifically for the needs of an Individual and a Family who will be travelling domestically or internationally. The major benefits provided are medical related benefits, personal accident benefits, travel inconvenience benefits and 24/7 Worldwide Travel Assistance.
Family Plan : Minimum 30 days and up to maximum of 75 years Individual Plan: Age band is between 18 to 75 years
All Malaysians or Residents who have permanent address in Malaysia and departing from Malaysia.
No. You must purchase the cover prior to your scheduled departure.
One Way Trip: Upon expiry of 3 days (72 hours) from the first arrival date.
Return Trip: 180 consecutive days for an overseas trip.
Annual Trip: 30 consecutive days for an overseas leisure travel trip and 90 consecutive days for an overseas business travel trip.
If you are travelling to multiple countries within the same trip, you can be covered under one policy. Please select the furthest country as listed under our area of coverage.
You are required to purchase 2 separate plans ie. Domestic Plan and International Plan.
Yes. Your coverage can be extended at our sole discretion for up to 30 days from the expiry of the period of insurance without payment of any additional premium if you are hospitalized and / or quarantined overseas as recommended by a doctor which it is deemed reasonable by us and prior to the insurance expiry. Benefits for the extended coverage are limited to Section 2 – Travel Inconvenience Benefit only.
No. Tune TrIP does not cover any pre-existing condition occurring within 120 Days prior to the policy effective date. 
Yes, if you suffered from a disability while travelling on an overseas trip and subsequently seek follow-up treatment in Malaysia, you will be reimbursed the Medically necessary expenses incurred within 30 days upon arrival to Malaysia, subject to the medical expenses limit specified in the Schedule of Benefit.
You may cancel your policy by giving us 30 days written notice to our email address at hello@tuneprotect.com.
a) Your annual policy will be cancelled from the 1st day of the month following a cancellation request and refund of premium is in accordance with the short period rate table used by us for the unused period of cover.
b) Your single trip policy can be cancelled subject to our approval provided that your request date is prior to the commencement date of the trip or period of insurance.
Asia Assistance Network (M) Sdn Bhd AA One No 1, Block N, Jaya One, 72A, Jalan Universiti, 46200 Petaling Jaya, Malaysia. Tel No: +603-7841 5788
Please call Asia Assistance Network (AAN) at +603-7841 5788. You may Reverse Charge the call where this service is available. Please contact AAN prior to any admission into Medical Centre / Hospital whilst abroad.

Kindly submit your claims online via the online Claims page
https://www.tuneprotect.com/claim/claim-now/

You may check your Claims status from this page.
https://www.tuneprotect.com/claim/claim-status/

For questions and enquiries, contact us here
https://www.tuneprotect.com/corporate/malaysia/contact-us/

Please submit your claim within 30 days of you becoming aware of an incident or loss leading to a claim.

In the event of you requiring medical evacuation or repatriation please contact Asia Assistance Network (M) Sdn Bhd as soon as possible via telephone No +603-7841 5788, fax +603-7629 8810 or email ops-kl@aa-international.com. In this instance it is cashless i.e. you will not be required to pay except where the ‘benefit’ limit has been exceeded.
In cases requiring medical attention but not relating to evacuation or repatriation, you shall have to pay the costs of the medication and seek reimbursement.
Please refer to the Claim Form for the Checklist of Required Documents. Where required, we shall request for further documentation and / or information from you  to access your claim.
You may make a claim but please be aware that we require proof of ownership for the item(s) therefore it is a minimum requirement that you provide evidence of ownership. We may accept Warranty Cards and credit card statement as evidence of proof of ownership.
Under Tune TrIP, excess applies to Loss or Damage to Baggage / Personal effects and to Medical Expenses. The excess amounts differ depending on the Plan i.e. Individual or Family and between Domestic and International Travel. Please refer to the Schedule of benefits for further details.
Under the Tune TrIP General Exclusions which is applicable to the entire policy, it is stated that the insurance does not cover any loss resulting directly and indirectly (in whole or in part) from pandemic or epidemic which includes swine flu (H1N1), thus the claim will not be payable.
Yes you are. However, you are NOT covered in any cases of miscarriage or childbirth, or any treatment relating to birth control or treatment pertaining to infertility or any other complication arising there from.
The policy does not define relative but defines immediate family member as legal spouse, parents & parents-in-law, children & children–in–law, siblings and grandparents. If any one of the immediate family member is admitted into hospital (where it is medically necessary and not for a routine check-up) then you may (1) cancel prior to leaving for the trip or (2) ‘curtail’ as in cancel midway through the trip and the policy will cover the loss. This is merely a general explanation; please refer to the policy for more details. 
Immediate family member refers to: 1. Legal Spouse; 2. Legal, Adoptive And / Or Biological Children; 3. Children-In-Law; 4. Siblings; 5. Parents; 6. Parents-In Law; 7. Grandparents of the insured who resides in Malaysia.
As a result of natural disasters such as volcanic eruption, flood, earthquake, tsunami, hurricane or wildfire in your place of residence occurring within 14 days prior to departure from Malaysia, you may claim If you cancel your trip and suffer loss of deposits or charges which has been paid in advance or which is contracted to be paid for the Trip for all or one of the following:- 1. air-ticket 2. hotel 3. tours 4. car rental
You are covered for natural disasters but only in your planned trip destination(s). As an example, if your planned trip is to Tokyo, Japan, then you may claim for the cancelled trip if the natural disaster happens in Tokyo. If the disaster is in another city it is not covered.
You may claim under the policy for the delay with written confirmation from the carrier (e.g. airline) but subject to terms & conditions of the policy.
Yes. You are covered for Personal Accident and/or Medical treatment for the injury sustained. You are advised to refer the policy wordings for full details.
If the theft occurred in an aircraft, vessel or train please notify the responsible officer immediately. On the other hand, if the theft occurred from a motor coach or during your stay in the hotel, please notify the police no later than 24 hours. We require a written report from the relevant authorities when you make a claim for the theft
The departure flight from Malaysia is covered for flight delay exceeding 6 hours however the policy does not cover missed connection therefore the policy will not pay for it.
The policy has a Home Care Benefit cover that protects your home contents against theft up to the limit of Sum Insured specified.
The policy covers if the house is left vacant for the duration of the trip and the theft occurs after the trip commences and before your return home. Since a member of the family was at home when the theft occurred the claim is not payable.
It is important to ensure that you have a valid driving license to drive in your destination country. If you meet with an accident, you are covered by the policy. Please note however, that you will not be covered under the Personal Liability section as this cover should be provided by the car rental company.
Payment of any claim shall be in Ringgit Malaysia (by cheque) or its equivalent in other currency (by Bank Draft) at the prevailing rate as per Bank Negara Malaysia (Central Bank of Malaysia) at the time of effecting payment.

You may share your feedback with us here
https://www.tuneprotect.com/corporate/malaysia/contact-us/

Alternatively, you may write to

Tune Insurance Malaysia Berhad
Leve 7, Wisma Tune
No 19, Lorong Dungun
Damansara Heights, 50490
Kuala Lumpur

The enhanced Tune TrIP benefits is implemented on 11 November 2016. Any certificate of insurance that is formally purchased and paid before 11 November 2016 and extends over 11 November 2016, will follow the benefits as stipulated in the policy wording Titled [Prior 28 March 2016] and [On/ After 28 March 2016]
Goods and Services Tax (“GST”), which is also known as Value Added Tax (VAT) is a multi-stage consumption tax on goods and services in Malaysia. It will be implemented with effect from 1st April 2015 in Malaysia at Standard-rated supplies of 6%. Standard-rated supplies are goods and services that are charged GST with a standard rate.
Yes, Tune TrIP Domestic plans are a Standard-rated Product, thus 6% GST will be charged
All Domestic plans are subject to Standard-rated 6% GST. 
Yes, a Tax Invoice will be issued together with your Certificate of Insurance.
Tune TrIP is underwritten by

Tune Insurance Malaysia Berhad
Contact: 03-2087 9000 (Monday – Friday, 9AM – 5PM GMT+8)
Email: hello.my@tuneprotect.com
Address: Level 8, Wisma Tune, No 19 Lorong Dungun, 50490 Damansara Heights, Kuala Lumpur, Malaysia.

You can update your beneficiary nomination here.